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We Collect & Analyse Reviews

Shoe Embassy
Experiences & Reviews

Shoe Embassy is a UK footwear retailer offering shoes and boots through an online store and physical retail locations. The brand presents a range of leather and fashion-led styles and ships beyond the UK; customers should check country-specific shipping and returns terms before purchasing.

Overview & Key Metrics

Reviews Analysed 18
Positive Sentiment 61%
Latest Review 21d
Overall Rating
3.2

Our Analysis

🎯

Service quality

Multiple reviews report slow, unhelpful or rude customer service and repeated return refusals; some customers, however, describe helpful in-store or prompt online support.

Share
17%
Weak
💰

Value for money

A few customers praise discounts or vouchers, while others highlight unexpected costs like customs or return shipping charges when ordering internationally.

Share
3%
Mixed

User experience

Several shoppers praise packaging and in-store service, but many note sizing inconsistencies, difficult returns and frustrating online/phone support experiences.

Share
17%
Mixed
🔧

Product quality

Many reviewers praise build, leather and presentation; a notable subset report faults such as broken zips, detached heels, squeaks or inconsistent sizing.

Share
24%
Mixed
📞

Communication

Frequent complaints about slow or generic email replies and lack of an accessible phone contact; several customers report responsive staff in-store or via specific channels.

Share
15%
Weak

Overall experience

Reviews are split: many customers enjoy the shoes and packaging, while a similar share report negative after-sales service or product issues.

Share
24%
Mixed

Our Independent Methodology

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Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

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Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 18 reviews

All Customer Reviews

Sources: Trustpilot (17) · Collected.reviews (1) · Quotes shortened · As of: September 2025

n
norvis
trustpilot.com Sep 30, 2025

My shoes just arrived

My shoes just arrived. They are beautiful however if i had read the reviews i probably would not have ordered my shoes. However giving your company...

C
Catherine Clavering
trustpilot.com Sep 30, 2025

Don't buy direct - won't meet obligation to pay costs of return

I like the product usually, but I just bought for the first time directly from them, and they sent out faulty boots - a heel came off on the second we...

H
Hayley Garbutt
trustpilot.com Sep 30, 2025

…blogging

Hi guys I didnt give a high star yet just ordered a pair of boots im a size 4 and I'm so hoping they are a the right size qnd not a small fitting. I b...

B
B. McLellan
trustpilot.com Sep 30, 2025

The customer service is appalling

The customer service is appalling. I bought a pair of boots from the Greenwich store before lockdown. Never worn them as never had the opportunity. To...

G
Gaynor English
trustpilot.com Sep 30, 2025

Customer services

Just make sure you follow their rules,not wanting to disappoint my wife with another pair of boots(she already has numerous pairs from Embassy)she wan...

D
Denise Leslie
trustpilot.com Sep 30, 2025

Shoes look fabulous but beware if…

Shoes look fabulous but beware if shopping outside the UK as...

M
Ms s swift
trustpilot.com Sep 30, 2025

Rubbish customer care no email to help…rubbish

Rubbish customer care no email to help the order number on thf return area doesn't 😑 work I can't find a bloody phone number. Why tye hell font y...

R
Robyn
trustpilot.com Sep 30, 2025

Fobbed off by Customer Service

I bought three pairs of boots and a pair of shoes last year from Shoe Embassy. I have worn the ankle boots maybe 3/4 times and the zip has broken... I...

B
Bee Adam
trustpilot.com Sep 30, 2025

Wow I bought two pairs of shoes..

Wow I bought two pairs of shoes... The pretty shoe boxes to start with are totally fabulous.. .. The quality and attention to packaging is beautiful a...

G
G.B.
trustpilot.com Sep 30, 2025

The customer service was great

The customer service was great! They clarified all of my doubts. I have j...

D
Dana
trustpilot.com Sep 30, 2025

I came across their website by chance

I came across their website by chance! I bought a pair of the jazzy brogues for my wife’s birthday party….they looked amazing! I th...

M
Matthew Levi Moyo
trustpilot.com Sep 30, 2025

Great quality...

The quality of your shoes is absolutely amazi...

T
Trish Ashworth
trustpilot.com Sep 30, 2025

Great shoes and responsive customer service…

Great shoes and responsive customer service when the...

A
Alex Rickard
trustpilot.com Sep 30, 2025

Really helpful customer service

Really helpful customer service, great experience, face to...

J
Juliet
trustpilot.com Sep 30, 2025

amazeballs new ankle boots

Just bought my first pair and heck they wont be my last! great customer service and fast...

A
Andy Roberts
trustpilot.com Sep 30, 2025

Appalling Customer service

My wife has bought 10 pairs of shoes from Shoe Embassy and has really enjoyed the experience. Unfortunately her last pair squeaked from the outset but...

I
Integra
trustpilot.com Sep 30, 2025

Lovely Shoes

Lovely Shoes, although I felt like your team is a little bit too...

J
Jannel
Collected.reviews Nov 25, 2021

wanderer fitting ankle boot

I just received the Shoe Embassy search for ankle boots that are loose around my ankles. I picked size 9, which is what I have always worn but the boots are too big. I want to return them but they don't answer the phone and the email support has no suggestions. They want me to ship them back at my expense (which will be yet another $15.00) even though the boots are improperly sized. I called customer service immediately, they were too slow to answer me but once they did, they told me that returned items are refunded in 6-10 business days. I am still waiting for my refund! Very rude customer service!

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Conclusion

Customer feedback for Shoe Embassy shows consistent praise for shoe build, leather choices and premium packaging. However, multiple reviews raise concerns about returns handling, sizing inconsistencies and after-sales communication. International buyers should be aware of potential customs fees and confirm shipping costs before ordering. If you are considering a purchase, check the site’s returns policy, confirm available return methods, and keep order documentation to support any follow-up.