Many reviewers describe repeated delivery delays, missing parts, and refund or cancellation problems that stay unresolved. Several customers report wooden products such as summerhouses and greenhouses arriving damaged or feeling flimsy. Other buyers point to sturdy metal buildings and helpful delivery drivers. Positive comments also mention on-time production updates and garden offices that work well.
Examples from available reviews (Jul 2019 – Feb 2026).
Poor customer service with missing parts and unresolved defective building issues.
“The customer service from this company has been extremely poor from start to finish.”
Greenhouse poor quality with split wood and bad workmanship.
“Totally disgusted with this greenhouse when I unpacked it.”
Excellent delivery and driver was polite, careful and helpful.
“Your delivery driver is an asset to your company.”
Bike storage keeps bicycles dry, safe and well protected.
“BillyOh bike storage keeps all bicycles dry safe and well protected.”
Delivery reliability comes up repeatedly, with multiple accounts of late or cancelled drop-offs and refunds that customers dispute. Some reviewers praise drivers for arriving on time or even early, but those comments appear less common than reports of service problems.
Many reviewers link poor value to split wood, warped panels, and water getting in on wooden products. By contrast, buyers of metal workshops and bike storage often describe them as durable and worth the price.
Assembly difficulties recur, with reviewers citing unclear instructions, wrongly sized parts, and extra trips to merchants to finish the build. A smaller number say playhouses went together easily and had child-safe finishes.
Wooden products often draw criticism for weak timber, doors that don’t line up, broken panels, leaks, and mould. Reviewers describe metal buildings and some garden offices as strong, dry, and suitable for use all year.
Customers often mention sparse updates, no delivery tracking, and trouble reaching support about faults or refunds. A minority report clear production updates and regular communication from the company.
Reviews split sharply between customers who got sturdy metal buildings with attentive deliveries and those who ran into service failures and defective wooden items. The biggest sources of dissatisfaction are refunds left unresolved, cancelled orders, and having to repeatedly chase support.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Trustpilot (20) · Reviews (12) · Reviews (1) · Quotes shortened · As of: February 2026
Summerhouse arrived damaged with misfitted doors and weak floor, service unresponsive.
“Broken panels, windows dont fit, door does not fit, floor is so weak”
Wendy house delivered with broken, missing parts and unusable instructions.
“it was delivered 06/08/25. It was delivered with parts broken and missing.”
Greenhouse delivered late with no notice and poor, flimsy construction.
“Greenhouse construction is very poor and wafer thin”
Three-month delivery delay; returned item and still awaiting statutory refund.
“3 month delay on delivery.”
Panels misalign and parts/fastenings inadequate, assembly frustrating.
“Panels - They do not line up when put together.”
Poor quality, delayed delivery and abysmal customer service experience.
“Customer service has been abysmal, and the entire experience has been stressful and disappointing.”
Playhouse only half finished and representatives unhelpful, with long wait.
“Terrible company, after deadline I called and found out that only half of playhouse is done”
Poor construction quality and weak roof truss made assembly difficult.
“Instructions are a joke.”
Delivery missed after taking day off; no response and poor compensation handling.
“At 5pm that day they let me know that it wouldn't be coming.”
DISAPPOINTED !!
I ordered over £400 worth of Kent Garden Office from the BillyOh online store. The delivery was awful, the driver man left things in a puddle outside my house and rang me to come down to get it. On unpacking the items discovered one item was broken, I sent an email requesting a replacement part which I never got a reply to. After several attempts to contact them, they replied telling me to take it up with PayPal, which I did. They now refuse point blank to replace the item or issue me with a refund
If you want to waste your money try this company, they will not disappoint you.
Ordered a shed with repeated delivery cancellations and no customer service.
“there is no customer service”
Ordered a shed with repeated delivery cancellations and no customer service.
“there is no customer service”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
BillyOh sells garden buildings and outdoor structures to customers in the UK, including wooden sheds, summerhouses, greenhouses, garden offices, playhouses, and steel workshops. It supplies flat-pack kits for self-assembly and arranges delivery across the UK. Listings set out dimensions, materials, and suggested uses for storage, workshop space, and home offices. The range includes both timber buildings and steel-framed options aimed at different durability needs and weather conditions.