Many reviewers describe late or missed deliveries and say delivery issues were handled poorly. Several customers say the turf arrived damaged, infested, or with too many stones. A minority report healthy, well-established turf and acceptable mulch. Customer contact and tracking details are criticised repeatedly.
Examples from available reviews (Nov 2021 – Feb 2026).
Repeated missed deliveries and poor customer service across multiple orders.
“2x missed delivery dates - zero notifications in advance”
Turf arrived infested and mostly unhealthy, requiring removal and reseeding.
“Infested with POA and leatherjackets from delivery.”
Turf arrived in great condition and established quickly for landscaper.
“condition of the turf was fantastic considering the heatwave”
Ordered biodiverse turf arrived on schedule and was healthy green.
“turf was all green and healthy.”
Reviewers often mention missed or late deliveries and cancelled drops. Many describe call handlers and customer service as unhelpful or unable to fix booking mistakes. A few note delivery mix-ups around bank holidays or say subcontractors refused to deliver.
Several reviewers tie poor product condition to wasted labour and the cost of replacements. A small number say it was good value when the turf arrived healthy and established quickly. The reviews show a clear split between orders that met expectations and those that needed remedial work.
Customers describe chasing refunds and not being given courier or consignment numbers. Several say pallets arrived broken or that turf was left exposed for too long before laying. Positive ordering or delivery experiences appear only rarely in these reviews.
Many reviews describe turf with POA or leatherjackets, along with patchiness and rolls that died. Others report turf arriving green, biodiverse, and in excellent condition. A few topsoil complaints mention too many stones and poor appearance.
Reviewers say courier details were refused and that they got little warning when deliveries ran into problems. Many report no meaningful follow-up after raising issues. Positive examples of responsive communication are minimal in this sample.
The reviews show a stark contrast between very satisfied customers and severe negative experiences. Most negative accounts focus on service failures and product defects. A minority report satisfactory or excellent product condition.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (21) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Repeated late deliveries and poor distribution control caused frustration.
“the second delivery (to make up for failing to deliver to me on the agreed day) was not on time either”
Turf was patchy with holes and mesh showing through.
“The turf I purchased and laid in April was patchy with holes”
Turf was patchy and dying within days after delivery.
“Turf was patchy and dying within days,”
Reviewer warns Rolawn uses dishonest subcontractors and recommends alternatives.
“not aware of the dishonest and unreliable companies they subcontract to”
Delivery delayed and company refused to provide courier or tracking information.
“refused to give me the courier or consignment number”
Turf arrived in great condition and established quickly for landscaper.
“condition of the turf was fantastic considering the heatwave”
Delivery arrived on broken pallets and customer service was unhelpful.
“Customer service is non-existent.”
Buyer experienced poor grass quality and an unresolved complaint.
“Awful grass and horrendous customer service!”
Courier declined delivery and customer was left chasing a refund.
“the delivery was not "delayed" - they declined to deliver AT ALL.”
Turf was infested with poa and struggling to be controlled.
“absolutely infested with poa.”
Delivery mistakes and unhelpful call handlers left orders unresolved.
“Customer services can't sort anything”
Stone content and appearance made the topsoil unsuitable for seeding.
“The stone content and general appearance was shocking.”
Delivery confusion over a bank holiday left turf sitting too long.
“There are yellow patches at most the edges”
Turf arrived infested and mostly unhealthy, requiring removal and reseeding.
“Infested with POA and leatherjackets from delivery.”
Repeated missed deliveries and poor customer service across multiple orders.
“2x missed delivery dates - zero notifications in advance”
Late delivery left many turf rolls dried, damaged, and infested.
“About 20 rolls out of 105 were damaged beyond putting down”
Failed to deliver three times and did not respond to communications.
“Failed to deliver 3 times”
Turf was infested with leatherjackets causing root damage and weakness.
“infested with Leatherjackets which have been eating the roots.”
Missed delivery and late arrival caused a landscaper to make a loss.
“Turf was promised to be delivered pre 10.00am the following Tuesday, turned up at 2.30pm.”
Ordered biodiverse turf arrived on schedule and was healthy green.
“turf was all green and healthy.”
No delivery was scheduled and the reviewer wasted a day's work.
“No delivery was ever scheduled”
I am a resident of Buffalo Grove and I wanted to try out the services from the local provider, Rolawn. The company was easy to find and it had a free convenient parking space next to the store. They sold me mulch and bark that I applied in my garden. No weeds for ages after applying it. However, weeds started growing again very badly this spring, actually they are growing more than ever before. They are invading my garden despite using weed killer on them countless times. I am very furious by this since I am losing thousands of dollars every week because of these land mafia! Your products are ineffective.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Rolawn supplies turf, topsoil, and landscaping materials in the UK. Its range includes turf rolls, topsoil mixes, and mulches used by landscapers and homeowners. The company organises transport for bulk orders and delivers to sites nationwide. Technical specs and product details are shared through supplier channels and product datasheets.