Customer feedback for Two Wests & Elliott is mixed. Many buyers report prompt dispatch, helpful telephone support and satisfactory products such as shelving and heaters. Conversely, a substantial set of reviews describe delayed or missing deliveries, stock and compatibility problems, unresponsive communications and occasional incorrect or broken items. Prospective customers should verify stock and delivery estimates before ordering, retain order confirmations and prefer traceable payment methods. If timely delivery and responsive support are critical, consider contacting the seller to confirm availability before purchase.
Examples from available reviews (Nov 2021 – Feb 2026).
Long delays, missing components and poor customer service for expensive bench.
“they take payment for goods they do not have in stock”
Excellent communication and fast dispatch; high-quality bespoke shelves.
“communication has been amazing and they have usually dispatched my order on the same day!”
Complaint emails and calls went unanswered, with no customer service.
“The customer service from this company is abysmal.”
Ordered guttering; confirmation showed HK$ and items were not received.
“Items not received, phone number in website doesn’t connect.”
Service reports are mixed: many customers praise fast dispatch and helpful staff, while a substantial minority describe long delays and unfulfilled orders.
A small number of reviewers complain about perceived poor value, saying items seemed cheap for the price and refunds were disputed.
User experience varies: several customers note quick delivery and easy installation, others report payment problems, wrong items and difficult returns.
Product quality receives both praise and criticism: shelving, heaters and deterrents are often described as good, while some orders arrived broken or incomplete.
Communication shows a clear split: a number of customers commend knowledgeable, responsive staff, but many report unanswered emails, unreachable phone numbers and poor updates.
Overall impressions are mixed: multiple positive accounts of good service and products sit alongside many reports of non-delivery, stock issues and poor customer support.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Reviews (19) · Reviews (1) · Quotes shortened · As of: February 2026
Website easy to use with competitive prices and fast delivery.
“Excellent website, easy to order, very competitive prices.”
Rooflight opener was swiftly delivered and fitted but had rusted fixings.
“current one had severe rust around fixings.”
Order handled promptly and dispatched very quickly.
“My order was dealt with promptly and dispatched very speedily”
Good quality product delivered in time for cold weather.
“Good quality and a timely delivery.”
Fleece was much easier to fit than bubble wrap inside greenhouse.
“It was so much easier to fit than bubble wrap”
Comprehensive soil testing kit delivered quickly for community garden use.
“It is a comprehensive kit and will allow us to see where we need to improve the soil”
Sturdy products arrived within 48 hours with good communication.
“they arrived within 48 hours of my placing the order.”
Product arrived but supplier provided no tracking; courier proved unreliable.
“I did not receive any shipping or tracking details from the supplier”
Competitive prices and a wide range including hard-to-find items.
“competitive prices, very good range of products”
Company was good but the courier repeatedly failed delivery attempts.
“But the couriers (DX) were appalling!”
Reviewer experienced the quickest ever online delivery.
“Quickest ever online delivery”
Good quality materials with next-day delivery; catalogue font too small.
“These materials are good quality and long lastings.”
Order was fulfilled by another supplier and items differed from pictures.
“This company has gone out of business and the order came from Gardening Naturally.”
Reviewer is delighted with the potting tray purchased for a shed.
“I’m delighted with the potting tray that I bought for my new potting shed.”
Companies House reportedly lists Two Wests as in liquidation.
“Companies House reports Two Wests are in liquidation”
Ordered guttering; confirmation showed HK$ and items were not received.
“Items not received, phone number in website doesn’t connect.”
No replies and online payment failed; reviewer could not place an order.
“No replies to Contact Us message, or their advertised telephone number.”
Received broken low-quality product and refund requests were ignored.
“basically just stole my money £42 for some cheap plastic crap that dont work”
Cat deterrent prevented dead birds and cat mess; reviewer delighted.
“no more dead birds or cat mess in my garden”
Complaint emails and calls went unanswered, with no customer service.
“The customer service from this company is abysmal.”
Item returned and refund issued after prompt response, though return paid.
“They gave a speedy reply & I returned it (at my expense though)”
Order cancelled after supplier delivery excuses and no courier emails.
“I've just cancelled my order after getting two excuses as to why my order has not been delivered by their supplier.”
Helpful knowledgeable staff assisted and heater delivered within three days.
“the person i spoke to was very knowledgeable and helpfull.”
Excellent communication and fast dispatch; high-quality bespoke shelves.
“communication has been amazing and they have usually dispatched my order on the same day!”
Shelving arrived very quickly to northern Scotland; reviewer very happy.
“arrived very quickly, within a few days, all the way to the North of Scotland.”
Shelving delivered quickly despite Christmas; reviewer has used company many times.
“am delighted to have it delivered quickly despite the Christmas rush.”
Long delays, missing components and poor customer service for expensive bench.
“they take payment for goods they do not have in stock”
Company took payment but did not disclose lack of stock, untrustworthy.
“They are quick to take your money but don't tell you they have no stock.”
Delivery took much longer than estimated and customer service ignored emails.
“Terrible terrible service-order delivered more than twice the length of delivery time estimated.”
No updates or communication; order delayed and then cancelled.
“Nearly six weeks (mid April) since they took my money, with a promise of 3-4 weeks despatch.”
Payment taken for supposedly in-stock item, then long delays and eventual refund.
“Like others, the company took my payment for an item supposedly in stock, and then nothing.”
Wrong item sent and returns were difficult and slow to resolve.
“they sent the complete wrong item but I had the instructions for the correct item”
Helpful phone service, honest lead time, greenhouse arrived sooner than expected.
“Was told a 4 week wait (at least they were honest) but by palram greenhouse arrived much sooner.”
Excellent customer service, staff chased supplier and kept reviewer informed.
“Perfect customer service, did all the running around for me.”
Very happy with mail-order heavy duty fleece bags from the company.
“Very happy with my mail order purchase of two heavy duty fleece bags from Two Wests & Elliot.”
Fruit cage parts are durable, versatile and orders are promptly filled.
“Endlessly versatile, durable, and easy to use.”
Nematodes arrived quickly with clear instructions and straightforward application.
“The nematodes arrived very quickly, the pack fitted through the door and had very clear instructions.”
Item arrived quickly without issues and matched expectations.
“Item arrived quickly without any issues and were as expected”
Reviewer states the product is very good and they are happy.
“Very good Happy with product”
Last year I had to water my plants every day and night, and after about a week of this, I started to notice that some of the plants were looking pale and droopy. I finally decided that I needed to get a watering system which I did last month. The customer support team came in handy, they were very responsive . All my concerns were addressed. They also processed my order and delivery was really quick. When the watering system arrived, I had no problem installing it. The instructions were very clear and the installation was a snap.This switch is very easy to use. I only have one little plant that I am keeping alive inside for some color during the winter months. It is on a timer, but it still needs watering every other day. So I just plugged the GARDENA Water Distributor into the outlet under my sink where my hose was already connected. .My garden is now watering itself. I have all my plants on timers, so it is nice to not have to worry about forgetting to water them. I really like the product, it is simple to use, efficient, and it has already saved me a lot of time
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Two Wests & Elliott is a UK-based online retailer specialising in greenhouse and garden equipment, including shelving, heaters, watering systems and related accessories. Consumers researching this supplier typically check stock availability, delivery times, payment methods and customer-service responsiveness before ordering. The company operates via a website and telephone contact and uses couriers for delivery.