Reviews Analysed
21
We Collect & Analyse Reviews
PatPat
Experiences & Reviews
PatPat is an e-commerce retailer specialising in family, baby and children’s clothing with a focus on matching sets and seasonal apparel. The company operates via a website and mobile channels, offers promotional discounts and international shipping, and maintains customer support and returns processes for online orders.
Overview & Key Metrics
Positive Sentiment
90%
Latest Review
27d
Overall Rating
4.6
Our Analysis
🎯
Service quality
Most reviewers report quick, helpful customer support and effective refunds or replacements; a small number mention inconsistent resolutions.
Share
Strong
24%
💰
Value for money
Many shoppers find prices and discount codes attractive, but a few flag unexpected charges or additional taxes for international shipments.
Share
Mixed
4%
⚡
User experience
Ordering is often described as easy and convenient, though some reviewers report checkout/currency problems and annoyance with advertising.
Share
Mixed
9%
🔧
Product quality
Clothing commonly matches photos, with buyers praising materials, comfort and durability; occasional reports note sizing inaccuracies or product failure.
Share
Strong
19%
📞
Communication
Reviewers frequently mention timely delivery, clear tracking and prompt replies; a minority report missing orders or unclear tax/shipping details.
Share
Strong
12%
⭐
Overall experience
Overall impressions are largely positive, citing product quality and responsive support; a few reviews describe payment, delivery or ad-related issues.
Share
Strong
31%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – October 2025).
Christmas Tree and Letter print Family Matching Reglan Long sleeve pajamas
"
In spite of Ann's efforts, I am quite dissatisfied with your firm because your website does not accept euros as a form of payment, and you charged me initially and then informed me that I had to pay again.
I had to pay additional taxes on my order because it was shipped to Europe. Although you advertise free shipping, you fail to specify that additional taxes must be paid by the customer. As a result, you deduct money from my account and then inform me that you have deducted money for taxes as well.
I'm utterly heartbroken by this.
In any event, I must say that your dispatcher was an expert in his field and did an excellent job.
I like your clothes, but I will never buy from you again.
"
Dellah Martinez
Collected.reviews
Dec 05, 2021
Featured for: describes taxes, payment issues, dispatcher praise
Cute clothes, but support inconsistent
"PatPat offers adorable and affordable kids and family clothing—many items arrive on time and match the photos. However, sizing isn’t always accurate,..."
Tyrone Payne
External Source
Jul 28, 2025
Featured for: details sizing, delivery failures, inconsistent support
Exceptionally satisfied
"My experience with PatPat was one of the best online shopping experiences I had in a long time: 1) The delivery was faster than indicated, 2) with the..."
Romy Walker
External Source
Jul 02, 2025
Featured for: mentions fast delivery, tracking, expected products
Superb quality and excellent customer service
"I'm always impressed with the quality of PatPat's clothing. They are stylish, comfortable and durable. I had a small issue wi..."
Twinkle
External Source
Sep 19, 2025
Featured for: notes product quality and quick service
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: External Source (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
C
C.Z.
External Source
Sep 21, 2025
Beautiful family matching outfits
Beautiful family matching outfits! Clothes like in the descriptions...
T
Twinkle
External Source
Sep 19, 2025
Superb quality and excellent customer service
I'm always impressed with the quality of PatPat's clothing. They are stylish, comfortable and durable. I had a small issue wi...
F
Faezeh Fanaei
External Source
Sep 11, 2025
Very positive and responding on return…
Very positive and responding on return of my product. They immediately resolve the issue and deposit back the...
M
Monea jack K
External Source
Aug 22, 2025
Happy with my experience
Happy with my experience, very...
N
Nicole Valle
External Source
Aug 06, 2025
We are in love with PatPat
We are in love with PatPat. Everything about this brand and staff is A+. Cl...
T
Tyrone Payne
External Source
Jul 28, 2025
Cute clothes, but support inconsistent
PatPat offers adorable and affordable kids and family clothing—many items arrive on time and match the photos. However, sizing isn’t always accurate,...
L
Liza Jordan
External Source
Jul 08, 2025
One of the best company's by far
One of the best company's by far. I sent out my email about my sons baby shower the day before the Fourth of July. I got a response very quickly wishi...
P
Phyllis
External Source
Jul 07, 2025
PATPET U01 Ultrasonic Training device
I purchased the PATPET U01 Ultrasonic Pet Behavior Training device and after a few months it stopped working. I contacted PATPET and they were a pleas...
R
Romy Walker
External Source
Jul 02, 2025
Exceptionally satisfied
My experience with PatPat was one of the best online shopping experiences I had in a long time: 1) The delivery was faster than indicated, 2) with the...
F
Fred Aning
External Source
Jun 20, 2025
I ordered a matching pair for my…
I ordered a matching pair for my partner and myself, and was true to colour and size. Postage was also timely than I...
P
Patrycja
External Source
Apr 02, 2025
Excellent service
...
F
Fred
External Source
Mar 24, 2025
Great customer service
Great customer serv...
M
Marcie Visneau
External Source
Mar 07, 2025
Best customer service
Best customer service. And quick response!...
�
Ťulika Šatvir
External Source
Mar 02, 2025
Excellent customer service
...
A
Alexander Figura
External Source
Feb 08, 2025
God help me
PAT PAT KIDS CLOTHES, PAT PAT CUTE CLOTHES, PAT PAT QUALITY CLOTHES, PAT PAT GREAT PRICE, PAT PAT SHUT UP! Everytime i hear this insane, waterboarding...
M
MARILYN TERLINDEN
External Source
Jan 28, 2025
Christmas PJs
It was very easy to order and the variety was broad. I ordered family Christmas PJs for a family in Germany. I know I could have had you sh...
s
scarlettHall
External Source
Jan 18, 2025
The product quality was outstanding
The product quality was outstanding, and the de...
D
Donna Olson
External Source
Jan 15, 2025
They took care of my problem in 1 email
They took care of m...
M
ML
External Source
Jan 08, 2025
Excellent customer service.
I placed an order with plenty of time for my product to show up. There was an issue with shipping (not the company's fault) and my package did not arr...
D
Deanne Fenn
External Source
Jan 05, 2025
Christmas Pajamas
Christmas Pajamas We ordered Christmas Pajamas and they arrived in time for Christmas. They’re really comfortable and soft. All my interactions with c...
Conclusion
Reviews show PatPat frequently delivers good product quality and responsive customer service, with many customers praising tracking, timely delivery and effective refunds. Several reviewers highlight attractive discounts and regular promotional codes as part of the buying experience. However, some buyers report occasional sizing inconsistencies, missing deliveries and unclear international charges or checkout currency issues. If you shop internationally, check import taxes and payment settings in advance; for sizing, consult reviews and size guides where available.