Reviews Analysed
21
We Collect & Analyse Reviews
Rolawn
Experiences & Reviews
Rolawn is a UK-based supplier of turf and landscaping materials, including turf, topsoils, mulches and related products. It serves both trade and retail customers and commonly uses palletised deliveries and third-party couriers for orders placed online or by phone. Consumers researching Rolawn often check delivery options, product specifications and returns policies before purchase.
Overview & Key Metrics
Positive Sentiment
14%
Latest Review
19d
Overall Rating
1.6
Our Analysis
🎯
Service quality
Many reviews report repeated missed or late deliveries, damaged pallets and problems with third‑party couriers affecting jobs.
Share
Weak
19%
💰
Value for money
Several reviewers describe product failure or extra costs and say refunds or compensation were hard to obtain.
Share
Weak
11%
⚡
User experience
Customers report booking and scheduling problems, unclear delivery windows and missed slots that disrupted installations.
Share
Weak
8%
🔧
Product quality
Numerous reports of turf and topsoil issues: infestations (poa, leatherjackets), patchiness, damaged rolls and poor soil content.
Share
Weak
18%
📞
Communication
Frequent complaints about unhelpful call centres, refusal to provide courier/tracking details and missed callbacks.
Share
Weak
16%
⭐
Overall experience
Most reviews describe negative outcomes—missed deliveries, product failures and added costs—while a few note satisfactory deliveries.
Share
Weak
28%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
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Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
Terrible delivery service
"Customer service is non-existent. They clearly use a telephone answering service provided by a third party and the attitude / approach of that provide..."
Customer
Trustpilot
Sep 30, 2025
Featured for: Delivery and customer-service failure
Appalling quality
"Appalling quality. Infested with POA and leatherjackets from delivery. Most of the grass is weed grass. Turf under the green shoots was mostly brown,..."
Richard H
Trustpilot
Sep 30, 2025
Featured for: Shows turf infestation and product failure
Fantastic quality
"I read all the negative comments and I was a bit reluctant about buying any turf from Rolawn but I’ve used them many times for my landscaping jobs and..."
Richard Deathridge
Trustpilot
Sep 30, 2025
Featured for: Positive turf quality and on-time delivery
Shocking incompetence and failure
"Shocking incompetence and failure I've honestly never experienced anything this crap in my entire life of buying goods. The company arranged delivery,..."
customer
Trustpilot
Sep 30, 2025
Featured for: Example of delivery failure and costs
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
A
Aurora
trustpilot.com
Sep 30, 2025
Don't waste your money!
Regret purchasing. Wish I had read reviews beforehand. I don't think the people at this company have a conscience or common sense otherwise they would...
K
Kyle g
trustpilot.com
Sep 30, 2025
Poor quality turf and soil
Poor quality turf and soil. Turf was patchy and dying within days, and...
K
King Khan
trustpilot.com
Sep 30, 2025
In defence of Rolawn
In defence of Rolawn, they are situated very far from London and are not aware of the dishonest and unreliable companies they subcontract to namely Lo...
M
Matt
trustpilot.com
Sep 30, 2025
Order Delays and Refusal to Share Courier Info—Beware
Having establish that TopSoil.co.uk is one of their entities, sensible to leave the review here too. I’ve been a fairly satisfied returning customer o...
R
Richard Deathridge
trustpilot.com
Sep 30, 2025
Fantastic quality
I read all the negative comments and I was a bit reluctant about buying any turf from Rolawn but I’ve used them many times for my landscaping jobs and...
C
Customer
trustpilot.com
Sep 30, 2025
Terrible delivery service
Customer service is non-existent. They clearly use a telephone answering service provided by a third party and the attitude / approach of that provide...
M
Mrs Keeley France
trustpilot.com
Sep 30, 2025
Terrible company
Terrible company! Awful grass and horrendous customer service! I am still tryin...
I
Ian Lowe
trustpilot.com
Sep 30, 2025
Terrible service
Terrible service. Things were going so well - purchased ton bags of soil for my new lawn project, got the order confirmation through. Spoke to custome...
G
Gurj Rai
trustpilot.com
Sep 30, 2025
Rubbish turf
Rubbish turf, absolutely infested with poa. Wish I had gone with someone...
P
Paul Karcheski
trustpilot.com
Sep 30, 2025
Avoid at all costs disastrous service and no help on phone
Ordered 8 bags of topsoil 7 on first order then thought heh better get another just in case so ordered another and asked them to send all together and...
r
robert beharrell
trustpilot.com
Sep 30, 2025
Had this delivered from J.T.Dove and as…
Had this delivered from J.T.Dove and as soon i saw it i told the driver to take it back. The stone conte...
A
Arnie Bragg
trustpilot.com
Sep 30, 2025
Beyond frustrating
Read Rolawns literature and it will tell you over & over again how important it is that the turf is laid within 24 hrs and not allowed to heat... etc,...
R
Richard H
trustpilot.com
Sep 30, 2025
Appalling quality
Appalling quality. Infested with POA and leatherjackets from delivery. Most of the grass is weed grass. Turf under the green shoots was mostly brown,...
A
Antony
trustpilot.com
Sep 30, 2025
They're just bad.
They're just bad. I'd avoid the Google Reviews - 3x orders, 1x partial discount, 2x missed delivery dates - zero notifications in advance they weren't...
P
Paul Hendle
trustpilot.com
Sep 30, 2025
Horrendous
Horrendous! Took the night off work with the idea they might deliver early in the day even though it says delivery any time between 8am-6pm. Received...
K
Kelly Lang
trustpilot.com
Sep 30, 2025
Failed to deliver 3 times
Failed to deliver 3 times, never responded to emails useless on the phone...
A
Amy O'reilly
trustpilot.com
Sep 30, 2025
Think very carefully before buying turf…
Think very carefully before buying turf from Rolawn... we prepared the earth for months before so there was minamal weeds then we purchased just over...
J
James
trustpilot.com
Sep 30, 2025
Utter disaster
Utter disaster from booked delivery day onwards. Several calls once the delivery slot was missed, told it was still due, time continued to change, I k...
A
Andrew Bell
trustpilot.com
Sep 30, 2025
Ordered 20sq mtrs of biodiverse-turf on…
Ordered 20sq mtrs of biodiverse-turf on sat 12th april, order arrived on schedule wed 16th april,turf was al...
c
customer
trustpilot.com
Sep 30, 2025
Shocking incompetence and failure
Shocking incompetence and failure I've honestly never experienced anything this crap in my entire life of buying goods. The company arranged delivery,...
Conclusion
The reviewed feedback shows recurring delivery and customer-service problems (missed slots, courier issues, lack of tracking) alongside frequent product complaints such as infestations, patchiness and damaged rolls. A minority of customers report satisfactory turf quality and punctual delivery. If you are considering Rolawn, ask specific questions about courier arrangements, request tracking/consignment details and confirm inspection and refund processes before accepting delivery. For high‑risk or time‑sensitive installs, consider collecting stock in person or choosing a supplier where you can view product condition prior to purchase.