Reviewers often mention fast, on-time delivery and courteous delivery teams. Many highlight good prices and comfortable mattresses that match what they expected. Another set of reviews points to defects, high return costs, and returns being blocked, leading to sharply mixed experiences.
Examples from available reviews (Jan 2021 – Feb 2026).
Super fast efficient delivery with clear communication and excellent quality.
“Super fast and efficient delivery”
Great mattress with excellent service and good price.
“Great mattress, super service and a good price”
Company required customer to arrange costly return transport despite promises.
“they were talking about their delivery cost not mine delivery to their depot.”
Mattress developed dips and customer service did not resolve inspection.
“Mattress has dips where we lay even though we are both fit people”
Many reviews describe on-time delivery teams that are helpful and polite. Others mention missed deliveries, cancelled time slots, and at least one case of property damage. Complaints also repeat around return arrangements and what customers see as refusals or delays in fixing issues.
Several reviewers praise low prices and say the value beats high-street options. Some link the value to fast fulfilment and included accessories. A small number say promotions felt misleading or that a short trial reduced the value for them.
Many customers say ordering online is simple and delivery updates are easy to follow. A few mention issues such as a mattress feeling smaller than earlier models or a noticeable initial smell. In several cases, difficult returns or refunds being held lowered satisfaction.
A large group of reviews praises comfort, the right firmness, and relief from back pain. Another group of low-rated reviews mentions sagging, lasting dips, very poor covers, and alleged infestations or serious defects. Some customers got quick replacements, while others say faults were not fixed.
Many reviewers note clear updates, delivery tracking, and drivers calling before arrival. Several negative reviews describe customer service as unresponsive or unhelpful, with no apology for delays and disagreements over return costs. Critical reviews repeatedly mention returns being blocked and funds being held.
Positive reviews often describe an easy purchase, good prices, and dependable delivery. Negative reviews focus on unresolved quality problems, expensive returns, and weak complaint handling. Experiences split clearly between happy buyers and customers who ran into serious post-sale issues.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Trustpilot (20) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Easy process and helpful delivery team.
“Delivery guys were amazing too.”
Super fast efficient delivery with clear communication and excellent quality.
“Super fast and efficient delivery”
Delivery was chaotic and caused damage to property.
“Delivery was chaos. Damage done to wall lamp.”
Delivery team was punctual and helpful.
“Punctual and helpful.”
Mattress too soft and return policy prevented early swap causing extra costs.
“it will cost me approx £300 in courier fees to return the Aspire”
Great mattress with excellent service and good price.
“Great mattress, super service and a good price”
Very informed about delivery with punctual drivers and suitable date.
“kept me very informed about my delivery”
Excellent mattress at an excellent price; reviewer will buy again.
“An excellent mattress at an excellent price.”
Nice mattress at a good price, delivered punctually and politely.
“A very nice mattress for a very nice price.”
Fast delivery, great mattress and comfortable memory foam pillow.
“Also the memory foam pillow is very comfortable.”
Better value than competitor, prompt delivery and helpful staff.
“Great value. Delivered exactly when promised”
Easy transaction with quick delivery, good price and updates.
“Easy, quick delivery, good price and kept informed”
Mattress is brilliant and delivery team were helpful and kind.
“Brilliant mattress and the delivery guys were very helpful and kind”
Product great, kept informed, delivery on time and reviewer happy.
“kept informed, delivery service was on time”
Next-day delivery, reasonable price and helpful removal of old mattress.
“got next day delivery so fast”
Fast, punctual delivery with polite delivery personnel.
“Fast and punctual delivery, with polite delivery personnel.”
Really easy process and helpful delivery staff.
“Delivery fellas were great!”
Exchange delayed for several weeks but ultimately delivered correctly.
“They did sort this problem out for me and they came good.”
Super fast delivery and a well-priced mattress with suitable firmness.
“Mattress is very good value for the price.”
Simple ordering, prompt confirmations and informative delivery updates.
“kept in touch with delivery at every stage”
Fabulous service from start to finish, reviewer very pleased.
“Fabulous from start to finish”
Delivery was very quick and prompt.
“Very quick delivery”
Mattress met expectations and reviewer describes it as great.
“Spot on great matress”
Fast delivery, good pricing, clear communication and high quality.
“Super quick delivery time and great pricing”
Very firm mattress relieved back pain and improved sleep.
“This mattress really is super firm which is just what was needed for bad backs .”
Clear website, straightforward purchase, efficient polite delivery team.
“The delivery were particularly efficient, very polite and respectful.”
Excellent service and a pleasing quilt reported.
“Excellen service and fab quilt”
Sleep is good but mattress is slightly smaller than previous double.
“A little smaller than previous double matress.”
Delivered on time and the purchasing experience was easy.
“Delivered on time and easy experience”
Buying was easy, convenient and quick with good products.
“Easy, convenient and quick with great products and services”
Company provided brilliant service and fulfilled requested appointment.
“Brilliant service from this company I requested a PM appointment which they delivered on”
Excellent service from ordering through delivery; reviewer very happy.
“Excellent service from ordering to delivery.”
Smooth delivery with good communication and a pleasing bed.
“smooth oreration with good communication”
Good value for money and prompt next-day delivery.
“Excellent value for money plus next day delivery.”
Product and service met expectations as described.
“All as expected”
Excellent service and competitive pricing reported.
“Excellent service and good price”
Next-day delivery and a wonderful mattress cheaper than in-store.
“Ordered one day arrived the next.”
Delivered on time with tracking and mattress very comfortable.
“Mattress is EXTREMELY comfortable”
Fast delivery and a very good quality mattress.
“Fast delivery and veery good quality mattress”
Tailored delivery, comfortable mattress and reasonable pricing impressed reviewer.
“tailored the delivery to suit me as couldn’t be there.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Mattress Online is an ecommerce retailer focused on mattresses and sleep accessories. Its site lists products with specifications, sizes, and material details so shoppers can compare models. Customers can buy online with standard payment methods and reach support by email or phone. The range covers memory foam and orthopaedic-style mattresses, plus pillows and basic bedding items.