Reviewers often report soles failing fast and shoes falling apart after short use. Several customers describe paying return costs, having refunds denied, or facing a drawn-out refund process. Many buyers mention poor responsiveness and unclear shipping or tracking updates. A smaller group reports accurate sizing, quick exchanges, and durable pairs.
Examples from available reviews (Dec 2021 – Feb 2026).
Sneakers began falling apart after three days of wearing.
“started falling to bits.”
Shoes arrived much too small and I had to pay €25 return postage.
“Had to send them back and pay extra 25EUR for shipping costs”
Package tracking hasn't moved for two months and company gave no explanation.
“marked with a “delivered” on my Gmail but the tracking says otherwise”
Comfortable, durable suede creepers with great price and no signs of wear.
“I've been wearing them for approximately 4 months now and there's no signs of wear.”
Several reviews describe refunds being denied or returned items not being credited. Multiple customers say returns required them to pay postage and that the process felt complicated. A smaller number mention fast refunds and an exchange arranged by the company, with the return accepted.
Frequent value complaints tie back to shoes failing after minimal wear. A few customers report good comfort and durability, but these accounts appear less often. Negative reviews also repeat financial loss from returns not being reimbursed or deliveries that failed.
Sizing guidance gets mixed results: some buyers report a perfect fit, while others received the wrong size. A small number of positive reviews mention fast international delivery. For many customers, return costs and order mistakes make purchasing feel less straightforward.
Complaints repeatedly mention soles separating and rapid wear. Several reviews say the shoes “falling apart” within weeks or months of light use. A few isolated comments note durable suede and pairs lasting months without wear.
Many reviews say the seller stopped responding or did not provide tracking updates. Customers also mention misleading price or tax details and refusal to remove them from mailing lists. A few reviews describe prompt, helpful replies, but they are limited.
Reviews split between satisfied buyers who got accurate sizing and quick exchanges, and many dissatisfied buyers who dealt with product failure, return costs, or silence from support. Complaints focus heavily on refunds, returns, and durability. Positive experiences appear, but less often.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (23) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Package tracking hasn't moved for two months and company gave no explanation.
“marked with a “delivered” on my Gmail but the tracking says otherwise”
They denied my refund despite proof of return and offered a small voucher.
“they said they wouldn’t give me a refund because they never recieved them”
Shoes fell apart within months and customer service was unresponsive.
“Don't waste your money on this.”
The seller stopped responding and I couldn't get a refund.
“they never answer any of my questions”
Fast delivery and returns; refund was processed quickly despite costs.
“And the refund was fast.”
Excellent customer service but shoes frequently broke within months.
“Overall: Excellent customer service, great designs, but poor long-term quality.”
Customer service arranged an exchange despite policy, though I paid postage.
“They have exchanged my order.”
International delivery was quick and sizing guide produced a perfect fit.
“The size guide was spot on”
They messed up my order and did not provide any resolution.
“it was basically impossible to get any satisfaction from them at all.”
They don't include return labels and require customers to pay return postage.
“it does not include a return label with the parcel.”
Returned items require unpaid postage and the process felt complicated.
“I NEED TO PAY FOR THE RETURN.”
Size guide was unhelpful and returns require customers to pay postage.
“size guide on the websiteis not usefulat sll.”
Customer service refused to remove me from their mailing list and was unhelpful.
“refuse to remove me from their solicitation list”
Size chart confusion led to receiving a men's size and refusal to pay shipment costs.
“I ordered a size 4, got a men’s 3 and I refuse to pay shipment costs back to them.”
Shoes arrived much too small and I had to pay €25 return postage.
“Had to send them back and pay extra 25EUR for shipping costs”
T.U.K's shipping information misled about taxes and they stopped responding.
“the prices in the webshop are by no means the final prices”
After returning items I wasn't refunded and faced high customs and return costs.
“I've lost my money and my patience.”
Shipping with UPS caused failed delivery and parcel return to the UK.
“UPS will send my parcel back to the UK!”
Multiple recent pairs suffered sole failures and wore out very quickly.
“the soles on both shoes had worn down so much that there were holes”
Hardly worn shoes costing £110 fell apart and customer service suggested a cobbler.
“they're falling apart.”
Order never arrived and the company provided no communication.
“Took my money and ran.”
Sole fell off on the second wear after minor defects were noticed.
“the sole fell off the right shoe”
Sneakers began falling apart after three days of wearing.
“started falling to bits.”
I'm glad you like the T.U.K Shoes Company's 1970 Creeper shoe. I really love them and their sound...the price is great too! I like this shoe very much, it's so soft and stylish. I've been wearing them for approximately 4 months now and there's no signs of wear. The shoe is comfortable and durable.This shoe is soft and smooth on the bottom, which is why it's great for long walks or hikes. It is also durable so it can last a long time without getting worn down. If you are looking for a slim yet unique shoe then try these out! I would recommend picking one up if you're a fan of creepers.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
T.U.K Shoes designs, makes, and sells footwear under the T.U.K brand. It offers a range of adult shoe styles in multiple sizes. Customers can buy through the official online store and authorised retailers. Listings include size guidance and product specifications to help shoppers choose.