Reviews indicate Spiral Direct is strong on product quality and timely delivery, with many customers praising distinctive designs and reliable fulfilment. Communication is inconsistent: several buyers report prompt replies and order updates, while others describe unanswered emails or late delivery notices. Checkout and returns have caused problems for a minority, including address-entry and order-cancellation or refund issues. If you shop here, check size guidance, retain order numbers and monitor confirmation emails to help resolve potential issues quickly.
Examples from available reviews (Jun 2017 – Feb 2026).
Correct product but wrong sizing and return requests got no reply.
“I tried to return my purchase but the return won't accept my order number”
Checkout failed to capture address, order cancelled and no refund or reply.
“it still got cancelled and I still haven’t received an email back, neither my money.”
Ordered items were top quality with fast delivery and good confirmations.
“EVERYTHING THAT I ORDERED WAS TOP Quality”
Product has great design, good value and clear communication.
“Great design, good value and good communication.”
Delivery and order fulfilment are frequently described as prompt and well packed, though a minority report incorrect items, cancellations or return issues.
Several customers describe pricing as reasonable and good value; a few reviews note pricing errors or disputes over charged amounts.
Website navigation and order confirmations receive praise, but checkout/address entry and sizing/return flows have caused problems for some buyers.
Most reviewers report well-made garments, accurate descriptions and attractive designs; many say items match expectations on quality and fit.
Some customers note clear order updates and timely replies; other reviews describe unanswered emails and late or vague delivery information.
The majority report a positive overall experience driven by design, quality and delivery; a minority report unresolved issues with service or returns.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (17) · Reviews (1) · Quotes shortened · As of: February 2026
Received wrong second item, unhappy with it and awaiting company reply.
“the second top came, it was a vest but I ordered a long sleeved top”
Next‑day delivery failed for part of the order and no support replies.
“lack of customer communication let this order down.”
Kept updated via email with quick delivery and a good product range.
“kept up to date with progress via email”
Unique items offered at good prices with great service.
“You sell unique items at a good price and great service.”
Shirt has impressive design, first‑class quality and fast international delivery.
“The quality is first class and it fits perfectly.”
Order cancelled without explanation and refund still pending.
“Cancelled my item with no explanation. Still waiting for my refund!”
Longtime customer finds product quality remains excellent.
“the quality is as excellent as it was back then.”
Reviewer loves the designs and rapid delivery.
“Love the designs and speedy delivery”
Order missing and attempts to contact company went unanswered; PayPal resolved.
“Didn't have my order. Tried 2 times to reach them. Never got an answer.”
Address label omitted flat number causing delivery to wrong flat.
“Whoever printed the address forgot to put the flat number on the label so package was delivered to wrong flat .”
Excellent t‑shirt range with fast, punctual delivery.
“Excellent range of t-shirt designs. Delivery is fast and on time.”
Clothing has good quality, fit and a variety of styles.
“Really good quality clothing, good fit and styles to choose from”
Returned item months ago with proof but received no refund or responses.
“I returned an order on 17th November for a refund.”
Reviewer lost about €30 and did not receive their package.
“WILL NEVER BUY FROM THEM AGAIN I AM OUT ABOUT 30 EURO AND GOT NO PACKAGE”
Customer reports thinner materials, changed sizing and shrinkage issues.
“material on tops and hoodies were a lot thinner than previous purchases”
Placed order late and parcel arrived the following morning.
“I put my order in ,late one evening ,and my parcel arrived the following morning.”
Reviewer praises the very good quality clothing and expresses no complaints.
“they are very good quality clothing I have no complaints”
Next‑day delivery failed and company was unresponsive; products acceptable.
“My order stayed in unfulfilled status for almost a week”
Fast delivery and positive impression of the company.
“Great delivery time, brilliant company🤘🏻👍🏻”
Product arrived quickly and matches description; hopes the print lasts.
“product appears as described........ hopefully will last a while i. e. quality of print”
Product has great design, good value and clear communication.
“Great design, good value and good communication.”
Company provided order updates and brilliant delivery.
“Great company, they let you know how order is goin, brilliant delivery.”
Item arrived on time and matched description with good quality.
“Delivery on time and top is exactly as described”
Order dispatched promptly but delivery ETA was poorly communicated.
“eta on the day of delivery was vague and late in being communicated.”
Correct product but wrong sizing and return requests got no reply.
“I tried to return my purchase but the return won't accept my order number”
Well‑made cat T‑shirt loved by recipient, delivered swiftly without problems.
“Cattitude is brilliant well made and those eyes follow you every where”
Reviewer likes the on‑trend designs and anticipates a new design.
“Great designs. Really on-trend.”
Item arrived quickly and reviewer highly recommends and will repurchase.
“Absolutely brilliant. My item arrived quickly.”
Offers great clothing options suitable for plus‑size women.
“Great clothes also for plus size woman”
Regular customer received incorrect, lower‑value item and got no response.
“sent the incorrect item and nobody will get back to my emails.”
Long sleeve shirt fit well and prompted further orders for couple.
“really nice good fit .Liked it so much have placed another order”
Checkout failed to capture address, order cancelled and no refund or reply.
“it still got cancelled and I still haven’t received an email back, neither my money.”
Regular happy customer praises quick delivery, good clothing and reasonable prices.
“Quick delivery, some awesome clothing and reasonably priced”
Consistent fantastic clothing quality and fast delivery praised.
“the quality of the clothing is fantastic and the speed of delivery was wonderful.”
Products have good quality, fair price and fast delivery.
“Good quality, price and fast delivery”
Staff consistently sort, pack and send orders safely and reliably.
“a great team who get all orders sorted and sent out”
Good product selection, well made items and quick delivery.
“good choice and wellmade super delivery”
Reviewer consistently loves their Spiral purchases.
“I always love my spiral purchases”
Products are great quality and service is excellent.
“Great quality products, excellent service. Thank you 😊”
Ordered items were top quality with fast delivery and good confirmations.
“EVERYTHING THAT I ORDERED WAS TOP Quality”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Spiral Direct is an online retailer specialising in alternative and gothic-style apparel and related accessories. People searching reviews usually want insight on product quality, sizing, delivery and customer support to decide whether the brand fits their wardrobe and buying expectations.