Customers describe a split experience: some orders are handled quickly with fixes, while others fail completely. Several buyers report missing parcels or faulty appliances. A small number mention an unexpected bank charge from a foreign company and a website rule that blocks some hairdryer purchases. Overall ratings show a clear divide between strong praise and sharp complaints.
Examples from available reviews (Dec 2021 – Feb 2026).
Repeated orders arrived quickly and in perfect condition, customer service responsive.
“excellent service.”
Received a faulty hairdryer and return process had repeated failures.
“I recieved a hairdryer that does not work”
Unexpected foreign-company charges appeared on bank statement not shown earlier.
“I noticed on my bank statement I was charged more.”
Order marked shipped but not received by the customer.
“no order has been received.”
Reviews point to two distinct service patterns. Positive accounts mention quick fixes and replacement shipments. Negative accounts describe deliveries that never arrived and return attempts that did not solve the problem.
Some shoppers cite good prices and genuine products delivered quickly to the UK. At least one review mentions an unexpected bank-statement charge from a foreign company. Value perceptions run both positive and negative.
One reviewer says the website would not allow a hairdryer purchase due to stated voltage incompatibility. Others report orders marked as shipped but not received, which led to tracking confusion. These issues affected checkout and return handling.
Several reviews say hairdryers arrived faulty and the buyers tried to return them. At least one repeat buyer reports items arriving in perfect condition. Complaints focus on electrical appliances, while other items draw positive comments.
Some customers describe responsive support that found missing items and sent replacements. Others say support did not reply or that return requests went nowhere. Reports show noticeably uneven communication.
Reviews are strongly polarised, ranging from very positive to very negative. Positive comments focus on fast fulfilment and quick corrections when something went wrong. Negative comments focus on non-delivery, faulty appliances, and unexpected bank charges.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (8) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Eyebrow tint never arrived and customer service did not respond.
“It NEVER arrived.”
Received a faulty hairdryer and return process had repeated failures.
“I recieved a hairdryer that does not work”
Order marked shipped but not received by the customer.
“no order has been received.”
Repeated orders arrived quickly and in perfect condition, customer service responsive.
“excellent service.”
Missing item was promptly dispatched after contacting customer support.
“they quickly checked with the packing office and dispatched the missing item.”
Unexpected foreign-company charges appeared on bank statement not shown earlier.
“I noticed on my bank statement I was charged more.”
Purchase arrived quickly to the UK; products genuine and good value.
“The prices are great and products are genuine.”
Website refused to deliver a hairdryer claiming voltage incompatibility.
“they said they can't delivery the hair dryer because the voltage of the item is not compatible in the UK”
DON’T USE!!
I'm not going to award any stars to this film.
I received a hairdryer that does not work, and I have attempted to return the merchandise by sending over 35 emails in an attempt to resolve the situation.
For the past two days, I've been sitting around waiting for Andrew to arrive and pick me up.
First, they were looking for a label, which the customer support agent said to me they would send, but which was never provided despite repeated requests.
The second time, I had a label, but the driver did not show up at the scheduled time.
There are no explicit instructions provided, and there is no response to any inquiries that have been submitted.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Trilab Hair Shop is an online retailer selling haircare products and salon tools. The range includes hairdryers, hair tints, brushes, styling tools, and salon-grade equipment. Product pages show details such as voltage and dimensions, along with shipping options for UK customers. The site accepts major payment cards and uses international payment processors for cross-border orders. Orders ship from online fulfilment centres and arrive through standard courier services.