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We Collect & Analyse Reviews

Divan Beds Centre
Experiences & Reviews

Divan Beds Centre is a UK bed retailer specialising in divan bases, mattresses, headboards and related bedroom furniture sold through online and phone channels. The company offers delivery and assembly services and supplies both domestic customers and trade or rental properties. When researching reviews for Divan Beds Centre, consumers typically look for information about delivery speed, product build, customer service responsiveness and value for money.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 90%
Latest Review 42d
Overall Rating
4.5

Our Analysis

🎯

Service quality

Most reviewers report polite, helpful delivery teams and responsive customer service; one review describes a rude, pushy salesperson.

Share
16%
Strong
💰

Value for money

Multiple reviewers cite competitive prices, reasonable costs and discounts; several note good value for guest‑house or rental purchases.

Share
9%
Strong

User experience

Ordering and delivery are commonly described as smooth and fast, with several customers noting deliveries within 48 hours or three working days.

Share
20%
Strong
🔧

Product quality

Buyers frequently report solid build, comfortable mattresses and well‑packaged items; multiple reviews cite quality suitable for rental and home use.

Share
18%
Strong
📞

Communication

Many reviews praise clear email and phone updates, quick replies and order tracking; a small number report problems reaching the team by phone.

Share
12%
Strong

Overall experience

Overall impressions are largely positive: satisfied buyers highlight speed, quality and service, though a minority report poor sales interaction or contact issues.

Share
25%
Strong

Our Independent Methodology

How we analyse customer reviews without bias

Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: External Source (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025

G
Gillian Brice
External Source Sep 01, 2025

Great service

Easy to order, communication was good. Unfortunately there was a problem with the mattresses that were delivered, but having explained the problem by...

T
Talisa
External Source Aug 16, 2025

Brilliant

Gopal really came to my rescue when I was on a very tight deadline to get Ziplink beds for my serviced accommodation property. He managed to have my b...

c
customer
External Source Aug 15, 2025

I recently purchased Ottoman beds from Divan Bed Centre

I recently purchased Ottoman beds from Divan Beds Centre and had a fantastic experience from start to finish. The ordering process online was smooth a...

S
Steve
External Source Aug 11, 2025

Best investment for a Guest House ever

I own a guest house so therefore bed quality is most important. all the beds that I have had over past 7 years have been amazing but on top of that th...

J
Joseph
External Source Aug 01, 2025

Excellent Experience

Excellent Experience, super helpful staff, questions always answered i...

A
Amy Williams
External Source Aug 01, 2025

Excellent bed

I was a bit worried ordering online but the bed was such a good price. I also had email correspondence with customer services who were able to do...

L
LD
External Source Jul 16, 2025

Rude and unhelpful

Extremely rude sales person who didn't listen to my questions and didn't answer them but rather kept peddling what he thought was "good" for me and wh...

P
Patricia Martin
External Source Jul 07, 2025

Ordered a bed base arrived quickly and…

Ordered a bed base arrived quickly and really well packaged lovely base...

j
john aldridge
External Source Jun 27, 2025

Good product & excellent service

Received the ottoman small storage divan today and it is excellent quality a very reasonable price and gives significant additional storage in the div...

L
Liliana F.
External Source Jun 21, 2025

Very good !

Good quality of bed base, easy to assembly and it came well protected. I ordere...

M
Mr Michael Adams
External Source Jun 05, 2025

Good quality productWe are delighted with our recent…

We are delighted with our recent purchase from Divan Bed Centre. Delivery was prompt and everything well wrapped. The quality is better than I expecte...

A
Afua
External Source May 30, 2025

Team don't answer calls directly

Team don't answer calls directly....

N
Nat
External Source May 30, 2025

Fast delivery and great updates on my…

Fast delivery and gre...

K
Kelly Johnson
External Source May 29, 2025

What an amazing company

What an amazing company. Fantastic ordering service, great customer service, and brilliant delivery...

H
Hannah
External Source May 23, 2025

Absolutely brilliant divan bed

Absolutely brilliant divan bed, I am so pleased with it, such a good price for a great quality comfy bed and mattress. even better than I thought it w...

M
Mandy Whitworth
External Source Apr 16, 2025

Great value

Great value. Got a 3ft bed. Picked my design. They kept me up to date with...

B
Basil
External Source Apr 16, 2025

Brilliant.

From placing our order right through to delivery and after, We were in safe hands. Had a call after delivery to makesure everything was ok. Great cust...

S
Susy
External Source Mar 21, 2025

Brilliant beds and service

Ordered three new beds for a rental property - one super king and two twin zipped king size beds. With headboards and mattresses. Ordering process was...

J
Jacky Williamson
External Source Mar 12, 2025

Great Product & Service

Ordered a king size bed, which arrived within their timescales. Email correspondance regarding delivery and their assembly guide were well received. T...

S
Shebaz
External Source Mar 09, 2025

Great Price & Service!

Excellent service and great com...

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Conclusion

Reviews indicate Divan Beds Centre regularly provides fast delivery, with several customers reporting arrivals in 48 hours or within three working days. Product quality is frequently praised: many buyers describe comfortable mattresses, well‑built bases and good packaging. Customer service is generally described as responsive and helpful—examples include prompt replacement of faulty items and rapid dispatch of missing parts. However, a small number of reviews report difficulties contacting the team by phone and one notes a rude sales interaction; prospective buyers may wish to confirm communication and phone arrangements before ordering.