Many customers praise the range for sturdy build, appealing design, and careful packaging. Reviews often mention fast dispatch and product descriptions that match what arrived. Another strong group reports missed deliveries, damaged items, and weak or missing communication. The result is a clear divide: happy with the products, frustrated with fulfilment.
Examples from available reviews (Nov 2019 – Feb 2026).
Delighted with item quality and fast delivery; highly recommend.
“Great quality. Fast delivery. Would highly recommend”
Excellent end-to-end service with regular updates and good product quality.
“Got regular updates on my order & time slot for delivery.”
Nightmare purchase with poor communication and repeated damaged deliveries.
“The whole experience has been a nightmare with zero for customer service.”
Expensive wardrobe arrived damaged and customer service was unresponsive.
“It is impossible to talk to them.”
Many reviews describe missed deliveries, repeated delays, and refunds that never get resolved. Several mention unreliable couriers or delivery staff and support that does not respond. Some customers report smooth delivery planning and helpful aftercare, but these sit alongside many negative experiences.
Many reviewers say prices feel fair or offer good value, and some describe their purchase as a bargain. A smaller group disagrees, saying certain items seem overpriced or are rebranded versions of cheaper products. Positive comments about value appear more often than price complaints.
Shoppers often point to clear product pages, a quick checkout, and simple assembly for tables and small furniture. Many also praise the packaging and how well items are protected in transit. A few mention missing instructions or fixings; these come up infrequently and are described as a minor hassle.
Many reviewers describe solid build, attractive finishes, and items that match the description. Some report goods arriving damaged or breaking repeatedly on delivery, which points to transit issues rather than the underlying design in those cases. A few customers also mention low-quality components or missing parts in specific orders.
Many reviews say emails and calls go unanswered and delivery promises are not kept. Others report clear, fast replies and next-day replacements, showing good communication in several cases. Complaints repeatedly focus on how refunds and payment queries are handled.
Reviews are sharply split: many five-star comments on products and packaging sit next to many one-star accounts of delivery and support problems. In the positive group, repeat buying and multiple successful orders come up often. Most negative reviews focus on fulfilment and getting in touch, not the product design.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Reviewer praises brilliant service and recommends the company.
“Brilliant service. Would highly recommend”
Delivery unreliable and customer service almost impossible to contact.
“Delivery is completely unaccountable and random”
Delivery missed original slot but arrived next day; chairs arrived in three days.
“3 days from purchase to delivery, impressive.”
Order delayed for a month with repeated unfulfilled promises about delivery.
“Have waited a month now for my order.”
Ordered mango wood bowl that arrived much earlier than quoted delivery.
“Delivery was quoted as 6 weeks, but it arrived in 4 days.”
I bought a Hazel Retro Floor Lamp from your Company, but I'm not sure it is the exact piece that is described. To my horror, I discovered once the package was opened that it was completely different from what was described online. It looks like a cheap knockoff of the original. I think it's going to break quickly! All i can say is that the lamp was substandard and fragile. I returned it and yet to get a refund. Apparently, my money is stuck with them until they come up with a decent replacement. It's frustrating and I wouldn't want anyone to go through this experience.
Paid for sofa with excessive delays and poor customer communication throughout.
“It is very frustrating that Perch and Parow do not initiate any contact with customers”
Claims company repeatedly lied about delivery and bed took months to arrive.
“have consistently lied about delivery and a bed which has taken months to arrive.”
Nightmare purchase with poor communication and repeated damaged deliveries.
“The whole experience has been a nightmare with zero for customer service.”
Cannot contact company and stuck with chair unable to return.
“Avoid at all costs. Never answer the phone or reply to emails.”
Expensive wardrobe arrived damaged and customer service was unresponsive.
“It is impossible to talk to them.”
Chairs were repeatedly delivered broken despite multiple replacements.
“I had to get them replaced 3 times”
They rebrand cheaper furniture and charge significantly more.
“They buy furniture that can be found cheaper elsewhere”
Order delayed, communications unresponsive and refund promises not honoured.
“I was told I would be refunded my money oh another lie”
Coffee tables arrived damaged and replacements also arrived damaged.
“it was more damaged that the first one”
Returned an unsuitable coffee table promptly and received a quick refund.
“it was collected and two days later it was refunded.”
Bed delivery repeatedly postponed and customer service unreachable.
“Delivery has been moved 4 times”
Bed delivery repeatedly postponed and customer service unreachable.
“Delivery has been moved 4 times”
Company took two payments without confirmation and ignored contact attempts.
“no confirmation and just seen they have taken 2 payments”
Emails and telephone go unanswered; customer service is poor.
“Poor customer service.”
Order confirmation and delivery promises failed; communication remained poor.
“this company’s products look great but everything else is shambolic.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Perch & Parrow is a UK online retailer selling furniture and home accessories. The range includes tables, chairs, mirrors, clocks, lighting, and decorative faux plants. Product pages usually show photos, dimensions, and material details. Customers order through an online checkout, with UK deliveries handled by third-party couriers. The company takes standard online payment methods and offers customer service channels for questions and returns.