Customers often praise the low prices, fast delivery, and helpful staff. Many reviews say the items match the descriptions and feel substantial for the price. A separate group of complaints describes jewellery faults, missing stones, and damaged goods. Many shoppers also report delivery mistakes and refund disputes that were not resolved.
Examples from available reviews (Dec 2019 – Mar 2026).
Bangle was beautiful, substantial and very good value.
“it is beautiful very good weight , extremely good price”
Expensive ring was underweight, unhallmarked and refund mishandled.
“Ring thin band weighing less than advertised and no gold hallmark.”
Wrong order sent twice and refund is still awaited.
“Was sent the wrong order twice and still waiting for my refund.”
New checkout system prevented using Budget Pay as before.
“Won't Let me Use Budget Pay.”
Many reviewers mention quick dispatch and staff who helped sort out lost parcels. Another clear theme is repeated delivery mistakes, wrong items sent, and refunds that were delayed or never received. Several customers describe having to chase replacements or refunds.
Many comments point to competitive prices and obvious bargains across jewellery and accessories. Negative feedback links poor value to faults, or to items that felt underweight or not as described.
Several shoppers describe the website as easy to use and ordering as straightforward. A smaller number mention checkout issues and long phone waits that stopped them from buying.
A strong set of negative reviews describes stones falling out, fittings snapping, and items arriving damaged or different from the photos. On the other hand, many reviews say pieces looked good, felt substantial, matched expectations, and wore well.
Some customers say updates were clear and they stayed informed about their orders. Others mention missing tracking, long call queues, feedback not being published, and slow responses when disputes came up.
Ratings sit at both positive and negative extremes, showing a clear split. Many buyers report smooth purchases and good value, while a sizeable minority describe product problems along with unsatisfying resolutions.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviewcentre (10) · Reviews (1) · Quotes shortened · As of: March 2026
Product was great, well priced with hassle-free delivery.
“Great product at a great price and a trouble free delivery”
Bangle was beautiful, substantial and very good value.
“it is beautiful very good weight , extremely good price”
Parcel fitted through the letterbox and items were loved.
“Yes of course it did.”
Earrings were smaller than pictured and unsafe in ears.
“one fell out so have no longer a pair of earrings”
Products were effective, easy to use and softened hair.
“made my hair feel soft & silky”
Wrong order sent twice and refund is still awaited.
“Was sent the wrong order twice and still waiting for my refund.”
Consistently received great service, good prices and quality items.
“great service good prices and quality items.”
Products were loved and considered good quality at fair prices.
“Love all the products, good quality but reasonable prices”
Coat was fabulous and customer was very pleased.
“Fabulous coat really pleased with my purchase”
Order marked delivered to wrong address and items not received.
“Delivered to wrong address as per proof of delivery photo”
Earrings had excellent quality and great price.
“Excellent quality brilliant look fab price”
Ring had lovely stones and was pretty and dainty.
“Great item, lovely stones, really pretty dainty”
Delivery was prompt and product selection was good.
“Always prompt deliver, fine products, and great choices.”
Experience was excellent as usual with TJC.
“Excellent as usual from TJC”
Customer service praised but disappointed by ladies' fashion presentation and sizing.
“disappointed with the ladies fashion n how its present”
Marked bracelet had to be returned, spoiling the recipient's celebration.
“You sent a marked bracelet to my sister in law for her 60th”
Buyer was kept informed, delivery was fast and items great value.
“Was kept informed. Delivery was fast.”
The customer experienced great service consistently.
“Always great service”
Helpful customer service and good quality made shopping convenient.
“the quality was really good.”
Green leather bag was beautiful and very stylish.
“beautiful green leather bag, very stylish”
Ring was lovely and the buyer was delighted with purchase.
“The boat ring I purchased is lovely”
Customer's negative review of a product was not published.
“they have not put it on their page featuring the product.”
Diamond ring arrived in three days with excellent service.
“it arrived in 3 days.”
Items sometimes differed from description but overall satisfaction.
“not always what it said to be.”
Instyler arrived quickly and was a beautiful colour.
“arrived very quickly and was a beautiful colour.”
Silver chain felt substantial and was good value.
“Silver chain is good weight and great price”
Lost orders recovered and customer praised excellent service.
“Well done excellent customer service.”
Website was easy to use and staff were helpful.
“This site is easy to use.”
Jacket arrived quickly, looked expensive and size was generous.
“delivery was fast, love this jacket looks and feels so expensive”
The buyer found the customer service good.
“Good customer service”
Long-term customer praised timely delivery and gorgeous items.
“I love buying from TJC.”
Good prices and support but several items faulty or misdescribed.
“several of the products I’ve received have been returned because faulty”
One parcel lost and refund replacements required multiple chases.
“I received only 1 parcel, the other was lost.”
Affordable jewellery and products that allow treating yourself.
“amazing products and jewellery for very affordable prices”
TJC regularly offers bargains across many product categories.
“Tjc always have bargains going on”
New checkout system prevented using Budget Pay as before.
“Won't Let me Use Budget Pay.”
Order was easy to place and delivered on time.
“Easy to place order and delivery on time”
Garden chimes were delightful and delivery was efficient.
“my garden chimes are delightful”
Item was offered at a great price.
“Great price”
Product offered great value and fast delivery.
“Great value for money fast delivery time.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
The Jewellery Channel is a UK retail broadcaster and online retailer focused on jewellery, watches, and fashion accessories. It sells gold and silver jewellery, gemstone pieces, watches, beauty tools, and selected homeware. Sales run through live broadcasts and an ecommerce site with product pages, images, and ordering options. Customers can order online or by phone, and use the site to check product details, delivery choices, and the returns process.