Customers often praise the quality, fit, and fast delivery of dresses, coats, and jeans. Several reviews mention simple returns and quick refunds in routine cases. A noticeable cluster of complaints points to missing items, invalid tracking numbers, and refunds that were delayed or never received. A smaller but serious set of reports describes fabric failures and manufacturing defects after minimal use.
Examples from available reviews (Dec 2021 – Mar 2026).
Payment taken but item never arrived; tracking invalid and support unresponsive.
“the tracking no does not exist.”
Ordered three pairs of jeans and they are fantastic.
“they are fantastic”
Items didn't fit, but returns were quick and easy.
“it was quick and easy to return them.”
First-time shopper disappointed by £3.95 return charge, won't reorder.
“there was a £3.95 charge to return the item”
Reviewers often mention quick order handling and fast delivery to their homes. Several shoppers say full or partial orders arrived on time and describe good in-store interactions. One recurring issue is missing items or partial deliveries that needed follow-up.
Many reviewers call the items good value and fairly priced, often linking quality to the cost. Some customers objected to return postage fees and to paying delivery when an order came just under the free-shipping threshold. Positive value comments often sit alongside praise for packaging and the condition on arrival.
Customers describe the website as easy to navigate and the online ordering process as straightforward. Several reviews mention accurate sizing and fits that matched expectations, especially for jeans and tops. Usability complaints are rare compared with the steady praise for site clarity and the ordering flow.
The main theme is praise for fabric, fit, and overall construction across coats, vests, and jeans. Multiple reviews say items met expectations for warmth, colour, and finish. A smaller but notable group reports quality problems, including tearing after ironing and leather deterioration.
Some customers report clear, timely updates when orders moved normally or when refunds came through quickly. Several strong complaints focus on invalid tracking numbers, parcels not showing as registered with carriers, and support that did not respond when delivery issues came up. Lower-rated reviews also repeatedly mention refunds that were slow or unclear.
Most reviews show satisfaction, mainly tied to product quality and fast fulfilment. Low scores centre on delivery breakdowns, missing items, and a few product defects. Reviews split between smooth, routine purchases and a smaller set of service or quality failures that had a big impact.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Good quality, fair price and customer-friendly returns.
“Great quality at a fair price.”
Returned item not received and refund not yet processed; customer seeks clarification.
“the parcel has still not been received by you”
Online items cannot be returned in-store, causing poor customer service.
“items ordered online can't be returned to a shop.”
Items didn't fit, but returns were quick and easy.
“it was quick and easy to return them.”
Fast delivery and very satisfied with the product.
“Fast delivery, very satisfied with the product.”
Reviewer loves the product quality.
“Love the quality”
Good quality garment, fits perfectly and was delivered on time.
“Fits perfectly to size.”
Payment taken but item never arrived; tracking invalid and support unresponsive.
“the tracking no does not exist.”
Reviewer expressed strong positive sentiment using emojis.
“😍😍😍😍😍😍😍😍😍😍😍”
Ordered three pairs of jeans and they are fantastic.
“they are fantastic”
The service was very fast.
“Very fast service”
Good quality coats; reviewer loved the service and fast delivery.
“Good quality coats”
The product was great according to the reviewer.
“The product is great!!”
Item not arrived; tracking not working despite Royal Mail tracking.
“The tracking is not working”
Only one of two ordered trousers was received.
“I Only receiver one of the two trousers I ordered”
Part of the order was missing.
“I'm missing part of my order”
Fast delivery and good item quality.
“Fast delivery, good quality of the item”
First-time shopper disappointed by £3.95 return charge, won't reorder.
“there was a £3.95 charge to return the item”
Very fast shipping and reviewer very happy with products.
“Very fast shipping.”
Arrived quickly with lovely colour, fit and shoulder details.
“lovely colour, fit and details on shoulders”
Item ripped after ironing and was unusable due to poor quality.
“It totally got ripped from different places after ironing.”
Leather jacket deteriorated and company denied it was a defect.
“IT IS A QUALITY DEFECT.”
Great jacket received and delivery occurred as promised.
“A great jacket and delivered as said”
Fast delivery and garments of good quality.
“Fast delivery & good quality garments!”
Quick delivery and a very warm, great quality winter coat.
“Quick delivery and super warm winter coat, great quality”
Easy online ordering, fast delivery and good quality vests.
“vests are good quality”
Paid postage despite being one euro short of free delivery; disappointed.
“I had to pay postage for an item that was€ 59.99”
Lovely coat, great value, arrived quickly and well packaged.
“Great value for money.”
Quick service and good quality, comfortable cords in autumn colour.
“Quick and good quality cords”
Item was delivered promptly as ordered.
“Prompt delivery of item ordered”
I received quick service from them.
“Quick service”
Great customer service and fast delivery.
“Great customer service fast delivery”
Jeans fit perfectly for feminine shapes and delivered quickly.
“they fit perfectly”
Excellent service, speedy delivery and an exceptional site.
“Excellent service, speedy delivery”
Website was easy to navigate and product quality was excellent.
“Easy to navigate the website.”
The tops arrived on time; reviewer thanked seller.
“Tops arrived on time.”
Product and delivery were fine.
“All fine: product and delivery”
The item was nice quality.
“Nice quality”
Royal Mail delivery was poor but Vero Moda issued a quick refund.
“refund was provided quickly from Vero Moda.”
Item matched description and order processing and shipping were very fast.
“Modèle conforme à la description du site.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
VERO MODA is a women’s ready-to-wear fashion brand with seasonal collections that include dresses, jeans, outerwear, and knitwear. It sells through an e-commerce store and retail outlets in multiple countries. Product pages usually show sizing, fabric content, and care instructions to help shoppers pick items and look after them. The online store offers standard checkout, tracked shipping, and a returns process with posted exchange and refund policies.