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We Collect & Analyse Reviews

Trilab Hair Shop
Experiences & Reviews

Trilab Hair Shop is an online retailer specialising in haircare products and styling tools. The shop accepts orders from multiple countries and handles online checkout, shipping and customer support for delivered items. Consumers searching reviews typically look for information on delivery reliability, returns handling, product authenticity and after-sales communication.

Overview & Key Metrics

Reviews Analysed 8
Positive Sentiment 50%
Latest Review 29d
Overall Rating
3.0

Our Analysis

🎯

Service quality

Customers report both prompt problem resolution and reliable deliveries, alongside several cases of failed returns, missed collections and delivery refusals.

Share
21%
Mixed
💰

Value for money

Some buyers note competitive prices and genuine products, while others report unexpected additional charges appearing on payment statements.

Share
6%
Mixed
⚡

User experience

Experiences vary: fast shipping and smooth orders are reported, but there are also instances of unreceived shipments and unclear or missing instructions.

Share
21%
Mixed
🔧

Product quality

Several reviewers confirm authentic, undamaged products arriving quickly, but there are isolated reports of a defective item and compatibility issues for electrical goods.

Share
12%
Mixed
📞

Communication

Communication quality is uneven: some customers praise prompt replies, while others describe long waits for answers, missing labels and unanswered queries.

Share
18%
Weak
⭐

Overall experience

Overall impressions are mixed but lean negative: positive repeat purchases and swift resolutions exist, yet several customers recount unresolved problems and hidden fees.

Share
23%
Weak

View all 8 public customer reviews – filtered by relevance →

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Data Collection

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AI Analysis

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All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 8 reviews

All Customer Reviews

Sources: Trustpilot (7) · Collected.reviews (1) · Quotes shortened · As of: September 2025

L
Laura
trustpilot.com Sep 30, 2025

I wouldnt give any stars

I wouldnt give any stars. I recieved a hairdryer that does not work and have sent over 35 emails trying to organise a return . Ive waited in 2 days wa...

P
Patrick
trustpilot.com Sep 30, 2025

Order not received

Was informed order was shipped 20 July but,...

d
daniela
trustpilot.com Sep 30, 2025

excellent service

excellent service. ordered many times from New Zealand, always got everything in perfect conditions and ve...

S
Sonam
trustpilot.com Sep 30, 2025

Item missing, brilliant customer support to resolve the problem

I ordered on this website for the first time for my usual Kerastase hair products. In total I purchased 6 products but only 5 arrived in the parcel. I...

Y
Yiota Kazamia
trustpilot.com Sep 30, 2025

Hidden charges

Bought Redken products, so no complaint about those. However, Trilab displayed a grand total, yet I noticed on my bank statement I was charged more. W...

E
Eve R
trustpilot.com Sep 30, 2025

I highly recommend

Amazing! I am very happy with my purchase. Arrived to UK very quickly - in 4 days, although now due to pandemic everything is very slow (and I totally...

A
Andrei Luca
trustpilot.com Sep 30, 2025

I'm really dissapointed about this…

I'm really dissapointed about this website, even though they have delivery in UK, they said they can't delivery the hair dryer because the voltage...

K
Kelly R.
Collected.reviews Dec 05, 2021

Hair Dryer



DON’T USE!!



I'm not going to award any stars to this film.

I received a hairdryer that does not work, and I have attempted to return the merchandise by sending over 35 emails in an attempt to resolve the situation.



For the past two days, I've been sitting around waiting for Andrew to arrive and pick me up.

First, they were looking for a label, which the customer support agent said to me they would send, but which was never provided despite repeated requests.

The second time, I had a label, but the driver did not show up at the scheduled time.



There are no explicit instructions provided, and there is no response to any inquiries that have been submitted.

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Conclusion

Reviewers describe a mix of reliable service and significant problems. Several customers praise fast delivery, genuine products and helpful support that resolved missing-item cases. Conversely, multiple reviews describe unresponsive communication, unresolved return logistics and unexpected extra charges. If considering a purchase, check the site’s shipping, return and fee policies, and verify electrical compatibility for appliances. Keep records of order numbers and correspondence to help if support is needed.