Divan Beds Centre
Experiences & Reviews
Divan Beds Centre is a UK bed retailer specialising in divan bases, mattresses, headboards and related bedroom furniture sold through online and phone channels. The company offers delivery and assembly services and supplies both domestic customers and trade or rental properties. When researching reviews for Divan Beds Centre, consumers typically look for information about delivery speed, product build, customer service responsiveness and value for money.
Overview & Key Metrics
Our Analysis
Service quality
Most reviewers report polite, helpful delivery teams and responsive customer service; one review describes a rude, pushy salesperson.
Value for money
Multiple reviewers cite competitive prices, reasonable costs and discounts; several note good value for guest‑house or rental purchases.
User experience
Ordering and delivery are commonly described as smooth and fast, with several customers noting deliveries within 48 hours or three working days.
Product quality
Buyers frequently report solid build, comfortable mattresses and well‑packaged items; multiple reviews cite quality suitable for rental and home use.
Communication
Many reviews praise clear email and phone updates, quick replies and order tracking; a small number report problems reaching the team by phone.
Overall experience
Overall impressions are largely positive: satisfied buyers highlight speed, quality and service, though a minority report poor sales interaction or contact issues.
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Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – October 2025).
Rude and unhelpful
"Extremely rude sales person who didn't listen to my questions and didn't answer them but rather kept peddling what he thought was "good" for me and wh..."
Great service
"Easy to order, communication was good. Unfortunately there was a problem with the mattresses that were delivered, but having explained the problem by..."
Brilliant
"Gopal really came to my rescue when I was on a very tight deadline to get Ziplink beds for my serviced accommodation property. He managed to have my b..."
Brilliant beds and service
"Ordered three new beds for a rental property - one super king and two twin zipped king size beds. With headboards and mattresses. Ordering process was..."
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: External Source (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
Great service
Easy to order, communication was good. Unfortunately there was a problem with the mattresses that were delivered, but having explained the problem by...
Brilliant
Gopal really came to my rescue when I was on a very tight deadline to get Ziplink beds for my serviced accommodation property. He managed to have my b...
I recently purchased Ottoman beds from Divan Bed Centre
I recently purchased Ottoman beds from Divan Beds Centre and had a fantastic experience from start to finish. The ordering process online was smooth a...
Best investment for a Guest House ever
I own a guest house so therefore bed quality is most important. all the beds that I have had over past 7 years have been amazing but on top of that th...
Excellent Experience
Excellent Experience, super helpful staff, questions always answered i...
Excellent bed
I was a bit worried ordering online but the bed was such a good price. I also had email correspondence with customer services who were able to do...
Rude and unhelpful
Extremely rude sales person who didn't listen to my questions and didn't answer them but rather kept peddling what he thought was "good" for me and wh...
Ordered a bed base arrived quickly and…
Ordered a bed base arrived quickly and really well packaged lovely base...
Good product & excellent service
Received the ottoman small storage divan today and it is excellent quality a very reasonable price and gives significant additional storage in the div...
Very good !
Good quality of bed base, easy to assembly and it came well protected. I ordere...
Good quality productWe are delighted with our recent…
We are delighted with our recent purchase from Divan Bed Centre. Delivery was prompt and everything well wrapped. The quality is better than I expecte...
Team don't answer calls directly
Team don't answer calls directly....
Fast delivery and great updates on my…
Fast delivery and gre...
What an amazing company
What an amazing company. Fantastic ordering service, great customer service, and brilliant delivery...
Absolutely brilliant divan bed
Absolutely brilliant divan bed, I am so pleased with it, such a good price for a great quality comfy bed and mattress. even better than I thought it w...
Great value
Great value. Got a 3ft bed. Picked my design. They kept me up to date with...
Brilliant.
From placing our order right through to delivery and after, We were in safe hands. Had a call after delivery to makesure everything was ok. Great cust...
Brilliant beds and service
Ordered three new beds for a rental property - one super king and two twin zipped king size beds. With headboards and mattresses. Ordering process was...
Great Product & Service
Ordered a king size bed, which arrived within their timescales. Email correspondance regarding delivery and their assembly guide were well received. T...
Great Price & Service!
Excellent service and great com...
Conclusion
Reviews indicate Divan Beds Centre regularly provides fast delivery, with several customers reporting arrivals in 48 hours or within three working days. Product quality is frequently praised: many buyers describe comfortable mattresses, well‑built bases and good packaging. Customer service is generally described as responsive and helpful—examples include prompt replacement of faulty items and rapid dispatch of missing parts. However, a small number of reviews report difficulties contacting the team by phone and one notes a rude sales interaction; prospective buyers may wish to confirm communication and phone arrangements before ordering.