Many reviewers say store staff are friendly, knowledgeable, and quick with jobs like watch batteries, sizing, and ear piercing. Several shoppers mention calm, no-pressure help when choosing engagement and wedding rings. A clear set of complaints focuses on jewellery and watch faults, followed by refusals or disappointing aftercare. A smaller group points to weak communication about orders, accounts, or returns.
Examples from available reviews (Jun 2019 – Feb 2026).
Service was very fast and staff very friendly.
“Very fast service, and very friendly staff”
They found perfect wedding rings for the couple.
“We needed wedding rings and they found the perfect ones for us !!”
Stone fell out within weeks and customer service refused coverage, dispute ongoing.
“Wore my engagement ring for less than 3 weeks and a stone fell out”
Chain repeatedly broke and staff were unhelpful and rude.
“Broke 3 times because the weight of the pendant was too heavy for the chain .”
Most reviews describe staff as helpful, polite, and knowledgeable. Customers often mention quick in-store help with battery changes, sizing, and exchanges. Negative accounts point to rude or dismissive treatment in some branches and disagreements over repair results.
Some shoppers say engagement and wedding purchases offer good value and arrive on time. Complaints focus on the lifetime battery package and what some see as weak long-term value from certain services. Together, the reviews show a clear split on value.
Many customers describe relaxed, stress-free shopping with patient staff and personalised advice. People also single out ear piercing and help choosing the right ring. Others report very negative visits overall and regret after buying.
Several reviews describe jewellery failing, including stones falling out, rings breaking, and chains snapping soon after purchase or repair. Some also report watch issues, such as batteries that do not last and alleged damage during servicing. After these problems, several reviewers say the company refused warranties or replacements.
A small number of reviews mention quick replies to questions and timely updates. More describe poor communication, unexplained letters, delivery problems, and unhelpful customer-service responses. These complaints appear less often than service and quality comments, but they come up repeatedly.
Reviews split between many strong in-store experiences and a notable group of serious complaints about product faults and aftercare. Positive visits often highlight attentive staff and fast service. The negative cluster centres on reliability problems and unsatisfying handling of faults.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (36) · Reviewcentre (8) · Reviews (1) · Quotes shortened · As of: February 2026
They found perfect wedding rings for the couple.
“We needed wedding rings and they found the perfect ones for us !!”
Crawley staff, particularly Nicole, provided excellent, knowledgeable customer service.
“She really took the time to know what I was looking for and identified the perfect watch for me”
Bought an engagement ring and received excellent in-store customer service.
“Brought an engagement ring from here and had the best customer service 10/10 for the way you get treated in store”
Denied a refund two days past the returns policy despite bereavement.
“we were denied a refund from both the store and customer services.”
Staff provided excellent product knowledge, aftercare and piercing technique.
“Great product knowledge Professional aftercare advice Great ear piercing technique Voucher to get 20% of the price of F HINDS gold esrrings of my choice🙏🤗🎁”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
F. Hinds is a UK jeweller and watch retailer with physical stores across Britain. It sells engagement rings, wedding rings, necklaces, bracelets, silver jewellery, and a range of watches. In stores, it offers ring sizing and exchanges, ear piercing, watch battery replacement, and jewellery repairs. The company provides product warranties and aftercare for repairs and maintenance.