Many reviews describe repeated delivery failures, missing items, and long waits for refunds. Numerous customers say rattan and outdoor pieces deteriorated and their warranty claims were refused. Some reviews highlight quick showroom support, polite drivers, and furniture that holds up well. Overall, the feedback swings between strong in-store service and frequent problems after purchase.
Examples from available reviews (Nov 2021 – Feb 2026).
Rattan strips broke and company refused honouring the seven-year guarantee.
“Moda Furnishings Sub-Standard Product Quality With Worthless 7 Year Guarantee.”
Late delivery, missing items and very poor after-sales service.
“spent nights and nights trying to communicate with a faceless organisation.”
Consistently excellent service, high quality furniture and prompt resolution.
“the quality of the furniture is second to none.”
Refund delayed weeks and reviewer is taking legal action.
“I have been waiting two weeks from a £2,862 refund from Moda Furnisings”
Many reviews mention late, incomplete, or failed deliveries. Several customers describe long phone waits and collection or refund promises that did not get resolved. A smaller group credits showroom staff and helpful drivers for completed deliveries and installations.
Multiple reviews say refunds were delayed or never received after cancellations. Many customers report long-term warranty claims being turned down. Some reviewers say the furniture felt like good value and matched what they paid.
Several customers say they received no order confirmation or got no reply to repeated emails after paying. A number of reviewers describe confusing part-deliveries and the wrong items arriving. A few showroom visitors report tailored help and smooth deliveries within two weeks.
Many reviews report rattan splitting, covers breaking down, or products failing within a few years. Some customers say items arrived scuffed, missing fixings, or with rounded bolts. Others praise the build quality and durability of specific lines.
Many reviewers say they got no updates and no replies after repeated attempts to get in touch. Several customers mention collections or refunds that were promised, then delayed without an explanation. A minority highlight clear, helpful communication from showroom staff.
Feedback splits sharply between very satisfied customers and serious complaints. Many accounts describe service and after-sales problems that were never put right. Other reviews describe attentive staff, successful deliveries, and products that met expectations.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Rattan failed and warranty claims were ignored after acquisition.
“Had failed struts which should have been covered by warranty, but they don't give a damn.”
Rattan disintegrated and 7-year warranty appears unenforced post-acquisition.
“the rattan beneath the plate glass elements of the table and Lazy Susan begins to disintegrate.”
Faulty garden set delivered and company provided inadequate, dismissive service.
“Faulty, unsafe furniture delivered.”
Order not delivered and no response initially, later resolved.
“Didn't receive anything ..phoned Moda several times just rang and rang”
Rattan furniture split and warranty refused after company takeover.
“rattan has now all split on the top of one of the chairs.”
Wrong delivery address and lengthy, slow customer service response.
“Almost a month later, and after chasing every couple of days for more info, I gave up”
Delivery communication was excellent and driver was helpful.
“The service was outstanding.”
Late delivery, missing items and very poor after-sales service.
“spent nights and nights trying to communicate with a faceless organisation.”
Delivery delayed repeatedly and multiple contact attempts received no response.
“Multiple emails - no response.”
Advertised in stock item arrived incomplete and refund not forthcoming.
“I only received a plastic bowl for the water feature but no water feature...”
Item arrived scuffed, with rounded bolts and missing fixings.
“the item was all scuffed and the allen key bolts had been rounded.”
Replacements provided earlier but now they refuse to sell individual cushion covers.
“they're flat out refusing to sell me an individual cushion cover.”
Partial deliveries, missed slots and confusing communication left unresolved.
“Everything was delivered except the table.”
Late collection and no proactive communication about the refund.
“I am now waiting on the refund - and have had no proactive communication”
Order arrived late but product quality is very good.
“the quality is very good.”
Company provided excellent customer service and high-quality furniture.
“Moda gave the best customer service I’ve experienced in a very long time.”
Consistently excellent service, high quality furniture and prompt resolution.
“the quality of the furniture is second to none.”
Furniture fell apart after six years and guarantee not honoured.
“Poor quality garden furniture which is literally falling apart after 6 years”
Received damaged item and faced poor communication until dispute.
“which had a section of a chair leg missing.”
Partial delivery, out-of-stock items and no refund provided.
“they finally got in touch and delivered half the order.”
Showroom visit led to personalised help and smooth two-week delivery.
“I was looked after by Nia, and she was amazing!”
Driver damaged property, missing parts, and company has not responded.
“They dropped the furniture from the van.”
Rattan strips broke and company refused honouring the seven-year guarantee.
“Moda Furnishings Sub-Standard Product Quality With Worthless 7 Year Guarantee.”
Received incomplete sofa set with no timeline and stock shortages.
“Tried to send us an incomplete outdoor sofa set”
Delivery was rude and unresponsive; table broke and replacement failed.
“Delivery guys were rude, inconsiderate.”
Outdoor rattan furniture deteriorated and became unusable after one year.
“Their outdoor rattan furniture rots and is useless after about a years use.”
Payment taken but no confirmation and unclear delivery communication.
“My payment for a garden sofa set went through and I received no email confirmation of my order.”
Multiple failed deliveries and drivers refused to build or remove items.
“Driver turned up at 8am and let me know 'not his job' to build them”
Cover disintegrated after six years and guarantee not honoured.
“the 7 year guarantee wasn't being honoured for past customers”
Customer service is a joke and company avoids responsibilities.
“Clearly this business has become a scam.”
Wrong item supplied and refund has not been received.
“Wrong item supplied.”
Wrong-coloured loungers delivered and promised replacements never arrived.
“when the loungers arroved tehy were grey”
Order cancelled but refund promised hasn't been received.
“i still not have received a refund”
Guarantee not honoured and dangerous faulty parasol left unresolved.
“they are not honouring any claims for faulty goods which were purchased prior to July 23.”
Good furniture quality but delivery times lied about and poor customer service.
“It's such a shame that Moda's customer service is SO bad.”
Half the order delivered and post-purchase customer service is shocking.
“ordered our furniture in April - £3500 worth - now nearing July and still have only half the order”
Missing and faulty items with long call queues and no resolution.
“Half my furniture was missing, then faulty”
Refund delayed weeks and reviewer is taking legal action.
“I have been waiting two weeks from a £2,862 refund from Moda Furnisings”
Wrong item delivered and collection repeatedly promised but delayed.
“The item I want is now out of stock until April 2025.”
Rattan split significantly and warranty claims are not being fulfilled.
“The rattan has split significantly and looks terrible”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Moda Furnishings is a UK furniture retailer selling indoor and outdoor ranges. Its catalogue includes sofas, dining sets, beds, and garden seating. Customers can buy through showrooms or online. The website lists specifications, photos, and delivery options. Moda offers delivery and returns to UK addresses.