Skip to content
We Collect & Analyse Reviews

Moda Furnishings
Experiences & Reviews

Moda Furnishings is a UK furniture retailer selling indoor and outdoor furniture, garden sets, lighting and home accessories through an online store and showrooms. The business offers delivery and optional installation services and maintains post-sale support channels for returns and repairs.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 29%
Latest Review 20d
Overall Rating
2.1

Our Analysis

🎯

Service quality

Many reviews report delayed deliveries, slow or unhelpful after-sales support; a minority praise individual staff members.

Share
19%
Weak
💰

Value for money

Multiple reports of inadequate refunds, partial credits and voided guarantees; several customers felt the outcome didn’t justify the price.

Share
8%
Weak

User experience

Frequent complaints about missed delivery windows, long waits and ticketing failures; some customers did receive rapid resolution after public complaints.

Share
19%
Weak
🔧

Product quality

Numerous accounts of damaged, incomplete or faulty items (split rattan, misaligned screw holes); some items were replaced but others remained unresolved.

Share
16%
Weak
📞

Communication

Many reviewers describe unanswered emails, long phone waits and incorrect customer details; a subset reports clear texts and helpful individual staff.

Share
19%
Weak

Overall experience

Overall sentiment skews negative: repeated operational problems with orders and service, though a number of customers report satisfactory outcomes.

Share
19%
Weak

Our Independent Methodology

How we analyse customer reviews without bias

Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

Filter by Rating

Filter by Source

Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

K
Kylie Moggridge
trustpilot.com Sep 30, 2025

Awful customer service

I ordered a Cubo 4 Rattan Garden Dining Set with Footstools & Parasol (£522) from Moda Furnishings in June 2025. The table arrived faulty, with multip...

a
angela graham
trustpilot.com Sep 30, 2025

No delivery no response no nothing

Was worried about bad reviews but hoped for best when I ordered a large gold clock on the 31st July. Order went through and the payment was due with K...

M
Maureen
trustpilot.com Sep 30, 2025

DO NOY BUY FROM THIS COMPANY

I done my research on this company before I purchased my furniture so thought I was buying from a reputable company also with a 7 year guarantee, how...

A
Antonia Norman
trustpilot.com Sep 30, 2025

Very slow customer service

I bought a lamp from Moda as a wedding present for a friend off her registry, with the billing address as mine and the delivery address as hers. Howev...

D
Denise MooreaiaiIHJDUWUHDHEHSS
trustpilot.com Sep 30, 2025

Fantastic service

Fantastic service. I read all the reviews and was a bit sceptical if this was going to be a mistake but no I received a call a few days after ordering...

B
Brian Robb
trustpilot.com Sep 30, 2025

AVOID this company at all costs

I wish I had read the trust pilot reviews before I was tempted into buying some garden furniture from this useless organisation. I was promised delive...

I
Ian W
trustpilot.com Sep 30, 2025

Avoid at all costs

Avoid at all costs. Ordered with a 3-5 day delivery window; after that week had gone by, advised of a date a month later but nothing delivered then...

J
Jane H-S
trustpilot.com Sep 30, 2025

Avoid this company

Avoid this company. I ordered a water feature which was advertised as in stock, 3-5 working days delivery. After god knows how many chasing emails, wh...

N
Nick
trustpilot.com Sep 30, 2025

I don't recommend

Update: about 2h after posting this review, Moda called me and arranged delivery for the next day. Not sure why they have to call to arrange delivery...

D
D. Ham
trustpilot.com Sep 30, 2025

Mixed experience

We ordered prior to their administration and takeover, bear that in mind. We were somewhat happy with the furniture, there was a quality issue with th...

J
Jacqueline
trustpilot.com Sep 30, 2025

Nightmare experience that continues

Nightmare experience that continues. I hadn’t realised this company was taken over in July 23. Moda was always deemed to be the Brand to have for high...

R
Regular customer
trustpilot.com Sep 30, 2025

Disastrous

Following the disastrous experience of having a coffee table delivered at 6am and then being notified the following day that the garden set was no lon...

C
Caroline Challiner
trustpilot.com Sep 30, 2025

Worth the wait

My previous review stated that this company was a scam as I hadn’t received my order or had any correspondence. After writing my review, they were qui...

S
Steph Heseltine
trustpilot.com Sep 30, 2025

Outstanding Customer Service

A good test of any company is how they deal with something that goes wrong even when the matter is beyond their control. Moda gave th...

M
Matt Perry
trustpilot.com Sep 30, 2025

Exceptional customer service

I've honestly received exceptional customer service every time I've had dealings with the company. No problem has been to big to solve and the quality...

P
Philip smith
trustpilot.com Sep 30, 2025

Poor quality garden furniture and not a real guarantee

Poor quality garden furniture which is literally falling apart after 6 years and, seemingly due to going into administration and then re-starting with...

S
Swati Davies
trustpilot.com Sep 30, 2025

AVOID

The drivers left us to unpack the garden furniture which had a section of a chair leg missing. I raised the issue immediately with Moda Furnishings. N...

J
Jon Keneally
trustpilot.com Sep 30, 2025

Second review of Moda

Second review of Moda, they finally got in touch and delivered half the order. They said our sun loungers won’t be delivered as they are out of stock....

K
Kathy B
trustpilot.com Sep 30, 2025

Repeat Customer

I’ve bought from Moda before and always loved the quality, so I wanted to add to my set. I’ll be honest—I was a bit worried after reading some of the...

K
Karan DeVere
trustpilot.com Sep 30, 2025

Terrible customer service

I purchased a set of garden furniture. The delivery was eventful, apparently the driver was new. They dropped the furniture from the van. They caused...

Share Your Experience

Help other customers by sharing your experience with Moda Furnishings. Your review will be collected and included in our ongoing analysis.

Click to rate

Conclusion

Reviews show consistent operational issues for Moda Furnishings, chiefly delayed or missed deliveries, frequent communication breakdowns and several reports of damaged or incomplete goods. Multiple customers cite problems obtaining refunds, full replacements or honoured guarantees (for example, reports of split rattan and disputed warranty claims). At the same time, some customers praise individual staff and showroom experiences (named staff and drivers were singled out positively) and report satisfactory resolutions after escalation. If you are considering a purchase, check delivery windows, returns and warranty terms in writing, keep photographs of any damage, and consider payment protections (card/Klarna) so you can pursue a refund if issues arise.