Reviews Analysed
21
We Collect & Analyse Reviews
T.U.K Shoes
Experiences & Reviews
T.U.K Shoes is a footwear retailer known for alternative-styled shoes such as creepers, selling via an online store with international shipping. People checking reviews typically want information about sizing, delivery, returns and product durability before buying.
Overview & Key Metrics
Positive Sentiment
24%
Latest Review
19d
Overall Rating
1.9
Our Analysis
🎯
Service quality
Most reviewers describe problems with returns, refunds and order handling; a minority report prompt, helpful exchanges and occasional replacements.
Share
Weak
21%
💰
Value for money
Several buyers say shoes feel overpriced given short-lived soles and defects; a few customers find prices acceptable when fit and style meet expectations.
Share
Weak
17%
⚡
User experience
Common complaints about sizing guidance, complicated returns and carrier issues for international deliveries; some customers report fast shipping and accurate sizing.
Share
Weak
16%
🔧
Product quality
Multiple reports of soles wearing out, falling off or other rapid failures; a smaller number describe comfortable, well-fitting pairs that lasted.
Share
Weak
9%
📞
Communication
Many reviewers report delayed or no replies to queries and unresolved refund questions; a minority name specific staff who were helpful and responsive.
Share
Weak
9%
⭐
Overall experience
Overall impressions skew negative: recurring issues with durability, returns and responsiveness, though some buyers report satisfactory delivery and service.
Share
Weak
28%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – September 2025).
Great Customer Service, But Quality Needs Work
"Great Customer Service, But Quality Needs Work I’ve seen a lot of reviews slating T.U.K’s customer service — in my experience, that couldn’t be furthe..."
Nate Boddington
Trustpilot
Sep 30, 2025
Featured for: Good service, poor durability
IMissing refund (about 200€) CAREFUL when ordering!!!
"I bought two pairs of shoes which didn't fit well, so I had to return them and ask for a refund. When I reached the consumer dpt., they asked me to pl..."
Aleidis
Trustpilot
Sep 30, 2025
Featured for: Missing refund, complex returns
Trustfull
"It was a bit scary, to buy shoes online, but all went well, fast delivery. Unfortunate shoes were too small, so I had to return and reorder. All went..."
Barbara
Trustpilot
Sep 30, 2025
Featured for: Fast delivery and refund
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
J
Judyta
trustpilot.com
Sep 30, 2025
the shoes didn't even arrive at first…
the shoes didn't even arrive at first the contact was fine but the moment there was a problem I was like completely ghosted they never answer any of m...
B
Barbara
trustpilot.com
Sep 30, 2025
Trustfull
It was a bit scary, to buy shoes online, but all went well, fast delivery. Unfortunate shoes were too small, so I had to return and reorder. All went...
N
Nate Boddington
trustpilot.com
Sep 30, 2025
Great Customer Service, But Quality Needs Work
Great Customer Service, But Quality Needs Work I’ve seen a lot of reviews slating T.U.K’s customer service — in my experience, that couldn’t be furthe...
K
Kinga
trustpilot.com
Sep 30, 2025
Costumer service spot on
Can't edit my old comment so here's another one. Initially ordered a wrong size and read on their return policies that they can't exchange the order b...
P
Pretty Ditsy Kitty
trustpilot.com
Sep 30, 2025
Over the moon with my purchase
I was originally skeptical. I seen the reviews, but I couldn't get a better price than this. The T.U.K kitty range is well sought after (hard to find...
T
Travis Selassie
trustpilot.com
Sep 30, 2025
TUK shoes Customer Service BITES
I have bought shoes from them since 2016, this last time in Dec 2024 they messed up...
S
Surfinburp
trustpilot.com
Sep 30, 2025
Do not give them your patronage
Really sad i can't give less than 1 star because this company does ship to the EU but it does not include a return label with the parcel. Now i have t...
G
Giulia
trustpilot.com
Sep 30, 2025
Nightmare process to return the parcel
I made a mistake and I ordered a pair of shoes that were too small. I noticed immediately and tried to change the order, no way to do that through the...
R
Reginald Charles Shaw
trustpilot.com
Sep 30, 2025
Returns set up awful …
I ordered two pairs of creepers that were too small-the size guide on the websiteis not usefulat sll. Fair enough, but when I attempted to return them...
C
Chris
trustpilot.com
Sep 30, 2025
Displrespectful company
Jackie (The customer service agent) refuse to remove me from their solicitation list that I never signed up for. She was not helpful and just ke...
L
Lauren Morrison
trustpilot.com
Sep 30, 2025
One star because I ordered the women’s…
One star because I ordered the women’s size 4 after looking at the chart THEY provide on their page. Was sent a eu37 which technically is meant to be...
N
Nadezda Stijovic
trustpilot.com
Sep 30, 2025
Size too small and you have to pay shipping costs
My order TUK55050EU came fine but the shoes were way too small, at least 2 sizes too small. The website doesn’t offer any measurements or ins...
P
Peter
trustpilot.com
Sep 30, 2025
Delivery costs to Germany are incorrectly stated by TUK
Although TUK advertises on their website and in their shipping policies that all fees and taxes for delivery to Germany are paid by them, this is NOT...
A
Aleidis
trustpilot.com
Sep 30, 2025
IMissing refund (about 200€) CAREFUL when ordering!!!
I bought two pairs of shoes which didn't fit well, so I had to return them and ask for a refund. When I reached the consumer dpt., they asked me to pl...
C
Christina
trustpilot.com
Sep 30, 2025
Do not ship with UPS!
It’s horrible! It’s super complicated with UPS! Please, never again! Don’t use UPS, please use DHL for Items which are ordered from Germany! I never g...
L
Luke James
trustpilot.com
Sep 30, 2025
Very poor quality
I've worn T.U.K. shoes for years despite them never having been particularly good quality, because I absolutely love the style, however, two pairs tha...
d
dave bland
trustpilot.com
Sep 30, 2025
Falling apart!!! 😡
Bought some Viva Creepers from them 3 years ago, take into account that I have hardly worn them- maybe 6-7 times on special occasions n paid £110, I’m...
M
Martin Byrne
trustpilot.com
Sep 30, 2025
Definitely a scam
Definitely a scam. Ordered shoes months ago and no communication or delivery. T...
J
Jai
trustpilot.com
Sep 30, 2025
Sole fell off on 2nd wear
Purchased with caution and was a little concerned when the purple pointed/multi-strap creepers arrived. There were minor defects that suggested they w...
D
Dwayne
trustpilot.com
Sep 30, 2025
After 3 days of wearing my black and…
After 3 days of wearing my black and w...
Conclusion
Reviews show a clear pattern: many customers experience difficulties with returns, refunds, customs/shipping and slow or absent communication. At the same time several buyers report fast delivery, accurate sizing and helpful agents who arranged replacements or refunds. Product durability is a recurring concern—multiple reviewers report soles wearing out or detaching after short use. If you consider buying, check sizing carefully, confirm international shipping and return costs in advance, and keep documentation of any returns or communications.