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We Collect & Analyse Reviews

The Jewellery Channel
Experiences & Reviews

The Jewellery Channel (TJC) is a UK-based retail broadcaster and online store specialising in jewellery and related lifestyle products. It operates an e-commerce site alongside televised shopping, listing rings, necklaces, fashion, beauty and homeware items. Consumers researching TJC reviews typically look for information on product authenticity, delivery, returns and customer support.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 90%
Latest Review 25d
Overall Rating
4.6

Our Analysis

🎯

Service quality

Reviewers commonly report fast delivery and effective issue resolution; a small number report lost parcels or delayed refunds.

Share
18%
Strong
💰

Value for money

Many reviews highlight bargains, low prices and good value; multiple reviewers explicitly call prices 'great' or 'affordable'.

Share
13%
Strong
⚡

User experience

Customers often describe the site and ordering as easy and quick, though a minority report problems with the new checkout/payment options.

Share
10%
Strong
🔧

Product quality

Most reviewers are satisfied with jewellery and items received, but several report faults, used cosmetics or items not matching descriptions.

Share
22%
Strong
📞

Communication

Customer service is frequently praised for being helpful and resolving issues, yet some reviewers report slow refunds or concerns about review moderation.

Share
10%
Mixed
⭐

Overall experience

The overall tone is positive: repeat buyers and many first-time purchasers report satisfaction; a minority describe disappointing experiences.

Share
27%
Strong

View all 21 public customer reviews – filtered by relevance →

Our Independent Methodology

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Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

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Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Filter by Source

Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

M
Margaret aitken
trustpilot.com Sep 30, 2025

The boat ring I purchased is lovely I…

The boat ring I purchased is lovely I had looked at it many times but...

k
ken underhill
trustpilot.com Sep 30, 2025

Good service

I reviewed some CBD oil that I purchased from TJC. I have noticed that as my review was not favourable, they have not p...

H
Hilary
trustpilot.com Sep 30, 2025

Birthday Present

Had a look at what was on offer, was looking for a present for my daughter, f...

S
Susanne Simmons
trustpilot.com Sep 30, 2025

Always on time

Always on time, not always what it said to be.Bu...

G
Gillian Keogh
trustpilot.com Sep 30, 2025

Instyler

I ordered an Instyler which arrived ve...

M
Mrs Creese
trustpilot.com Sep 30, 2025

Silver chain is good weight and great…

Silver chain is good...

M
Mrs Marion Wall
trustpilot.com Sep 30, 2025

Missing goods

My orders arrived in tact after tjc investigated them lost in transit.all were as expected im rea...

M
M Wallace
trustpilot.com Sep 30, 2025

This site is easy to use

This site is easy to use. The jewellery is beautiful. T...

C
Carl Yeomans
trustpilot.com Sep 30, 2025

Order placed and delivery was fast

Order placed and delivery was fast, love this jacket looks and f...

E
Eileen Hartman
trustpilot.com Sep 30, 2025

Good customer service

...

M
Marian
trustpilot.com Sep 30, 2025

I love buying from TJC

I love buying from TJC. They’re very good at delivering on time their items are gorgeous I have...

k
kay sussex
trustpilot.com Sep 30, 2025

Great prices and customer service, quality control/description could be better

TJC is on the whole a positive online shopping experience with a good range of products at great prices and excellent customer support BUT there are a...

M
Ms Kitchen
trustpilot.com Sep 30, 2025

Poor delivery and customer service

Bid and won 3 bags on the auction. Despatched in 2 parcels. I received only 1 parcel, the other was lost. Has to message several times to be offered r...

S
SHARON from TOOTING
trustpilot.com Sep 30, 2025

You can treat yourself with amazing…

You can treat yourself with amazing produc...

M
Mrs Susan Heron
trustpilot.com Sep 30, 2025

Tjc always have bargains going on from…

Tjc always have bargains going on from there special days of beauty,jewellery,housewears,gardening,fa...

j
julie smart
trustpilot.com Sep 30, 2025

Your New System Checking out Not So…

Your New System Checking out Not So good. Won't...

P
Pixie
trustpilot.com Sep 30, 2025

Easy to place order

Easy to place order...

D
Dinah
trustpilot.com Sep 30, 2025

my garden chimes …

my garden chimes are delightful and ordering was very qu...

J
Jude Bishop
trustpilot.com Sep 30, 2025

Great price

...

R
RichardHawkins
trustpilot.com Sep 30, 2025

Great value for money fast delivery…

Great value for mone...

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Conclusion

Reviews show frequent reports of fast delivery, helpful customer service and good value pricing, with many customers recommending purchases. Several reviewers praise product quality, though there are specific complaints about faulty items, used cosmetics and inaccurate descriptions. A few customers report problems with checkout/payment options and delays when chasing refunds. If you consider buying, check product descriptions and the returns/refund policy, keep order tracking details, and contact customer service promptly if issues arise.