Many customers praise the range for sturdy build, appealing design, and careful packaging. Reviews often mention fast dispatch and product descriptions that match what arrived. Another strong group reports missed deliveries, damaged items, and weak or missing communication. The result is a clear divide: happy with the products, frustrated with fulfilment.
Examples from available reviews (Nov 2019 – Feb 2026).
Delighted with item quality and fast delivery; highly recommend.
“Great quality. Fast delivery. Would highly recommend”
Excellent end-to-end service with regular updates and good product quality.
“Got regular updates on my order & time slot for delivery.”
Nightmare purchase with poor communication and repeated damaged deliveries.
“The whole experience has been a nightmare with zero for customer service.”
Expensive wardrobe arrived damaged and customer service was unresponsive.
“It is impossible to talk to them.”
Many reviews describe missed deliveries, repeated delays, and refunds that never get resolved. Several mention unreliable couriers or delivery staff and support that does not respond. Some customers report smooth delivery planning and helpful aftercare, but these sit alongside many negative experiences.
Many reviewers say prices feel fair or offer good value, and some describe their purchase as a bargain. A smaller group disagrees, saying certain items seem overpriced or are rebranded versions of cheaper products. Positive comments about value appear more often than price complaints.
Shoppers often point to clear product pages, a quick checkout, and simple assembly for tables and small furniture. Many also praise the packaging and how well items are protected in transit. A few mention missing instructions or fixings; these come up infrequently and are described as a minor hassle.
Many reviewers describe solid build, attractive finishes, and items that match the description. Some report goods arriving damaged or breaking repeatedly on delivery, which points to transit issues rather than the underlying design in those cases. A few customers also mention low-quality components or missing parts in specific orders.
Many reviews say emails and calls go unanswered and delivery promises are not kept. Others report clear, fast replies and next-day replacements, showing good communication in several cases. Complaints repeatedly focus on how refunds and payment queries are handled.
Reviews are sharply split: many five-star comments on products and packaging sit next to many one-star accounts of delivery and support problems. In the positive group, repeat buying and multiple successful orders come up often. Most negative reviews focus on fulfilment and getting in touch, not the product design.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Delighted with item quality and fast delivery; highly recommend.
“Great quality. Fast delivery. Would highly recommend”
Very satisfied throughout; loves table and will recommend and repurchase.
“Very satisfied from start to finish love my table would highly recommend”
Comfortable attractive chair with great delivery arrangement and prompt delivery.
“the customer service around arranging delivery was great”
Sideboard arrived ahead of schedule to remote Scottish Highlands, impressing with delivery.
“delivered ahead of schedule & efficiently to the remote Scottish Highlands”
Delivery could not be rearranged and customer service/haulier were unresponsive.
“It’s impossible to get in touch via the haulier / customer service email and phone.”
Good quality table, reasonable price and quick delivery.
“Good quality table, reasonable price and quick delivery”
Faux orchid arrived quickly and looks very realistic and gorgeous.
“The faux Perch and Parrow faux orchid is absolutely gorgeous”
Clock was great, a bargain, arriving quickly and well packaged.
“The clock was great (and a bargain!).”
Excellent end-to-end service with regular updates and good product quality.
“Got regular updates on my order & time slot for delivery.”
Fantastic mirror that was beautifully packaged.
“Fantastic mirror - beautifully packaged”
Items were satisfactory but courier failed deliveries and tracking was poor.
“However, the buying experience was let down by the choice of courier service.”
Multiple positive orders with great website, pricing, delivery and packaging.
“Have made a handful of orders and can’t think high enough of the company.”
Excellent quality products bought on sale, promptly despatched and well packaged.
“Very competitive prices and excellent quality products.”
Received helpful customer service and next-day replacement glass.
“Sent replacement glass next day”
Beautiful table, well packaged and easy to assemble; delivery slightly slow.
“Beautiful table, very well packaged, and super quick and easy to assemble.”
Fantastic quality bedside tables with very quick delivery; intends to buy more.
“Fantastic quality, beautiful bedside tables, really happy.”
Mirror arrived broken and awaiting customer service resolution.
“The mirror my husband bought me for Christmas arrived completely broken.”
Excellent product, prompt delivery and good communication; recommendable company.
“Excellent product and prompt delivery.”
Small armchair seems well crafted with a firm seat and quick delivery.
“It feels and looks well crafted.”
Odin mantel clock offered great value and arrived quickly.
“Great value and quick delivery.”
Mirrors arrived intact but frame colour differed from expectation.
“The mirrors were lovely but the frame colour was not as expected.”
Returned an order but praised Perch & Parrow's excellent customer service.
“communication was quick”
Goods were delivered on time and satisfied with the product.
“Goods delivered on time and very pleased with product”
Product arrived well packaged and quickly but lacked fixing guidance.
“Only niggle was the omission of any guidance regarding fixings for the mirror”
Superb customer service and very fast delivery to Scotland.
“order arrived in 2 days.”
Three mirrors arrived well packaged and were lovely.
“Ordered 3 mirrors- all lovely, well packaged and delivered well.”
Prompt delivery, well packed items and reasonably priced purchase.
“Very reasonably priced as well.”
Enquired about measurements but received no response, losing a sale.
“4 days later no response- you’ve missed out on a sale.”
Mirror over £100 arrived damaged and customer service unresponsive.
“which arrived cracked and in awful cosmetic condition.”
Paid for wardrobe that never arrived and refund remains unresolved.
“It never arrived but each week I would receive a e-mail asking me to accept delivery”
Glass shade broke and replacement promised but customer service did not follow through.
“this remains unresolved as of September 1”
Coffee table arrived in three days and met expectations.
“Delivery within 3 days. Easy to put together.”
Product felt poor quality for the price and will be returned.
“The product is of poor quality for the price.”
Fast delivery and well packaged mirrors for the garden.
“Fast delivery and received some very well packaged mirrors for the garden”
Reviewer says the round coffee table is lovely.
“Lovely round coffee table”
Bought Juno sideboard, praised its quality and smooth delivery.
“Excellent quality and price.”
Only one cushion supplied and remaining cushion quality felt substandard.
“they only had one cushion in stock”
Odin clock in pewter looks stylish with good price and delivery.
“The price was good and delivery efficient.”
Table was nice with good service but delivery was slightly slow.
“Bit slow to get the table to me though.”
Item arrived quickly and was very well wrapped and protected.
“Item arrived quickly and was very well wrapped and protected.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Perch & Parrow is a UK online retailer selling furniture and home accessories. The range includes tables, chairs, mirrors, clocks, lighting, and decorative faux plants. Product pages usually show photos, dimensions, and material details. Customers order through an online checkout, with UK deliveries handled by third-party couriers. The company takes standard online payment methods and offers customer service channels for questions and returns.