Reviews Analysed
21
We Collect & Analyse Reviews
Sheds
Experiences & Reviews
Sheds is an online retailer of garden buildings, specialising in timber sheds, summerhouses and outdoor storage units. The company website lists product specifications, sizes and assembly information and provides contact channels for pre-sale queries and after-sales support. Consumers usually research models, materials and delivery options before ordering to match size and durability needs.
Overview & Key Metrics
Positive Sentiment
57%
Latest Review
13d
Overall Rating
3.2
Our Analysis
🎯
Service quality
Many reviews praise fast deliveries and prompt problem resolution, while a substantial number report delivery errors, contractor damage or slow handling of refunds and complaints.
Share
Mixed
23%
💰
Value for money
A small sample mentions price positively, but several customers state product faults or poor finish that made them feel the purchase lacked value for money.
Share
Mixed
3%
⚡
User experience
Some users report an easy website, clear ordering and helpful installation PDFs; others experienced missing instructions or parts that disrupted assembly and storage plans.
Share
Mixed
5%
🔧
Product quality
Feedback is split: multiple reviewers describe good-quality timber and fittings, while many report damaged, wrong or poorly cut panels, bowing, water ingress and missing parts.
Share
Mixed
20%
📞
Communication
Numerous reviews commend prompt, helpful responses (several cite a named staff member), but others cite unanswered phones, slow refunds and unresolved complaints.
Share
Mixed
25%
⭐
Overall experience
Customer experiences are polarised: several report excellent service and products, while many others describe installation failures, missing parts and unresolved remedial action.
Share
Mixed
25%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
AAdley 6' x 8' Windowless Double Door Overlap Apex Shed
"
My Adley 6' x 8' Windowless Double Door Overlap Apex Shed was delivered earlier today and it was in perfect condition. I love everything about it, the size, color and quality of the wood. It was easy to assemble and fits well in my space. It is also big enough for my needs. My garden tools are now safe. Thankyou for the quick delivery, great customer services, prices and proper packaging. You also have a great site and is so easy to navigate through and well organized, I did not have problems identifying what i wanted. This saved me time. and allowed me get the best and unique shed. Everyone in the family is talking about it. We are impressed and look forward to getting more products from your store."
Kelvin Rodgers
Collected.reviews
Nov 30, 2021
Featured for: Positive delivery, product, website, value
Sheds.co.uk contracted installers who…
"Sheds.co.uk contracted installers who ruined the shed, and numerous attempts to have the installation fee refunded have been outright refused. I was p..."
V P
Trustpilot
Sep 30, 2025
Featured for: Installation ruined shed; refund refused
Waiting over a month for missing parts
"I received my shed on 6th August. The delivery driver highlighted that the three shelf brackets were missing. Don’t try phoning this company, I have t..."
Irene Munden
Trustpilot
Sep 30, 2025
Featured for: Missing parts; phone unanswered; delays
Great after sales and customer service
"I recently contacted Sheds.co.uk via their website as I had a couple of small issues to raise about our new shed. Although the issues were nothing maj..."
Iain
Trustpilot
Sep 30, 2025
Featured for: After-sales resolved issues; Wendy praised
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
J
Jasbinder Bassi
trustpilot.com
Sep 30, 2025
Excellent service and communication.
Excellent service...
K
Kathryn
trustpilot.com
Sep 30, 2025
received a prompt response
I received a prompt response from James Letterese...
C
Christopher Willox
trustpilot.com
Sep 30, 2025
Cheap materials and poorly finished.
Cheap materials an...
J
Julia Boyer
trustpilot.com
Sep 30, 2025
Issues resolved promptly.
The shed was fine, communication excellent. A couple of issues once it arrived but We...
I
Irene Bradley
trustpilot.com
Sep 30, 2025
Excellent all round
All round great experience from first connection with Wendy, so helpful to sp...
S
Simon Eke
trustpilot.com
Sep 30, 2025
I have yet to receive my order which is…
I have yet to receive my order which is due next week but all the queries I've had before & after purchase have been handled quickly & efficiently. I'...
J
James
trustpilot.com
Sep 30, 2025
Great service from everyone at…
Great service from everyone at Sheds.co.uk including Wendy Shepherd who helped me regarding an accounts query....
V
V P
trustpilot.com
Sep 30, 2025
Sheds.co.uk contracted installers who…
Sheds.co.uk contracted installers who ruined the shed, and numerous attempts to have the installation fee refunded have been outright refused. I was p...
K
Katherine Brum
trustpilot.com
Sep 30, 2025
So far so good
So far so good! Due to be delivered within 24hrs of...
R
Robert Parker
trustpilot.com
Sep 30, 2025
The shed
The shed I purchased arrived on time and was of good quality and simple to construct. The only issue that I have had is that a minor part of the shed...
A
Adam Cannon
trustpilot.com
Sep 30, 2025
Terrible so far
Sorry to say that so far it's been terrible. No problem with the order until the delivery driver turns up and dumps the shed at the bottom of the driv...
S
Simon robertson
trustpilot.com
Sep 30, 2025
Follow up to my query very effectively…
Follow up to my query very effectively deal...
C
Caroline Baddiley
trustpilot.com
Sep 30, 2025
Fantastic customer support
Fantastic customer support. Friendly, polite and professional. Not only that but the garden shed I bought was of high quality timber and came with all...
l
lorraine
trustpilot.com
Sep 30, 2025
Ordered summer house from shed .co.uk I…
Ordered summer house from shed .co.uk I changed my mind about having it installed by the company I use as it was such a pain sending photo of the base...
I
Iain
trustpilot.com
Sep 30, 2025
Great after sales and customer service
I recently contacted Sheds.co.uk via their website as I had a couple of small issues to raise about our new shed. Although the issues were nothing maj...
J
James A
trustpilot.com
Sep 30, 2025
Avoid sheds on "sale"
The delivery driver pointed out the number of holes from fallen notches on the front panel. One of the back panel is the wrong size so doesn't doesn't...
A
Andy Bennett
trustpilot.com
Sep 30, 2025
Suppliers if a 3 sided shed....
Bitterly didsapointed waited for 3 weeks and on the day if delivery the driver told me one panel was missing... so I have a 3 sided shed wirh no door....
I
Irene Munden
trustpilot.com
Sep 30, 2025
Waiting over a month for missing parts
I received my shed on 6th August. The delivery driver highlighted that the three shelf brackets were missing. Don’t try phoning this company, I have t...
M
Mr Joseph Coey
trustpilot.com
Sep 30, 2025
Purchase a shed from this company after…
Purchase a shed from this company after a couple of months the shed started bowing and twisting badly.. I first told that I’d used the wrong treatment...
S
Shane Lalies
trustpilot.com
Sep 30, 2025
my dad paid £1200 for a new shed no…
my dad paid £1200 for a new shed no instructions had to use my phone to download instructions , put shed up sealed all joints with mastic screws ect f...
Conclusion
Reviews show a mix of strong customer-service experiences and serious problems. Several customers praise fast delivery, helpful after-sales support and named staff who arranged replacement parts or guidance. Conversely, a notable number report missing or damaged panels, installation by contractors that caused defects, phone unresponsiveness and delayed or refused refunds. Before buying, verify part-check procedures on delivery, ask about installation guarantees and confirm the company’s refund and complaints process.