Shoppers often mention affordable, well-made family and kids’ clothing and fast delivery. Many praise helpful agents who arrange refunds or replacements quickly. Reviews also repeatedly describe tracking problems, misrouted parcels, and late arrivals. Several note items arriving damaged, running small, or wearing out after washing.
Examples from available reviews (Dec 2021 – Feb 2026).
Quality fabric; grandson loves Paw Patrol outfits; will buy again.
“Fantastic quality fabric my grandson loves his new paw patrol outfits- will definetly buy again”
Longtime customer; company graciously resolved a late order and provided excellent service.
“this is not your usual run of the mill ordering company with clothing it's high quality and the customer service is over the top”
Adult dresses were poor quality and too small or too short.
“Disappointed in the quality of adult dresses.”
Order did not arrive and was wrongly routed to the UK instead.
“my order never came but i found out it went to the UK im from channle islands”
Many reviews describe fast, effective fixes such as refunds, replacements, and friendly agents. Others report refunds that never arrive, return requests that go unanswered, and uneven results from support.
Customers often say the products offer good value, pointing to low prices and quality fabric in family sets. A small number mention surprise charges or currency and payment problems at checkout.
Many users find ordering easy, describe a simple site, and like the seasonal collections that make family shopping easier. A few criticise pushy ads and checkout issues, including missing support for local currency.
Positive reviews highlight soft fabrics, descriptions that match what arrives, and kids’ items that hold up. Several negative reviews mention small sizing, damaged items, colours fading in the wash, or clothes that feel flimsy compared with the photos.
Delivery updates come up often as a weak point: gaps in tracking, parcels shown as sitting at local warehouses but not delivered, and shipments sent to the wrong place. Some reviews also mention replies stopping or updates dragging during disputes.
Many reviewers say they keep coming back for the value, fabric quality, and responsive staff. At the same time, repeated complaints about delivery, returns, and uneven product quality drive strongly negative experiences.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Reviews (20) · Sitejabber (20) · Trustpilot (19) · Reviews (1) · Quotes shortened · As of: February 2026
Package was very late and delivery status was unknown.
“My package is beyond late and no one could tell be when it was going to arrive or where it was.”
Shopping is easy, affordable with great quality and fast shipping.
“PatPat makes shopping for the whole family easy and affordable!”
Company consistently delivered and quickly fixed a recent delivery snag empathetically.
“their accountability and quick fix actually made me a more loyal customer.”
Products are great quality and very affordable.
“Great quality and very affordable!”
Customer service helped process a refund for incorrect sizing.
“I’m very thankful to the costumer service for helping me resolve my issue.”
Reviewer loves the pajama sets and anticipates new collections.
“I love the pajama sets I ordered.”
Adult dresses were poor quality and too small or too short.
“Disappointed in the quality of adult dresses.”
Tracker showed arrival in local warehouse but parcel was still not received.
“Zero reliability with their delivery company Uni Uni.”
Good pricing and surprisingly good quality, though shipping can be slow.
“Decent pricing and quality better than expected.”
Dress was very beautiful and delivery was very fast.
“Very beautiful dress. Time on delivery very fast.. ❤️👍”
Order did not arrive and was wrongly routed to the UK instead.
“my order never came but i found out it went to the UK im from channle islands”
Order not received but customer service issued a prompt full refund.
“customer service was 100% top notch”
Item quality was good but the size ran a bit small for my three-year-old.
“A bit small for my 3 year old son”
Longtime customer; company graciously resolved a late order and provided excellent service.
“this is not your usual run of the mill ordering company with clothing it's high quality and the customer service is over the top”
After an incorrect order, supervisor provided an exact refund and handled issue well.
“who provided me with an exact refund - to the Penny.”
App offers cute, comfortable clothes with usually perfect sizing.
“I love this app! The clothes are so cute and comfortable!”
Cute clothes; a minor issue was promptly and satisfactorily resolved.
“I had small issue and it was handled promptly and resolved satisfactory.”
Quality fabric; grandson loves Paw Patrol outfits; will buy again.
“Fantastic quality fabric my grandson loves his new paw patrol outfits- will definetly buy again”
Items arrived on time; reviewer loves the fabric and materials.
“I love the fabric and material.”
Order was delivered late to neighbour and returns policy prevented a return.
“Please note returns are 30 days from order ..not delivery!”
Affordable family matching outfits with quality fabric, easy returns and fast shipping.
“I get to have family matching outfit that is affordable with quality fabric hence brings comfort mostly to my picky dresser kiddos.”
PatPat is their top seasonal choice and kids enjoy the pieces.
“We love Pat Pat because it's always our top choice in every season, and our kids enjoy the beautiful pieces.”
PatPat gives my children happy moments.
“Patpat give for my children always moments from happy”
Reviewer is impressed by quality, design and fabric softness.
“Always impressed with the quality & design of Pat Pats clothing.”
Seamless, thoughtful shopping with affordable matching outfits and fast delivery.
“PatPat made me so happy because their entire shopping experience was seamless and thoughtful.”
App rewards, discounts and quality make PatPat the go-to for matching clothes.
“It’s easy to earn rewards in the app from daily check-ins & reviews, and by subscribing to emails, you can find discount codes & sales to get the best deals!”
Admires fashionable affordable clothing and membership perks; loyal customer.
“I simply adore PatPat. The brand has fashionable, affordable clothing that looks fantastic on my daughter.”
Cute pieces, affordable prices, fast delivery and easy returns.
“I love PatPat! Besides finding so many cute pieces, the prices are affordable, delivery is fast, and returns are easy. I highly recommend it!”
Cute pieces, affordable prices, fast delivery and easy returns.
“I love PatPat! Besides finding so many cute pieces, the prices are affordable, delivery is fast, and returns are easy. I highly recommend it!”
Longtime customer loves the quality, colours and matching family outfits.
“We have been a customer for over a year and have loved every single item.”
Clothes matched descriptions and were good quality.
“Beautiful family matching outfits!”
Customer service resolved damaged and incorrect items; clothes seem good quality.
“they made it right.”
Loyal customer enjoys matching outfits and easier morning routines.
“The clothes are extremely cute and well made!”
Customer service resolved a small issue quickly and friendly.
“customer service team was super friendly and quick to resolve it.”
They promptly resolved my return and refunded the money.
“They immediately resolve the issue and deposit back the money”
Pleasant experience with nice designs and fast shipping.
“Happy with my experience, very nice designs and fast shipping.”
Clothing materials are quality and staff are excellent.
“Clothing is exciting, fun, fresh and materials are quality.”
Clothes are cute and affordable, but customer support and delivery inconsistent.
“Customer service replies but resolution varies widely.”
Clothing fabric is nice and high quality; customer service helpful.
“clothing fabric is nice and best quality Customer service is very good and very helpful”
Customer service responded quickly and provided a discount code.
“I got a response very quickly wishing me the best and a 15$ off code.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
PatPat is an online retailer focused on family and children’s clothing, including matching sets, dresses, pyjamas, and seasonal collections. It sells through a website and mobile app and ships to multiple countries. Product pages usually show size information and photos to help shoppers pick items for infants, children, and adults. PatPat also offers customer support for returns, refunds, and product questions.