Customers often single out individual EGO agents for quick, personal help. Many reviews describe dispatches that fail or arrive late, including paid next-day orders. Product views are split between comfortable, good-value footwear and complaints about fit or fabric. Negative reviews often mention difficult refunds and returns.
Examples from available reviews (Dec 2021 – Feb 2026).
Customer service quickly refunded a missing item and product was good.
“they arranged for my refund speedily”
Paid for next day delivery but Ego didn't dispatch and offered automated replies.
“0 STARS! The worst company I’ve ever encountered!”
High quality, reasonably priced clothing and a recommended website.
“quality of the clothes is so good and reasonably priced”
Returned order and still not refunded after nearly three months.
“They won’t refund me even though it’s been nearly three months”
Many reviews mention staff by name for sorting payment, missing-item and account problems quickly. Another group of complaints points to parcels that never arrive, shipments that go missing, and dispatches that run late. Some customers say they waited a long time for answers, or got no response about returns and refunds.
Some reviewers call the items well priced and comfortable enough for all-day wear. Others say fabric quality and sizing issues lowered the value. A repeated complaint is being charged for delivery or returns even when service has gone wrong.
A few reviews describe the website as easy to use and simple to navigate. Occasional comments mention an unstable app and a duplicate payment at checkout. Compared with service and fulfilment, usability comes up far less often.
Several customers praise shoe comfort, support and solid build quality. Others report low-quality clothing, wrong sizing and items that do not wash well. These mixed product experiences show up repeatedly across reviews.
Many customers highlight fast, polite replies and tracking help from named staff. A strong negative theme describes missing shipping confirmations, automated replies and weak follow-up on refunds. Communication swings between hands-on support and what customers describe as silence.
Reviews split between very positive one-to-one support and strong frustration with fulfilment and refunds. Good products and helpful staff sit alongside repeated operational problems that drive many low ratings. Outcomes often come down to whether a capable agent steps in.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Customer service were very helpful after my order was damaged in transit.
“They have been very helpful about my order that’s was damaged on they way”
Return rejected despite unworn items with tags attached.
“Return rejected with no reason?”
Customer service quickly refunded a missing item and product was good.
“they arranged for my refund speedily”
No delivery issues and overall love shopping with Ego.
“Love ego.no issues with delivery”
Absolutely love this site overall.
“Love this site”
Paid for next day delivery but items arrived several days later.
“DON’T BOTHER ORDER FOR NEXT DAY DELIVERY THEY NEVER SHIP IT ON TIME!”
Customer service helped link accounts and resolved login issues.
“Very happy with the help from the team”
Short positive mention of Louie-Jane.
“Louie-Jane 🩷”
Customer service was friendly and quick to respond.
“Excellent customer service, very friendly and quick to respond to my query.”
Delivery issues due to courier but customer service resolved and refunded postage.
“Customer service was excellent. Quick and polite”
Parcel lost with courier but Nessy arranged a replacement quickly.
“Nessy was quick to send out a new order in time for my daughter’s birthday.”
Next day delivery was fast but dress sizing and fit were incorrect.
“I’m a size 6 the dress is too long and the chest is too baggy”
High quality, reasonably priced clothing and a recommended website.
“quality of the clothes is so good and reasonably priced”
Paid for next day delivery but Ego didn't dispatch and offered automated replies.
“0 STARS! The worst company I’ve ever encountered!”
Hazel and Sophie resolved a payment issue quickly and helpfully.
“Had an issue with payment but Hazel & Sophie were there to help straight away!”
Next day order arrived days late and I was unfairly charged return costs.
“I wish I could give it minus 5 stars”
Customer service responded quickly and helped arrange same-day returns.
“quick customer service and response within/under 24hr”
Customer service eventually resolved my issue and products were good.
“Jessica and Andrea quickly solved it”
Boots never arrived despite next day payment; postage refund not issued.
“the boots never came after weeks and I’d paid for next day delivery”
Returned item over a month ago but still awaiting refund and poor communication.
“it’s now the 12th February and they have still not refunded me”
Paid for next day subscription but orders never arrived as promised.
“I pay for a yearly next day delivery subscription”
Returned boots and have spent a month chasing a refund with poor responses.
“Have spent the last month chasing a refund”
Ordered next day delivery but still waiting three days for dispatch.
“it been three days now and am still waiting”
Paid £198 and for next day delivery but received no tracking or response.
“no email, no tracking- order still not arrived!!”
Andrea tracked my parcel and resolved my queries quickly.
“Andrea has helped me track down my parcel”
Paid for next day delivery again but parcel wasn't confirmed or delivered.
“no shipping confirmation no communication back”
Jessica and Aimey responded quickly and were very helpful.
“responded within a few hours so they were super helpful!”
Rosie was great, thank you.
“Rosie was great, thank you.”
Dress arrived poor quality, sizing wrong, and refund was refused.
“it was really poor quality”
Misspelled my address and received immediate helpful support from Sia.
“Sia was a great help to me and ensured that my problem was resolved.”
Paid for next day delivery but three days later still no delivery.
“didn’t come for next day delivery even though i paid for next day”
Returned order and still not refunded after nearly three months.
“They won’t refund me even though it’s been nearly three months”
Clothes are cheap and don't wash well, plus poor customer service.
“Cheap clothes, do not wash well, poor customer service”
Ella promptly cancelled the duplicate item saving a return.
“Ella #EGOSquad was extremely helpful”
Order took seven months to arrive and customer service failed to help.
“it only came today after 7 months!”
Ella handled my refund delay kindly and efficiently.
“Ella was very nice and easy to deal with while managing my refund delay!”
Return refund rejected claiming cigarette smell despite no smoking at home.
“refund was rejected due to cigarette smell”
Site is easy to use but reviews can't be left until items arrive.
“Easy to use but difficult to give review until items arrive!!”
Returned item but no refund update and unhelpful customer service.
“Absolutely shocking customer service”
App crashed three times while entering bank details, causing duplicate transactions.
“it’s gone through twice can you check this for me”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
EGO is a UK fashion retailer selling women’s footwear, clothing and accessories. Customers shop through its website and mobile app for boots, heels, occasionwear and casual styles. The store offers customer accounts, secure checkout and size guides to help with selection. Brand and product pages include images and descriptions to support buying decisions.