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We Collect & Analyse Reviews

Lavish Alice
Experiences & Reviews

Lavish Alice is an online fashion retailer specialising in women's occasionwear and dresses. The brand primarily sells through its website and is known for seasonal collections of party, bridal and occasion pieces. Consumers researching Lavish Alice reviews typically look for information on product fit and quality, returns and refund policies, delivery and customer service responsiveness.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 95%
Latest Review 17d
Overall Rating
4.8

Our Analysis

🎯

Service quality

Most reviewers describe responsive, helpful customer service, often naming a specific agent; one reviewer reports rude staff and delayed refunds.

Share
28%
Strong
💰

Value for money

Few reviews address price. One buyer paid £200+ for a bridal dress and felt quality did not justify the cost; a £5.99 return postage was noted.

Share
1%
Mixed

User experience

A small number mention ordering and returns flows: customers report prompt help reissuing labels and guided order support, improving the experience.

Share
3%
Mixed
🔧

Product quality

Product reports are mixed: several reviewers praise fit and quality, while others received items that differed from images or arrived faulty.

Share
10%
Mixed
📞

Communication

Most reviewers highlight quick, clear responses and proactive updates from customer service; a minority describe poor communication or unanswered escalation attempts.

Share
28%
Strong

Overall experience

Overall experiences skew positive driven by effective customer support, though some customers report dissatisfaction with product quality or refund handling.

Share
30%
Strong

Our Independent Methodology

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Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

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Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

J
Julianne
trustpilot.com Sep 30, 2025

Rachael in customer service has been…

Rachael in customer service has been extremely hel...

A
Alexandra Kelly
trustpilot.com Sep 30, 2025

Rachael was very prompt at responding…

Rachael was very prompt at responding to my que...

G
Gemma mcbride
trustpilot.com Sep 30, 2025

Rachael very helpful

Had an issue with Royal Mail delivery. No fault of Lavish Alice. I emailed and they sor...

E
Elphie
trustpilot.com Sep 30, 2025

Bridal range

Bought a dress from the bridal range for £200+ and was disappointed with the quality...

J
Jess
trustpilot.com Sep 30, 2025

Great customer service

Rachael from customer service c...

L
Lavanna Cooper
trustpilot.com Sep 30, 2025

Great customer service

Great customer service, Racha...

H
Hyde
trustpilot.com Sep 30, 2025

Excellent customer service from…

Excellent customer service from Rachael. Quick, efficient and...

K
Kristy Palmer
trustpilot.com Sep 30, 2025

I had some difficulty retrieving a gift…

I had some difficulty retrieving a gift card/credit note for a faulty dress, but Rachael was incredibly helpful throughout the process. She responded...

M
Miss Fiz Allarakha
trustpilot.com Sep 30, 2025

Rachael was fantastic in dealing with…

Rachael was fantastic in dealing with an issue I had (I inserted the wrong address) This is great as it puts my mind at ease and I can’...

J
Jacqui Wilsher-Ellis
trustpilot.com Sep 30, 2025

Great customer service

Fantastic service from Rachael in customer service , s...

L
Lyndsey Power
trustpilot.com Sep 30, 2025

Excellent experience dealing with…

Excellent experience dealing with Rachael in customer service - I incorrectly got charge a large cus...

S
Stacey Dewhurst
trustpilot.com Sep 30, 2025

TOP class customer service !!

NEW customer to this beautiful website and had reason to make contact with customer services before placing an order. Exceptional service was pro...

D
Dorothy Bell
trustpilot.com Sep 30, 2025

Excellent customer service…

I can’t speak highly enough of Rachael in the customer service depa...

S
Suzanne
trustpilot.com Sep 30, 2025

Very easy to make contact with customer…

Very easy to make contact with customer services quick responses and although couldnt do what I wanted. R...

S
Siobhan Shaw
trustpilot.com Sep 30, 2025

I made an error with choosing a returns…

I made an error with choosing a returns label and the label that I selected could not be accepted in Northern Ireland! I order from this company regul...

A
Aimee
trustpilot.com Sep 30, 2025

Rachael was so helpful when I contacted…

Rachael was so helpful when I cont...

C
Claire Bessey
trustpilot.com Sep 30, 2025

Fantastic customer service

Fantastic customer service, sadly I didn’t keep the dress but it was absolutely stunning...

Y
Yvonne Fennessy
trustpilot.com Sep 30, 2025

Rachael in lavish Alice customer…

Rachael in lavish Alice customer service assisted me to find an order and answer...

A
Alexander
trustpilot.com Sep 30, 2025

Rachael from customer service was…

Rachael from customer service was really helpful and quick to respond. I really apprecia...

c
caitlin
trustpilot.com Sep 30, 2025

excellent service

Rachael was extremly helpful...

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Conclusion

Consumer feedback for Lavish Alice shows consistently strong customer-service interactions, often citing rapid responses and effective problem-solving from a named agent. Product quality comments are mixed: several buyers praise fit and finish, but others report items that differ from listings or arrive faulty. A small number of reviews mention returns and refunds as problematic, including delayed refunds and a noted returns postage charge. If you consider buying, check the returns policy and delivery options, and factor in potential variability in individual items alongside generally responsive customer support.