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We Collect & Analyse Reviews

Sally Beauty
Experiences & Reviews

Sally Beauty is a retail chain specialising in professional and consumer beauty supplies, selling hair colour, styling tools, nails, salon equipment and related consumables through high‑street stores and an online shop. It serves both trade and retail customers seeking products and advice for hair, nails and beauty treatments.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 43%
Latest Review 30d
Overall Rating
2.7

Our Analysis

🎯

Service quality

Stores frequently praised for helpful, knowledgeable staff; other reviews report refusals, unresolved returns and inconsistent order handling.

Share
21%
Mixed
💰

Value for money

Multiple reviewers complain about perceived poor value, citing high prices or products that did not meet expectations.

Share
9%
Weak
⚡

User experience

In‑store visits are often praised for hands‑on help; online ordering and delivery receive repeated complaints about stock and process friction.

Share
14%
Mixed
🔧

Product quality

Several reports note faulty, expired or low‑performing items (tools, adhesives, courses); other customers describe products that worked as intended.

Share
13%
Weak
📞

Communication

Customer support experiences vary widely: some reviewers praise helpful staff, while others report ignored emails, rude calls and closed complaints.

Share
16%
Weak
⭐

Overall experience

Overall impressions are split: many positive in‑store experiences contrast with frequent negative reports about online orders, delivery and aftercare.

Share
27%
Mixed

View all 21 public customer reviews – filtered by relevance →

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Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

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Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

M
Mr Youssef Elnouheyri
trustpilot.com Sep 30, 2025

Absolutely scammer don’t waste time and…

Absolutely scammer don’t waste time and money I ordered Barber chair and back wash unit still hasn’t received or ignoring my calls and emails now poli...

V
Vikki Stansfield
trustpilot.com Sep 30, 2025

What a dreadful excuse for a company

What a dreadful law breaking excuse for a company! Made my gel nail requirements very clear when visiting the Harrogate store, was sold 2am london hem...

B
Blue
trustpilot.com Sep 30, 2025

Awesome staff member

I went to the sally’s in Newport Retail Park and had a brilliant experience never had been in this shop before so was a bit anxious about buying the w...

M
Maya
trustpilot.com Sep 30, 2025

Excellent service when an item needed replaced

I've been using Sally's for many years now as a member of the public (i.e. I do not work in a beauty profession), and I've always been delighted with...

S
Sohaila Rajabi
trustpilot.com Sep 30, 2025

Always purchased scissors which were…

Always purchased scissors which were expensive b...

A
AJ
trustpilot.com Sep 30, 2025

Items were out fo stock even though showing online, and they didn't inform me! Kept my money for many days

Stock I ordered was out of stock, even though it showed as in stock for delivery online. They cancelled my order without telling me why. When I enquir...

L
Lucy Stewart
trustpilot.com Sep 30, 2025

Sally Beauty Cosham

Sally staff saved the day after a professional home hair appointment went south. Recommended products t...

P
Pierre
trustpilot.com Sep 30, 2025

Very good experience in real shop.

Went in the shop on New Oxford Street where the staff was welcoming and helpful. +there was a very useful 50% discount on items I actually needed. So...

M
Menekse
trustpilot.com Sep 30, 2025

total scam company.

total scam company. made a big order. instead of sending me x20 berry hot waxes they sent me the green wax instead and past week rather than correctin...

D
Dee Martin
trustpilot.com Sep 30, 2025

BEST customer service...ever!

The BEST customer service, ever! What an amazing sales person (Basildon, Essex) Sharon is! Friendly, knowledgeable, and professional, and nothing was...

R
Ramune Zemaityte
trustpilot.com Sep 30, 2025

Come there first time for collect my…

Come there first time for collect my order. I was great with smile a...

L
Leanne Malley
trustpilot.com Sep 30, 2025

Huge disappointment with customer…

Huge disappointment with customer service, I really don’t understand how this company can carry on treating hard working people with such disrega...

K
K. P.
trustpilot.com Sep 30, 2025

Terrible delivery

Terrible delivery, require to download a carrier app and spend time on unnecessary bureaucracy to provide simple instructions “leave at door in case n...

E
Emily Lewry-Dawson
trustpilot.com Sep 30, 2025

Customer services are terrible

Customer services are terrible! Have left me in tears. I bought a lash adhesive which did not stick any lashes to my client meaning I embarrassingly h...

G
GEORGIA ROBERTS
trustpilot.com Sep 30, 2025

Came for some combs and guards really…

Came for some combs and g...

H
Hana H
trustpilot.com Sep 30, 2025

Not what I expected..

I bought an online classic lash course hoping to jumpstart my career in the lash industry, thinking it would be a convenient and educational choice. H...

S
Shazia Qureshi
trustpilot.com Sep 30, 2025

I bought L’Oréal INOA no Ammonia…

I bought L’Oréal INOA no Ammonia permanent colour from BANBURY branch and it’s was out of date ,colour was spouse to be white but it was quite dark, I...

N
Nola-Ann Mills
trustpilot.com Sep 30, 2025

1st class service at Dover branch

Your staff at the Dover branch are absolutely amazing! They have so much time to help and advise. I came in with a situation and your staff were so he...

E
Emily G
trustpilot.com Sep 30, 2025

Shocking customer service

Shocking customer service Ordered items to the wrong address, emailed as soon as I had submitted the order to be told they could not update the addres...

M
Moi
trustpilot.com Sep 30, 2025

Purchased Wella Koleston Perfect only…

Purchased Wella Koleston Perfect only to search a few days later to discover they are 3 x more expensive! They charge £20 for 1 tube however most site...

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Conclusion

Reviews show a clear divide between in‑store and online experiences. Many customers praise individual store staff (examples include Basildon, Dover and Newport) for practical advice and problem solving. Conversely, there are frequent complaints about online stock accuracy, delivery procedures, refunds and some product faults. If you prioritise personalised help, visiting a store seems advisable; when buying online keep proof of purchase and monitor order and refund communications closely.