Reviews Analysed
21
We Collect & Analyse Reviews
Divan Beds Centre
Experiences & Reviews
Divan Beds Centre is a UK bed retailer specialising in divan bases, mattresses, headboards and related bedroom furniture sold through online and phone channels. The company offers delivery and assembly services and supplies both domestic customers and trade or rental properties. When researching reviews for Divan Beds Centre, consumers typically look for information about delivery speed, product build, customer service responsiveness and value for money.
Overview & Key Metrics
Positive Sentiment
90%
Latest Review
42d
Overall Rating
4.5
Our Analysis
🎯
Service quality
Most reviewers report polite, helpful delivery teams and responsive customer service; one review describes a rude, pushy salesperson.
Share
Strong
16%
💰
Value for money
Multiple reviewers cite competitive prices, reasonable costs and discounts; several note good value for guest‑house or rental purchases.
Share
Strong
9%
⚡
User experience
Ordering and delivery are commonly described as smooth and fast, with several customers noting deliveries within 48 hours or three working days.
Share
Strong
20%
🔧
Product quality
Buyers frequently report solid build, comfortable mattresses and well‑packaged items; multiple reviews cite quality suitable for rental and home use.
Share
Strong
18%
📞
Communication
Many reviews praise clear email and phone updates, quick replies and order tracking; a small number report problems reaching the team by phone.
Share
Strong
12%
⭐
Overall experience
Overall impressions are largely positive: satisfied buyers highlight speed, quality and service, though a minority report poor sales interaction or contact issues.
Share
Strong
25%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – October 2025).
Rude and unhelpful
"Extremely rude sales person who didn't listen to my questions and didn't answer them but rather kept peddling what he thought was "good" for me and wh..."
LD
External Source
Jul 16, 2025
Featured for: Negative customer‑service example
Great service
"Easy to order, communication was good. Unfortunately there was a problem with the mattresses that were delivered, but having explained the problem by..."
Gillian Brice
External Source
Sep 01, 2025
Featured for: Problem reported then quickly resolved
Brilliant
"Gopal really came to my rescue when I was on a very tight deadline to get Ziplink beds for my serviced accommodation property. He managed to have my b..."
Talisa
External Source
Aug 16, 2025
Featured for: Very fast manufacture and delivery
Brilliant beds and service
"Ordered three new beds for a rental property - one super king and two twin zipped king size beds. With headboards and mattresses. Ordering process was..."
Susy
External Source
Mar 21, 2025
Featured for: Large order, punctual delivery and quality
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: External Source (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
G
Gillian Brice
External Source
Sep 01, 2025
Great service
Easy to order, communication was good. Unfortunately there was a problem with the mattresses that were delivered, but having explained the problem by...
T
Talisa
External Source
Aug 16, 2025
Brilliant
Gopal really came to my rescue when I was on a very tight deadline to get Ziplink beds for my serviced accommodation property. He managed to have my b...
c
customer
External Source
Aug 15, 2025
I recently purchased Ottoman beds from Divan Bed Centre
I recently purchased Ottoman beds from Divan Beds Centre and had a fantastic experience from start to finish. The ordering process online was smooth a...
S
Steve
External Source
Aug 11, 2025
Best investment for a Guest House ever
I own a guest house so therefore bed quality is most important. all the beds that I have had over past 7 years have been amazing but on top of that th...
J
Joseph
External Source
Aug 01, 2025
Excellent Experience
Excellent Experience, super helpful staff, questions always answered i...
A
Amy Williams
External Source
Aug 01, 2025
Excellent bed
I was a bit worried ordering online but the bed was such a good price. I also had email correspondence with customer services who were able to do...
L
LD
External Source
Jul 16, 2025
Rude and unhelpful
Extremely rude sales person who didn't listen to my questions and didn't answer them but rather kept peddling what he thought was "good" for me and wh...
P
Patricia Martin
External Source
Jul 07, 2025
Ordered a bed base arrived quickly and…
Ordered a bed base arrived quickly and really well packaged lovely base...
j
john aldridge
External Source
Jun 27, 2025
Good product & excellent service
Received the ottoman small storage divan today and it is excellent quality a very reasonable price and gives significant additional storage in the div...
L
Liliana F.
External Source
Jun 21, 2025
Very good !
Good quality of bed base, easy to assembly and it came well protected. I ordere...
M
Mr Michael Adams
External Source
Jun 05, 2025
Good quality productWe are delighted with our recent…
We are delighted with our recent purchase from Divan Bed Centre. Delivery was prompt and everything well wrapped. The quality is better than I expecte...
A
Afua
External Source
May 30, 2025
Team don't answer calls directly
Team don't answer calls directly....
N
Nat
External Source
May 30, 2025
Fast delivery and great updates on my…
Fast delivery and gre...
K
Kelly Johnson
External Source
May 29, 2025
What an amazing company
What an amazing company. Fantastic ordering service, great customer service, and brilliant delivery...
H
Hannah
External Source
May 23, 2025
Absolutely brilliant divan bed
Absolutely brilliant divan bed, I am so pleased with it, such a good price for a great quality comfy bed and mattress. even better than I thought it w...
M
Mandy Whitworth
External Source
Apr 16, 2025
Great value
Great value. Got a 3ft bed. Picked my design. They kept me up to date with...
B
Basil
External Source
Apr 16, 2025
Brilliant.
From placing our order right through to delivery and after, We were in safe hands. Had a call after delivery to makesure everything was ok. Great cust...
S
Susy
External Source
Mar 21, 2025
Brilliant beds and service
Ordered three new beds for a rental property - one super king and two twin zipped king size beds. With headboards and mattresses. Ordering process was...
J
Jacky Williamson
External Source
Mar 12, 2025
Great Product & Service
Ordered a king size bed, which arrived within their timescales. Email correspondance regarding delivery and their assembly guide were well received. T...
S
Shebaz
External Source
Mar 09, 2025
Great Price & Service!
Excellent service and great com...
Conclusion
Reviews indicate Divan Beds Centre regularly provides fast delivery, with several customers reporting arrivals in 48 hours or within three working days. Product quality is frequently praised: many buyers describe comfortable mattresses, well‑built bases and good packaging. Customer service is generally described as responsive and helpful—examples include prompt replacement of faulty items and rapid dispatch of missing parts. However, a small number of reviews report difficulties contacting the team by phone and one notes a rude sales interaction; prospective buyers may wish to confirm communication and phone arrangements before ordering.