Customers often mention fast delivery, simple online ordering, and helpful staff. Many praise sturdy beds and comfortable mattresses at competitive prices. A smaller group report wrong deliveries, damaged parts, or poor in-store interactions.
Examples from available reviews (Jun 2017 – Feb 2026).
Easy online ordering with fast delivery and perfect beds.
“Great all round service.”
Storage bed cheaper than competitors, arrived quickly and excellent quality.
“It was priced lower than most places.”
Received wrong bed twice and received no refund or responses.
“it was the wrong bed again!!!”
Damaged headboard and poor base workmanship; company eventually agreed replacement.
“Email company about the damaged and was told to glue back of headboard”
Many customers say after-sales support is quick and fixes are practical. Staff arranged replacements, sent missing parts the next day, and organised bespoke manufacturing within 48 hours. A smaller number describe missed deliveries and one report of rude behaviour in store.
Reviewers often point to sharp pricing on storage divans and zip-link beds. Several say prices are lower than other retailers while build quality stays acceptable. Many value-for-money comments also mention fast delivery.
Customers regularly describe the website as easy to use and the two-part divan as simple to assemble. Delivery booking and email confirmations are often called clear and helpful. One repeated issue is a mattress sliding on an anti-slip base.
Many reviews highlight comfortable mattresses, solid build, and careful packaging. Fewer mention damaged headboards, uneven base workmanship, or mishandling by couriers. When damage happened, some customers say the company arranged replacements.
Customers often mention detailed delivery emails, prompt updates, and useful order confirmations. A minority report unanswered calls, calls handled by third parties, and replies that felt unhelpful or off-topic. Complaints about communication appear less often than praise for updates.
Feedback runs from enthusiastic five-star recommendations to occasional one-star complaints. The biggest differences show up in delivery accuracy, staff interactions, and follow-up communication. Most comments centre on quick service and satisfaction with the products, alongside a noticeable minority describing serious service failures.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Trustpilot (16) · Reviewcentre (10) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Pleased with purchase and excellent customer service, would purchase again.
“Really pleased with my purchase and the excellent customer service.”
Prompt and efficient online support resolved my query quickly.
“I found the response prompt and efficient.”
Pleased with purchase; beds should be fine for visitors.
“They are just what I need.”
Helpful pre-purchase call and delivery within a week.
“they were so helpful and it was delivered within a week.”
Storage bed cheaper than competitors, arrived quickly and excellent quality.
“It was priced lower than most places.”
Easy online ordering with fast delivery and perfect beds.
“Great all round service.”
Quick delivery and good communication; mattress slips but satisfied.
“Mattress does slip on anti slip base, but apart from that, very satisfied.”
Bed delivered quickly and customer service promptly resolved a small issue.
“customer service was excellent”
Delivery team communicated well and instructions made assembly easy.
“Delivery team sent several detailed emails confirming date and time.”
Easy website, fast delivery and simple two-part divan assembly.
“The website was easy to use to place my order.”
Received wrong bed twice and received no refund or responses.
“it was the wrong bed again!!!”
Poor delivery left wet packages, but company rectified issues next day.
“they left me alone with 5 large and wet packages blocking my corridor”
Damaged headboard and poor base workmanship; company eventually agreed replacement.
“Email company about the damaged and was told to glue back of headboard”
Quickly resolved minor castor issue; very good service and mattress.
“Customer service excellent”
Excellent mattress but poor courier handling and some base workmanship issues.
“the mattress is super comfy and I’m delighted with it”
Delivered within four days with polite, professional and punctual service.
“excellent service polite ,professional and friendly”
Company resolved mattress issue quickly and provided good service.
“the company were quick to resolve and replace the mattresses”
Gopal arranged manufacture and delivery within 48 hours, excellent service.
“managed to have my bed manufactured and delivered within just 48 hours”
Smooth ordering, helpful customer service and prompt, careful delivery.
“The ordering process online was smooth and straightforward”
High bed quality and very prompt, accommodating delivery service.
“service that I get is off the charts”
Staff were helpful, responded immediately and delivered on time.
“questions always answered immediately”
Bed quality good and customer service provided bespoke headboard.
“Such excellent service.”
Salesperson was extremely rude and persistently pushed products.
“Extremely rude sales person who didn't listen to my questions”
Bed base arrived quickly, well packaged and excellent quality.
“really well packaged”
Ottoman divan was excellent quality, reasonably priced and quickly delivered.
“Just 4 days from order to delivery.”
Bed base was good quality, easy to assemble and met expectations.
“Good quality of bed base, easy to assembly”
Prompt delivery and better-than-expected quality with useful versatility.
“Delivery was prompt and everything well wrapped.”
Calls are not answered directly; handled by a third party.
“Team don't answer calls directly.”
Fast delivery with great updates on my order.
“Fast delivery and great updates on my order”
Excellent ordering, customer service and accommodating delivery drivers.
“Fantastic ordering service”
Very pleased with comfortable, high-quality divan bed at good price.
“Absolutely brilliant divan bed”
Good value bed with timely updates and three-day delivery.
“delivered within 3 working days.”
Very smooth process with attentive customer service and delivery.
“We were treated with kindness and respect.”
Beds of fabulous quality delivered punctually and ordered easily.
“bed quality is fabulous”
Bed arrived on time and customer service promptly sent missing part.
“Gopal in their Customer Services team sent out another one”
Provided excellent service with strong communication; highly recommended.
“Excellent service and great communication.”
Received bed in four days; missing parts posted next day.
“Received in 4 days !”
Ordering easy and divan delivered the next day.
“Ordering really easy , ordered on Tuesday afternoon, delivered Wednesday evening.”
I'm writing this review to express my gratitude for the high-quality products you provide, as well as my satisfaction with the level of customer service I received from your organization.
I'm placing my second order through the Divan Bed Centre's online store.
This is not the first time I've ordered a mattress, but this time I've ordered the Buckingham Pocket 1500 Mattress from Amazon.
In both cases, I received it within two days after placing my order.
The individual who delivered the package was nice and polite.
They moved the old furniture out of my room and replaced it with new furniture.
I am quite pleased with your services and want to place orders for all of my furniture via you.
I would strongly recommend Divan Beds Center to anyone in the market for high-quality furniture.
Somebody else's bed was delivered and communication remained unresponsive for weeks.
“Somebody else's bed.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Divan Beds Centre sells divan beds, ottoman storage divans, mattresses, and headboards across the UK. Customers can order online with nationwide delivery. The range includes bespoke headboards and configurable zip-link beds for home and contract buyers. Product pages usually show mattress densities, size options, and delivery timeframes. A dedicated service team handles order questions and custom requests.