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We Collect & Analyse Reviews

EGO
Experiences & Reviews

EGO is an online fashion retailer operating a webshop and mobile app that sells clothing, footwear and related accessories. Typical consumer interactions involve ordering, delivery options (including paid next‑day services) and returns or refunds handled via customer support channels. This summary helps readers quickly understand common review topics when researching EGO.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 38%
Latest Review 28d
Overall Rating
2.6

Our Analysis

🎯

Service quality

Many reviews report delayed refunds and unhelpful responses; several others specifically praise individual agents who resolved issues quickly.

Share
24%
Weak
💰

Value for money

Multiple customers say paid next‑day delivery was not fulfilled and several cite perceived poor product value for the price paid.

Share
12%
Weak
⚡

User experience

Some users report app or site crashes and ordering problems, while others describe the website as easy to use.

Share
3%
Mixed
🔧

Product quality

Complaints focus on poor fabric, sizing issues and alleged odours on returns; a smaller number praise comfortable, well‑fitting footwear.

Share
6%
Weak
📞

Communication

Many reviewers report missing tracking, late dispatch and inconsistent staff messages; a subset note prompt, clear replies from individuals.

Share
25%
Weak
⭐

Overall experience

Overall sentiment leans negative: frequent issues with delivery, refunds and quality appear, though several individual service interactions were positive.

Share
30%
Weak

View all 21 public customer reviews – filtered by relevance →

Our Independent Methodology

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Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

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Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Filter by Source

Showing all 21 reviews

All Customer Reviews

Sources: External Source (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025

K
Katherine D
External Source Oct 02, 2025

Don’t pay for next day delivery service

I pay for a yearly next day delivery subscription, but I have never once received an order the next day. I’ve had this issue with multiple orders now,...

v
vicki Bacon
External Source Oct 02, 2025

Avoid like the plague

Avoid like the plague. Ordered boots, they didnt fit so returned them the very next day. Have spent the last month chasing a refund, hearing different...

A
Alicia Stewart
External Source Oct 02, 2025

I’ve ordered clothes for next day…

I’ve ordered clothes for next day delivery it been three...

A
Amie
External Source Oct 02, 2025

Paid £198 and next day for a delivery…

Paid £198 and next day for a delivery order moneys come out the bank … no em...

m
marie hitchcock
External Source Oct 02, 2025

Andrea has helped me track down my…

Andrea has helped me track down my parcel and solved my quer...

C
Cherise
External Source Oct 02, 2025

Mortified

This now the second time I have paid for next day delivery and have not received my order on time. Paid 29/9 after cut off so I was not expecting my p...

M
Mollie
External Source Oct 02, 2025

Couldn't be happier with the service…

Couldn't be happier with the service from both Jesicca & Aimey, they were amazing! They...

E
Eilidh
External Source Oct 01, 2025

Rosie was great

...

C
Chloe
External Source Oct 01, 2025

Do NOT buy from here!!

This company is a scam! I ordered a dress and when it came, it was really poor quality, looked nothing like the picture and the sizing was awful. I re...

N
NinaMarie
External Source Oct 01, 2025

Misspelled address

I accidentally misspelled my street address name so I reached out and heard back...

y
yano
External Source Oct 01, 2025

didn’t come for next day delivery even…

didn’t come for next day delivery even though i paid for next...

K
Kaylee
External Source Oct 01, 2025

They won’t refund me even though it’s…

They won’t refund me even though it’s been nearl...

L
Lucy
External Source Oct 01, 2025

Cheap clothes

Cheap clothes, do not wash well, poor customer service, they say the clothes have been worn when they clearly haven't, how can clothes be worn if th...

C
Carmel Holden
External Source Oct 01, 2025

I accidentally ordered 2 of the same…

I accidentally ordered 2 of the same items. So I contacted support team and I must say Ella #EG...

o
oliwia jakubowska
External Source Oct 01, 2025

do not buy from ego

Ego is an absolute joke. Bought a dress for mallow races in march 11/03/2025, was suppose to take a week to come and it only came today after 7 months...

S
Shannon Flynn
External Source Oct 01, 2025

Refunds and returns

Ella was very nice and easy to deal...

J
Justine B
External Source Oct 01, 2025

Returned a dress as it was too small

Returned a dress as it was too small, received an email stating that refund was rejected due to cigarette smell. We are a smoke free home, so the “cig...

A
Angela Young
External Source Oct 01, 2025

Easy to use but difficult to give…

Easy to use but difficult to g...

R
Rufus Jim
External Source Sep 30, 2025

Awful customer service

Awful customer service. Returned an item and it arrived to them within 4 days it has now been 3 weeks and I’ve received no update after emailing i rec...

k
kari
External Source Sep 30, 2025

I’m really annoyed the site crashed 3…

I’m really annoyed the site crashed 3 times on the app as I had endtered my details and it was veryifying then it just crashes ? Thr...

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Conclusion

Reviewers report recurring problems with delivery fulfilment (notably paid next‑day services), delayed or disputed refunds and inconsistent staff responses. At the same time several customers single out named agents who resolved tracking or refund queries quickly. If you are considering EGO, avoid relying on next‑day delivery for time‑sensitive orders and retain proof of postage and tracking for returns. Check the site’s stated returns and delivery policies before purchasing, and document communications if a refund or replacement is required.