Reviews show a clear pattern: many customers experience difficulties with returns, refunds, customs/shipping and slow or absent communication. At the same time several buyers report fast delivery, accurate sizing and helpful agents who arranged replacements or refunds. Product durability is a recurring concern—multiple reviewers report soles wearing out or detaching after short use. If you consider buying, check sizing carefully, confirm international shipping and return costs in advance, and keep documentation of any returns or communications.
Examples from available reviews (Dec 2021 – Feb 2026).
Excellent customer service but shoes frequently broke within months.
“Overall: Excellent customer service, great designs, but poor long-term quality.”
After returning items I wasn't refunded and faced high customs and return costs.
“I've lost my money and my patience.”
Fast delivery and returns; refund was processed quickly despite costs.
“And the refund was fast.”
Most reviewers describe problems with returns, refunds and order handling; a minority report prompt, helpful exchanges and occasional replacements.
Several buyers say shoes feel overpriced given short-lived soles and defects; a few customers find prices acceptable when fit and style meet expectations.
Common complaints about sizing guidance, complicated returns and carrier issues for international deliveries; some customers report fast shipping and accurate sizing.
Multiple reports of soles wearing out, falling off or other rapid failures; a smaller number describe comfortable, well-fitting pairs that lasted.
Many reviewers report delayed or no replies to queries and unresolved refund questions; a minority name specific staff who were helpful and responsive.
Overall impressions skew negative: recurring issues with durability, returns and responsiveness, though some buyers report satisfactory delivery and service.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (23) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Package tracking hasn't moved for two months and company gave no explanation.
“marked with a “delivered” on my Gmail but the tracking says otherwise”
They denied my refund despite proof of return and offered a small voucher.
“they said they wouldn’t give me a refund because they never recieved them”
Shoes fell apart within months and customer service was unresponsive.
“Don't waste your money on this.”
The seller stopped responding and I couldn't get a refund.
“they never answer any of my questions”
Fast delivery and returns; refund was processed quickly despite costs.
“And the refund was fast.”
Excellent customer service but shoes frequently broke within months.
“Overall: Excellent customer service, great designs, but poor long-term quality.”
Customer service arranged an exchange despite policy, though I paid postage.
“They have exchanged my order.”
International delivery was quick and sizing guide produced a perfect fit.
“The size guide was spot on”
They messed up my order and did not provide any resolution.
“it was basically impossible to get any satisfaction from them at all.”
They don't include return labels and require customers to pay return postage.
“it does not include a return label with the parcel.”
Returned items require unpaid postage and the process felt complicated.
“I NEED TO PAY FOR THE RETURN.”
Size guide was unhelpful and returns require customers to pay postage.
“size guide on the websiteis not usefulat sll.”
Customer service refused to remove me from their mailing list and was unhelpful.
“refuse to remove me from their solicitation list”
Size chart confusion led to receiving a men's size and refusal to pay shipment costs.
“I ordered a size 4, got a men’s 3 and I refuse to pay shipment costs back to them.”
Shoes arrived much too small and I had to pay €25 return postage.
“Had to send them back and pay extra 25EUR for shipping costs”
T.U.K's shipping information misled about taxes and they stopped responding.
“the prices in the webshop are by no means the final prices”
After returning items I wasn't refunded and faced high customs and return costs.
“I've lost my money and my patience.”
Shipping with UPS caused failed delivery and parcel return to the UK.
“UPS will send my parcel back to the UK!”
Multiple recent pairs suffered sole failures and wore out very quickly.
“the soles on both shoes had worn down so much that there were holes”
Hardly worn shoes costing £110 fell apart and customer service suggested a cobbler.
“they're falling apart.”
Order never arrived and the company provided no communication.
“Took my money and ran.”
Sole fell off on the second wear after minor defects were noticed.
“the sole fell off the right shoe”
Sneakers began falling apart after three days of wearing.
“started falling to bits.”
I'm glad you like the T.U.K Shoes Company's 1970 Creeper shoe. I really love them and their sound...the price is great too! I like this shoe very much, it's so soft and stylish. I've been wearing them for approximately 4 months now and there's no signs of wear. The shoe is comfortable and durable.This shoe is soft and smooth on the bottom, which is why it's great for long walks or hikes. It is also durable so it can last a long time without getting worn down. If you are looking for a slim yet unique shoe then try these out! I would recommend picking one up if you're a fan of creepers.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
T.U.K Shoes is a footwear retailer known for alternative-styled shoes such as creepers, selling via an online store with international shipping. People checking reviews typically want information about sizing, delivery, returns and product durability before buying.