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We Collect & Analyse Reviews

Stone Island
Experiences & Reviews

Stone Island is an Italian apparel brand known for menswear outerwear and technical fabric research. The label is recognised for its utilitarian aesthetic and compass badge; it is positioned at a premium price point and sells through brand stores, department stores and online channels.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 10%
Latest Review 30d
Overall Rating
1.3

Our Analysis

🎯

Service quality

Many reviewers report after‑sales failures: long delays on refunds, lost returns and unresolved cases after weeks of chasing customer service.

Share
20%
Weak
💰

Value for money

Several customers state that product performance and durability do not match the premium price paid, describing items as overpriced for quality received.

Share
9%
Weak
⚡

User experience

Recurring issues with online orders, missed or cancelled deliveries, and a cumbersome international returns process that many found time‑consuming.

Share
19%
Weak
🔧

Product quality

Multiple reports of defects and rapid wear: fading, holes and poor durability on items that customers expected to last longer.

Share
9%
Weak
📞

Communication

Numerous reviews mention unreturned emails, ignored escalation attempts and poor responsiveness from customer support or verification teams.

Share
19%
Weak
⭐

Overall experience

Overall sentiment is negative: many long‑time customers report lost faith due to unresolved returns, refunds and quality concerns.

Share
24%
Weak

View all 21 public customer reviews – filtered by relevance →

Our Independent Methodology

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Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

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Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

J
John Gregg
trustpilot.com Sep 30, 2025

Ordered a pair of the New balance ghost…

Ordered a pair of the New balance ghost runners. Ordered confirmed and paid for. Email to confirm ord...

D
Dale Grove
trustpilot.com Sep 30, 2025

Shocking service from customer service…

Shocking service from customer service says on my email we will authenticate your item within 24 hours after sending art number p...

S
Sam Hodson
trustpilot.com Sep 30, 2025

Worst shopping experience ever had

Worst shopping experience ever had , ordered two pair of trainers , returned one using there own delivery service , parcel gon...

R
Ryan Stephens
trustpilot.com Sep 30, 2025

One of the worst customer service…

One of the worst customer service experiences I have had - took over two months and constant emailing to get a refund. Non responsiv...

A
Andy.
trustpilot.com Sep 30, 2025

Truly one of the worst companies I've…

Truly one of the worst companies I've ever had to deal with, communication skills abso...

S
Simone Coccato
trustpilot.com Sep 30, 2025

Worst experience ever with Stone Island — lied and failed a loyal customer

I’ve been a loyal Stone Island customer for over 10 years, but this was the worst experience I’ve had with any brand. I received defective Stone Islan...

J
Jay
trustpilot.com Sep 30, 2025

Stone Island Quality is poor

Purchased a hoodie from Stone Island costing nearly £300. Item part of my wardrobe so not worn all the time, material started to break down around the...

S
Sunil Mirchandani
trustpilot.com Sep 30, 2025

No Customer support

Hi, i had bought 2 polos from stone island some time ago and had written immediately after i received till date...

N
Nick
trustpilot.com Sep 30, 2025

Terrible company, CEO ignores you, missing items

Terrible company, sells you a next day service for a second class experience. Completely ruined my order, half of it was missing and had to wait 3 mon...

p
pnkltd
trustpilot.com Sep 30, 2025

Returned an online purchase in store…

Returned an online purchase in store and opted to replace it with a garment from the store. The garment colour however wasn’t quite as it was in the d...

I
Igor M
trustpilot.com Sep 30, 2025

I bought a cardigan (8115559A9-V0020)…

I bought a cardigan (8115559A9-V0020) for 1650£ and it's all in a...

S
Simon
trustpilot.com Sep 30, 2025

Stone island back in the day was…

Stone island back in the day was quality. They controlled the numbers being sold and their...

M
Mark Fortune
trustpilot.com Sep 30, 2025

Challenging Returns Process

Ok. Stone Island great clothes - i've been buying since the late 80's, but if you buy from the online service you need to understand what you're getti...

T
TheRoad BestTravelled
trustpilot.com Sep 30, 2025

Don't bother they don't give crap about meeting your expectations.

I ordered a sweatshirt with next day delivery on Friday 13 December. It's 16 December and it still has not arrived. What is u...

W
William brolly
trustpilot.com Sep 30, 2025

Last time i buy from stone island i…

Last time i buy from stone island i paid almost£600 for 2 jumpers ups the useless scum have been meant to be delivering my items all week getting mess...

G
Gareth
trustpilot.com Sep 30, 2025

In 2024 alone I have spent close to…

In 2024 alone I have spent close to €30,000 on Stone island clothing. I WILL NOT BE BUYING ANY MORE STONE ISLAND FROM NOW ON. Why make it so hard to r...

C
Consumer
trustpilot.com Sep 30, 2025

Appalling service from Stone Island

Appalling service from Stone Island. I purchased a pair of stolen cargo pants and after two washes they have already faded. I have contacted stone Isl...

D
Donna Quinn
trustpilot.com Sep 30, 2025

Absolutely disgusting after sale

Absolutely disgusting after sale. Spent £130 on a t-shirt for my 12 year old. Worn once for 2 hours and handwashed. Fragments from the design on the b...

P
Paul
trustpilot.com Sep 30, 2025

Terrible online service.

Terrible online service. Send an email re new release which won't allow you to...

S
Stephen
trustpilot.com Sep 30, 2025

Oasis/stone island are history!

Wont be buying stone island again dont even want to wear the multiple items of clothing i own since oasis tried to rip me off with dynamic pricing aft...

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Conclusion

Reviews in this sample show a pattern of operational and after‑sales issues that consumers should consider when buying Stone Island. Many complaints focus on returns, refunds and delivery failures, as well as slow or absent responses from customer service. Product complaints include reports of rapid wear and defects on higher‑priced items, though a few customers do note accurate colours and comfortable pieces. If you plan to purchase, check the retailer’s returns policy, keep proof of purchase and be prepared for potential international return requirements when buying online.