Reviews repeatedly mention unreturned messages, most often when customers ask about refunds or returns. Opinions on the products split: some praise thick fabrics and great garments, while others describe cheap materials, printing issues, and allergic reactions. Service stories vary widely, from smooth exchanges to refused refunds and accusatory replies. These opposites show up again and again.
Examples from available reviews (Dec 2021 – Feb 2026).
Customer service was unresponsive and returns policy was problematic.
“Zero response from Customer Services by email”
Fleece material was cheap and no return form was included.
“material was incredibly cheap, not worth the £75 at all”
Reviewer praised very thick fabrics and excellent product quality.
“The BEST quality products!”
Initial printing peeled but exchange process and customer service resolved it.
“the customer service was outstanding and respectful throughout the process.”
Several reviews describe return and refund problems, including refunds being refused and customers being blamed for how they cared for items. Fewer reviews report good outcomes, such as polite exchanges and issues that got fixed. Overall, service experiences feel uneven.
Some negative reviews say the garments were not worth the price and describe the materials as poor value. Positive reviews sometimes connect value to thick fabrics and sturdy build. People mention price less often than they talk about quality and communication.
Some customers report fast delivery and items good enough to buy again. Others mention late deliveries, wrong sizing, and hard-to-complete returns. Experiences range from smooth ordering to frustrating handling after purchase.
One set of reviews points to low-quality materials, uneven printing, and fabrics that feel itchy or trigger allergies. A similar number praise cosy, high-quality jumpers and thick fabrics. Both kinds of product feedback appear repeatedly.
Many reviewers say their emails went unanswered and refund questions were left hanging. A few mention promised postage refunds or acknowledgements that never happened. The main complaint is a lack of response.
Overall, reviews split sharply between happy customers praising garment quality and service, and unhappy customers reporting poor materials alongside unresponsive support. Both positive and negative accounts show up multiple times. That contrast runs through the reviews.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (19) · Reviews (7) · Reviews (1) · Quotes shortened · As of: February 2026
Customer couldn't get a refund due to unresponsive communications.
“No response from any emails”
Returned item but did not receive refund and no replies.
“I have not received my refund.”
Item was not as pictured and refund delayed without replies.
“it was nothing like photo”
Item material was uncomfortable and returns label was not provided.
“The material was awful and was very uncomfortable on your skin”
Product fit and quality were poor and company stopped responding.
“the fit and quality was horrendous.”
Product differed from photos and refund not received after return.
“What I received was nothing like the picture”
Fleece material was cheap and no return form was included.
“material was incredibly cheap, not worth the £75 at all”
Customer service was unresponsive and returns policy was problematic.
“Zero response from Customer Services by email”
Sister was promised a gift voucher refund but received nothing.
“now they are not responding to her emails”
Refund was delayed and company did not respond to multiple enquiries.
“I still have not received this refund”
Company agreed to refund postage but has not responded or refunded.
“They received the fleece back one week ago and have not responded”
Customer praised the product and excellent customer service.
“Fantastic Product, Fantastic customer service”
Coat had poor printing and stitching issues leading to a refund.
“the letter printing was peeling off & wonky”
Bought unique, high-quality swimwear and a comfortable jumper.
“Unique, high quality swimwear and jumper.”
Poor returns experience after Spin & Win purchase discouraged future buys.
“such a terrible experience with returning my items”
Item arrived late, wrong size, and refund was refused.
“Item sized incorrectly and sent back within the time limit and refused refund.”
Refund was refused and customer accused falsely of washing the item.
“refused to give me a refund and told me I had washed item”
Poor materials and printing, and unsatisfactory exchange policy.
“materials are very poor the print is wonky”
Beautiful, well-made swimwear arrived quickly; will definitely buy again.
“Beautiful beach and swim wear.”
Jumper caused an allergic reaction and company did not respond.
“I have had an allergic reaction to the cream jumper”
Product quality and fit were poor and refund delayed without replies.
“Still waiting for my refund!!!”
Fleece was itchy and poor quality, and communication was lacking.
“They are £75 and appalling quality!”
Clothing was lovely, comfortable, and of excellent quality.
“Excellent quality”
Customer bought two items and found them wonderful.
“They are wonderful.”
Reviewer praised very thick fabrics and excellent product quality.
“The BEST quality products!”
Retro sweatshirt quality was excellent and extremely cosy.
“the quality of the retro sweatshirt is so good!”
We weren't expecting the letter printing on their Baggy slogan prince Nude joggers and black puffer coat to be pealing off and uneven when they arrived, but it was the case.
I got in touch with them and sent them an email requesting that we exchange some information.
Thank goodness the exchange procedure was successful.
It was straightforward, and the customer service was outstanding and respectful throughout the process.
Although the firm is responsible for satisfying all of their client's requirements, it is my pleasure to recommend them because they are nice and helpful in their approach.
And i was able to do an exchange and got what I wanted, this time they were not peeling at all.
God bless you for being such an outstanding customer service person, Christabel.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Sian Marie runs an online fashion shop selling clothing through its website. The site lists products with photos and a checkout for card and electronic payments. It also includes product details and sizing guidance to help shoppers choose. Check the official site for the most accurate product specs, shipping, and returns information.