Moda Furnishings
Experiences & Reviews
Moda Furnishings is a UK furniture retailer selling indoor and outdoor furniture, garden sets, lighting and home accessories through an online store and showrooms. The business offers delivery and optional installation services and maintains post-sale support channels for returns and repairs.
Overview & Key Metrics
Our Analysis
Service quality
Many reviews report delayed deliveries, slow or unhelpful after-sales support; a minority praise individual staff members.
Value for money
Multiple reports of inadequate refunds, partial credits and voided guarantees; several customers felt the outcome didn’t justify the price.
User experience
Frequent complaints about missed delivery windows, long waits and ticketing failures; some customers did receive rapid resolution after public complaints.
Product quality
Numerous accounts of damaged, incomplete or faulty items (split rattan, misaligned screw holes); some items were replaced but others remained unresolved.
Communication
Many reviewers describe unanswered emails, long phone waits and incorrect customer details; a subset reports clear texts and helpful individual staff.
Overall experience
Overall sentiment skews negative: repeated operational problems with orders and service, though a number of customers report satisfactory outcomes.
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Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
Awful customer service
"I ordered a Cubo 4 Rattan Garden Dining Set with Footstools & Parasol (£522) from Moda Furnishings in June 2025. The table arrived faulty, with multip..."
DO NOY BUY FROM THIS COMPANY
"I done my research on this company before I purchased my furniture so thought I was buying from a reputable company also with a 7 year guarantee, how..."
Fantastic service
"Fantastic service. I read all the reviews and was a bit sceptical if this was going to be a mistake but no I received a call a few days after ordering..."
AVOID this company at all costs
"I wish I had read the trust pilot reviews before I was tempted into buying some garden furniture from this useless organisation. I was promised delive..."
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
Awful customer service
I ordered a Cubo 4 Rattan Garden Dining Set with Footstools & Parasol (£522) from Moda Furnishings in June 2025. The table arrived faulty, with multip...
No delivery no response no nothing
Was worried about bad reviews but hoped for best when I ordered a large gold clock on the 31st July. Order went through and the payment was due with K...
DO NOY BUY FROM THIS COMPANY
I done my research on this company before I purchased my furniture so thought I was buying from a reputable company also with a 7 year guarantee, how...
Very slow customer service
I bought a lamp from Moda as a wedding present for a friend off her registry, with the billing address as mine and the delivery address as hers. Howev...
Fantastic service
Fantastic service. I read all the reviews and was a bit sceptical if this was going to be a mistake but no I received a call a few days after ordering...
AVOID this company at all costs
I wish I had read the trust pilot reviews before I was tempted into buying some garden furniture from this useless organisation. I was promised delive...
Avoid at all costs
Avoid at all costs. Ordered with a 3-5 day delivery window; after that week had gone by, advised of a date a month later but nothing delivered then...
Avoid this company
Avoid this company. I ordered a water feature which was advertised as in stock, 3-5 working days delivery. After god knows how many chasing emails, wh...
I don't recommend
Update: about 2h after posting this review, Moda called me and arranged delivery for the next day. Not sure why they have to call to arrange delivery...
Mixed experience
We ordered prior to their administration and takeover, bear that in mind. We were somewhat happy with the furniture, there was a quality issue with th...
Nightmare experience that continues
Nightmare experience that continues. I hadn’t realised this company was taken over in July 23. Moda was always deemed to be the Brand to have for high...
Disastrous
Following the disastrous experience of having a coffee table delivered at 6am and then being notified the following day that the garden set was no lon...
Worth the wait
My previous review stated that this company was a scam as I hadn’t received my order or had any correspondence. After writing my review, they were qui...
Outstanding Customer Service
A good test of any company is how they deal with something that goes wrong even when the matter is beyond their control. Moda gave th...
Exceptional customer service
I've honestly received exceptional customer service every time I've had dealings with the company. No problem has been to big to solve and the quality...
Poor quality garden furniture and not a real guarantee
Poor quality garden furniture which is literally falling apart after 6 years and, seemingly due to going into administration and then re-starting with...
AVOID
The drivers left us to unpack the garden furniture which had a section of a chair leg missing. I raised the issue immediately with Moda Furnishings. N...
Second review of Moda
Second review of Moda, they finally got in touch and delivered half the order. They said our sun loungers won’t be delivered as they are out of stock....
Repeat Customer
I’ve bought from Moda before and always loved the quality, so I wanted to add to my set. I’ll be honest—I was a bit worried after reading some of the...
Terrible customer service
I purchased a set of garden furniture. The delivery was eventful, apparently the driver was new. They dropped the furniture from the van. They caused...
Conclusion
Reviews show consistent operational issues for Moda Furnishings, chiefly delayed or missed deliveries, frequent communication breakdowns and several reports of damaged or incomplete goods. Multiple customers cite problems obtaining refunds, full replacements or honoured guarantees (for example, reports of split rattan and disputed warranty claims). At the same time, some customers praise individual staff and showroom experiences (named staff and drivers were singled out positively) and report satisfactory resolutions after escalation. If you are considering a purchase, check delivery windows, returns and warranty terms in writing, keep photographs of any damage, and consider payment protections (card/Klarna) so you can pursue a refund if issues arise.