Reviews Analysed
21
We Collect & Analyse Reviews
Lampandlight
Experiences & Reviews
Lampandlight is an online lighting retailer offering lamps, chandeliers, shades and related fittings. People searching reviews for Lampandlight are typically evaluating product quality, delivery reliability, returns and customer service. This summary distils customer feedback to help shoppers compare build quality, packaging, delivery and post-sale support when considering a purchase.
Overview & Key Metrics
Positive Sentiment
52%
Latest Review
19d
Overall Rating
3.1
Our Analysis
🎯
Service quality
Some customers report helpful returns and responsive staff, but many describe order cancellations, refunds delayed and unresolved service issues.
Share
Weak
16%
💰
Value for money
Several reviewers describe good prices and perceived value for well‑made lights; a small number reported unexpected price changes.
Share
Mixed
5%
⚡
User experience
Ordering and fulfilment experiences vary: some praise easy exchanges and fast delivery, while others report tracking gaps and poor follow-up.
Share
Mixed
18%
🔧
Product quality
Most reviewers report solid build quality, accurate descriptions and secure packaging; occasional minor fit issues or transit damage were noted.
Share
Strong
13%
📞
Communication
Communication is inconsistent: many receive regular progress emails, but a substantial number report no explanations for returns or delivery failures.
Share
Mixed
22%
⭐
Overall experience
Overall impressions are split: numerous satisfied customers praise product and packaging, while many others cite delivery and contact problems.
Share
Mixed
27%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
Ordered a week ago item didn't arrive
"Ordered a week ago item didn't arrive carrier DPD seems to have lost it now t..."
customer
Trustpilot
Sep 30, 2025
Featured for: DPD lost parcel; refund issue
I bought 4 light fittings on 20th Sept
"I bought 4 light fittings on 20th Sept, all arrived today in perfect condition and much stuffier and heavier than I th..."
Gail Macgregor
Trustpilot
Sep 30, 2025
Featured for: Well‑packed; regular delivery emails
Quality Service, Quality Product
"Very easy firm to deal with. I order the wrong lights and nothing was too much trouble for them...."
Hywel Buckland
Trustpilot
Sep 30, 2025
Featured for: Resolved order error; good service
Antique chandelier brown 8-light - Giuseppe 8
"My living loom could not have looked better without the Antique chandelier brown 8-light - Giuseppe 8. Am grateful that you offered me exceptional customer service when I wanted to return one of the chandeliers that had broken during delivery. You made it so easy for me and I couldn't believe it. Today I received the Velvet Shade Peacock Print with inner Gold 40/40/40 and the bedrooms also look great. Your prices, timely deliveries, customer service and the ease of doing business with you is commendable! I will definitely come for more and recommend you to my friends. Keep up the good work!
"
Abu Abdullah
Collected.reviews
Nov 26, 2021
Featured for: Broken on delivery; return handled
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
S
Sion Carthy
trustpilot.com
Sep 30, 2025
Nicely made reading lamp
Nicely made reading lamp, my only build is that the plug sticks out a...
c
customer
trustpilot.com
Sep 30, 2025
Ordered a week ago item didn't arrive
Ordered a week ago item didn't arrive carrier DPD seems to have lost it now t...
T
Teresa
trustpilot.com
Sep 30, 2025
Item hasn’t arrived
Item hasn’t arrived. Tracking said it was returned to sender but no delivery attempt to me has been made. Have em...
A
Angela Ellse Stevens
trustpilot.com
Sep 30, 2025
Cancelled my order once it was shipped…
Cancelled my order once it was shipped a...
M
MP
trustpilot.com
Sep 30, 2025
Major disappointment
I ordered on 20th, when I'd heard nothing on 24th, I looked at Tracking: said "Return to sender". On 26th, I looked again, the Tracking said it did no...
J
J.Marchant
trustpilot.com
Sep 30, 2025
Still waiting........
Ordered on 21st September, still waiting...
A
Alison
trustpilot.com
Sep 30, 2025
Very good quality
Very good quality, vintage ligh...
M
Mr GEORGE MANNING
trustpilot.com
Sep 30, 2025
Recessed Uplights
The items were of good quality and as...
J
JR
trustpilot.com
Sep 30, 2025
Be careful
Took money. Said posted, tracking number then shows return to sen...
k
k keating
trustpilot.com
Sep 30, 2025
The order never arrived - courier returned it with no explanation
The order never arrived - it was dispatched and then returned to the sender by the courier and refunded. They never tried to deliver and I have had n...
E
Evie Antoniou
trustpilot.com
Sep 30, 2025
Item sent to sender before it even got to me
My item was supposed to be delivered by DPD (which email was in German for some reason) and when I tried to track it, it said that it went back to sen...
c
customer
trustpilot.com
Sep 30, 2025
Disappointing
Our order was returned to sender r with out any attempt to deliver. We recidved an e-mail asking if we wanted the item...
E
Elayne Shannon
trustpilot.com
Sep 30, 2025
Light in the dark lamp really complements the…
Beautiful lamp really complement...
H
Hywel Buckland
trustpilot.com
Sep 30, 2025
Quality Service, Quality Product
Very easy firm to deal with. I order the wrong lights and nothing was too much trouble for them....
I
Isabel Lewis
trustpilot.com
Sep 30, 2025
Great experience
Quick delivery and product exa...
G
Gail Macgregor
trustpilot.com
Sep 30, 2025
I bought 4 light fittings on 20th Sept
I bought 4 light fittings on 20th Sept, all arrived today in perfect condition and much stuffier and heavier than I th...
D
Danni
trustpilot.com
Sep 30, 2025
Poor Service
Placed an order, and within an hour there was a price difference. I contacted them to get this sorted and was assure...
C
Customer
trustpilot.com
Sep 30, 2025
Fan light came really quickly and is…
Fan light came really quickly and is great qualit...
S
Steven Young
trustpilot.com
Sep 30, 2025
Highly recommend this company
Highly recommend this company. Fast...
c
customer
trustpilot.com
Sep 30, 2025
Very good company
Very good company, ordered, paid, was sent delivery date. Wa...
Conclusion
Customer feedback for Lampandlight shows consistent praise for product build, packaging and correct items on arrival in many cases. At the same time a substantial cluster of reviews report delivery failures, courier returns and limited company communication about those issues (multiple reviews reference DPD tracking problems). Several shoppers note quick resolution or helpful staff when returns are accepted, while others describe delayed refunds or unexplained cancellations. Before ordering, check the seller’s stated delivery and returns procedures, watch tracking closely, and confirm available contact channels in case of courier problems. These steps reflect common themes in the reviews and can help manage risk when buying lighting online.