Many reviewers point to low prices, a wide choice of shoes, fast delivery, and a website that’s easy to use. Customers often mention helpful shop staff and quick dispatch. Another group reports soles coming away and disagreements over refunds and exchanges.
Examples from available reviews (Nov 2022 – Mar 2026).
Wide footwear selection with affordable prices and convenient delivery.
“Prices are affordable. Free next door delivery a bonus”
Products fall apart quickly and staff attribute it to wear.
“Dreadful products fall apart after a very short time”
Manager refused refund for faulty shoes and was rude.
“The manager was very argumentative and rude”
Staff were very helpful and friendly, enjoyable interaction.
“Absoulty great staff so helpful an had a laugh with them 😀”
Many reviews describe quick fulfilment and helpful staff in stores. Some mention staff fixing order issues or chasing parcels. A noticeable number report rude or unhelpful service and complaints that were not resolved.
Reviewers often highlight low prices, a competitive range, and free next-day delivery as good value. Many mention solid options for school, work, and everyday wear. A small number question sale prices and “bargain” claims.
Customers frequently say the website is easy to navigate, ordering is straightforward, and tracking is clear. Many like the delivery choices and click-and-collect. A few in-store stories mention unprofessional staff behaviour.
A recurring set of negative reviews mentions split soles, trainers coming apart, and items failing soon after purchase. Several say stores refused refunds or classed the problem as wear and tear. Other reviewers describe comfortable, well-made boots and vegan options.
Many reviews praise timely emails, tracking links, and delivery updates. Some complaints mention slow refunds and next-day delivery not happening as promised. A few customers say customer service let them down when they reported faults.
Reviews show a clear split: higher ratings focus on price, delivery, and staff, while lower ratings centre on product failures and returns. Many shoppers report consistently smooth buying and delivery. Several negative accounts focus on after-sales help and refund results.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Trainers fit but laces were too short and customer service failed.
“the laces were far too short.”
Wide footwear selection with affordable prices and convenient delivery.
“Prices are affordable. Free next door delivery a bonus”
Easy ordering, kept informed and polite delivery driver.
“they kept me informed about my order”
Ordered shoes for a funeral; website easy and next day delivery.
“The website is easy to navigate around and the shoes arrived the next day.”
Wide range at competitive prices with free next day delivery.
“A fantastic range of footwear at competitive prices.”
Shop ordered missing size for home delivery; tracking was easy.
“I could order the shoes and they will be delivered to my house.”
Friendly, welcoming service from staff at the Torquay shop.
“Wonderful service from the lady in the Torquay shop today.”
Very pleased with trainers and they were delivered on time.
“very please with trainers and was delived on time”
Excellent prices, good choice and tidy store led to purchases.
“Plenty of choice- prices excellent and store tidy”
Chose shoes late afternoon and received free next-day delivery at home.
“delivery was made to my house 11.30am next day FREE”
Amazing customer service and a wide shoe range.
“Amazing customer service and a wide range of shoes”
Had an excellent overall shopping experience.
“Excellent experience”
Easy website, prompt dispatch and good email communication throughout.
“Prompt dispatch and delivery as promised.”
Quick delivery to local store and product met expectations.
“delivered very quickly to local store so I could pick up after work.”
Shoe Zone quickly located and chased my parcel with Royal Mail.
“Shoezone found and chased my parcel with Royal Mail.”
Trainers fell apart quickly and complaints were not resolved.
“the sole broke within 3 weeks.”
Recommended place for school and PE shoes.
“Best place to buy school shoes and PE shoes”
Product became available online after buying same brand in-store.
“Availability now online after purchasing same brand instore on last two occasions.”
Pleased with vegan boots and impressed by fast delivery.
“Lovely vegan boots - I'm really pleased with them”
Problems are sorted promptly; good quality and value.
“Whenever you have a problem it is sorted promptly and efficiently.”
Products fall apart quickly and staff attribute it to wear.
“Dreadful products fall apart after a very short time”
Several boots were great value with quick delivery and refunds.
“They are great value for money quick delivery.”
Shoes fell apart and store refused to swap without receipt.
“the front has come away already.”
Alleged misleading pricing means sale prices are not bargains.
“so be aware you will not get a bargain in their sale”
Manager refused refund for faulty shoes and was rude.
“The manager was very argumentative and rude”
Bought new shoes and was satisfied with the purchase.
“I bought my new fresh shoes here and it good enough that I was satisfied.”
Faulty shoes split and returns process was difficult and unhelpful.
“Had faulty work shoes. They were splitting.”
Claims of online payment issues and delayed refund after twenty days.
“we will refund you in 5 days but it's been 20 days”
Staff were unhelpful when a child went missing in-store.
“Your staff couldn't care less.”
Next day delivery failed; website showed delivery attempt had failed.
“It’s say next day delivery but it’s myth”
Pumps developed holes in the soles and were refused refund.
“BOTH soles are cracked in the centre leaving holes in them.”
Pumps developed cracked soles after three months and refund denied.
“crack/hole in both soles.”
Bought boots; good customer support and quick delivery.
“very good customer support whenever you need it, plus great quick delivery service!”
Good quality, versatile products with good variety.
“Good quality, versatile and good variety”
Kept informed throughout with very quick delivery.
“Kept informed from start to finish.”
Products are first class, reasonably priced with quick delivery.
“Every pair of shoes are anything are always first class and reasonably priced.”
Easy website, excellent choice, free next day delivery and simple returns.
“easy to access website with an excellent choice of shoes and accessories”
Boots are great but delivery was let down by Evri.
“they were let down by Evri.”
Ordered slippers delivered next day; excellent product and free delivery.
“delivered just after midday on Monday.”
Next day delivery as promised and order was correct.
“delivery next day as promised, exactly as ordered”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Shoe Zone is a UK footwear retailer with high-street stores and an online shop. It sells trainers, boots, school shoes, work boots, and accessories at a range of price points. The site offers click-and-collect and home delivery, with next-day delivery available in many areas. Shoe Zone also provides a store locator, customer service contact options, and a standard returns and exchanges process for both online and in-store purchases.