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We Collect & Analyse Reviews

Walk London
Experiences & Reviews

Walk London is a UK-based footwear label and online retailer offering contemporary men’s and women’s shoes and boots through an online shop. Consumers searching reviews typically seek information about sizing consistency, build quality, delivery times and the returns process. This summary compiles customer feedback to give a concise view of reported product quality, service and value.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 95%
Latest Review 21d
Overall Rating
4.7

Our Analysis

🎯

Service quality

Most reviewers report swift, helpful customer service and straightforward returns; a small number describe delayed or missing responses to refund requests.

Share
11%
Strong
💰

Value for money

Several reviewers explicitly call products good value or excellent price-for-quality, though this is based on a limited number of comments.

Share
6%
Mixed
⚡

User experience

Many customers note fast delivery, neat packaging and easy returns or exchanges; some also report inconsistent sizing that affects fit.

Share
17%
Strong
🔧

Product quality

A majority praise build quality, comfort and style; there are isolated reports of defects (soles separating or early damage) and sizing inconsistency.

Share
27%
Strong
📞

Communication

Several reviewers praise helpful, named customer‑service contacts and courteous exchanges; a few report poor or absent replies when seeking refunds.

Share
6%
Mixed
⭐

Overall experience

Most reviewers express overall satisfaction—citing quality, comfort and fast delivery—balanced by occasional issues with sizing or durability.

Share
33%
Strong

View all 21 public customer reviews – filtered by relevance →

Our Independent Methodology

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Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

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Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

R
Rod Butler
trustpilot.com Sep 30, 2025

I had to make a return of shoes due to wong size

I had to make a return of shoes due to ill fitting. The shoes were returned easily using the Walk London returns syst...

l
lucas BONTE
trustpilot.com Sep 30, 2025

Fast delivery

Fast delivery Incredible sh...

J
Jamie Dormon
trustpilot.com Sep 30, 2025

I bought two pairs of walking boots…

I bought two pairs of walking boots from here and both pairs, the soles came apart after two months. A defect...

L
Liam Balasuriyar
trustpilot.com Sep 30, 2025

amazing shoes and even better customer…

amazing shoes and even...

G
Giac
trustpilot.com Sep 30, 2025

The quality of the boots is fantastic

The quality of the boots is fantastic They are cool and classy They ar...

M
Mourad El Amri
trustpilot.com Sep 30, 2025

They sent me defected boots and…

They sent me defected boots and uncomfortable which got damaged after 5 u...

E
Elle Gregory
trustpilot.com Sep 30, 2025

Absolutely fantastic experience with Walk London customer Services

Absolutely fantastic experience with Walk London, Ordered 7 pairs of Monk strap shoes in the sale for my groomsmen and the quality is brilliant. the d...

F
Fred Akuffo
trustpilot.com Sep 30, 2025

Nice one

Delivery was on time and also the packaging 📦 was si...

M
Marc Naughton
trustpilot.com Sep 30, 2025

Yes very good

...

N
Neil S
trustpilot.com Sep 30, 2025

Fast delivery and refund after shoes…

Fast delivery and refu...

A
Alfred Edelstein
trustpilot.com Sep 30, 2025

Fast delivery of a quality product!

Fast delivery of...

J
Jay
trustpilot.com Sep 30, 2025

Very happy with my shoes very well made…

Very happy with my shoes very well made and...

D
David Mintey
trustpilot.com Sep 30, 2025

Quality product delivered on time

Quality product...

I
Igor Furtado
trustpilot.com Sep 30, 2025

Fast delivery and didn't pay extra

Fast delivery and...

M
Mohammed Azad
trustpilot.com Sep 30, 2025

Hi shoe is good but when I wear small…

Hi shoe is good and comfortable.so far 3 shoes I bought...

S
Stéfan J.
trustpilot.com Sep 30, 2025

Always fast delivery and very good…

Always fast delivery and...

D
Desmond Ibeks
trustpilot.com Sep 30, 2025

Fantástico

Quality is excellent,...

c
customer
trustpilot.com Sep 30, 2025

Happy

Rapid delivery and everything was presented beautifully. Sizing a bit inconsistent though. Ordered...

R
Robert Arthur
trustpilot.com Sep 30, 2025

You can’t go wrong with Walk.

I have ordered three pairs of shoes from Walk now and have been very happy with all of...

T
Tom Potter
trustpilot.com Sep 30, 2025

Great shoes high quality

Great shoes high qualit...

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Conclusion

Customer feedback frequently praises Walk London for fast delivery, tidy packaging and generally good build quality. Many reviewers commend responsive returns and helpful customer‑service interactions, including successful exchanges and refunds. However, there are repeated mentions of inconsistent sizing and a small number of defect reports (soles separating or early damage), and at least one report of no reply to a refund request. Prospective buyers should check the brand’s sizing guidance for each model, review recent comments for that specific shoe, and retain photos and receipts to support any warranty or return claim.