Reviews Analysed
21
We Collect & Analyse Reviews
VERO MODA
Experiences & Reviews
VERO MODA is a women's fashion brand operating in retail and online channels across multiple markets. The label focuses on contemporary, ready-to-wear clothing items such as tops, coats, jackets and jeans and is part of the BESTSELLER retail group. Consumers researching VERO MODA often look for information on sizing consistency, garment quality and delivery or returns performance.
Overview & Key Metrics
Positive Sentiment
90%
Latest Review
13d
Overall Rating
4.4
Our Analysis
🎯
Service quality
Many reviewers report fast delivery, careful packaging and prompt handling; several highlight quick refunds or helpful customer service responses.
Share
Strong
24%
💰
Value for money
Multiple reviewers mention good value and low prices, while a small number raised issues about unexpected shipping charges.
Share
Mixed
5%
⚡
User experience
Several shoppers describe the website and ordering as easy to use and helpful for sizing; one reviewer found the chat function disappointing.
Share
Strong
11%
🔧
Product quality
Most comments praise garment quality (coats, jeans, tops), but a few reviews report serious defects like tearing or delamination of leather.
Share
Strong
23%
📞
Communication
Some reviewers note quick, effective replies and refunds; others report dismissive responses or reliance on automated chat.
Share
Mixed
6%
⭐
Overall experience
The majority describe positive outcomes for fit, quality and delivery; a minority describe poor product durability and less satisfactory support.
Share
Strong
32%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – September 2025).
Lovely coat, great value
"Lovely coat. Great value for money. Arrived very..."
Niamh
Trustpilot
Sep 30, 2025
Featured for: Praises product quality and value
I ordered a one-piece
"I ordered a one-piece. But couldn't wear it even for once because of such bad quality. It totally got ripp..."
AK
Trustpilot
Sep 30, 2025
Featured for: Reports item tearing after ironing
I bought a leather jacket from vero…
"I bought a leather jacket from vero moda and the leather came out in pieces from different places. The product is o..."
palak kataria
Trustpilot
Sep 30, 2025
Featured for: Reports defect; customer-service dismissal
I had to pay postage for an item that…
"I had to pay postage for an item that was€ 59.99, when free postage is over €60. Cha..."
Caitriona
Trustpilot
Sep 30, 2025
Featured for: Shipping fee and chat complaint
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
A
AK
trustpilot.com
Sep 30, 2025
I ordered a one-piece
I ordered a one-piece. But couldn't wear it even for once because of such bad quality. It totally got ripp...
p
palak kataria
trustpilot.com
Sep 30, 2025
I bought a leather jacket from vero…
I bought a leather jacket from vero moda and the leather came out in pieces from different places. The product is o...
K
Kathryn Hughes
trustpilot.com
Sep 30, 2025
A great jacket and delivered as said
A great jacket and...
M
Mrs Rosalind Kirby
trustpilot.com
Sep 30, 2025
Fast delivery & good quality garments!
Fast delivery & goo...
J
Jo Edge
trustpilot.com
Sep 30, 2025
Quick delivery and super warm winter…
Quick delivery and super war...
M
Miss Charlotte Mc daid
trustpilot.com
Sep 30, 2025
Order long vest tops
I order long vests easy to order online fast delivery &...
C
Caitriona
trustpilot.com
Sep 30, 2025
I had to pay postage for an item that…
I had to pay postage for an item that was€ 59.99, when free postage is over €60. Cha...
N
Niamh
trustpilot.com
Sep 30, 2025
Lovely coat, great value
Lovely coat. Great value for money. Arrived very...
L
Luci
trustpilot.com
Sep 30, 2025
Quick and good quality cords perfect t…
Quick and good quality cords perfect...
M
Mary Carmody
trustpilot.com
Sep 30, 2025
Prompt delivery of item ordered
Prompt delivery...
E
Emer Murray
trustpilot.com
Sep 30, 2025
Quick service
...
C
Caroline O'Hagan
trustpilot.com
Sep 30, 2025
Great customer service fast delivery
Great customer ser...
M
Mrs.Veronica Canto
trustpilot.com
Sep 30, 2025
Suitable for feminine shapes, fast delivery
I bought jeans, I already knew my size with Veromoda so they fit perfectly, I love how the cuts are suitable for feminine shapes, I don't get the usua...
A
AMANDA DOYLE
trustpilot.com
Sep 30, 2025
Excellent service
Excellent service, speedy delivery and excellent...
M
Michelle Norman
trustpilot.com
Sep 30, 2025
LOVE Vera Moda!
Easy to navigate the website. Thrilled with my...
L
Lisa
trustpilot.com
Sep 30, 2025
good quality at a price
...
J
Janet
trustpilot.com
Sep 30, 2025
All fine
All fine: produ...
M
Mary Joyce Lingon
trustpilot.com
Sep 30, 2025
Nice jacket
...
E
Eve
trustpilot.com
Sep 30, 2025
I had bad experience with delivery from…
I had bad experience with delivery from Royal Mail...
A
Aline Choury
trustpilot.com
Sep 30, 2025
Modèle conforme à la description du…
Modèle conforme à la description du site. Traitement d...
Conclusion
Reviews indicate VERO MODA frequently delivers quickly and packages items well, with many customers satisfied by fit and garment quality. Several shoppers specifically praise value for money on coats, tops and jeans and note reliable sizing for certain styles. However, a small but notable number of reviews report serious quality failures (ripped garments, delaminating leather) and inconsistent responses from customer contact channels. If you consider buying, check product descriptions, sizing notes and the returns/refund policy, and be aware reviewers occasionally reported shipping-fee threshold issues and automated chat interactions.