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We Collect & Analyse Reviews

XY LONDON
Experiences & Reviews

XY LONDON is a retail brand trading under the XY LONDON name, known in search contexts for footwear orders and online customer service interactions. Consumers commonly look for its reviews to assess delivery reliability, returns handling and product fit before purchasing.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 62%
Latest Review 13d
Overall Rating
3.3

Our Analysis

🎯

Service quality

Customer-service outcomes vary: many reviews praise prompt, helpful staff who resolve issues, while others report fulfilment failures and poor handling of refunds.

Share
23%
Mixed
💰

Value for money

Some buyers call prices and quality good, but multiple reviews complain about unexpected return postage, deductions and paid premium delivery not being honoured.

Share
11%
Weak
⚡

User experience

Delivery and ordering experience is inconsistent: timely arrivals and last‑minute fulfilment are reported, but missed premium deliveries and poor packaging also recur.

Share
6%
Weak
🔧

Product quality

Product reports are mixed: several customers praise fit and finish, while a number report wrong items, early failures or substandard condition on arrival.

Share
14%
Weak
📞

Communication

Communication ranges from prompt, clear replies and fast exchanges to reports of no response, copy‑paste messages, false tracking details and inconsistent answers.

Share
20%
Mixed
⭐

Overall experience

Overall impressions split: many customers describe resolved issues and satisfactory purchases, but a notable portion report unresolved refunds, wrong items or non‑response.

Share
26%
Mixed

View all 21 public customer reviews – filtered by relevance →

Our Independent Methodology

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Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

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Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: External Source (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025

c
customer
External Source Sep 30, 2025

Sorted a matter from a month ago better…

Sorted a matter from a month ago better than bigger company’s and I co...

C
Christine
External Source Sep 11, 2025

Excellent service with my wedding shoes …

I received my shoes which I like very much but they were faulty, I emailed their customer service and they replied very promptly. They arranged my ret...

T
Truth Seeker
External Source Jul 28, 2025

Stay away

Stay away! They gave me a false tracking number, told me my boots where in the post, then said they out of stock after taking my mon...

S
Sarah Smith
External Source Jun 27, 2025

Fantastic service great quality and fit…

Fantastic service great quality and fit .. highly...

L
Lauren Jenkins
External Source Jun 12, 2025

STAY AWAY FROM THIS INCOMPETENT…

STAY AWAY FROM THIS INCOMPETENT COMPANY. They’ve sent me out the wrong pair of shoes TWICE. I returned the first pair as it was the wrong description...

W
Wendy Ogden
External Source Jun 06, 2025

Excellent customer services

Excellent customer services. I had been sent the wrong colour item through the website playing up and contacted I customer services and they asked me...

C
Carol Passmore
External Source May 28, 2025

Excellent Customer Service

I was very impressed by the result I received from Customer Service. I ordered a pair of sandals & it wasn’t until I realised that Ive hadn’t changed...

P
PS
External Source May 20, 2025

Lovely shoes

Lovely shoes, if a little small for me, but the Customer Services quickly...

C
Clare Jackson
External Source May 16, 2025

Excellent customer service with prompt…

Excellent customer service...

G
Gemma
External Source May 10, 2025

Excellent customer service ☺️

I bought some heels very last minute (Thursday 10pm) for an abroad wedding which we are due to fly to on the Sunday. Emailed the company in hope they...

J
Jacqueline Grieve
External Source Apr 23, 2025

Needed help to return two items staff…returns & refund

Needed help to return two items staff very helpf...

L
Leon
External Source Feb 27, 2025

I’m never buying from them ever again

I’m never buying from them ever again. Their customer service is terrible. Copy and pasted script and full of lies. I sent the item back and received...

l
lol
External Source Feb 15, 2025

Shoes not worth it fit small

Shoes not worth it fit small, ordered from debenams wish i never did came in...

C
Charlie Scarlet
External Source Jan 11, 2025

Would definitely buy again

Terrible reviews but I took a chance and I couldn't rate them highly enough boots are lovely quality and...

E
Euniece
External Source Dec 01, 2024

I recently had an experience with XY…

I recently had an experience with XY LONDON that had some ups and downs. Initially, there was a bit of confusion regarding the delivery and return fee...

M
Milene
External Source Dec 01, 2024

I've had a mixed experience with XY…

I've had a mixed experience with XY LONDON. Initially, I had issues with returns and delivery, which were frustrating. I was charged postage fees for...

R
Rachel
External Source Nov 23, 2024

I bought a pair of shoes online on…

I bought a pair of shoes online on Wednesday. I paid Premium Delivery to ensure they would be delivered for a Wedding on Saturday and...

P
Penny Simpson
External Source Nov 11, 2024

I have worn pair of £50 boots twice and…

I have worn pair of £50 boots twice and the shank has gone have emailed twice now and I have received no resp...

J
JULIE CANN
External Source Oct 30, 2024

SCAM SHOP…DON’T BUY FROM

SCAM SHOP…DON’T BUY FROM. IF YOU NEED TO RETURN GOODS THEY DO NOT RESPOND WITH HOW TO RETURN...

#
#praywithoutceasing
External Source Oct 15, 2024

Disappointed that I returned shoes that…

Disappointed that I returned shoes that were substandard and they deducted £3.99x2 for postage outbound and inbound for the privilege. They told me to...

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Conclusion

Reviews of XY LONDON show a combination of positive and negative experiences. Many customers report helpful, prompt customer service that arranges refunds, replacements or last‑minute fulfilment. However, recurring issues surface: wrong items sent, delayed or missing premium delivery, deducted return postage and occasional non‑response. Product quality is often praised for fit and finish, yet several reports note early failure or substandard condition on arrival. Prospective buyers should weigh positive service reports against repeated fulfilment and returns complaints and check return policies and delivery options before ordering.