Reviews indicate VERO MODA frequently delivers quickly and packages items well, with many customers satisfied by fit and garment quality. Several shoppers specifically praise value for money on coats, tops and jeans and note reliable sizing for certain styles. However, a small but notable number of reviews report serious quality failures (ripped garments, delaminating leather) and inconsistent responses from customer contact channels. If you consider buying, check product descriptions, sizing notes and the returns/refund policy, and be aware reviewers occasionally reported shipping-fee threshold issues and automated chat interactions.
Examples from available reviews (Dec 2021 – Feb 2026).
Lovely coat, great value, arrived quickly and well packaged.
“Great value for money.”
Item ripped after ironing and was unusable due to poor quality.
“It totally got ripped from different places after ironing.”
Leather jacket deteriorated and company denied it was a defect.
“IT IS A QUALITY DEFECT.”
Paid postage despite being one euro short of free delivery; disappointed.
“I had to pay postage for an item that was€ 59.99”
Many reviewers report fast delivery, careful packaging and prompt handling; several highlight quick refunds or helpful customer service responses.
Multiple reviewers mention good value and low prices, while a small number raised issues about unexpected shipping charges.
Several shoppers describe the website and ordering as easy to use and helpful for sizing; one reviewer found the chat function disappointing.
Most comments praise garment quality (coats, jeans, tops), but a few reviews report serious defects like tearing or delamination of leather.
Some reviewers note quick, effective replies and refunds; others report dismissive responses or reliance on automated chat.
The majority describe positive outcomes for fit, quality and delivery; a minority describe poor product durability and less satisfactory support.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Good quality, fair price and customer-friendly returns.
“Great quality at a fair price.”
Returned item not received and refund not yet processed; customer seeks clarification.
“the parcel has still not been received by you”
Online items cannot be returned in-store, causing poor customer service.
“items ordered online can't be returned to a shop.”
Items didn't fit, but returns were quick and easy.
“it was quick and easy to return them.”
Fast delivery and very satisfied with the product.
“Fast delivery, very satisfied with the product.”
Reviewer loves the product quality.
“Love the quality”
Good quality garment, fits perfectly and was delivered on time.
“Fits perfectly to size.”
Payment taken but item never arrived; tracking invalid and support unresponsive.
“the tracking no does not exist.”
Reviewer expressed strong positive sentiment using emojis.
“😍😍😍😍😍😍😍😍😍😍😍”
Ordered three pairs of jeans and they are fantastic.
“they are fantastic”
The service was very fast.
“Very fast service”
Good quality coats; reviewer loved the service and fast delivery.
“Good quality coats”
The product was great according to the reviewer.
“The product is great!!”
Item not arrived; tracking not working despite Royal Mail tracking.
“The tracking is not working”
Only one of two ordered trousers was received.
“I Only receiver one of the two trousers I ordered”
Part of the order was missing.
“I'm missing part of my order”
Fast delivery and good item quality.
“Fast delivery, good quality of the item”
First-time shopper disappointed by £3.95 return charge, won't reorder.
“there was a £3.95 charge to return the item”
Very fast shipping and reviewer very happy with products.
“Very fast shipping.”
Arrived quickly with lovely colour, fit and shoulder details.
“lovely colour, fit and details on shoulders”
Item ripped after ironing and was unusable due to poor quality.
“It totally got ripped from different places after ironing.”
Leather jacket deteriorated and company denied it was a defect.
“IT IS A QUALITY DEFECT.”
Great jacket received and delivery occurred as promised.
“A great jacket and delivered as said”
Fast delivery and garments of good quality.
“Fast delivery & good quality garments!”
Quick delivery and a very warm, great quality winter coat.
“Quick delivery and super warm winter coat, great quality”
Easy online ordering, fast delivery and good quality vests.
“vests are good quality”
Paid postage despite being one euro short of free delivery; disappointed.
“I had to pay postage for an item that was€ 59.99”
Lovely coat, great value, arrived quickly and well packaged.
“Great value for money.”
Quick service and good quality, comfortable cords in autumn colour.
“Quick and good quality cords”
Item was delivered promptly as ordered.
“Prompt delivery of item ordered”
I received quick service from them.
“Quick service”
Great customer service and fast delivery.
“Great customer service fast delivery”
Jeans fit perfectly for feminine shapes and delivered quickly.
“they fit perfectly”
Excellent service, speedy delivery and an exceptional site.
“Excellent service, speedy delivery”
Website was easy to navigate and product quality was excellent.
“Easy to navigate the website.”
The tops arrived on time; reviewer thanked seller.
“Tops arrived on time.”
Product and delivery were fine.
“All fine: product and delivery”
The item was nice quality.
“Nice quality”
Royal Mail delivery was poor but Vero Moda issued a quick refund.
“refund was provided quickly from Vero Moda.”
Item matched description and order processing and shipping were very fast.
“Modèle conforme à la description du site.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
VERO MODA is a women's fashion brand operating in retail and online channels across multiple markets. The label focuses on contemporary, ready-to-wear clothing items such as tops, coats, jackets and jeans and is part of the BESTSELLER retail group. Consumers researching VERO MODA often look for information on sizing consistency, garment quality and delivery or returns performance.