Many reviewers say the products work well, feel solid, and arrive quickly. Several customers describe failed communication, cancelled appointments, and items staying out of stock for long periods. Reviews show a clear divide: high scores for the products, low scores for service or shipping. That split influences both purchase decisions and how people feel after buying.
Examples from available reviews (Nov 2021 – Feb 2026).
Order not shipped and the company provided no communication.
“Swiss Clinic is a scam company, avoid placing an order at their website.”
Appointment cancelled for being eight minutes late despite call.
“Very bad customer service.”
Microneedling treatment produced noticeable skin improvements within a week.
“What i found life changing was the Face Microneedling”
Fast delivery and very good product quality reported.
“Super fast delivery, very good quality products!”
Several reviews describe poor service, including an appointment cancelled for arriving a few minutes late and a doctor seen as uninterested. Reviewers repeatedly point to replacement parts being out of stock as a service issue. A smaller group say staff were professional and caring.
Some customers say the devices and serums are good value and specifically describe smaller devices as worth buying. Most value comments come from people who bought devices and kits. A few reviewers say they did not like the products.
Users describe the devices as straightforward and easy to use, with visible results after one or two treatments. Fast delivery often comes up alongside positive product experiences. A few customers report no effect at first, then improvement later.
Many reviews praise effective microneedling kits and serums, plus well-made devices that improve skin texture. Reported results include smoother, plumper skin and makeup going on better. A small number of reviewers say certain products did not help or that they disliked them.
Several reviews mention emails going unanswered, orders not being shipped, and trouble cancelling or changing deliveries. Customers describe missing customer service and weak order updates. These issues come up often in low-rated reviews.
Many reviewers are happy with the products, while complaints about customer service and shipping show up frequently. The overall experience often comes down to whether ordering and delivery went smoothly. Reviews draw a stark contrast between product results and after-sales support.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Doctor showed little interest and unsuitable prescription for child.
“Customer experience was not great”
Appointment cancelled for being eight minutes late despite call.
“Very bad customer service.”
Order not shipped and the company provided no communication.
“Swiss Clinic is a scam company, avoid placing an order at their website.”
Unable to contact company and couldn't cancel or correct delivery.
“there is no customer service support at all.”
Microneedle patches improved under-eye volume, effective despite discomfort.
“These undereye Microneedle patches have become a weekly staple for me.”
Replacement heads perpetually out of stock preventing needed replacements.
“Every time I look they are sold out and never come back into stock”
Microneedling treatment produced noticeable skin improvements within a week.
“What i found life changing was the Face Microneedling”
Reviewer found the hair serum excellent and highly recommends it.
“Best hair serum ever”
Products were great and delivery was fast.
“Great products and fast delivery”
Fast delivery and very good product quality reported.
“Super fast delivery, very good quality products!”
Small device works well and was sold at a good price.
“Great wee machine”
Device feels luxurious, well made, produced smooth plumped skin.
“smooth, plumped and healthy looking skin.”
Staff consistently professional and friendly.
“Always professional & friendly.”
Derma roller arrived professional-looking and performed gently and effectively.
“the Derma Roller itself is so gentle”
Initial results were minimal but improvement seen on second treatment.
“Didn't notice much difference at first”
Microneedling kit greatly improved skin appearance and texture.
“Microneedling is brilliant with this kit”
Microneedling home kit produced immediate smoother skin and easier makeup application.
“Noticed the difference in my skin straight away.”
Microneedling set worked well with no adverse reactions reported.
“with no adverse reactions.”
Product easy to use and staff provided caring service.
“Easy to use, caring service”
Reviewer did not like the products.
“Did not like your products”
Respond to My Emails
I Purchased the Eye Lashes Growth serum from Swiss clinic products, and it's been a month of using it. I am still waiting for the results to show up. I have dark spots on my eyelids. I am not sure if it will work in that area or not.
I want to inform you that your product is not working for me. I have been using it for the past three weeks, and my eyelashes are still the same length as they were before. I've tried calling your staff but no answer, you don't respond to my emails.
It's a quite disappointing total waste of money.
I honestly don't recommend it !!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Swiss Clinic runs an online shop for aesthetic skincare and at-home treatment devices. Its range includes topical serums, clinic-style skin devices, and treatment accessories sold directly to consumers. The website offers product details, how-to instructions, and online checkout. Swiss Clinic also lists support contacts and delivery options on the product pages.