Reviews Analysed
21
We Collect & Analyse Reviews
Perch & Parrow
Experiences & Reviews
Perch & Parrow is a UK online retailer of home furnishings and decorative accessories. Consumers searching reviews typically look for information on delivery, product condition, returns and customer service when buying furniture, mirrors, lighting and home décor online.
Overview & Key Metrics
Positive Sentiment
76%
Latest Review
24d
Overall Rating
3.8
Our Analysis
🎯
Service quality
Many reviewers report prompt delivery and straightforward purchases, but a number describe failed deliveries, slow fulfilment or unresolved returns.
Share
Mixed
24%
💰
Value for money
Some customers describe reasonable prices and good value; others feel items were poor quality for the price or cheaper than expected.
Share
Mixed
7%
⚡
User experience
Several reviews mention inaccurate product details or missing installation/weight information; a few praise an easy purchase process.
Share
Weak
9%
🔧
Product quality
Many buyers praise packaging and product quality, but there are multiple reports of damaged items, breakages or products not matching descriptions.
Share
Mixed
22%
📞
Communication
Communication experiences vary widely: some report quick, helpful replies; several customers report ignored emails and poor follow-up on issues.
Share
Weak
11%
⭐
Overall experience
Overall impression is mixed: numerous satisfied customers contrast with a notable group experiencing damage, delivery failures or unresolved refunds.
Share
Mixed
28%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – September 2025).
I recently ordered from Perch & Parrow…
"I recently ordered from Perch & Parrow and, although I decided to return my order, I was very impressed with their customer service. The whole process..."
MAR SLO
Trustpilot
Sep 30, 2025
Featured for: Positive customer‑service example
Damaged goods
"I ordered a mirror over £100 , which arrived cracked and in awful cosmetic condition. I sent photos a week ago, asking for..."
Charlotte
Trustpilot
Sep 30, 2025
Featured for: Damaged goods, unresolved response
They have my money and i have no product?
"I brought MODARO OPEN WARDROBE IN SMOKED in early June of 2025. It never arrived but each week I would receive a e-mail asking me to accept delivery o..."
Mrs Curtis
Trustpilot
Sep 30, 2025
Featured for: Non‑delivery and refund issues
Lovely pair of Lena candlesticks
"Prompt delivery, items well packed, and love wh..."
Janet Ward
Trustpilot
Sep 30, 2025
Featured for: Prompt delivery and good value
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
M
Mags
trustpilot.com
Sep 30, 2025
Nice mirrors.
The order came in good time and delivered safely. No broken glass. The mirrors were lovely but the frame colour was not as expected. I thought off whi...
M
MAR SLO
trustpilot.com
Sep 30, 2025
I recently ordered from Perch & Parrow…
I recently ordered from Perch & Parrow and, although I decided to return my order, I was very impressed with their customer service. The whole process...
l
liz munro.
trustpilot.com
Sep 30, 2025
Excellent
Goods delivered on time an...
A
Andrew Deacon
trustpilot.com
Sep 30, 2025
Professional service and good product
Good product. Well packaged. Delivered quickly. Only niggle was the omission of any guidance regarding fixings for the mirror which (to protect your c...
I
Irana J
trustpilot.com
Sep 30, 2025
Helpful customer service and fast delivery
Amazing customer service and super fast delivery. Even though I was advised that it coul...
L
Lynn
trustpilot.com
Sep 30, 2025
Ordered 3 mirrors- all lovely
Ordered 3 mirrors- all lovely, w...
J
Janet Ward
trustpilot.com
Sep 30, 2025
Lovely pair of Lena candlesticks
Prompt delivery, items well packed, and love wh...
D
Dawn Rose
trustpilot.com
Sep 30, 2025
Contacted them to ask for more…
Contacted them to ask for more measurement details on a bed I was planning to buy. 4 days later no response- you’ve missed out on...
C
Charlotte
trustpilot.com
Sep 30, 2025
Damaged goods
I ordered a mirror over £100 , which arrived cracked and in awful cosmetic condition. I sent photos a week ago, asking for...
M
Mrs Curtis
trustpilot.com
Sep 30, 2025
They have my money and i have no product?
I brought MODARO OPEN WARDROBE IN SMOKED in early June of 2025. It never arrived but each week I would receive a e-mail asking me to accept delivery o...
D
Darren Perry
trustpilot.com
Sep 30, 2025
I purchased Ralph Clear Glass Three…
I purchased Ralph Clear Glass Three Light Pendant, which I am very pleased with in February 2025. Unfortunately, a glass shade recently has spilt vert...
J
Jackie Wookey
trustpilot.com
Sep 30, 2025
Delighted with purchase
Delivery within 3 days. Easy to put together. Co...
A
Anna Nolan
trustpilot.com
Sep 30, 2025
The product is of poor quality for the…
The product is of poor quality for the price...
M
Mrs Carol Belson
trustpilot.com
Sep 30, 2025
Prompt delivery
Fast delivery and received some very...
J
Joanna Fluks
trustpilot.com
Sep 30, 2025
Lovely round coffee table
...
M
Mike S-W
trustpilot.com
Sep 30, 2025
Another fabulous purchase from P&P
Another fabulous purchase from P&P! A Juno sideboard to match our existing dining...
S
Sarah Parry
trustpilot.com
Sep 30, 2025
Disappointing and poor quality cushion
I ordered and paid for 2 cushions to then be told that they only had one cushion in stock which they were going to deliver anyway....
S
Suzy
trustpilot.com
Sep 30, 2025
I bought the Odin clock in pewter.
I bought the Odin clock in pewter.. it looks so stylish in my sitting room. I had been looking quite a wh...
S
Scott McGregor
trustpilot.com
Sep 30, 2025
nice table
nice table. good service. Bit sl...
H
Hazel Dando
trustpilot.com
Sep 30, 2025
Great service
Item arrived quickly and was v...
Conclusion
Reviews show a split experience for Perch & Parrow buyers. Many customers report prompt deliveries, secure packaging and satisfactory products, while a significant minority report damaged items, delivery failures or delays and difficulty obtaining refunds. Several reviews also flag inconsistent product descriptions and missing installation details. Prospective buyers should check delivery times, the returns and refund policy and item specifications (weight, fixings) before purchase, and keep records of communications if problems arise.