Reviews highlight strong product design, solid materials, and quick dispatch for many customers. A recurring set of fulfilment problems shows up: incomplete deliveries, cancelled orders, and refunds that remain unresolved. Communication varies, with some customers getting timely email updates while others say they received no replies. Several reviewers also mention recent problems with sizing and thinner fabrics.
Examples from available reviews (Jun 2017 – Mar 2026).
Shirt has impressive design, first‑class quality and fast international delivery.
“The quality is first class and it fits perfectly.”
Company provided order updates and brilliant delivery.
“Great company, they let you know how order is goin, brilliant delivery.”
Received one of three paid items and no response from company.
“I ordered 3 items. I only received one, and got charged for all three.”
Sizes run very small; XXL items fit far too tightly and disappoint.
“Sizes are way to small.”
Several reviews describe fulfilment problems, including partial deliveries, wrong items, and cancelled orders. Some customers say refunds were promised but never paid, and that support did not reply. A smaller group praises accurate packing and dispatch, saying orders arrive as expected.
Many reviewers point to the variety of unique designs and call the items good value. They link value to strong design quality and reasonable prices. Very few challenge the value; those complaints focus on missing or incorrect items rather than the price.
Several customers mention fast, on-time delivery and a straightforward checkout. Repeat buyers describe consistently enjoyable purchases and on-trend designs. Plus-size availability comes up, but far less often than other themes.
Many reviews praise build quality, print finish, and fit. Others report more recent dips, including thinner fabrics, smaller sizing, and worries about shrinkage after washing. Multiple reviews also mention a supplier change and sizing adjustments.
Some customers describe clear, regular emails about order status and dispatch. Others say enquiries went unanswered and delivery ETAs arrived late or lacked detail. This split between timely updates and no response appears repeatedly.
Feedback splits between customers who rate quality and delivery highly and those who describe service problems and refunds that never get resolved. Positive comments focus on design, materials, and delivery speed. Negative comments centre on incomplete orders, how cancellations were handled, and lack of replies from support.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (17) · Reviews (1) · Quotes shortened · As of: March 2026
Received wrong second item, unhappy with it and awaiting company reply.
“the second top came, it was a vest but I ordered a long sleeved top”
Next‑day delivery failed for part of the order and no support replies.
“lack of customer communication let this order down.”
Kept updated via email with quick delivery and a good product range.
“kept up to date with progress via email”
Unique items offered at good prices with great service.
“You sell unique items at a good price and great service.”
Shirt has impressive design, first‑class quality and fast international delivery.
“The quality is first class and it fits perfectly.”
Order cancelled without explanation and refund still pending.
“Cancelled my item with no explanation. Still waiting for my refund!”
Longtime customer finds product quality remains excellent.
“the quality is as excellent as it was back then.”
Reviewer loves the designs and rapid delivery.
“Love the designs and speedy delivery”
Order missing and attempts to contact company went unanswered; PayPal resolved.
“Didn't have my order. Tried 2 times to reach them. Never got an answer.”
Address label omitted flat number causing delivery to wrong flat.
“Whoever printed the address forgot to put the flat number on the label so package was delivered to wrong flat .”
Excellent t‑shirt range with fast, punctual delivery.
“Excellent range of t-shirt designs. Delivery is fast and on time.”
Clothing has good quality, fit and a variety of styles.
“Really good quality clothing, good fit and styles to choose from”
Returned item months ago with proof but received no refund or responses.
“I returned an order on 17th November for a refund.”
Reviewer lost about €30 and did not receive their package.
“WILL NEVER BUY FROM THEM AGAIN I AM OUT ABOUT 30 EURO AND GOT NO PACKAGE”
Customer reports thinner materials, changed sizing and shrinkage issues.
“material on tops and hoodies were a lot thinner than previous purchases”
Placed order late and parcel arrived the following morning.
“I put my order in ,late one evening ,and my parcel arrived the following morning.”
Reviewer praises the very good quality clothing and expresses no complaints.
“they are very good quality clothing I have no complaints”
Next‑day delivery failed and company was unresponsive; products acceptable.
“My order stayed in unfulfilled status for almost a week”
Fast delivery and positive impression of the company.
“Great delivery time, brilliant company🤘🏻👍🏻”
Product arrived quickly and matches description; hopes the print lasts.
“product appears as described........ hopefully will last a while i. e. quality of print”
Product has great design, good value and clear communication.
“Great design, good value and good communication.”
Company provided order updates and brilliant delivery.
“Great company, they let you know how order is goin, brilliant delivery.”
Item arrived on time and matched description with good quality.
“Delivery on time and top is exactly as described”
Order dispatched promptly but delivery ETA was poorly communicated.
“eta on the day of delivery was vague and late in being communicated.”
Correct product but wrong sizing and return requests got no reply.
“I tried to return my purchase but the return won't accept my order number”
Well‑made cat T‑shirt loved by recipient, delivered swiftly without problems.
“Cattitude is brilliant well made and those eyes follow you every where”
Reviewer likes the on‑trend designs and anticipates a new design.
“Great designs. Really on-trend.”
Item arrived quickly and reviewer highly recommends and will repurchase.
“Absolutely brilliant. My item arrived quickly.”
Offers great clothing options suitable for plus‑size women.
“Great clothes also for plus size woman”
Regular customer received incorrect, lower‑value item and got no response.
“sent the incorrect item and nobody will get back to my emails.”
Long sleeve shirt fit well and prompted further orders for couple.
“really nice good fit .Liked it so much have placed another order”
Checkout failed to capture address, order cancelled and no refund or reply.
“it still got cancelled and I still haven’t received an email back, neither my money.”
Regular happy customer praises quick delivery, good clothing and reasonable prices.
“Quick delivery, some awesome clothing and reasonably priced”
Consistent fantastic clothing quality and fast delivery praised.
“the quality of the clothing is fantastic and the speed of delivery was wonderful.”
Products have good quality, fair price and fast delivery.
“Good quality, price and fast delivery”
Staff consistently sort, pack and send orders safely and reliably.
“a great team who get all orders sorted and sent out”
Good product selection, well made items and quick delivery.
“good choice and wellmade super delivery”
Reviewer consistently loves their Spiral purchases.
“I always love my spiral purchases”
Products are great quality and service is excellent.
“Great quality products, excellent service. Thank you 😊”
Ordered items were top quality with fast delivery and good confirmations.
“EVERYTHING THAT I ORDERED WAS TOP Quality”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Spiral Direct is a UK-based online retailer that specialises in printed apparel and accessories. Its range includes graphic T-shirts, hoodies, and other clothing with illustrated designs. It sells through an e-commerce site with size information, product descriptions, and a shopping-cart checkout. Customers can create accounts, browse categories, and place orders online. The business ships to UK and international addresses and lists its returns and shipping policies on its website.