Customers often single out individual advisers for quick, personal help with returns and refunds. A recurring set of negative reviews describes refunds that are delayed, missing, or refused, along with late deliveries. Many buyers call the clothing high quality and long-lasting, while a few say pricier items fell short. A handful of reviews mention communication about policy details, but it is not a common theme.
Examples from available reviews (Dec 2021 – Feb 2026).
Rachael kindly granted a returns extension after a missed deadline.
“Rachael in the customer service team was incredibly helpful and quick to respond and very kindly gave me an extension to make the return.”
Returned dress but still not refunded after owner change.
“Stil No money back!”
Reviewer praises stylish designs and unmatched product quality.
“The quality is unmatched”
Paid extra for faster delivery but order did not arrive on time.
“Never turned up on time.”
Reviewers frequently name agents who act fast and give hands-on help with returns, refunds, and order problems. A separate group of complaints describes refunds being held back and long wait times after items are returned. Positive service stories appear more often, but refund delays keep coming up as a clear issue.
Several reviewers say the detailing and finish match the price and call the garments “worth every penny”. A small number clearly state that an expensive purchase did not meet expectations. Reviews show both strong value perceptions and occasional disappointment on higher-cost items.
Many buyers describe confident repeat shopping and satisfaction for specific occasions when items fit and arrive on time. For others, delivery problems and refunds that were not processed clearly damaged the experience. Overall, good shopping experiences sit alongside service failures that shape final impressions.
Many reviews praise the finish, packaging, and how items hold up over time, describing the clothing as luxurious and well made. A minority report poor quality on an expensive dress and raise specific complaints about a bridal purchase. Most feedback is positive, but negative notes on higher-priced items still appear.
Several reviewers mention clear, reassuring replies from named staff about discounts, subscriptions, and returns. Fewer reviews describe unanswered emails and confusion following a reported change of ownership. Communication is usually quick, with a smaller set of breakdowns linked to refund situations.
Reviews show a sharp split between many five-star experiences and a set of one-star complaints centred on refunds and delivery. High ratings focus on helpful staff and satisfaction with products. Low ratings cluster around severe issues, creating a clear divide in outcomes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Customer service agreed to refund despite being outside the returns window.
“one message to customer service and they quickly replied agreeing to refund me once the dress was sent back.”
Amy responded quickly and provided the needed information.
“Amy was a great help when I contacted customer support.”
Amy explained discount policy and reassured about subscription concerns.
“Amy explained how as my item was on sale it wouldn't apply”
Express order was delayed and refund had not arrived after ten days.
“and now withholding refunds for over 10-14 days is the icing on the cake for me.”
Reviewer praises long-term use and says dress quality is amazing.
“The quality is amazing.”
Amy allowed a late return and arranged a full refund.
“Amy advised me on this occasion I could still return for a full refund.”
Paid extra for faster delivery but order did not arrive on time.
“Never turned up on time.”
Amy was kind and helpful resolving a returns issue for a disabled customer.
“I spoke to Amy at customer services and she was so kind and helpful.”
Amy resolved an outstanding refund quickly after one email.
“1 email later problem solved and refund initiated.”
Rachael answered questions promptly and was very helpful.
“nothing was too much trouble and my question was answered and revolved promptly.”
Rachael resolved a pricing and return issue and refunded the difference.
“Rachael who went above and beyond to help us take back the size that didn’t fit and refund the difference in price of the dress we kept.”
Rachael kindly granted a returns extension after a missed deadline.
“Rachael in the customer service team was incredibly helpful and quick to respond and very kindly gave me an extension to make the return.”
Rapid responses from Rachael resolved return delivery concerns.
“the responses were rapid from Rachael, great service and lovely lady!”
Rachael handled a returns issue with care and helpfulness.
“Rachael was amazing in helping with an issue I had with a return, she actually cared and was very helpful.”
Clothing quality has been consistently exceptional and service resolved issues.
“The quality of the clothing I’ve purchased from Lavish Alice has consistently been exceptional.”
Reviewer felt stunning wearing a beautiful dress to a wedding.
“I looked like a star.”
Racheal arranged a refund and refunded delivery after an ordering mistake.
“she arranged a refund and even refunded the delivery fee”
Racheal provided a quick, personal and professional response to a problem.
“gave a quick personal &professional response to my problem”
Customer service, especially Rachael, helped complete a return.
“Customer service was very helpful in getting a return done for me, particularly Rachael who kindly helped me out.”
Rachael assisted with a refund request and was extremely helpful.
“Rachael was extremely helpful and helped me with my refund request. Excellent customer service”
Blazer arrived well packed, looked gorgeous and felt luxurious.
“The blazer I ordered came packed and folded to perfection!!”
Customer service adviser Rachael provided helpful refund advice.
“Rachael in customer service has been extremely helpful with refund advice.”
Rachael responded promptly and was very pleasant.
“Rachael was very prompt at responding to my query today and was so pleasant.”
Customer service resolved a delivery issue and sent a replacement.
“they sorted things right away sending me a new order.”
Purchased a £200+ bridal dress but was disappointed with its quality.
“disappointed with the quality of the dress.”
Customer service adviser Rachael was extremely helpful.
“Rachael from customer service couldn’t have been more helpful.”
Rachael in customer service was lovely and helpful.
“Great customer service, Rachael was lovely and so helpful.”
Rachael provided quick, efficient customer service; reviewer will buy again.
“Excellent customer service from Rachael.”
Customer service adviser Rachael investigated and arranged a gift voucher.
“she went the extra mile and arranged a gift voucher for me.”
Rachael resolved an address issue and reviewer remains a repeat customer.
“Rachael was fantastic in dealing with an issue I had (I inserted the wrong address)”
Rachael dealt with an issue professionally and provided fantastic service.
“Fantastic service from Rachael in customer service , she dealt with the issue with complete professionalism.”
Rachael resolved an incorrect customs charge and kept communication.
“she straight away sorted it and kept in communication with me at all time thanks a mill”
New customer received exceptional guidance from Rachael during ordering.
“Exceptional service was provided by Rachael who guided me through the order process”
Reviewer praises Rachael for excellent care and understanding.
“I can’t speak highly enough of Rachael in the customer service department”
Customer service responded quickly and helped sort the issue.
“Rachael was helpful and issue got sorted quickly”
Rachael promptly reissued a correct returns label for Northern Ireland.
“Rachael who dealt with my issue promptly and with professionalism”
Rachael was helpful with a return enquiry.
“Rachael was so helpful when I contacted them about returning an item”
Dress quality was outstanding and customer service replied instantly.
“it was absolutely stunning and the quality was outstanding.”
Rachael promptly assisted with locating an order and answered questions.
“Rachael in lavish Alice customer service assisted me to find an order and answered all my questions promptly , she is an asset to the company , thank you Rachael”
Rachael responded quickly and handled the query professionally.
“Rachael from customer service was really helpful and quick to respond.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Lavish Alice runs an online fashion store focused on women’s clothing. The site posts product pages with photos, sizing details, and checkout options. Shoppers can pick from different delivery services and contact customer support online. The website also sets out a returns and refunds process and offers standard online payment methods.