Reviews generally highlight strong material quality, careful presentation and helpful customer responses, with many customers making repeat purchases. Several reviewers praise size guidance, packaging and prompt delivery for personalised or gift orders. At the same time a minority report durability problems—specifically separating layers—and a few customers describe unresponsive communications. If durability and returns handling are important to you, consider asking the seller about construction (single‑piece leather versus glued layers) and the returns process before purchasing.
Examples from available reviews (Mar 2023 – Feb 2026).
High-quality, sustainably made belt and bag with excellent craftsmanship.
“I am highly impressed with the quality of their products.”
Two belts began delaminating within a year despite high price.
“the front and back of the belt are coming apart.”
Customer service unresponsive; couldn't exchange belt due to no reply.
“Worst customer service ever.”
Three British-made belts arrived pristine, well-sized and high quality.
“Nicely packaged and all belts were in pristine condition”
Most reviewers describe friendly, helpful customer service and quick resolutions; a minority report unresponsiveness or poor handling of returns.
A small number of customers question value for money, citing belts that delaminated or failed within months despite paying mid‑range prices.
Reviewers frequently note clear size guidance, careful packaging, prompt delivery and smooth personalised or gift-order processes.
Most buyers praise the leather, finish and presentation; however some report construction issues such as front/back layers separating after months.
Many customers report prompt, courteous replies and helpful follow-up; a smaller group experienced ignored emails and missing return labels.
Overall impressions are largely positive with repeat purchases and recommendations, though a notable minority report poor durability or service gaps.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (21) · Collected.reviews (1) · Quotes shortened · As of: February 2026
No email replies and order delayed; belt not received.
“I HAVE SENT 2 EMAILS TO THIS COMPANY HAVE NOT RECEIVED A REPLY.”
Purchased three comfortable high-quality belts with attractive stitching.
“all are very high quality.”
Bought a personalised hip flask and received great speedy service.
“Great speedy service.”
Very pleased with high-quality belts and fantastic customer service.
“The belts are very high quality and the customer service is fantastic.”
Would recommend and will shop again due to great product and service.
“I will definitely recommend this company, will shop again in the future.”
Two belts began delaminating within a year despite high price.
“the front and back of the belt are coming apart.”
Purchased three belts and found them to be wonderful quality.
“Wonderful quality belt!”
Customer service unresponsive; couldn't exchange belt due to no reply.
“Worst customer service ever.”
Company promptly offered a refund and provided excellent customer care.
“Excellent customer care”
Very satisfied; belts show leather craftsmanship and neat packaging.
“they exude quality in their leather craftsmanship”
Three British-made belts arrived pristine, well-sized and high quality.
“Nicely packaged and all belts were in pristine condition”
Extremely dissatisfied with unresponsive customer service.
“The worst customer service ever !!”
Attention to packaging ensured leather bags arrived in pristine condition.
“delivered in pristine condition and ready to be used right away.”
Fast and kind service producing a 50th anniversary gift.
“The speed aswell as kindness in producing my order - a 50th anniversary gift - excellent service!”
Three belts purchased; one-year-old belt shows minimal wear despite daily use.
“hardly shows any signs of wear and tear despite being worn almost daily.”
Leather notebook cover was excellent quality; customer service resolved a small issue.
“The quality was excellent”
Belts broke after months and replacements also failed; poor construction suspected.
“Great belts for the 2 months before they break”
Received a good-quality product delivered promptly.
“Good quality product and delivered promptly.”
Second belt's quality is great though personalised one was too wide.
“the quality is great.”
Reviewer states the belt is wonderful quality.
“Wonderful quality belt!”
Full-grain leather belt met high expectations and customer service was excellent.
“Lovely quality leather, and nicely presented in a box.”
I recently purchased a leather belt and bag from The British Belt Company and I am highly impressed with the quality of their products. It's great to see a company that places such importance on sustainability, as all their goods are made using full-grain, sustainable leather.
The craftsmanship and attention to detail is evident in the design of both the belt and bag; they are sturdy yet elegant. The belt buckle feels very secure when fastened - this gives me confidence that it won't come undone unexpectedly, which can be frustrating with some other belts I've owned in the past. Equally impressive was the spaciousness of my new bag: everything fits perfectly without any bulging or overstressing zippers.
It's nice knowing these items were handmade at their factory in Rutland, England - you can really tell lot of love went into crafting each piece! As someone who appreciates British heritage (though tired by those Royal jokes), owning something that has been "made in Britain" holds special significance for me because of its cultural value.
Overall, I had an excellent experience shopping at The British Belt Company - friendly customer service and high-quality, beautifully crafted products practically ooze out from them. Definitely worth checking out!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
The British Belt Company is a UK brand specialising in leather belts and related leather accessories, operating primarily through direct retail channels. Consumers researching this brand typically look for information on product construction, durability, customer service and ordering details such as sizing and customisation.