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We Collect & Analyse Reviews

BillyOh
Experiences & Reviews

BillyOh is a UK brand that supplies garden buildings and outdoor structures, including sheds, summerhouses, garden offices, workshops, playhouses and greenhouses. Products are commonly offered as flat-pack kits for self-assembly or with optional installation services, and are sold through the company website and third‑party retailers. Customers researching BillyOh typically look for product types, materials (timber or metal), delivery terms and warranty or returns policies.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 57%
Latest Review 10d
Overall Rating
2.7

Our Analysis

🎯

Service quality

Multiple reviews report late or missing deliveries and cancelled dates; a minority praise punctual installation services.

Share
15%
Weak
💰

Value for money

Frequent complaints about poor value where customers report paying and later seeking refunds or describing products as poor quality.

Share
12%
Weak
⚡

User experience

Many buyers report positive everyday use—quiet garden offices and effective greenhouses—while others cite difficult assembly or delivery handling.

Share
16%
Strong
🔧

Product quality

Reviews commonly praise sturdy metal buildings and functional garden offices; a smaller group report split panels, poor timber and fitment issues.

Share
17%
Strong
📞

Communication

Numerous reports of no reply, generic automated responses or being hung up on; few reviews note useful direct communication.

Share
12%
Weak
⭐

Overall experience

Reviewers are split: several describe satisfactory products in use, while a similar number report delivery, refund or service failures.

Share
28%
Mixed

View all 21 public customer reviews – filtered by relevance →

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All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: External Source (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025

A
Anna Carter
External Source Oct 02, 2025

Metal workshop is strong and i can fix…

Metal workshop is strong and i...

G
GERALDINE MOLE
External Source Oct 02, 2025

I have cancelled my order as after 2…

Order number BS420172. l have cancelled my order as after 2 months you still cannot give me a deliver...

B
Brooke Williamson
External Source Oct 02, 2025

Billyoh customer service.. AVOID

After days of ringing customer service to be fobbed off time and again and emailing still no further forward to getting this disgrace of a summerhouse...

c
customer Mrs Ruth Eadie.
External Source Oct 02, 2025

Do not under any circumstances order…

Do not under any circumstances order anything from this company. We ordered a summer house in June of this year and was given a 6-8 week delivery time...

R
Robert Mills
External Source Oct 02, 2025

BillyOh garden office makes working…

BillyOh garden office makes working from home much...

a
adam
External Source Oct 02, 2025

My gardening club friends suggested…

My gardening club friends suggested BillyOh greenhouse for growing prize winning vegetables. This year my tomatoes won first place at local show. Temp...

S
Scott
External Source Oct 01, 2025

BillyOh bike storage keeps all bicycles…

BillyOh bike storage keeps all bic...

D
Douglas
External Source Oct 01, 2025

Upgraded from metal garage to this…

Upgraded from metal garage to this wooden version from BILLYOH. Much better appearance that matches our house style. Interior stays warmer in winter a...

F
FIONA PAGE
External Source Oct 01, 2025

I am really disappointed with this…

I am really disappointed with this summer house and shed. From the start, nothing connected properly during the build panels didn’t line up, the roof...

T
Tracie Grey
External Source Oct 01, 2025

I have placed an order back in June

I have placed an order back in June, with a 6-8 week delivery here we are at week 16, and no delivery little communication only as replies, only one i...

T
Tom Rees
External Source Oct 01, 2025

Ordered in June, no product or refund

Ordered in June, we're now in October, took my money and yet still no product OR refund. Misleading website, scamming customers and keeping money...

N
Natalie
External Source Oct 01, 2025

My order took 8 weeks to arrive!

My order took 8 weeks to arrive - 3 weeks over the advised delivery timeframe. 3 weeks past my daughter's birthday. I had to continuously chase via ph...

r
reuban
External Source Oct 01, 2025

Our BillyOh garden office is amazing

Our BillyOh garden office is amazing. It feels like a private place away from the house. T...

A
Archie Charles
External Source Oct 01, 2025

Brother recommended this store after…

Brother recommended this store after seeing my old workshop falling apart. This metal building is so much stronger than wood version I had before. Too...

J
Jessica Davis
External Source Sep 30, 2025

BillyOh metal workshop is really good…

BillyOh metal workshop is really good for my tools and work projects. It is strong an...

O
Olivia Bennett
External Source Sep 30, 2025

My kids absolutely love their new…

My kids absolutely love their new playhouse from BILLYOH. The bright colors make it look fun and inviting. The little windows and door are perfect siz...

S
Samantha Bray
External Source Sep 30, 2025

Awful customer service.

Awful company. Ordered a log cabin end of June with a 6-8 week delivery time schedule which came and went. after several calls and emails requesting a...

K
Kath Randall
External Source Sep 30, 2025

7x7 summerhouse

Avoid summerhouse! Quality awful, so flimsy. N...

C
Colin J
External Source Sep 30, 2025

Disgusting SCAM company

Disgusting company! STAY CLEAR! Ordered a Summerhouse on an 4-6 week delivery in July, Once ordered we got a confirmation but delivery changed to 6-8...

J
Jonathan Larry
External Source Sep 30, 2025

My guard told me his old cabin was…

My guard told me his old cabin was leaking during rain. I ordered a BillyOh cabin fo...

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Conclusion

Reviews show a clear pattern: many customers report well‑performing metal workshops, garden offices and greenhouses that meet daily use needs, while a significant number report problems with delivery timing, customer service and refunds. Specific issues raised include delivery windows missed beyond the promised 6–8 weeks, difficulty obtaining refunds and limited or automated responses to complaints. Product quality reports are mixed: several buyers describe sturdy, well finished buildings, but others describe split panels, poor fit and assembly problems. If you are considering a BillyOh purchase, check current delivery estimates, inspect items on arrival and confirm the company’s refund and complaints process before paying.