Walk London
Experiences & Reviews
Walk London is a UK-based footwear label and online retailer offering contemporary men’s and women’s shoes and boots through an online shop. Consumers searching reviews typically seek information about sizing consistency, build quality, delivery times and the returns process. This summary compiles customer feedback to give a concise view of reported product quality, service and value.
Overview & Key Metrics
Our Analysis
Service quality
Most reviewers report swift, helpful customer service and straightforward returns; a small number describe delayed or missing responses to refund requests.
Value for money
Several reviewers explicitly call products good value or excellent price-for-quality, though this is based on a limited number of comments.
User experience
Many customers note fast delivery, neat packaging and easy returns or exchanges; some also report inconsistent sizing that affects fit.
Product quality
A majority praise build quality, comfort and style; there are isolated reports of defects (soles separating or early damage) and sizing inconsistency.
Communication
Several reviewers praise helpful, named customer‑service contacts and courteous exchanges; a few report poor or absent replies when seeking refunds.
Overall experience
Most reviewers express overall satisfaction—citing quality, comfort and fast delivery—balanced by occasional issues with sizing or durability.
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
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Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
They sent me defected boots and…
"They sent me defected boots and uncomfortable which got damaged after 5 u..."
Absolutely fantastic experience with Walk London customer Services
"Absolutely fantastic experience with Walk London, Ordered 7 pairs of Monk strap shoes in the sale for my groomsmen and the quality is brilliant. the d..."
I bought two pairs of walking boots…
"I bought two pairs of walking boots from here and both pairs, the soles came apart after two months. A defect..."
The quality of the boots is fantastic
"The quality of the boots is fantastic They are cool and classy They ar..."
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
I had to make a return of shoes due to wong size
I had to make a return of shoes due to ill fitting. The shoes were returned easily using the Walk London returns syst...
Fast delivery
Fast delivery Incredible sh...
I bought two pairs of walking boots…
I bought two pairs of walking boots from here and both pairs, the soles came apart after two months. A defect...
amazing shoes and even better customer…
amazing shoes and even...
The quality of the boots is fantastic
The quality of the boots is fantastic They are cool and classy They ar...
They sent me defected boots and…
They sent me defected boots and uncomfortable which got damaged after 5 u...
Absolutely fantastic experience with Walk London customer Services
Absolutely fantastic experience with Walk London, Ordered 7 pairs of Monk strap shoes in the sale for my groomsmen and the quality is brilliant. the d...
Nice one
Delivery was on time and also the packaging 📦 was si...
Yes very good
...
Fast delivery and refund after shoes…
Fast delivery and refu...
Fast delivery of a quality product!
Fast delivery of...
Very happy with my shoes very well made…
Very happy with my shoes very well made and...
Quality product delivered on time
Quality product...
Fast delivery and didn't pay extra
Fast delivery and...
Hi shoe is good but when I wear small…
Hi shoe is good and comfortable.so far 3 shoes I bought...
Always fast delivery and very good…
Always fast delivery and...
Fantástico
Quality is excellent,...
Happy
Rapid delivery and everything was presented beautifully. Sizing a bit inconsistent though. Ordered...
You can’t go wrong with Walk.
I have ordered three pairs of shoes from Walk now and have been very happy with all of...
Great shoes high quality
Great shoes high qualit...
Conclusion
Customer feedback frequently praises Walk London for fast delivery, tidy packaging and generally good build quality. Many reviewers commend responsive returns and helpful customer‑service interactions, including successful exchanges and refunds. However, there are repeated mentions of inconsistent sizing and a small number of defect reports (soles separating or early damage), and at least one report of no reply to a refund request. Prospective buyers should check the brand’s sizing guidance for each model, review recent comments for that specific shoe, and retain photos and receipts to support any warranty or return claim.