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We Collect & Analyse Reviews

Two Wests & Elliott
Experiences & Reviews

Two Wests & Elliott is a UK-based online retailer specialising in greenhouse and garden equipment, including shelving, heaters, watering systems and related accessories. Consumers researching this supplier typically check stock availability, delivery times, payment methods and customer-service responsiveness before ordering. The company operates via a website and telephone contact and uses couriers for delivery.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 43%
Latest Review 13d
Overall Rating
2.7

Our Analysis

🎯

Service quality

Service reports are mixed: many customers praise fast dispatch and helpful staff, while a substantial minority describe long delays and unfulfilled orders.

Share
23%
Mixed
💰

Value for money

A small number of reviewers complain about perceived poor value, saying items seemed cheap for the price and refunds were disputed.

Share
2%
Weak
⚡

User experience

User experience varies: several customers note quick delivery and easy installation, others report payment problems, wrong items and difficult returns.

Share
19%
Mixed
🔧

Product quality

Product quality receives both praise and criticism: shelving, heaters and deterrents are often described as good, while some orders arrived broken or incomplete.

Share
11%
Mixed
📞

Communication

Communication shows a clear split: a number of customers commend knowledgeable, responsive staff, but many report unanswered emails, unreachable phone numbers and poor updates.

Share
20%
Weak
⭐

Overall experience

Overall impressions are mixed: multiple positive accounts of good service and products sit alongside many reports of non-delivery, stock issues and poor customer support.

Share
25%
Mixed

View all 21 public customer reviews – filtered by relevance →

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Data Collection

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AI Analysis

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All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

T
TBlx, Glasgow
trustpilot.com Sep 30, 2025

Companies House reports Two Wests are…

Companies House reports Tw...

I
Ian Meeson
trustpilot.com Sep 30, 2025

Placed an order on 23rd Sep 2024 for…

Placed an order on 23rd Sep 2024 for some greenhouse guttering. Price was in GBP. When I received email confirmation price was in HK $. Items...

M
Mr. Richard Birchall
trustpilot.com Sep 30, 2025

Is this firm still trading

Is this firm still trading? No replies to Contact Us message, or their advertised telephone number. An attempt to place an order online failed at the...

v
viper 1
trustpilot.com Sep 30, 2025

AVOID This company

AVOID This company sold me some really cheap crap for expensive price and it doesnt work actually broken rubbish, ignored my email about a refund and...

L
Lloyd
trustpilot.com Sep 30, 2025

Catfree cat deterrent

Purchased a Catfree cat deterrent recently and I am delighted to...

M
Mr Jackson
trustpilot.com Sep 30, 2025

The customer service from this company…

The customer service from this company is abysmal. I wrote a strong but polite COMPLAINT email to Twowests regarding the quality and compliance issues...

C
Carol Cooper
trustpilot.com Sep 30, 2025

I cannot fault their service

I cannot fault their service. I returned an item which had a small break and also did not work properly. They gave a speedy reply & I returned it (at...

D
Denise Leonard
trustpilot.com Sep 30, 2025

Excuses

I've just cancelled my order after getting two excuses as to why my order has not been delivered by their supplier. EXCUSE 1 - item lost by the courie...

V
Veronica Gibbard
trustpilot.com Sep 30, 2025

I Greenhouse Heaters from Two West and Elliottphoned on Wednesday asking for help…

I phoned on Wednesday asking for help for my greenhouse for a heaters,the person i spoke to was very knowledgeable and help...

B
Betty
trustpilot.com Sep 30, 2025

Really happy! 😊

I have placed two orders from Two Wests for bespoke made aluminium greenhouse shelves. Both times the communication has been amazing and they have usu...

B
Bill
trustpilot.com Sep 30, 2025

Shelving

Ordered Shelving for my Greenhouse and it arrived very quickly, within a f...

J
J Boyde
trustpilot.com Sep 30, 2025

Delighted With Fast Delivery

I’ve ordered a shelving unit for my Garage and am delighted to have it delivered quickly despite the C...

J
JWL
trustpilot.com Sep 30, 2025

Absolute Disgrace!

This company offers for sale goods that they say are usually dispatched in a few days, take payment for goods they do not have in stock and then fail...

S
Saturn
trustpilot.com Sep 30, 2025

Untrustworthy trader worth avoiding

They are quick to take your money but don't tell you they...

T
Todd Agnew
trustpilot.com Sep 30, 2025

Terrible terrible service-order…

Terrible terrible service-order delivered more than twice the length of delivery time...

I
Ian Lucas
trustpilot.com Sep 30, 2025

No communication

Nearly six weeks (mid April) since they took my money, with a promise of 3-4 weeks despatch. No communication, no order u...

S
Stellbell
trustpilot.com Sep 30, 2025

No goods, no courtesy, just excuses.

Like others, the company took my payment for an item supposedly in stock, and then nothing. I emailed politely more than once, and received only excus...

J
Jamie
trustpilot.com Sep 30, 2025

Don’t check orders before despatch.

Put an order on 28/01/2021 with a header highlight a delay. Not a problem I need the equipment for the growing season so was willing to wait. Arrived...

A
Alexis Bright
trustpilot.com Sep 30, 2025

Had never heard of these but wanted a…

Had never heard of these but wanted a greenhouse that many company’s were saying was out of stock. I telephoned them and was advised someone would rin...

T
Ted Sentance
trustpilot.com Sep 30, 2025

These guys were brilliant

These guys were brilliant. Perfect customer service, did all the running around for me. Chasing...

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Conclusion

Customer feedback for Two Wests & Elliott is mixed. Many buyers report prompt dispatch, helpful telephone support and satisfactory products such as shelving and heaters. Conversely, a substantial set of reviews describe delayed or missing deliveries, stock and compatibility problems, unresponsive communications and occasional incorrect or broken items. Prospective customers should verify stock and delivery estimates before ordering, retain order confirmations and prefer traceable payment methods. If timely delivery and responsive support are critical, consider contacting the seller to confirm availability before purchase.