Customers often single out individual EGO agents for quick, personal help. Many reviews describe dispatches that fail or arrive late, including paid next-day orders. Product views are split between comfortable, good-value footwear and complaints about fit or fabric. Negative reviews often mention difficult refunds and returns.
Examples from available reviews (Dec 2021 – Feb 2026).
Customer service quickly refunded a missing item and product was good.
“they arranged for my refund speedily”
Paid for next day delivery but Ego didn't dispatch and offered automated replies.
“0 STARS! The worst company I’ve ever encountered!”
High quality, reasonably priced clothing and a recommended website.
“quality of the clothes is so good and reasonably priced”
Returned order and still not refunded after nearly three months.
“They won’t refund me even though it’s been nearly three months”
Many reviews mention staff by name for sorting payment, missing-item and account problems quickly. Another group of complaints points to parcels that never arrive, shipments that go missing, and dispatches that run late. Some customers say they waited a long time for answers, or got no response about returns and refunds.
Some reviewers call the items well priced and comfortable enough for all-day wear. Others say fabric quality and sizing issues lowered the value. A repeated complaint is being charged for delivery or returns even when service has gone wrong.
A few reviews describe the website as easy to use and simple to navigate. Occasional comments mention an unstable app and a duplicate payment at checkout. Compared with service and fulfilment, usability comes up far less often.
Several customers praise shoe comfort, support and solid build quality. Others report low-quality clothing, wrong sizing and items that do not wash well. These mixed product experiences show up repeatedly across reviews.
Many customers highlight fast, polite replies and tracking help from named staff. A strong negative theme describes missing shipping confirmations, automated replies and weak follow-up on refunds. Communication swings between hands-on support and what customers describe as silence.
Reviews split between very positive one-to-one support and strong frustration with fulfilment and refunds. Good products and helpful staff sit alongside repeated operational problems that drive many low ratings. Outcomes often come down to whether a capable agent steps in.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
As my feet are on the wide side, I normally had difficulty finding shoes that fit right and would accept the padding I needed. With the Ricochet pointed toe ankle sock boot in green painted knit, though, I had no trouble getting more room in the width while still retaining support thanks to a patented technology. This was paired with a padded collar that made sure that my foot was comfortable all day long. I love the Ricochet Pointed Toe Ankle Sock Boot, the shoes are comfortable and sexy. I have always loved Ricochet because they have very unique, funky, cool clothes that I love to wear on my dates with my friends.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
EGO is a UK fashion retailer selling women’s footwear, clothing and accessories. Customers shop through its website and mobile app for boots, heels, occasionwear and casual styles. The store offers customer accounts, secure checkout and size guides to help with selection. Brand and product pages include images and descriptions to support buying decisions.