Many reviewers highlight on-time delivery teams and well-made leather and Chesterfield sofas. Another clear set of reviews points to sagging cushions, uneven padding, and leather that feels rough or poor. Several customers describe delivery breakdowns, with items left in the weather or crews refusing to carry them inside. Communication experiences range from clear order updates to automated or evasive replies.
Examples from available reviews (Nov 2021 – Feb 2026).
Top-class service with stunning sofas and polite delivery drivers.
“Absolutely Top Class Service from ordering / getting updates and delivery”
Delivery men refused to carry sofa in rain and left it damaged.
“A thousand pound sofa dumped in a car park in the rain .”
High-quality Chesterfield sofas delivered promptly and professionally placed.
“The quality of the sofas is excellent, very well made and look more expensive than they were.”
Seat cushions sagged after six months and company offered paid replacements.
“Saggy Chesterfield sofa seat cushions after only 6 months use”
Many reviews mention on-time delivery and polite, careful delivery crews. Others describe drivers refusing to carry items, leaving furniture outside, or orders being cancelled or delayed. These delivery problems form a clear negative cluster alongside the frequent positive delivery stories.
Several reviewers say the products are good value or worth paying a little extra for. Value comes up less often than detailed comments on durability or delivery.
Positive accounts focus on comfortable sofas, straightforward online ordering, and helpful showroom visits. Some customers say they would buy again because they were satisfied overall.
A large group of reviews praises the build quality, authentic leather look, and well-made Chesterfield suites. Another group reports sagging cushions, uneven cushion heights, rough leather, and missing parts, along with aftercare complaints that they say were not resolved.
Many buyers describe clear order updates and timely delivery notifications. Complaints point to automated or evasive replies, slow refunds, and payment handling that failed; claims of fake reviews appear but less often.
Feedback splits between very happy purchases with smooth delivery and strong workmanship, and low-rated experiences centred on delivery failures, durability issues, and weak support. The biggest gaps show up in comments about service and how well the sofas hold up.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Trustpilot (20) · Reviews (20) · Reviewcentre (10) · Reviews (1) · Quotes shortened · As of: February 2026
Reviewer's name was used on another review without consent and requests removal.
“I did not write this review”
Top-class service with stunning sofas and polite delivery drivers.
“Absolutely Top Class Service from ordering / getting updates and delivery”
Delivery was fine but armchairs feel low-quality and uncomfortably small.
“The leather is crispy and rough”
Beautiful high-quality Chesterfield sofas delivered without fuss into a cottage.
“These are so beautiful and I am delighted with them.”
Chairs matched colour, were well made and delivered in four weeks.
“We are delighted with them.”
Chair arrived on time and matched the sales picture; good value.
“really good value and actual chair exactly as per sales picture”
Great service and helpful staff resulted in a pleasing chair purchase.
“Great service from beginning to end.”
Company helped choose design patiently and produced beautiful furniture.
“Designer sofas 4u, were a fantastic company to deal with.”
Delivery men refused to carry sofa in rain and left it damaged.
“A thousand pound sofa dumped in a car park in the rain .”
Chairs are beautiful and staff provided courteous, careful delivery service.
“The delivery team were careful and considerate”
Helpful, friendly service and a wide choice impressed the buyer.
“Brilliant service, helpful, friendly and polite.”
Showroom had poor leather quality on several chairs and missing cushion.
“poor quality leather on several of the Queen Anne and High Back chairs”
Excellent chair with outstanding workmanship and great value.
“the workmanship is outstanding”
Lovely sofa and armchairs with exceptional delivery drivers.
“delivery drivers were exceptional”
Payment processing failed and company provided poor communication and service.
“Useless communication and dreadful customer service”
Reviewer alleges fake positive reviews and had purchase refunded by American Express.
“Do not believe their positive reviews.”
Chairs are good quality and customer service was helpful and prompt.
“Quality of the chairs very good.”
Beautiful suite but courier refused to unpack or remove packaging.
“the courier refused to do this saying it was not his job”
Delivery failed and the company provided no support or apology.
“AWFUL, AWFUL, AWFUL”
Delivery was on time and the sofa is excellent.
“Delivered on time delivery guys where excellent”
Sofa had uneven cushions, dye issues, and company delayed responses.
“two cushions were of different heights and firmness”
Furniture shoddy and company fails to respond to complaints.
“furniture very shoddy”
Great service, on-time delivery, and very well-made furniture.
“very well made”
Chairs are stunning and the whole buying experience was first class.
“they are stunning, we absolutely love them!!”
Two chairs bought as a matching pair did not match at all.
“the chairs do not look like a coordinated set at all.”
Delivery was punctual and chair proved comfortable and attractive.
“Delivery was fulfilled as planned by two very jolly gentlemen”
Armchair is comfortable with supportive cushions and authentic distressed leather.
“It is very comfortable and looks great”
Bought two very comfortable sofas worth paying extra for.
“bought 2 sofas very comfortable werth paying bit extra for them”
Happy with furniture; staff informative and delivery was good.
“Very Happy with our furniture”
Consistent excellent service and quality sofa delivered by company.
“excellent service and quality sofa.”
We received high-quality Chesterfield suite and excellent communication during delivery.
“This Company & Staff were Excellent, Keeping Us Informed from Order Date to Delivery,”
Visited showroom, received friendly service and punctual bespoke leather delivery.
“there was no aftercare advice on how to maintain the sofa.”
Sofas look great, comfortable, easy online purchase and great delivery.
“Love them my sofas look great, so comfortable and I love the colour.”
Reviewer praises product quality and cannot find faults.
“Absolutely BEAUTIFUL can not fault this company.”
Product fits well, beautiful cover and reviewer is pleased.
“Love it, just the right size, cover beautiful.”
Patchwork leather sofa exceeded expectations and service was great.
“Loving my patchwork leather sofa - beyond my expectations actually - and great service too :)”
High-quality Chesterfield sofas delivered promptly and professionally placed.
“The quality of the sofas is excellent, very well made and look more expensive than they were.”
Minor delivery date misunderstanding, but sofa and staff otherwise excellent.
“Apart from a misunderstanding with the delivery day, I cannot fault this company.”
Cushion sank within weeks and the company failed to help.
“the cushion sank to one side”
Seat cushions sagged after six months and company offered paid replacements.
“Saggy Chesterfield sofa seat cushions after only 6 months use”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Designer Sofas 4U is a UK furniture retailer selling sofas, armchairs, and other upholstered pieces. It offers leather and fabric choices in traditional and modern styles, including Chesterfield and reclining models. Shoppers can check specs, dimensions, and photos online and order through the website. Designer Sofas 4U supplies both ready-made items and bespoke upholstery options, and it arranges UK delivery along with standard aftercare information.