Shoppers often mention affordable, well-made family and kids’ clothing and fast delivery. Many praise helpful agents who arrange refunds or replacements quickly. Reviews also repeatedly describe tracking problems, misrouted parcels, and late arrivals. Several note items arriving damaged, running small, or wearing out after washing.
Examples from available reviews (Dec 2021 – Feb 2026).
Quality fabric; grandson loves Paw Patrol outfits; will buy again.
“Fantastic quality fabric my grandson loves his new paw patrol outfits- will definetly buy again”
Longtime customer; company graciously resolved a late order and provided excellent service.
“this is not your usual run of the mill ordering company with clothing it's high quality and the customer service is over the top”
Adult dresses were poor quality and too small or too short.
“Disappointed in the quality of adult dresses.”
Order did not arrive and was wrongly routed to the UK instead.
“my order never came but i found out it went to the UK im from channle islands”
Many reviews describe fast, effective fixes such as refunds, replacements, and friendly agents. Others report refunds that never arrive, return requests that go unanswered, and uneven results from support.
Customers often say the products offer good value, pointing to low prices and quality fabric in family sets. A small number mention surprise charges or currency and payment problems at checkout.
Many users find ordering easy, describe a simple site, and like the seasonal collections that make family shopping easier. A few criticise pushy ads and checkout issues, including missing support for local currency.
Positive reviews highlight soft fabrics, descriptions that match what arrives, and kids’ items that hold up. Several negative reviews mention small sizing, damaged items, colours fading in the wash, or clothes that feel flimsy compared with the photos.
Delivery updates come up often as a weak point: gaps in tracking, parcels shown as sitting at local warehouses but not delivered, and shipments sent to the wrong place. Some reviews also mention replies stopping or updates dragging during disputes.
Many reviewers say they keep coming back for the value, fabric quality, and responsive staff. At the same time, repeated complaints about delivery, returns, and uneven product quality drive strongly negative experiences.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Reviews (20) · Sitejabber (20) · Trustpilot (19) · Reviews (1) · Quotes shortened · As of: February 2026
Company replaced a faulty ultrasonic pet device after video confirmation.
“After confirming (by video) that the device was not working, they sent me a new.”
Fast delivery, accurate tracking, expected clothes and friendly customer service.
“The delivery was faster than indicated”
Matching pair matched colour and size; quality was top-notch.
“Patpat clothing quality is top-notch.”
Reviewer states excellent service in their experience.
“Excellent service”
Customer service was great with quick responses.
“Great customer service, quick responses”
Customer service was fast and excellent; reviewer enjoys matching shopping.
“Best customer service. And quick response!!”
The customer service experience was excellent.
“Excellent customer service”
Reviewer strongly dislikes PatPat's advertisement jingle and finds it unbearable.
“I never want to see another one of these adds.”
Ordering was easy and the family in Germany loved the pajamas.
“It was very easy to order and the variety was broad.”
Product quality was outstanding and delivery was punctual.
“The product quality was outstanding, and the delivery arrived punctually without a single hitch”
They resolved my problem with a single email.
“They took care of my problem in 1 email”
Customer service resolved a shipping issue and allowed the customer to keep the product.
“I was able to keep the product as well”
Christmas pajamas arrived on time, comfortable and soft, excellent service.
“They’re really comfortable and soft.”
Customer alleges higher charged price and communication stopped after dispute.
“They stopped texting me after that !”
Delivery tracking wasn't updated for over a week then showed no movement.
“My package delivery wasn’t updated for over a week and when it finally updated it showed it was in the same spot it started.”
Pleasant experience with stylish, comfortable goods and affordable pricing.
“I was pleasantly surprised by the quality of the goods and the speed of delivery.”
Received defective dress; customer service refused replacement past thirty days.
“the skirt was sewn backwards.”
Order missing items, double-charged, and customer service refused refunds.
“Very poor customer service.”
Company could not locate a submitted order despite order confirmation.
“they cannot find the order”
Items not received after three weeks; customer service unhelpful.
“Still have not received the items and it’s been Over three weeks.”
Representative Jamar addressed concern promptly and resolved problem.
“Jamar was able to address my concern well and understood my situation.”
Received quality merchandise, a free gift, and positive purchasing experience.
“all top quality mdse.”
Item arrived late and flimsy; company refused to refund restocking fee.
“customer would not refund the restocking fee”
Failed to deliver two jackets ordered for grandson's Christmas.
“they couldn't deliver.counterfeit postage.....”
Order shipped late, stuck, then cancelled and refunded; untrustworthy.
“Never will I order from these websites they are not trustworthy”
Items missing and company refuses to refund; poor customer service.
“They have terrible costumer service half of the stuff that I ordered didn't arrive and they don't want to give me my money back”
Toddler fleece jackets were poor quality and appeared dirty.
“Very poor quality, Not as per pictures at all, looks very cheap and dirty.”
Items ran small and caused clothes to turn black after washing.
“my wash TURNED BLACK”
Site visually clean, easy to navigate, with clear policies and live chat.
“Site Design: Visually, the site is clean and easy to navigate.”
Clothes ran small and return requests were ignored until policy expired.
“I was ignored until 30 day return policy was over.”
Recommends PatPat; helpful representative KARMI assisted with a return.
“I highly recommend PatPat.”
Return process required agent contact, was rude and charged costly return shipping.
“the free return is fake”
Products became damaged after seven days; described as fake and expensive.
“they promise return of product in 7 days and 8th day all the products got damage.”
Good quality products but slow delivery and no customer service phone number.
“they take too long to delivery the items”
Cancelled order promptly but refund delayed beyond promised fourteen business days.
“I still have not gotten my refund.”
Order not delivered since February; cannot reach customer care and requests refund.
“I did not receive my clothes from Pat pat”
Newborn outfits were flimsy and poor quality compared to photos.
“flimsy rags with faded print.”
Received an outfit with blue stains; chat agent refunded without apology.
“they sent me an outfit with BLUE stains all over it”
Never received ordered item and company refused to refund over six months.
“They refused to send me back my money.”
In spite of Ann's efforts, I am quite dissatisfied with your firm because your website does not accept euros as a form of payment, and you charged me initially and then informed me that I had to pay again.
I had to pay additional taxes on my order because it was shipped to Europe. Although you advertise free shipping, you fail to specify that additional taxes must be paid by the customer. As a result, you deduct money from my account and then inform me that you have deducted money for taxes as well.
I'm utterly heartbroken by this.
In any event, I must say that your dispatcher was an expert in his field and did an excellent job.
I like your clothes, but I will never buy from you again.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
PatPat is an online retailer focused on family and children’s clothing, including matching sets, dresses, pyjamas, and seasonal collections. It sells through a website and mobile app and ships to multiple countries. Product pages usually show size information and photos to help shoppers pick items for infants, children, and adults. PatPat also offers customer support for returns, refunds, and product questions.