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We Collect & Analyse Reviews

Spiral Direct
Experiences & Reviews

Spiral Direct is an online retailer specialising in alternative and gothic-style apparel and related accessories. People searching reviews usually want insight on product quality, sizing, delivery and customer support to decide whether the brand fits their wardrobe and buying expectations.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 86%
Latest Review 13d
Overall Rating
4.4

Our Analysis

🎯

Service quality

Delivery and order fulfilment are frequently described as prompt and well packed, though a minority report incorrect items, cancellations or return issues.

Share
24%
Strong
💰

Value for money

Several customers describe pricing as reasonable and good value; a few reviews note pricing errors or disputes over charged amounts.

Share
6%
Strong
⚡

User experience

Website navigation and order confirmations receive praise, but checkout/address entry and sizing/return flows have caused problems for some buyers.

Share
6%
Mixed
🔧

Product quality

Most reviewers report well-made garments, accurate descriptions and attractive designs; many say items match expectations on quality and fit.

Share
24%
Strong
📞

Communication

Some customers note clear order updates and timely replies; other reviews describe unanswered emails and late or vague delivery information.

Share
10%
Mixed
⭐

Overall experience

The majority report a positive overall experience driven by design, quality and delivery; a minority report unresolved issues with service or returns.

Share
30%
Strong

View all 21 public customer reviews – filtered by relevance →

Our Independent Methodology

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Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

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Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

P
PHILLIPS
trustpilot.com Sep 30, 2025

Great design

Great design, good value and good...

K
Karl
trustpilot.com Sep 30, 2025

Great company

Great company, they let you know how order is goin, br...

T
Trish Winter
trustpilot.com Sep 30, 2025

Very happy

Delivery on time and top is exactly as des...

C
Clifford
trustpilot.com Sep 30, 2025

Order processed and dispatched…

Order processed and dispatched promptly, unfortunately Amazon Prime was used to deliver...

M
Matt Protheroe
trustpilot.com Sep 30, 2025

Disappointed

I think the actual product is very good but the size are not right, I had a large but it s medium I tried to...

I
Ingrid
trustpilot.com Sep 30, 2025

Fantastic

The T.shirt I got was for someone who loves cats. Cattitude is brilliant well made and those eyes follow you...

K
Kenneth De Witt
trustpilot.com Sep 30, 2025

Great designs

Great designs. Really on-trend. Love your 'Spiritual' section. Looking forward to...

K
Kim Cristie
trustpilot.com Sep 30, 2025

Absolutely brilliant

Absolutely brilliant. My item arrived quickly. And I am definitely going to bu...

A
Anaïs
trustpilot.com Sep 30, 2025

Great clothes also for plus size woman

Great clothes also...

P
Pauline Mitchell
trustpilot.com Sep 30, 2025

I have ordered from this company often…

I have ordered from this company often and have never had any problems. This time though I was sent the incorrect item and nobody will get back to my...

L
Lynn Hamilton
trustpilot.com Sep 30, 2025

Bought my first long sleeve t shirt…

Bought my first long sleeve t shirt last week ,really nice good fit .Liked it so muc...

T
Talon B
trustpilot.com Sep 30, 2025

Good website, just a bit annoying

When on the checkout, it did not say where to put my address and only added the postcode. So when I ordered it, I sent an email say...

C
Craig
trustpilot.com Sep 30, 2025

No complaints and I’ve bought regularly…

No complaints and I’ve bought regularly from them over the years and never an issue....

L
Laura Farrimond
trustpilot.com Sep 30, 2025

Fast delivery, excellent clothing

As usual, the quality of the clothing is fantastic and the spe...

R
Roger Hoodless
trustpilot.com Sep 30, 2025

Good quality

Good quality, pric...

G
Graham Heward
trustpilot.com Sep 30, 2025

To all the wonderful staff at spiral… thank you

To all the wonderful staff at spiral design a great team who get all orders sorted and sent out all ways my items arrive sa...

m
michael SPINKS
trustpilot.com Sep 30, 2025

good choice

good choice and wel...

A
Anne
trustpilot.com Sep 30, 2025

I always love my spiral purchases

I always love my...

K
Krzysztof Dubrawski
trustpilot.com Sep 30, 2025

Great quality products

Great quality products, exc...

A
Andrew w Bowen
trustpilot.com Sep 30, 2025

EVERYTHING THAT I ORDERED WAS TOP…

EVERYTHING THAT I ORDERED WAS TOP Quality and delivery don't take lon...

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Conclusion

Reviews indicate Spiral Direct is strong on product quality and timely delivery, with many customers praising distinctive designs and reliable fulfilment. Communication is inconsistent: several buyers report prompt replies and order updates, while others describe unanswered emails or late delivery notices. Checkout and returns have caused problems for a minority, including address-entry and order-cancellation or refund issues. If you shop here, check size guidance, retain order numbers and monitor confirmation emails to help resolve potential issues quickly.