Reviews Analysed
21
We Collect & Analyse Reviews
Mattress Online
Experiences & Reviews
Mattress Online is an online retailer specialising in mattresses, bedding and related sleep accessories. Customers purchase via the company website and receive home delivery; reviews commonly discuss delivery speed, product comfort and post‑sale interactions. People researching Mattress Online typically look for information on product durability, pricing compared with high‑street alternatives, delivery options and customer service experiences.
Overview & Key Metrics
Positive Sentiment
100%
Latest Review
10d
Overall Rating
4.9
Our Analysis
🎯
Service quality
Most reviewers report fast, polite and efficient delivery and helpful delivery teams; one earlier reviewer raised a refund/collection dispute after product failure.
Share
Strong
26%
💰
Value for money
Many reviewers describe mattresses as reasonably priced or cheaper than in‑store options; a single review calls their purchase poor value due to early sagging.
Share
Strong
9%
⚡
User experience
Several customers find the website and purchase process clear, simple and quick; some note easy appointment scheduling and an overall straightforward buying flow.
Share
Strong
9%
🔧
Product quality
Most buyers report comfortable or suitably firm mattresses that meet expectations; however one review reports sagging after around 15 months.
Share
Strong
19%
📞
Communication
Reviewers frequently cite good delivery communication, tracking and tailored delivery slots; one reviewer reports poor communication related to a refund request.
Share
Strong
10%
⭐
Overall experience
The majority describe a positive end‑to‑end experience and would recommend the company; a lone detailed negative review reports product failure and a refund dispute.
Share
Strong
27%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
Mattress
"Don't buy from Mattress Online, I bought a mattress there and it was a complete waste of money. It started to sag in the middle after just 1 year and 3 months, I cannot believe that they still sell mattresses that don't last. The worst part is that they won't return my money and want me to take away the mattress and pay for delivery in order to get another mattress and pay in cash because they said I cannot get refunded for credit card purchase. It is not fair since they should have never sold such a mattress when it didn't even last 2 years. Please do not give your hard earned cash to them.
"
Ronale
Collected.reviews
Nov 30, 2021
Featured for: Detailed complaint on product and returns
Super quick delivery time and great service
"Super quick delivery time and great pricing, excellent communication, next..."
Adil
External Source
Oct 02, 2025
Featured for: Positive: service, price, communication
The delivery team were particularly efficient
"Website was clear and informative. Once decided the process to buy was simple and quick. After purchase good information..."
Susan Spencer
External Source
Oct 02, 2025
Featured for: Website clear; efficient delivery team
Delivered on time with tracking
"Delivered on time with tracking..."
Stephen Goodway
External Source
Oct 01, 2025
Featured for: Tracking mentioned and very comfortable
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: External Source (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
G
Garry
External Source
Oct 02, 2025
Fabulous from start to finish
Fabulous from start to finish Wish all companie...
M
Mr Thomas Mason
External Source
Oct 02, 2025
Very quick delivery
...
M
Mr David Johnson
External Source
Oct 02, 2025
Great
...
A
Adil
External Source
Oct 02, 2025
Super quick delivery time and great service
Super quick delivery time and great pricing, excellent communication, next...
s
sean burns
External Source
Oct 02, 2025
Rock hard mattress !
Super quick and easy delivery of my Rock hard mattress . This mattress really is super firm which is just what was needed for bad backs . It’s a bit o...
S
Susan Spencer
External Source
Oct 02, 2025
The delivery team were particularly efficient
Website was clear and informative. Once decided the process to buy was simple and quick. After purchase good information...
A
Anonymous
External Source
Oct 02, 2025
Excellen service and fab quilt
Excellen servic...
M
Mrs Kim Weir
External Source
Oct 02, 2025
Sleep well
Sleep well. A little smaller...
A
Anthony Platt
External Source
Oct 02, 2025
Delivered on time and easy experience
Delivered on time...
C
Customer
External Source
Oct 01, 2025
Easy, convenient and quick
Easy, convenient and quick wi...
C
Consumer
External Source
Oct 01, 2025
Brilliant service
Brilliant service from this company I reques...
J
Jill
External Source
Oct 01, 2025
Excellent service from ordering to…
Excellent service from ordering to delivery. Very happy w...
J
John Haran
External Source
Oct 01, 2025
No problem delivery ..
No problem delivery ... smooth oreration with good...
G
Graham Peagram
External Source
Oct 01, 2025
Excellent
Excellent value for mone...
C
Colin Eden
External Source
Oct 01, 2025
All as expected
...
J
Jacky
External Source
Oct 01, 2025
Excellent service and good price
Excellent servic...
J
Judith Randell
External Source
Oct 01, 2025
Great service and great mattress
Ordered one day arrived the next. Chosen mattress wonderful an...
S
Stephen Goodway
External Source
Oct 01, 2025
Delivered on time with tracking
Delivered on time with tracking...
M
Mr Mehmet Gundogdu
External Source
Oct 01, 2025
Fast delivery and veery good quality…
Fast delivery and veer...
J
Jo Powell
External Source
Oct 01, 2025
Excellent service
Excellent service, tailored the delivery to suit me as couldn’t be there. I was imp...
Conclusion
Reviews are dominated by positive reports of fast delivery, clear ordering and generally comfortable mattresses. Multiple customers mention next‑day delivery or timely delivery with tracking and polite delivery teams. Several reviews also highlight good pricing compared with in‑store alternatives and satisfaction with mattress firmness and comfort. One older, detailed review reports premature sagging and a dispute over refunds and collection charges — prospective buyers should check the company’s warranty and returns/refund policy before purchase. For consumers, focus on model durability details and documented return procedures when evaluating Mattress Online.