Customer reviews indicate Shoe Zone commonly delivers fast, often next‑day delivery and straightforward online ordering, with many shoppers noting competitive prices and comfortable products. Repeated comments highlight helpful in‑store staff and easy returns to local shops for those who prefer a physical option. Several reviewers emphasise reliable free delivery and items matching descriptions, making Shoe Zone a frequent choice for budget footwear. However, there are isolated negative reports about complaint handling and a delivery partner failure (Evri); these appear uncommon but were significant to affected customers. Prospective buyers who prioritise quick delivery and value for money may find Shoe Zone meets those needs, while those concerned about dispute resolution should check return and complaint procedures before purchase.
Examples from available reviews (Nov 2022 – Feb 2026).
Easy website, excellent choice, free next day delivery and simple returns.
“easy to access website with an excellent choice of shoes and accessories”
Customer service quickly corrected size and delivered next day.
“they have already change the size to the correct one.”
Boots are great but delivery was let down by Evri.
“they were let down by Evri.”
Poor, rude customer service and unresolved complaint about trainers.
“Just Rude people asking the same questions over and over again on a daily basis”
Most reviewers describe polite, helpful staff and responsive customer service; a small number report poor complaint handling and rudeness in a single case.
Many customers note competitive prices and good value, frequently stating products feel affordable without compromising comfort or basic durability.
Frequent praise for quick, often next‑day delivery, straightforward online ordering and easy in‑store returns; a few comments point to delivery‑partner failures.
Reviews commonly describe shoes as comfortable, matching descriptions and lasting reasonably well; there is an isolated mention of a faulty item.
Several customers report clear order updates and helpful responses from customer services; one complaint describes repetitive, unhelpful queries during a dispute.
Overall ratings are predominantly positive, with repeat custom and recommendations; a minority of reviews detail unresolved complaints or delivery problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Trainers fit but laces were too short and customer service failed.
“the laces were far too short.”
Wide footwear selection with affordable prices and convenient delivery.
“Prices are affordable. Free next door delivery a bonus”
Easy ordering, kept informed and polite delivery driver.
“they kept me informed about my order”
Ordered shoes for a funeral; website easy and next day delivery.
“The website is easy to navigate around and the shoes arrived the next day.”
Wide range at competitive prices with free next day delivery.
“A fantastic range of footwear at competitive prices.”
Shop ordered missing size for home delivery; tracking was easy.
“I could order the shoes and they will be delivered to my house.”
Friendly, welcoming service from staff at the Torquay shop.
“Wonderful service from the lady in the Torquay shop today.”
Very pleased with trainers and they were delivered on time.
“very please with trainers and was delived on time”
Excellent prices, good choice and tidy store led to purchases.
“Plenty of choice- prices excellent and store tidy”
Chose shoes late afternoon and received free next-day delivery at home.
“delivery was made to my house 11.30am next day FREE”
Amazing customer service and a wide shoe range.
“Amazing customer service and a wide range of shoes”
Had an excellent overall shopping experience.
“Excellent experience”
Easy website, prompt dispatch and good email communication throughout.
“Prompt dispatch and delivery as promised.”
Quick delivery to local store and product met expectations.
“delivered very quickly to local store so I could pick up after work.”
Shoe Zone quickly located and chased my parcel with Royal Mail.
“Shoezone found and chased my parcel with Royal Mail.”
Trainers fell apart quickly and complaints were not resolved.
“the sole broke within 3 weeks.”
Recommended place for school and PE shoes.
“Best place to buy school shoes and PE shoes”
Product became available online after buying same brand in-store.
“Availability now online after purchasing same brand instore on last two occasions.”
Pleased with vegan boots and impressed by fast delivery.
“Lovely vegan boots - I'm really pleased with them”
Problems are sorted promptly; good quality and value.
“Whenever you have a problem it is sorted promptly and efficiently.”
Products fall apart quickly and staff attribute it to wear.
“Dreadful products fall apart after a very short time”
Several boots were great value with quick delivery and refunds.
“They are great value for money quick delivery.”
Shoes fell apart and store refused to swap without receipt.
“the front has come away already.”
Alleged misleading pricing means sale prices are not bargains.
“so be aware you will not get a bargain in their sale”
Manager refused refund for faulty shoes and was rude.
“The manager was very argumentative and rude”
Bought new shoes and was satisfied with the purchase.
“I bought my new fresh shoes here and it good enough that I was satisfied.”
Faulty shoes split and returns process was difficult and unhelpful.
“Had faulty work shoes. They were splitting.”
Claims of online payment issues and delayed refund after twenty days.
“we will refund you in 5 days but it's been 20 days”
Staff were unhelpful when a child went missing in-store.
“Your staff couldn't care less.”
Next day delivery failed; website showed delivery attempt had failed.
“It’s say next day delivery but it’s myth”
Pumps developed holes in the soles and were refused refund.
“BOTH soles are cracked in the centre leaving holes in them.”
Pumps developed cracked soles after three months and refund denied.
“crack/hole in both soles.”
Bought boots; good customer support and quick delivery.
“very good customer support whenever you need it, plus great quick delivery service!”
Good quality, versatile products with good variety.
“Good quality, versatile and good variety”
Kept informed throughout with very quick delivery.
“Kept informed from start to finish.”
Products are first class, reasonably priced with quick delivery.
“Every pair of shoes are anything are always first class and reasonably priced.”
Easy website, excellent choice, free next day delivery and simple returns.
“easy to access website with an excellent choice of shoes and accessories”
Boots are great but delivery was let down by Evri.
“they were let down by Evri.”
Ordered slippers delivered next day; excellent product and free delivery.
“delivered just after midday on Monday.”
Next day delivery as promised and order was correct.
“delivery next day as promised, exactly as ordered”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Shoe Zone is a UK footwear retailer operating both high‑street shops and an online store, specialising in budget and value footwear ranges for men, women and children, plus basic accessories. Consumers researching reviews typically look for information about delivery speed, product comfort and sizing, returns and in‑store service.