Reviews split between consistently fast fulfilment and recurring problems with after-sales support. Many customers mention durable products and competitive prices. A small number of reviews allege payment issues, ignored refund requests, and one claim that the company has gone into liquidation.
Examples from available reviews (Nov 2021 – Feb 2026).
Excellent communication and fast dispatch; high-quality bespoke shelves.
“communication has been amazing and they have usually dispatched my order on the same day!”
Competitive prices and a wide range including hard-to-find items.
“competitive prices, very good range of products”
Long delays, missing components and poor customer service for expensive bench.
“they take payment for goods they do not have in stock”
No replies and online payment failed; reviewer could not place an order.
“No replies to Contact Us message, or their advertised telephone number.”
Several reviewers say in-stock items are processed quickly and dispatched fast. Lower-rated reviews more often mention long delays, missing parts, or orders accepted for items that were not in stock. Some customers single out individual staff for being helpful and knowledgeable.
Reviewers often point to competitive prices and a wide product range. Positive comments link cost to perceived durability for items such as fleece and shelving. A few negative reviews mention low-quality parts and refund disputes that were not resolved.
Many shoppers describe ordering online as easy, and say products are straightforward to install. Some reviews report online payment failures, being unable to reach the company, or not being able to place an order. Ease of use is mentioned most often for simple garden fittings and consumables.
Many comments praise sturdy materials and products that arrive as expected. A few isolated reviews mention defects, rusted fixings, or broken parts on delivery. Multiple positive reviews refer to durable fruit-cage components and garden products that work well.
Some reviews highlight clear updates, same-day dispatch messages, and helpful follow-up from staff. Others describe messages going unanswered, missing tracking information, and phone numbers that could not be reached. Low-rated accounts repeatedly mention courier problems and inconsistent communication from the supplier.
Overall feedback shows a clear split: many high-rated purchases cite quick delivery and satisfaction with the product, while a smaller cluster of low-rated reviews focuses on orders not being fulfilled and weak aftercare. Some customers report receiving refunds after returns, while others say refunds remained unresolved. One review alleges liquidation, which appears only once.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Reviews (19) · Reviews (1) · Quotes shortened · As of: February 2026
Website easy to use with competitive prices and fast delivery.
“Excellent website, easy to order, very competitive prices.”
Rooflight opener was swiftly delivered and fitted but had rusted fixings.
“current one had severe rust around fixings.”
Order handled promptly and dispatched very quickly.
“My order was dealt with promptly and dispatched very speedily”
Good quality product delivered in time for cold weather.
“Good quality and a timely delivery.”
Fleece was much easier to fit than bubble wrap inside greenhouse.
“It was so much easier to fit than bubble wrap”
Comprehensive soil testing kit delivered quickly for community garden use.
“It is a comprehensive kit and will allow us to see where we need to improve the soil”
Sturdy products arrived within 48 hours with good communication.
“they arrived within 48 hours of my placing the order.”
Product arrived but supplier provided no tracking; courier proved unreliable.
“I did not receive any shipping or tracking details from the supplier”
Competitive prices and a wide range including hard-to-find items.
“competitive prices, very good range of products”
Company was good but the courier repeatedly failed delivery attempts.
“But the couriers (DX) were appalling!”
Reviewer experienced the quickest ever online delivery.
“Quickest ever online delivery”
Good quality materials with next-day delivery; catalogue font too small.
“These materials are good quality and long lastings.”
Order was fulfilled by another supplier and items differed from pictures.
“This company has gone out of business and the order came from Gardening Naturally.”
Reviewer is delighted with the potting tray purchased for a shed.
“I’m delighted with the potting tray that I bought for my new potting shed.”
Companies House reportedly lists Two Wests as in liquidation.
“Companies House reports Two Wests are in liquidation”
Ordered guttering; confirmation showed HK$ and items were not received.
“Items not received, phone number in website doesn’t connect.”
No replies and online payment failed; reviewer could not place an order.
“No replies to Contact Us message, or their advertised telephone number.”
Received broken low-quality product and refund requests were ignored.
“basically just stole my money £42 for some cheap plastic crap that dont work”
Cat deterrent prevented dead birds and cat mess; reviewer delighted.
“no more dead birds or cat mess in my garden”
Complaint emails and calls went unanswered, with no customer service.
“The customer service from this company is abysmal.”
Item returned and refund issued after prompt response, though return paid.
“They gave a speedy reply & I returned it (at my expense though)”
Order cancelled after supplier delivery excuses and no courier emails.
“I've just cancelled my order after getting two excuses as to why my order has not been delivered by their supplier.”
Helpful knowledgeable staff assisted and heater delivered within three days.
“the person i spoke to was very knowledgeable and helpfull.”
Excellent communication and fast dispatch; high-quality bespoke shelves.
“communication has been amazing and they have usually dispatched my order on the same day!”
Shelving arrived very quickly to northern Scotland; reviewer very happy.
“arrived very quickly, within a few days, all the way to the North of Scotland.”
Shelving delivered quickly despite Christmas; reviewer has used company many times.
“am delighted to have it delivered quickly despite the Christmas rush.”
Long delays, missing components and poor customer service for expensive bench.
“they take payment for goods they do not have in stock”
Company took payment but did not disclose lack of stock, untrustworthy.
“They are quick to take your money but don't tell you they have no stock.”
Delivery took much longer than estimated and customer service ignored emails.
“Terrible terrible service-order delivered more than twice the length of delivery time estimated.”
No updates or communication; order delayed and then cancelled.
“Nearly six weeks (mid April) since they took my money, with a promise of 3-4 weeks despatch.”
Payment taken for supposedly in-stock item, then long delays and eventual refund.
“Like others, the company took my payment for an item supposedly in stock, and then nothing.”
Wrong item sent and returns were difficult and slow to resolve.
“they sent the complete wrong item but I had the instructions for the correct item”
Helpful phone service, honest lead time, greenhouse arrived sooner than expected.
“Was told a 4 week wait (at least they were honest) but by palram greenhouse arrived much sooner.”
Excellent customer service, staff chased supplier and kept reviewer informed.
“Perfect customer service, did all the running around for me.”
Very happy with mail-order heavy duty fleece bags from the company.
“Very happy with my mail order purchase of two heavy duty fleece bags from Two Wests & Elliot.”
Fruit cage parts are durable, versatile and orders are promptly filled.
“Endlessly versatile, durable, and easy to use.”
Nematodes arrived quickly with clear instructions and straightforward application.
“The nematodes arrived very quickly, the pack fitted through the door and had very clear instructions.”
Item arrived quickly without issues and matched expectations.
“Item arrived quickly without any issues and were as expected”
Reviewer states the product is very good and they are happy.
“Very good Happy with product”
Last year I had to water my plants every day and night, and after about a week of this, I started to notice that some of the plants were looking pale and droopy. I finally decided that I needed to get a watering system which I did last month. The customer support team came in handy, they were very responsive . All my concerns were addressed. They also processed my order and delivery was really quick. When the watering system arrived, I had no problem installing it. The instructions were very clear and the installation was a snap.This switch is very easy to use. I only have one little plant that I am keeping alive inside for some color during the winter months. It is on a timer, but it still needs watering every other day. So I just plugged the GARDENA Water Distributor into the outlet under my sink where my hose was already connected. .My garden is now watering itself. I have all my plants on timers, so it is nice to not have to worry about forgetting to water them. I really like the product, it is simple to use, efficient, and it has already saved me a lot of time
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Two Wests & Elliott is a UK supplier for both trade and retail customers in garden and outdoor hardware. It sells a catalogue of horticultural and landscaping products through online ordering for nationwide delivery. The business runs trade channels alongside retail sales and handles fulfilment and product support. Product pages include technical descriptions and customer service contact details to help with specification and installation choices.