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We Collect & Analyse Reviews

VERO MODA
Experiences & Reviews

VERO MODA is a women's fashion brand operating in retail and online channels across multiple markets. The label focuses on contemporary, ready-to-wear clothing items such as tops, coats, jackets and jeans and is part of the BESTSELLER retail group. Consumers researching VERO MODA often look for information on sizing consistency, garment quality and delivery or returns performance.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 90%
Latest Review 13d
Overall Rating
4.4

Our Analysis

🎯

Service quality

Many reviewers report fast delivery, careful packaging and prompt handling; several highlight quick refunds or helpful customer service responses.

Share
24%
Strong
💰

Value for money

Multiple reviewers mention good value and low prices, while a small number raised issues about unexpected shipping charges.

Share
5%
Mixed

User experience

Several shoppers describe the website and ordering as easy to use and helpful for sizing; one reviewer found the chat function disappointing.

Share
11%
Strong
🔧

Product quality

Most comments praise garment quality (coats, jeans, tops), but a few reviews report serious defects like tearing or delamination of leather.

Share
23%
Strong
📞

Communication

Some reviewers note quick, effective replies and refunds; others report dismissive responses or reliance on automated chat.

Share
6%
Mixed

Overall experience

The majority describe positive outcomes for fit, quality and delivery; a minority describe poor product durability and less satisfactory support.

Share
32%
Strong

Our Independent Methodology

How we analyse customer reviews without bias

Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

A
AK
trustpilot.com Sep 30, 2025

I ordered a one-piece

I ordered a one-piece. But couldn't wear it even for once because of such bad quality. It totally got ripp...

p
palak kataria
trustpilot.com Sep 30, 2025

I bought a leather jacket from vero…

I bought a leather jacket from vero moda and the leather came out in pieces from different places. The product is o...

K
Kathryn Hughes
trustpilot.com Sep 30, 2025

A great jacket and delivered as said

A great jacket and...

M
Mrs Rosalind Kirby
trustpilot.com Sep 30, 2025

Fast delivery & good quality garments!

Fast delivery & goo...

J
Jo Edge
trustpilot.com Sep 30, 2025

Quick delivery and super warm winter…

Quick delivery and super war...

M
Miss Charlotte Mc daid
trustpilot.com Sep 30, 2025

Order long vest tops

I order long vests easy to order online fast delivery &...

C
Caitriona
trustpilot.com Sep 30, 2025

I had to pay postage for an item that…

I had to pay postage for an item that was€ 59.99, when free postage is over €60. Cha...

N
Niamh
trustpilot.com Sep 30, 2025

Lovely coat, great value

Lovely coat. Great value for money. Arrived very...

L
Luci
trustpilot.com Sep 30, 2025

Quick and good quality cords perfect t…

Quick and good quality cords perfect...

M
Mary Carmody
trustpilot.com Sep 30, 2025

Prompt delivery of item ordered

Prompt delivery...

E
Emer Murray
trustpilot.com Sep 30, 2025

Quick service

...

C
Caroline O'Hagan
trustpilot.com Sep 30, 2025

Great customer service fast delivery

Great customer ser...

M
Mrs.Veronica Canto
trustpilot.com Sep 30, 2025

Suitable for feminine shapes, fast delivery

I bought jeans, I already knew my size with Veromoda so they fit perfectly, I love how the cuts are suitable for feminine shapes, I don't get the usua...

A
AMANDA DOYLE
trustpilot.com Sep 30, 2025

Excellent service

Excellent service, speedy delivery and excellent...

M
Michelle Norman
trustpilot.com Sep 30, 2025

LOVE Vera Moda!

Easy to navigate the website. Thrilled with my...

L
Lisa
trustpilot.com Sep 30, 2025

good quality at a price

...

J
Janet
trustpilot.com Sep 30, 2025

All fine

All fine: produ...

M
Mary Joyce Lingon
trustpilot.com Sep 30, 2025

Nice jacket

...

E
Eve
trustpilot.com Sep 30, 2025

I had bad experience with delivery from…

I had bad experience with delivery from Royal Mail...

A
Aline Choury
trustpilot.com Sep 30, 2025

Modèle conforme à la description du…

Modèle conforme à la description du site. Traitement d...

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Conclusion

Reviews indicate VERO MODA frequently delivers quickly and packages items well, with many customers satisfied by fit and garment quality. Several shoppers specifically praise value for money on coats, tops and jeans and note reliable sizing for certain styles. However, a small but notable number of reviews report serious quality failures (ripped garments, delaminating leather) and inconsistent responses from customer contact channels. If you consider buying, check product descriptions, sizing notes and the returns/refund policy, and be aware reviewers occasionally reported shipping-fee threshold issues and automated chat interactions.