Reviews show frequent reports of fast delivery, helpful customer service and good value pricing, with many customers recommending purchases. Several reviewers praise product quality, though there are specific complaints about faulty items, used cosmetics and inaccurate descriptions. A few customers report problems with checkout/payment options and delays when chasing refunds. If you consider buying, check product descriptions and the returns/refund policy, keep order tracking details, and contact customer service promptly if issues arise.
Examples from available reviews (Dec 2019 – Feb 2026).
Customer's negative review of a product was not published.
“they have not put it on their page featuring the product.”
Good prices and support but several items faulty or misdescribed.
“several of the products I’ve received have been returned because faulty”
Lost orders recovered and customer praised excellent service.
“Well done excellent customer service.”
Long-term customer praised timely delivery and gorgeous items.
“I love buying from TJC.”
Reviewers commonly report fast delivery and effective issue resolution; a small number report lost parcels or delayed refunds.
Many reviews highlight bargains, low prices and good value; multiple reviewers explicitly call prices 'great' or 'affordable'.
Customers often describe the site and ordering as easy and quick, though a minority report problems with the new checkout/payment options.
Most reviewers are satisfied with jewellery and items received, but several report faults, used cosmetics or items not matching descriptions.
Customer service is frequently praised for being helpful and resolving issues, yet some reviewers report slow refunds or concerns about review moderation.
The overall tone is positive: repeat buyers and many first-time purchasers report satisfaction; a minority describe disappointing experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviewcentre (10) · Reviews (1) · Quotes shortened · As of: February 2026
Product was great, well priced with hassle-free delivery.
“Great product at a great price and a trouble free delivery”
Bangle was beautiful, substantial and very good value.
“it is beautiful very good weight , extremely good price”
Parcel fitted through the letterbox and items were loved.
“Yes of course it did.”
Earrings were smaller than pictured and unsafe in ears.
“one fell out so have no longer a pair of earrings”
Products were effective, easy to use and softened hair.
“made my hair feel soft & silky”
Wrong order sent twice and refund is still awaited.
“Was sent the wrong order twice and still waiting for my refund.”
Consistently received great service, good prices and quality items.
“great service good prices and quality items.”
Products were loved and considered good quality at fair prices.
“Love all the products, good quality but reasonable prices”
Coat was fabulous and customer was very pleased.
“Fabulous coat really pleased with my purchase”
Order marked delivered to wrong address and items not received.
“Delivered to wrong address as per proof of delivery photo”
Earrings had excellent quality and great price.
“Excellent quality brilliant look fab price”
Ring had lovely stones and was pretty and dainty.
“Great item, lovely stones, really pretty dainty”
Delivery was prompt and product selection was good.
“Always prompt deliver, fine products, and great choices.”
Experience was excellent as usual with TJC.
“Excellent as usual from TJC”
Customer service praised but disappointed by ladies' fashion presentation and sizing.
“disappointed with the ladies fashion n how its present”
Marked bracelet had to be returned, spoiling the recipient's celebration.
“You sent a marked bracelet to my sister in law for her 60th”
Buyer was kept informed, delivery was fast and items great value.
“Was kept informed. Delivery was fast.”
The customer experienced great service consistently.
“Always great service”
Helpful customer service and good quality made shopping convenient.
“the quality was really good.”
Green leather bag was beautiful and very stylish.
“beautiful green leather bag, very stylish”
Ring was lovely and the buyer was delighted with purchase.
“The boat ring I purchased is lovely”
Customer's negative review of a product was not published.
“they have not put it on their page featuring the product.”
Diamond ring arrived in three days with excellent service.
“it arrived in 3 days.”
Items sometimes differed from description but overall satisfaction.
“not always what it said to be.”
Instyler arrived quickly and was a beautiful colour.
“arrived very quickly and was a beautiful colour.”
Silver chain felt substantial and was good value.
“Silver chain is good weight and great price”
Lost orders recovered and customer praised excellent service.
“Well done excellent customer service.”
Website was easy to use and staff were helpful.
“This site is easy to use.”
Jacket arrived quickly, looked expensive and size was generous.
“delivery was fast, love this jacket looks and feels so expensive”
The buyer found the customer service good.
“Good customer service”
Long-term customer praised timely delivery and gorgeous items.
“I love buying from TJC.”
Good prices and support but several items faulty or misdescribed.
“several of the products I’ve received have been returned because faulty”
One parcel lost and refund replacements required multiple chases.
“I received only 1 parcel, the other was lost.”
Affordable jewellery and products that allow treating yourself.
“amazing products and jewellery for very affordable prices”
TJC regularly offers bargains across many product categories.
“Tjc always have bargains going on”
New checkout system prevented using Budget Pay as before.
“Won't Let me Use Budget Pay.”
Order was easy to place and delivered on time.
“Easy to place order and delivery on time”
Garden chimes were delightful and delivery was efficient.
“my garden chimes are delightful”
Item was offered at a great price.
“Great price”
Product offered great value and fast delivery.
“Great value for money fast delivery time.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
The Jewellery Channel (TJC) is a UK-based retail broadcaster and online store specialising in jewellery and related lifestyle products. It operates an e-commerce site alongside televised shopping, listing rings, necklaces, fashion, beauty and homeware items. Consumers researching TJC reviews typically look for information on product authenticity, delivery, returns and customer support.