Many customers highlight friendly, knowledgeable staff and fast, well-organised deliveries. Reviews often mention strong product quality and good packaging. A smaller group describes major delivery delays, high delivery charges, and times when customer service did not respond. A few reviews also point to accessibility barriers and mismatches in product colour or finish.
Examples from available reviews (Jun 2017 – Feb 2026).
Customer service was exceptional and made ordering pleasant.
“My experience when ordering items from Oka is second to none, their assistance in the transactions made it a pleasant experience.”
Reviewer reports worst possible experience and very poor customer service.
“the worst experience and customer service possible”
Items bought and paid for in April remain undelivered; delivery partner and OKA unresponsive.
“I still don’t have the table and bowl I bought and paid for in April”
Received mismatched cushion colours; replacements near match but quality control poor.
“Only they weren’t - one was clearly a paler green tone pattern (almost like the end of a print run)”
Most reviews describe store teams as helpful and attentive, with good face-to-face service. Several mention staff helping with choosing items, taking measurements, and advising on placement. A smaller set of reviews reports poor service and hard-to-resolve problems with delivery or refunds.
Several reviewers praise the quality for what they see as fair prices, and report good quote experiences for larger items. A minority mention voucher expiries, discounts being refused, and high delivery fees. When they occur, these payment and discount problems stand out as clearly negative incidents.
Customers describe enjoyable store layouts, appealing displays, and an easy, unhurried browse. Delivery teams often get credit for careful handling and placing items where needed. Accessibility issues for disabled customers appear in very few reviews, but when mentioned they are described as a clear barrier.
Many reviews praise the build quality of furniture, lighting, and home accessories, and they often note solid packaging on arrival. Several customers say items arrived in perfect condition and matched the description. A small number report quality-control issues, including colour or finish mismatches.
Positive reviews point to clear delivery updates, helpful phone support, and quick responses to enquiries. Other accounts describe long delivery delays and a lack of response from the delivery partner or the retailer. These communication breakdowns show up across multiple negative reviews and disrupt order completion.
Most reviews show strong satisfaction with store service, product quality, and the in-store experience. A noticeable minority report serious problems with delivery, fees, or customer support. This split leads to many strong recommendations alongside a few sharply negative experiences.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Trustpilot (20) · Reviews (4) · Reviews (1) · Quotes shortened · As of: February 2026
Received mismatched cushion colours; replacements near match but quality control poor.
“Only they weren’t - one was clearly a paler green tone pattern (almost like the end of a print run)”
Reviewer reports worst possible experience and very poor customer service.
“the worst experience and customer service possible”
The service received was excellent and satisfactory.
“Excellent service.”
Arrived quickly with well-informed delivery information.
“Arrive quickly Well informed if delivery infomation”
Customer recommends OKA based on their experience.
“I would thoroughly recommend Oka.”
Helpful staff provided an excellent quote and prompt rug delivery.
“Quote provided was excellent value and rugs delivered very promptly.”
Impressed by quality and service; item arrived well packaged and pristine.
“I ordered a candle holder from OKA and I’m genuinely impressed with both the product and the service.”
Novel fruit bowl with great quality and quick delivery.
“Very Novel fruit bowl Great quality Quick delivery”
Prompt delivery and consistently great products; loves the lampshade.
“Delivery was prompt and the product always seems great.”
Customer service was exceptional and made ordering pleasant.
“My experience when ordering items from Oka is second to none, their assistance in the transactions made it a pleasant experience.”
Louise created a new bedroom look with expert in-store customer service.
“Customer Service which can't be replicated on-line and so much more enjoyable in person experience thanks again.”
Outlet team were super helpful and assisted loading purchase into car.
“the team (Terri Francis and Olivier) were super helpful and even managed to stow our purchase into the car boot.”
Louise and team were very helpful during visit.
“Louise and the team at Oka were so helpful today, thank you”
Lovely product selection and good customer service overall.
“lovely selection of interior products and good customer service :)”
Friendly, helpful customer service resolved delivery problem quickly.
“Customer service was friendly, helpful and addressed my delivery problem quickly.”
Welcoming staff, relaxed browsing experience and excellent quality products.
“Professional Service, excellent quality products in a relaxed environment.”
Helpful staff kept delivery updated and placed rug exactly as requested.
“Rug was carried into our house and left exactly where we asked.”
Store lacks lift or ramp, making most of it inaccessible for disabled people.
“No lift no ramp to entrance. Completely inaccessible for disabled people in most of the store. Not good enough Oka.”
Beautiful mirror with very organised, prompt and friendly delivery.
“Fantastic delivery - v organised, prompt and friendly.”
The staff were helpful and friendly.
“Helpful staff .”
Bought a striking lamp; excellent service at the till.
“Staff member at the till was brilliant, very good service.”
Friendly service and good quality products; something for everyone.
“Worm friendly service good quality products. They is something for everyone”
Pleasant, well-presented store with helpful staff and clear pricing.
“It was a very enjoyable shopping experience.”
Staff were helpful and genuinely aimed to find right items.
“Very helpful and friendly staff, weren’t just after sales”
Staff were consistently polite and friendly throughout.
“Such polite and friendly staff.”
Beautiful displays and helpful staff; customer intends to return.
“Very helpful and friendly staff. We'll be back!”
Helpful staff arranged dimensions, purchase and careful packaging for collection.
“Great service and an enjoyable purchase experience - thanks Bethany.”
Excellent phone contact and prompt packaged delivery next day.
“Excellent phone contact and item packaged up and received the next day”
High-quality products at great prices; customer will shop again.
“Lovely quality products at amazing prices will definitely shop there again”
Paid £60 delivery; delivery staff reluctant and pick-up fee refused to be waived.
“I had to pay £60 for a mirror to be delivered”
Beautiful floral display and charming, enthusiastic staff created delightful experience.
“OKA Tunbridge Wells is nothing short of divine.”
Staff were very helpful and willing to assist.
“Super helpful staff. Nothing too much trouble.”
Helpful staff gave great advice leading to a satisfying purchase.
“A very helpful member of staff gave me great advice .. and I love them!”
Staff were courteous and demonstrated good product knowledge.
“Courteous staff with good knowledge.”
Charged £95 delivery on large order despite cheaper competitors and no pickup allowed.
“I spent £1,400 yesterday in your Marlowe store and you want to charge me £95 delivery.”
Items bought and paid for in April remain undelivered; delivery partner and OKA unresponsive.
“I still don’t have the table and bowl I bought and paid for in April”
Lovely, reasonably priced stock with helpful and courteous staff.
“Lovely stock, beautiful Reasonably priced Good quality Staff at this store were extremely helpful and courteous”
Staff were very helpful and consistently attentive.
“Staff very helpful and attentive.”
Couldn’t redeem full £500 voucher because items restocked after expiry.
“they came into stock after our voucher date passed so we were not able to redeem the full voucher.”
Helpful staff member assisted with purchases in store.
“Thank you to the lady who works at Oka in Hoopers, Tunbridge Wells. You were so helpful today with my purchases.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
OKA is a UK retailer focused on home furnishings and interior accessories. It sells furniture, lighting, textiles, rugs, tableware, and decorative items in stores and online. Shoppers can get in-person help, see product demonstrations, and choose delivery or click-and-collect. OKA presents curated collections by room and provides packaging and delivery services for home installation.