Reviews Analysed
21
We Collect & Analyse Reviews
Lavish Alice
Experiences & Reviews
Lavish Alice is an online fashion retailer specialising in women's occasionwear and dresses. The brand primarily sells through its website and is known for seasonal collections of party, bridal and occasion pieces. Consumers researching Lavish Alice reviews typically look for information on product fit and quality, returns and refund policies, delivery and customer service responsiveness.
Overview & Key Metrics
Positive Sentiment
95%
Latest Review
17d
Overall Rating
4.8
Our Analysis
🎯
Service quality
Most reviewers describe responsive, helpful customer service, often naming a specific agent; one reviewer reports rude staff and delayed refunds.
Share
Strong
28%
💰
Value for money
Few reviews address price. One buyer paid £200+ for a bridal dress and felt quality did not justify the cost; a £5.99 return postage was noted.
Share
Mixed
1%
⚡
User experience
A small number mention ordering and returns flows: customers report prompt help reissuing labels and guided order support, improving the experience.
Share
Mixed
3%
🔧
Product quality
Product reports are mixed: several reviewers praise fit and quality, while others received items that differed from images or arrived faulty.
Share
Mixed
10%
📞
Communication
Most reviewers highlight quick, clear responses and proactive updates from customer service; a minority describe poor communication or unanswered escalation attempts.
Share
Strong
28%
⭐
Overall experience
Overall experiences skew positive driven by effective customer support, though some customers report dissatisfaction with product quality or refund handling.
Share
Strong
30%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – September 2025).
pintuck tailored trousers in coral
"I bought some pintuck tailored trousers in coral on this site. When I received them, I was really disappointed, because they were so different from the pictures. I decided to return them and I started the process. It was very challenging but they kept saying that the return process is very simple and easy, but there is no one to assist you with anything. The customer team was rude and unprofessional. They also said that they would refund my money in 10-15 days. And after 2 weeks of calling and emails, they still didn't give me back my money, and when I asked for a manager (I even sent a complaint), no one answered me. This is the first and last time that I trust this company."
Jessica Austin
Collected.reviews
Dec 02, 2021
Featured for: Complaint about returns and refund delays
Bridal range
"Bought a dress from the bridal range for £200+ and was disappointed with the quality..."
Elphie
Trustpilot
Sep 30, 2025
Featured for: Paid £200, disappointed product quality
Excellent customer service from…
"Excellent customer service from Rachael. Quick, efficient and..."
Hyde
Trustpilot
Sep 30, 2025
Featured for: Praises product and customer service
I had some difficulty retrieving a gift…
"I had some difficulty retrieving a gift card/credit note for a faulty dress, but Rachael was incredibly helpful throughout the process. She responded..."
Kristy Palmer
Trustpilot
Sep 30, 2025
Featured for: Faulty dress resolved by customer service
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
J
Julianne
trustpilot.com
Sep 30, 2025
Rachael in customer service has been…
Rachael in customer service has been extremely hel...
A
Alexandra Kelly
trustpilot.com
Sep 30, 2025
Rachael was very prompt at responding…
Rachael was very prompt at responding to my que...
G
Gemma mcbride
trustpilot.com
Sep 30, 2025
Rachael very helpful
Had an issue with Royal Mail delivery. No fault of Lavish Alice. I emailed and they sor...
E
Elphie
trustpilot.com
Sep 30, 2025
Bridal range
Bought a dress from the bridal range for £200+ and was disappointed with the quality...
J
Jess
trustpilot.com
Sep 30, 2025
Great customer service
Rachael from customer service c...
L
Lavanna Cooper
trustpilot.com
Sep 30, 2025
Great customer service
Great customer service, Racha...
H
Hyde
trustpilot.com
Sep 30, 2025
Excellent customer service from…
Excellent customer service from Rachael. Quick, efficient and...
K
Kristy Palmer
trustpilot.com
Sep 30, 2025
I had some difficulty retrieving a gift…
I had some difficulty retrieving a gift card/credit note for a faulty dress, but Rachael was incredibly helpful throughout the process. She responded...
M
Miss Fiz Allarakha
trustpilot.com
Sep 30, 2025
Rachael was fantastic in dealing with…
Rachael was fantastic in dealing with an issue I had (I inserted the wrong address) This is great as it puts my mind at ease and I can’...
J
Jacqui Wilsher-Ellis
trustpilot.com
Sep 30, 2025
Great customer service
Fantastic service from Rachael in customer service , s...
L
Lyndsey Power
trustpilot.com
Sep 30, 2025
Excellent experience dealing with…
Excellent experience dealing with Rachael in customer service - I incorrectly got charge a large cus...
S
Stacey Dewhurst
trustpilot.com
Sep 30, 2025
TOP class customer service !!
NEW customer to this beautiful website and had reason to make contact with customer services before placing an order. Exceptional service was pro...
D
Dorothy Bell
trustpilot.com
Sep 30, 2025
Excellent customer service…
I can’t speak highly enough of Rachael in the customer service depa...
S
Suzanne
trustpilot.com
Sep 30, 2025
Very easy to make contact with customer…
Very easy to make contact with customer services quick responses and although couldnt do what I wanted. R...
S
Siobhan Shaw
trustpilot.com
Sep 30, 2025
I made an error with choosing a returns…
I made an error with choosing a returns label and the label that I selected could not be accepted in Northern Ireland! I order from this company regul...
A
Aimee
trustpilot.com
Sep 30, 2025
Rachael was so helpful when I contacted…
Rachael was so helpful when I cont...
C
Claire Bessey
trustpilot.com
Sep 30, 2025
Fantastic customer service
Fantastic customer service, sadly I didn’t keep the dress but it was absolutely stunning...
Y
Yvonne Fennessy
trustpilot.com
Sep 30, 2025
Rachael in lavish Alice customer…
Rachael in lavish Alice customer service assisted me to find an order and answer...
A
Alexander
trustpilot.com
Sep 30, 2025
Rachael from customer service was…
Rachael from customer service was really helpful and quick to respond. I really apprecia...
c
caitlin
trustpilot.com
Sep 30, 2025
excellent service
Rachael was extremly helpful...
Conclusion
Consumer feedback for Lavish Alice shows consistently strong customer-service interactions, often citing rapid responses and effective problem-solving from a named agent. Product quality comments are mixed: several buyers praise fit and finish, but others report items that differ from listings or arrive faulty. A small number of reviews mention returns and refunds as problematic, including delayed refunds and a noted returns postage charge. If you consider buying, check the returns policy and delivery options, and factor in potential variability in individual items alongside generally responsive customer support.