Reviews Analysed
21
We Collect & Analyse Reviews
OKA
Experiences & Reviews
OKA is a UK-based retailer of home furnishings, lighting, tableware and furniture, operating both physical stores and an online shop. It is known for curated interiors, seasonal displays and a range of branded and exclusive homewares aimed at customers seeking design-led items.
Overview & Key Metrics
Positive Sentiment
86%
Latest Review
26d
Overall Rating
4.3
Our Analysis
🎯
Service quality
Many reviewers report polite, knowledgeable and helpful in‑store staff who assist with selection, customisation and purchases, creating a positive shopping experience.
Share
Strong
30%
💰
Value for money
Customers are divided: some describe reasonable prices or sale finds, while others criticise high delivery, collection fees or voucher restrictions.
Share
Mixed
10%
⚡
User experience
Shoppers frequently praise store layout, displays and hands‑on assistance, saying browsing and buying in store is enjoyable and inspirational.
Share
Strong
10%
🔧
Product quality
Multiple buyers describe products as good quality, well packaged and matching expectations on arrival; several mention being pleased with their purchases.
Share
Strong
15%
📞
Communication
Some customers note prompt phone contact and careful packaging; others report poor responses from the chosen delivery partner and unanswered complaints.
Share
Mixed
8%
⭐
Overall experience
Overall impressions are largely positive, with many enjoyable purchases, though a minority report unresolved delivery or fee issues that marred their experience.
Share
Strong
27%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
3 sets of Avitus 3-Seater Sofa - Flax Narrow Herringbone and 2 Treer Coffee Table - Oak / Stone
"I have been looking for a proper sofa set to complete my living room. I'm so glad I found this one from OKA. Their customer service was professional and very helpful in helping me customize the sofa set to my requirements, and best of all the price is really affordable! The items were delivered to my doorstep early in the morning. I was amazed by the quick delivery, but when I opened the box and saw the items in real life, I was shocked. The quality of the sofa and tables are just perfect and I'm so happy. Looking forward to another great shopping experience. "
Khari Noe
Collected.reviews
Nov 25, 2021
Featured for: Detailed praise for product and service
Great service - just what you’d expect from Oka!
"After a visit to decide what we liked, a follow-up phone call the next day found me speaking with the ever helpful Bethany @ the Marlborough store. In..."
Ian Hocking
External Source
Sep 30, 2025
Featured for: Good phone contact, careful packaging
Very, very disappointed with Oka
"I still don’t have the table and bowl I bought and paid for in April (it’s now the end of September). The issue is with Rhenus, the delivery service O..."
Andrea Dyer
External Source
Sep 28, 2025
Featured for: Long complaint about delivery and communication
Unreasonable and unsatisfactory delivery, & pick-up charges
"I had to pay £60 for a mirror to be delivered, which we could have picked up in store. The delivery, which cost £60 was meant to be "white glove". Inf..."
Kevin Boocock
External Source
Sep 29, 2025
Featured for: Complains about high delivery and pickup
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: External Source (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
M
Mrs K Brew
External Source
Oct 02, 2025
Striking lamp
Striking lamp, caught my eye straight away. Nice surprise to find it in...
L
Linda Ferguson
External Source
Oct 02, 2025
Worm friendly service good quality…
Worm friendly service good quality pr...
C
Cherill Smethurst
External Source
Oct 02, 2025
Pleasurable shopping experience
Pleasant helpful staff The store was beautifully presented with lots of inspirational ides...
P
Prema
External Source
Oct 01, 2025
Great experience
Very helpful and friendly staff, weren’t just after sales they genu...
L
Lisa Hicks
External Source
Oct 01, 2025
Such polite and friendly staff.
Such polite and...
F
Fiona Findley
External Source
Sep 30, 2025
Lovely shop with beautiful displays and…
Lovely shop with beautiful displays and settings for a wide range of Oka ta...
I
Ian Hocking
External Source
Sep 30, 2025
Great service - just what you’d expect from Oka!
After a visit to decide what we liked, a follow-up phone call the next day found me speaking with the ever helpful Bethany @ the Marlborough store. In...
D
Disastisied of Northwich
External Source
Sep 30, 2025
Excellent phone contact
Excellent phone contact and item pa...
M
Mr p Dawson
External Source
Sep 30, 2025
Lovely quality products at amazing…
Lovely quality products at amazing pr...
K
Kevin Boocock
External Source
Sep 29, 2025
Unreasonable and unsatisfactory delivery, & pick-up charges
I had to pay £60 for a mirror to be delivered, which we could have picked up in store. The delivery, which cost £60 was meant to be "white glove". Inf...
M
Miles Hartley-Jones
External Source
Sep 29, 2025
Glorious Display
⭐⭐⭐⭐⭐ OKA Tunbridge Wells is nothing short of divine. The floral display alone deserves its own fanfare — a riot of style so splendid I half thought I...
S
Sally
External Source
Sep 29, 2025
Super helpful staff
Super helpful staff. No...
J
Julia
External Source
Sep 28, 2025
Love browsing at Oka
Love browsing at Oka. Yesterday I Saw some beautiful cushions and was undecided on whic...
M
Mr. Stephen Rolinson
External Source
Sep 28, 2025
Courteous staff with good knowledge.
Courteous staff wi...
s
stephen knight
External Source
Sep 28, 2025
I spent £1,400 yesterday in your…
I spent £1,400 yesterday in your Marlowe store and you want to charge me £95 delivery. The lady kindly reduced it a bit otherwise I wasn’t buying it....
A
Andrea Dyer
External Source
Sep 28, 2025
Very, very disappointed with Oka
I still don’t have the table and bowl I bought and paid for in April (it’s now the end of September). The issue is with Rhenus, the delivery service O...
K
Khurshid Hanif
External Source
Sep 28, 2025
Great stuff!
Lovely stock, beautiful Reasonably priced Good quality...
A
Anne Cannon
External Source
Sep 28, 2025
Staff very helpful and attentive.
Staff very helpf...
M
Mike McGoun
External Source
Sep 27, 2025
We had a gift voucher for £500
We had a gift voucher for £500 We spent £454 but some of the items we wanted were not in stock so we had to wait for them to com...
T
Thomas H
External Source
Sep 26, 2025
Thank you to the lady who works at Oka…
Thank you to the lady who works at Oka in Hoopers, Tunbr...
Conclusion
Reviews indicate OKA commonly delivers a positive in‑store experience: staff are repeatedly described as helpful, displays are praised and many customers report satisfactory product quality. However, several reviews raise concerns about delivery arrangements and additional fees — including high delivery or collection charges and slow or non-responsive delivery partners. If you are buying large or heavy items, confirm delivery fees, service level and pick‑up policies before purchase. Also check voucher expiry and stock policies if you plan to use store credit; ask staff to confirm how backorders and collections are handled.