Reviews Analysed
21
We Collect & Analyse Reviews
Swiss Clinic
Experiences & Reviews
Swiss Clinic is a consumer skincare brand that sells topical treatments and at‑home beauty devices through direct online channels. People searching reviews typically want information on product effectiveness, delivery and customer support. Independent buyers should check official product instructions, warranty and contact options on the company website before purchasing.
Overview & Key Metrics
Positive Sentiment
71%
Latest Review
18d
Overall Rating
3.9
Our Analysis
🎯
Service quality
Several reviewers report unhelpful or cancelled appointments and missed support; a minority describe professional, friendly staff.
Share
Weak
11%
💰
Value for money
Comments split: some say products are reasonably priced, others call them expensive or a waste of money.
Share
Weak
5%
⚡
User experience
Many note fast delivery and easy-to-use kits; others cite website issues, wrong addresses, restock problems and ordering errors.
Share
Mixed
14%
🔧
Product quality
Majority praise product effectiveness, packaging and build quality (kits, patches, serums); a smaller group reports no benefit or faults.
Share
Strong
28%
📞
Communication
Multiple reviewers describe unanswered emails, missing order updates and unreachable support channels; communication feedback is mainly negative.
Share
Weak
5%
⭐
Overall experience
Overall impressions are split: many positive product experiences and delivery reports, while a notable minority report poor service and communication.
Share
Mixed
37%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
Customer service doesn't exist in Swiss Clinic
"Update: It is a second day I have been trying to contact Swiss Clinic without any luck. I want to cancel my order. On the company’s phone there is a v..."
G. Chaukhan
Trustpilot
Sep 30, 2025
Featured for: Detailed communication and website failures
Swiss Clinic is a scam company
"Swiss Clinic is a scam company, avoid placing an order at their website. I’ve ordered the microneedling device, it’s been more than a week and it hasn..."
Katerina Nikolayeva
Trustpilot
Sep 30, 2025
Featured for: Order not shipped; strong negative claim
This has been one of the best
"This has been one of the best, and only ways I could get my hereditary sunken zombie undereyes to look 'normal'. The simplicity of this is amazing, an..."
May
Trustpilot
Sep 30, 2025
Featured for: Positive product result; notes price
Happy with my products!
"Super fast delivery, ver..."
customer
Trustpilot
Sep 30, 2025
Featured for: Short, positive on delivery and quality
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
M
Martin
trustpilot.com
Sep 30, 2025
Won't return
Reception entrance nice when registering my 2 young girls. After initial testing temp, weight, height, pulse etc saw a doctor. Showed very little inte...
A
Anita
trustpilot.com
Sep 30, 2025
Very bad customer service
Very bad customer service. Absolutely no politeness and any attempt to help the patients. I was 8 minutes late this morning, I gave a call that I will...
K
Katerina Nikolayeva
trustpilot.com
Sep 30, 2025
Swiss Clinic is a scam company
Swiss Clinic is a scam company, avoid placing an order at their website. I’ve ordered the microneedling device, it’s been more than a week and it hasn...
G
G. Chaukhan
trustpilot.com
Sep 30, 2025
Customer service doesn't exist in Swiss Clinic
Update: It is a second day I have been trying to contact Swiss Clinic without any luck. I want to cancel my order. On the company’s phone there is a v...
M
May
trustpilot.com
Sep 30, 2025
This has been one of the best
This has been one of the best, and only ways I could get my hereditary sunken zombie undereyes to look 'normal'. The simplicity of this is amazing, an...
C
Chris Ribeiro-Barwick
trustpilot.com
Sep 30, 2025
Bought the micro needling kit which…
Bought the micro needling kit which suggests replacing the head every 2 months yet 6 months later I am still unable to buy a replacement head!!! Every...
A
Ayesha Alameri
trustpilot.com
Sep 30, 2025
Skin changes with Microneedling
I made my first purchase in Nov.2019, and items came in fast shipping, within 5-10 working days i believe. I bought: - 1x Face - Microneedling Home Tr...
F
Friend of Ted
trustpilot.com
Sep 30, 2025
Best hair serum ever
Best hair serum ever,...
J
JEL
trustpilot.com
Sep 30, 2025
Eye patches
Great products a...
c
customer
trustpilot.com
Sep 30, 2025
Happy with my products!
Super fast delivery, ver...
c
customer
trustpilot.com
Sep 30, 2025
Great wee machine
Great wee machine. lo...
A
Antonia Stefanova
trustpilot.com
Sep 30, 2025
In love!
I am so happy that I made a decision to start treatment with Swiss clinic tool. It is feel...
G
Giovanna Sollitt
trustpilot.com
Sep 30, 2025
Always professional & friendly.
Always professi...
A
Alison
trustpilot.com
Sep 30, 2025
Loving my new skin
I ordered the derma roller, it comes in a beautiful box with a different barrel in and one for the body too, it looks extremely professi...
C
Carol durack
trustpilot.com
Sep 30, 2025
Didn't notice much difference at first
Didn't notice much difference at first, but I'm on my second treatm...
H
Helen G
trustpilot.com
Sep 30, 2025
Microneedling is brilliant with this…
Microneedling is brilliant with this kit, wish I’d done it a few years...
L
Larn 27
trustpilot.com
Sep 30, 2025
Excellent products with immediate effect!
Purchased the microneedling home treatment set. What a stylish little kit. Couldn't wait to start the treatment. Noticed the difference in my skin str...
A
Abbe
trustpilot.com
Sep 30, 2025
Bought the microneedling set…
Bought the microneedling set recommended by Trinny LONDON. It’s a great piece of k...
c
customer
trustpilot.com
Sep 30, 2025
Easy to use, caring service
...
c
customer
trustpilot.com
Sep 30, 2025
Did not like your products
...
Conclusion
Reviews show a clear pattern: product performance and build quality receive frequent positive comments, especially for at‑home kits and patches. At the same time, several customers report poor response from support, missing order communications and occasional stock or shipping problems. Price sensitivity appears in a few reviews where users call items pricey despite good results. Prospective buyers should weigh product reviews (efficacy and packaging) against reports about customer service and check return, contact and restock policies before ordering.