Reviews Analysed
21
We Collect & Analyse Reviews
Suit Direct
Experiences & Reviews
Suit Direct is a UK retailer of men’s suits and formalwear that sells via an online shop and physical retail/outlet locations across the UK. The business offers on-site fitting support and basic tailoring services in stores, a range of formalwear and accessories, and standard delivery and returns processes. Consumers researching Suit Direct commonly look for in-store fitting experiences, delivery options and the company’s handling of returns.
Overview & Key Metrics
Positive Sentiment
48%
Latest Review
13d
Overall Rating
2.9
Our Analysis
🎯
Service quality
Reviews show a split: many customers praise helpful, knowledgeable in-store staff; others report indifferent, inattentive or rude service experiences.
Share
Mixed
24%
💰
Value for money
Some customers describe good value or satisfaction with fit; a larger group report being out of pocket because of delivery, refund or lost-parcel disputes.
Share
Weak
14%
⚡
User experience
A small number of reviewers report digital issues: a non-working returns portal and a website that prevents order amendments or cancellations.
Share
Mixed
2%
🔧
Product quality
Most in-store purchasers report good fit and quality; a minority describe poor stitching, incorrect sizing or items damaged on delivery.
Share
Strong
15%
📞
Communication
Many reviewers criticise slow or absent replies about deliveries and refunds; several store staff are, however, described as clear and helpful.
Share
Mixed
22%
⭐
Overall experience
Overall sentiment is mixed: strong positive in-store experiences contrast with recurring online complaints about delivery, refunds and customer support.
Share
Mixed
24%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
I had an excellent experience at Suit…
"I had an excellent experience at Suit Direct in Newcastle thanks to Louise. From start to finish she made the whole process easy and enjoyable. Her cu..."
CHRISTOPHER HERRON
Trustpilot
Sep 30, 2025
Featured for: Positive in-store service example
DO NOT USE - DIS HONEST
"Their returns portal does not work, and you have to contact customer service. Who are unprofessional and do bear the basics in dealing with your query..."
Ms Kaur
Trustpilot
Sep 30, 2025
Featured for: Negative refund and communication issue
Still no suit two weeks after ordering.
"The store in Birmingham was fantastic but they didn’t have the size I needed in stock for the suit I liked. I ordered the suit in store to be delivere..."
Mr Christopher Bennett
Trustpilot
Sep 30, 2025
Featured for: Delayed delivery and poor product
Do NOT order online
"Do NOT order online. Firstly, their website is awfully designed and doesn't allow you to cancel or amend orders once placed. Your only option is to re..."
Adam
Trustpilot
Sep 30, 2025
Featured for: Website and returns process failure
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
d
dale pierrepont
trustpilot.com
Sep 30, 2025
Suits direct Doncaster
Suits direct Doncaster , great experience, me and my son got everything we wanted . Staff was brilliant too , very hel...
A
Aaron M
trustpilot.com
Sep 30, 2025
Went to the bluewater store
Went to the bluewater store, service was shocking. I got help from one of the store people. However, I didn’t even get a hello or anything....
M
Ms Kaur
trustpilot.com
Sep 30, 2025
DO NOT USE - DIS HONEST
Their returns portal does not work, and you have to contact customer service. Who are unprofessional and do bear the basics in dealing with your query...
P
Paul
trustpilot.com
Sep 30, 2025
Lost goods and no response
Paid for next day delivery but my parcel didn’t arrive. Contacted both Suit Direct and EVRi after 24 hours to see what was happening. To their credit,...
R
Rafal
trustpilot.com
Sep 30, 2025
Ordered a suit - never received it.
Shop initially refused to take responsibility for a l...
J
Jeffrey White
trustpilot.com
Sep 30, 2025
Ordered 2 suits
Ordered 2 suits, trousers weren’t the right size,had the right labels but when I measured them they were smaller,after paying for delivery and then or...
C
CHRISTOPHER HERRON
trustpilot.com
Sep 30, 2025
I had an excellent experience at Suit…
I had an excellent experience at Suit Direct in Newcastle thanks to Louise. From start to finish she made the whole process easy and enjoyable. Her cu...
M
Mr Christopher Bennett
trustpilot.com
Sep 30, 2025
Still no suit two weeks after ordering.
The store in Birmingham was fantastic but they didn’t have the size I needed in stock for the suit I liked. I ordered the suit in store to be delivere...
K
Kai farrant
trustpilot.com
Sep 30, 2025
Order was never sent to me
Order was never sent to me - was never...
I
Ian Morgan
trustpilot.com
Sep 30, 2025
Suit for a wedding
Suit Direct Cheshire Oaks, went in to look at suits for a family wedding, Sue (sales assistant) introduced herself and asked if she could help. I expl...
D
David
trustpilot.com
Sep 30, 2025
Shocking company
Shocking company, take your order and payment for next day delivery, dont deliver next day, then email saying they no longer have the item, only offer...
S
Sharon Marshall
trustpilot.com
Sep 30, 2025
Genuin Customer Service
Genuin Customer Service. Knew exactly how to advise, Help and select everything we needed for my sons Graduation. Even the shoes… Perfect...
L
Luke
trustpilot.com
Sep 30, 2025
Swindon shop help amazing
went in to the Swindon shop in emergency for a pair of suit trousers in my size of being a larger man i struggle to get any thing in my waist size (48...
Z
Zen -inspired
trustpilot.com
Sep 30, 2025
Refund saga
25 days since I made the order and still no sight into the delivery or refund. Suites direct have refused to process my refund because the delivery pe...
A
Adam
trustpilot.com
Sep 30, 2025
Do NOT order online
Do NOT order online. Firstly, their website is awfully designed and doesn't allow you to cancel or amend orders once placed. Your only option is to re...
F
Fran
trustpilot.com
Sep 30, 2025
Can't fault the suits or the service
We used suit direct in Newcastle for 6 wedding suits and cannot fault it. Paul was the person we dealt with and from finding a suit to getting it tail...
J
Jon Lumby
trustpilot.com
Sep 30, 2025
I needed a wedding suit and accessories…
I needed a wedding suit and accessories Paul in the Newcastle store could not have been more helpful...
M
Mrs D Ure
trustpilot.com
Sep 30, 2025
Excellent customer service.
My husband needed a suit asap, as our sons engagement was coming up. Nick from Suit Direct at designer outlet in east Derbyshire, was absolutel...
Z
Zee X
trustpilot.com
Sep 30, 2025
Chris from the East Midlands designer…
Chris from the East Midlands designer outlet branch was amazing!! Attention to detail calm collective. Gives good ad...
V
Venkat
trustpilot.com
Sep 30, 2025
Very poor customer service - Poor delivery
Order placed 13th July 2025 for suits and shirts. Received message from Evri (the courier firm) about order being delivered and person needed to be pr...
Conclusion
Reviews for Suit Direct reveal a clear pattern: in-store customers frequently report positive, attentive service and well-fitting suits, while many online customers report problems with delivery, refunds and customer service responsiveness. Product quality is generally praised by those who purchase in branch, but there are isolated reports of poor stitching, incorrect sizing and damaged items on arrival. If you prefer certainty on fit and tailoring, consider visiting a local store to try items on and use staff guidance. If ordering online, keep careful records of delivery tracking and be prepared for potential delays when seeking refunds or answers from customer support.