Many reviewers say store staff are friendly, knowledgeable, and quick with jobs like watch batteries, sizing, and ear piercing. Several shoppers mention calm, no-pressure help when choosing engagement and wedding rings. A clear set of complaints focuses on jewellery and watch faults, followed by refusals or disappointing aftercare. A smaller group points to weak communication about orders, accounts, or returns.
Examples from available reviews (Jun 2019 – Feb 2026).
Service was very fast and staff very friendly.
“Very fast service, and very friendly staff”
They found perfect wedding rings for the couple.
“We needed wedding rings and they found the perfect ones for us !!”
Stone fell out within weeks and customer service refused coverage, dispute ongoing.
“Wore my engagement ring for less than 3 weeks and a stone fell out”
Chain repeatedly broke and staff were unhelpful and rude.
“Broke 3 times because the weight of the pendant was too heavy for the chain .”
Most reviews describe staff as helpful, polite, and knowledgeable. Customers often mention quick in-store help with battery changes, sizing, and exchanges. Negative accounts point to rude or dismissive treatment in some branches and disagreements over repair results.
Some shoppers say engagement and wedding purchases offer good value and arrive on time. Complaints focus on the lifetime battery package and what some see as weak long-term value from certain services. Together, the reviews show a clear split on value.
Many customers describe relaxed, stress-free shopping with patient staff and personalised advice. People also single out ear piercing and help choosing the right ring. Others report very negative visits overall and regret after buying.
Several reviews describe jewellery failing, including stones falling out, rings breaking, and chains snapping soon after purchase or repair. Some also report watch issues, such as batteries that do not last and alleged damage during servicing. After these problems, several reviewers say the company refused warranties or replacements.
A small number of reviews mention quick replies to questions and timely updates. More describe poor communication, unexplained letters, delivery problems, and unhelpful customer-service responses. These complaints appear less often than service and quality comments, but they come up repeatedly.
Reviews split between many strong in-store experiences and a notable group of serious complaints about product faults and aftercare. Positive visits often highlight attentive staff and fast service. The negative cluster centres on reliability problems and unsatisfying handling of faults.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (36) · Reviewcentre (8) · Reviews (1) · Quotes shortened · As of: February 2026
Staff were helpful ordering extra links for the purchased watch.
“Very helpful with ordering extra links for the watch I purchased”
Staff were friendly and very helpful.
“Friendly and very helpful”
Customer lost ring and received same-day replacement and free parking.
“I WAS EVEN ABLE TO GET FREE PARKING AS A RESULT.”
Service was quick and efficient.
“Quick and efficient”
New watch battery fitted quickly while customer waited.
“a new battery quickly fitted into my watch while I waited”
Service was very fast and staff very friendly.
“Very fast service, and very friendly staff”
Sophie was brilliant, calming and informative during ear piercing.
“Sophie was absolutly brilliant with my little girl who had her ears pierced.”
Knowledgeable, likeable staff made the experience comfortable and pressure-free.
“didn't rush or try to pressure us.”
Engagement ring was misrepresented as suitable but proved poor quality.
“We believe the ring was mis-sold,”
Staff were polite, welcoming and provided speedy service.
“Polite and welcoming. Speedy service”
Customer reported staff were very helpful.
“Very helpful”
Stone fell out within weeks and customer service refused coverage, dispute ongoing.
“Wore my engagement ring for less than 3 weeks and a stone fell out”
Staff at Stamford store were pleasant and helpful when viewing rings.
“The staff were very pleasant and helpful.”
Reviewer stated they like this jewellery.
“I like this jewelry”
Perfect experience with friendly staff.
“Perfect experience with friendly staff”
Staff were very helpful and not pushy.
“Very helpful and not pushy 👌”
Lisa consistently provided outstanding, knowledgeable and friendly customer care.
“A genuine 10 out of 10”
Friendly staff made wedding ring selection special and personal.
“made the experience of choosing a wedding ring really special and personal to us.”
Wonderful experience with the store.
“Wounderful experience with the store”
Items misadvertised and staff lied; customer service unhelpful.
“staff in store tell lies.”
Friendly, efficient service; staff couldn't have been more helpful.
“Friendly efficient service,couldn’t have been more helpful”
Helpful, patient staff assisted with watches and sizing, great shopping experience.
“She helped us to choose the watch that we bought and measured and corrected the size to fit, expertley.”
Consistently pleasant experiences with helpful, knowledgeable staff.
“Top quality service”
Staff were very helpful and kind.
“The staff were very helpful kind”
Customer considers the jewellery to be good.
“Good jewelry.”
Watch battery changed and ready for collection the next day.
“Changed my watch battery.picked it up the next day.”
Staff were excellent and very helpful.
“They were excellent and very helpful”
Assistant's product knowledge made shopping much easier.
“the assistant knew the products very well”
The staff member was helpful and patient.
“The gent who served me was very helpful and patient”
Staff were helpful, efficient and clearly explained required actions.
“Staff were very helpful and efficient and explained what was required to deal with my inquiry.”
Staff were helpful and friendly in store.
“Staff were helpful and friendly.”
Consistently great service from the Dalton Park branch staff.
“I alwayget great service from the ladies who work in your Dalton Park branch in Seaham”
Excellent customer service; staff were knowledgeable and understanding.
“Excellent customer service, very knowledgeable and understanding.”
Company refused refunds despite a ring losing its centre stone.
“They refuse refunds, repairs or replacement citing "accidental damage”
Excellent, friendly and professional service.
“Excellent friendly and proffesional service”
Found the item I needed with very helpful staff assistance.
“Found what I needed with very helpfull staff.”
Very good service from polite and friendly staff.
“Very good service, polite and friendly staff”
Bought a silver charm bracelet; the assistant was kind and helpful.
“The shop assistant was kind and helpful.”
Assistant gave patient, pressure-free help, making shopping stress-free.
“the difference her individual assistance gave made my Sons shopping experience that much easier and stress free.”
An extremely helpful shop assistant assisted the customer.
“Extremely helpful shop assistant.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
F. Hinds is a UK jeweller and watch retailer with physical stores across Britain. It sells engagement rings, wedding rings, necklaces, bracelets, silver jewellery, and a range of watches. In stores, it offers ring sizing and exchanges, ear piercing, watch battery replacement, and jewellery repairs. The company provides product warranties and aftercare for repairs and maintenance.