Reviews Analysed
21
We Collect & Analyse Reviews
Shoe Zone
Experiences & Reviews
Shoe Zone is a UK footwear retailer operating both high‑street shops and an online store, specialising in budget and value footwear ranges for men, women and children, plus basic accessories. Consumers researching reviews typically look for information about delivery speed, product comfort and sizing, returns and in‑store service.
Overview & Key Metrics
Positive Sentiment
95%
Latest Review
18d
Overall Rating
4.6
Our Analysis
🎯
Service quality
Most reviewers describe polite, helpful staff and responsive customer service; a small number report poor complaint handling and rudeness in a single case.
Share
Strong
12%
💰
Value for money
Many customers note competitive prices and good value, frequently stating products feel affordable without compromising comfort or basic durability.
Share
Strong
10%
⚡
User experience
Frequent praise for quick, often next‑day delivery, straightforward online ordering and easy in‑store returns; a few comments point to delivery‑partner failures.
Share
Strong
22%
🔧
Product quality
Reviews commonly describe shoes as comfortable, matching descriptions and lasting reasonably well; there is an isolated mention of a faulty item.
Share
Strong
21%
📞
Communication
Several customers report clear order updates and helpful responses from customer services; one complaint describes repetitive, unhelpful queries during a dispute.
Share
Strong
7%
⭐
Overall experience
Overall ratings are predominantly positive, with repeat custom and recommendations; a minority of reviews detail unresolved complaints or delivery problems.
Share
Strong
29%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2022 – September 2025).
I truly enjoy dealing with Shoe Zone
"I truly enjoy dealing with this company, it has a really good easy to access website with an excellent choice of shoes and accessories, a next day fre..."
Brian Meetens
Trustpilot
Sep 30, 2025
Featured for: Detailed positive: site, delivery, returns
I placed my order on suturday 20th of September on the 21september my order arrived less than 30hours
"I placed my order and later i discovered i have made a mistake on sizes when i ring the customer services number the response was quick and..."
Walter Mada
Trustpilot
Sep 30, 2025
Featured for: Shows responsive size-change customer service
Carrier let down
"Usually A* with Shoe zone, but this time they were let dow..."
Lindsay Hardwick
Trustpilot
Sep 30, 2025
Featured for: Illustrates carrier delivery issue
Rude Rude Rude Rude customer service
"A Fake offer to put things right never materialised! Just Rude people asking the same questions over and over again on a daily basis, saying if you do..."
Harry
Trustpilot
Sep 30, 2025
Featured for: Negative: poor complaint handling example
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
G
Graham Heather
trustpilot.com
Sep 30, 2025
All Brill From Shoezone!
All brill from Shoezone! I bought some boots, in tan & brown colours, they will be ideal for the wint...
T
Tuba Abeer
trustpilot.com
Sep 30, 2025
Good quality
Good quality, versat...
L
Linda
trustpilot.com
Sep 30, 2025
Great service
Great service. Kept informed from start to fi...
J
Janice Wright
trustpilot.com
Sep 30, 2025
I don't have any problems at all with…
I don't have any problems at all with the company. Every pair of shoes are anythi...
B
Brian Meetens
trustpilot.com
Sep 30, 2025
I truly enjoy dealing with Shoe Zone
I truly enjoy dealing with this company, it has a really good easy to access website with an excellent choice of shoes and accessories, a next day fre...
L
Lindsay Hardwick
trustpilot.com
Sep 30, 2025
Carrier let down
Usually A* with Shoe zone, but this time they were let dow...
R
Rob
trustpilot.com
Sep 30, 2025
I bought slippers
I bought slippers. Ordered on Sunday afternoon and they were delivered just after midda...
M
Margaret Stanley
trustpilot.com
Sep 30, 2025
delivery next day as promised
delivery next day as pro...
M
Miss Carla Wolstenholme
trustpilot.com
Sep 30, 2025
Absoulty great staff so helpful an had…
Absoulty great staff so helpf...
S
Sylvia Hoffmann Wilson
trustpilot.com
Sep 30, 2025
Ladies wedge shoes
Absolutely love the shoes. They are nice and s...
S
Sandie Montgomery
trustpilot.com
Sep 30, 2025
Court black shoes
Item ordered, item as per descr...
A
Anonymous
trustpilot.com
Sep 30, 2025
Bought two pairs of kid's trainers
Ordered the night before, came the very next day. Very easy to order online and fast delivery. Very happy with purchasez can't wait to see my little g...
R
Ron Hodgson
trustpilot.com
Sep 30, 2025
Definite go to
Yes, had a very good experience at shoezone today. Not a shop that I would visit but...
S
Sylvia Shuttleworth
trustpilot.com
Sep 30, 2025
Thankyou so much.
Thankyou so much,ordered yesterday ,arrived this morning.Lovely comfortable shoes ,both pai...
L
Lindsay Davis
trustpilot.com
Sep 30, 2025
Good product
Good product. Good service - easy t...
B
Beverly Bennett
trustpilot.com
Sep 30, 2025
Men's work boots …
Men's work boots they are just wright.they black g...
E
Erica Salami
trustpilot.com
Sep 30, 2025
Fast delivery
Fast delivery, great p...
A
Anne Morrison
trustpilot.com
Sep 30, 2025
The boots are lovely and comfortable
The boots are lovely and comfortable, I'm very happy with them. M...
H
Harry
trustpilot.com
Sep 30, 2025
Rude Rude Rude Rude customer service
A Fake offer to put things right never materialised! Just Rude people asking the same questions over and over again on a daily basis, saying if you do...
W
Walter Mada
trustpilot.com
Sep 30, 2025
I placed my order on suturday 20th of September on the 21september my order arrived less than 30hours
I placed my order and later i discovered i have made a mistake on sizes when i ring the customer services number the response was quick and...
Conclusion
Customer reviews indicate Shoe Zone commonly delivers fast, often next‑day delivery and straightforward online ordering, with many shoppers noting competitive prices and comfortable products. Repeated comments highlight helpful in‑store staff and easy returns to local shops for those who prefer a physical option. Several reviewers emphasise reliable free delivery and items matching descriptions, making Shoe Zone a frequent choice for budget footwear. However, there are isolated negative reports about complaint handling and a delivery partner failure (Evri); these appear uncommon but were significant to affected customers. Prospective buyers who prioritise quick delivery and value for money may find Shoe Zone meets those needs, while those concerned about dispute resolution should check return and complaint procedures before purchase.