Many reviewers describe repeated delivery delays, missing parts, and refund or cancellation problems that stay unresolved. Several customers report wooden products such as summerhouses and greenhouses arriving damaged or feeling flimsy. Other buyers point to sturdy metal buildings and helpful delivery drivers. Positive comments also mention on-time production updates and garden offices that work well.
Examples from available reviews (Jul 2019 – Feb 2026).
Poor customer service with missing parts and unresolved defective building issues.
“The customer service from this company has been extremely poor from start to finish.”
Greenhouse poor quality with split wood and bad workmanship.
“Totally disgusted with this greenhouse when I unpacked it.”
Excellent delivery and driver was polite, careful and helpful.
“Your delivery driver is an asset to your company.”
Bike storage keeps bicycles dry, safe and well protected.
“BillyOh bike storage keeps all bicycles dry safe and well protected.”
Delivery reliability comes up repeatedly, with multiple accounts of late or cancelled drop-offs and refunds that customers dispute. Some reviewers praise drivers for arriving on time or even early, but those comments appear less common than reports of service problems.
Many reviewers link poor value to split wood, warped panels, and water getting in on wooden products. By contrast, buyers of metal workshops and bike storage often describe them as durable and worth the price.
Assembly difficulties recur, with reviewers citing unclear instructions, wrongly sized parts, and extra trips to merchants to finish the build. A smaller number say playhouses went together easily and had child-safe finishes.
Wooden products often draw criticism for weak timber, doors that don’t line up, broken panels, leaks, and mould. Reviewers describe metal buildings and some garden offices as strong, dry, and suitable for use all year.
Customers often mention sparse updates, no delivery tracking, and trouble reaching support about faults or refunds. A minority report clear production updates and regular communication from the company.
Reviews split sharply between customers who got sturdy metal buildings with attentive deliveries and those who ran into service failures and defective wooden items. The biggest sources of dissatisfaction are refunds left unresolved, cancelled orders, and having to repeatedly chase support.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Trustpilot (20) · Reviews (12) · Reviews (1) · Quotes shortened · As of: February 2026
Delivered earlier than expected; some parts missing but replacements sent.
“they managed to deliver earlier than initially advised which was great”
Greenhouse poor quality with split wood and bad workmanship.
“Totally disgusted with this greenhouse when I unpacked it.”
Ordered end of November and still waiting after delivery failures and poor communication.
“Ordered end of November and STILL waiting.”
Product poor quality and not as described, requiring substantial repairs.
“Nothing atall like the image so will need replacing.”
Poor customer service with missing parts and unresolved defective building issues.
“The customer service from this company has been extremely poor from start to finish.”
Excellent order-to-delivery experience with regular production updates.
“Fantastic experience from order to delivery.”
Long delays, missing parts and poor communication caused major disruption.
“I would give 0 stars if I could.”
Misleading lead times and poor communication with no managerial contact.
“I wish I read these reviews”
Delivery delayed and product arrived with missing and broken pieces.
“Delivery took way longer than the estimate.”
Shed had parts issues and leaks; customer support offered no help.
“Avoid at all costs!”
Summerhouse parts missing, warped panels and leaking roof; falling apart after months.
“product which is falling apart after 2 months!”
Experienced long delays, cancellation, and disputed refund leading to formal complaints.
“I've reported him to the police crime number RF26020097479c”
Excellent delivery and driver was polite, careful and helpful.
“Your delivery driver is an asset to your company.”
Unexpected delivery caused damage; supplier refuses responsibility and leaves product leaking.
“BillyOh have since refused responsibility, claiming it was kerbside delivery only”
Long delays and missing parts made build difficult, though final building acceptable.
“You must chase this company constantly, phone, email and fulfil any requests they make”
Sheds soaked and mouldy due to water ingress; company unresponsive to complaints.
“all 3 walls of both of my sheds/summer house are soaked and covered in mould”
Customer service is horrendous according to the reviewer.
“Worst company I have ever dealt with, customer service is horrendous,,”
Poor instructions and many mis-sized parts led to extra merchant trips.
“The instructions are more like mild suggestions.”
After long delays and calls, pleased with shed but customer service needs improvement.
“Customer service needs to be greatly improved!!”
Shed acceptable quality, required adjustments during assembly; delivered in six weeks.
“The shed is okay quality and like anything made out of wood it needs a bit of work to get it to fit right.”
Sturdy metal workshop allows year-round use and repairs.
“Metal workshop is strong and i can fix things inside all year”
Order cancelled after two months with no delivery date provided.
“l have cancelled my order as after 2 months you still cannot give me a delivery date.”
Customer service failed to collect summerhouse or refund nearly £800.
“This is the worst company I have had the misfortune to purchase off.”
Cancelled summer house after missed delivery and still awaiting refund.
“We are still waiting on our refund.”
Garden office improved working from home, quiet and attractive.
“BillyOh garden office makes working from home much better.”
Greenhouse improved tomato growth and won a local show.
“This year my tomatoes won first place at local show.”
Bike storage keeps bicycles dry, safe and well protected.
“BillyOh bike storage keeps all bicycles dry safe and well protected.”
Wooden garage improved appearance and temperature control; installation punctual.
“Much better appearance that matches our house style.”
Summer house poorly made with misaligned panels and split, low-quality wood.
“the whole structure feels unstable and cheaply made.”
Order placed in June still undelivered after 16 weeks with poor communication.
“here we are at week 16, and no delivery”
Money taken in June but still no product or refund by October.
“took my money and yet still no product OR refund.”
Order three weeks late with poor tracking and no delivery notification.
“My order took 8 weeks to arrive - 3 weeks over the advised delivery timeframe.”
Garden office feels private, spacious, quiet and well built.
“Our BillyOh garden office is amazing.”
Strong metal building keeps tools dry and improves temperature control.
“This metal building is so much stronger than wood version I had before.”
Metal workshop is strong, safe and roomy for tools and projects.
“BillyOh metal workshop is really good for my tools and work projects.”
Children love the playhouse; easy to build and child-safe finish.
“My kids absolutely love their new playhouse from BILLYOH.”
Ordered log cabin; delivery window passed and customer service fobbed off.
“Awful company.”
Summerhouse quality awful and flimsy with split panels and protruding nails.
“Quality awful, so flimsy.”
Delivery repeatedly delayed, cancellation and refund handled poorly.
“Disgusting company! STAY CLEAR!”
New BillyOh cabin arrived quickly and is strong and safe.
“The new one is strong and safe.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
BillyOh sells garden buildings and outdoor structures to customers in the UK, including wooden sheds, summerhouses, greenhouses, garden offices, playhouses, and steel workshops. It supplies flat-pack kits for self-assembly and arranges delivery across the UK. Listings set out dimensions, materials, and suggested uses for storage, workshop space, and home offices. The range includes both timber buildings and steel-framed options aimed at different durability needs and weather conditions.