Reviewers most often highlight product quality—trimmers, razors and the Aurelius aftershave receive repeated praise for performance and scent. Multiple customers report responsive service and concrete resolutions, including same‑day replies, phone contact and replacements when items were faulty. A few reviewers note delivery delays, and one detailed complaint describes an unexpected refund with slow chat responses. Free samples, careful packaging and occasional freebies are mentioned as positive extras; prospective buyers may prioritise product type and service responsiveness when deciding.
Examples from available reviews (Nov 2021 – Feb 2026).
High-quality trimmer with premium packaging and helpful service.
“the shave is smooth, precise, and feels like a real upgrade.”
Faulty product was promptly replaced and compensated with a complimentary case.
“They were very apologetic and sent a replacement out.”
Order refunded without notification and chat responses were slow and unclear.
“got refunded next day without any email or SMS.”
Gift arrived on time with a high-quality product and good packaging.
“Great packaging and just had my first Shave/trim and a great product”
Most reviewers describe prompt, helpful service and quick problem resolution; a minority report delivery delays or an unexplained refund.
A small number of reviewers say products saved time or money or justified higher spend; mentions of value are limited in the sample.
Customers frequently note good packaging, free samples and time-saving products; unboxing and extras are positive aspects of the experience.
Many reviewers praise product performance—razors, trimmers and aftershaves (notably ‘Aurelius’) are repeatedly called out for quality and scent longevity.
Several customers report quick replies, helpful named staff and proactive phone contact; one review details slow chat responses and missed messages.
Overall impressions are largely positive with multiple recommendations, though one detailed complaint highlights a refund and communication breakdown.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (31) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Customer service arranged next-day delivery and upgraded the order after loss.
“Not only did he manage to have it delivered the next day,”
Faulty machine was quickly identified and a replacement arranged efficiently.
“He quickly identified that it was faulty and immediately arranged for a replacement to be sent out.”
Faulty trimmer was replaced within days and the device performs well.
“replaced it within a few days”
Complete grooming set is easy to use and gives neat, smooth results.
“very easy to use with a nice weighted feel for ease of movement”
Fast delivery and products feel good for the price paid.
“Fast delivery. Products look and feel good for the price.”
High-quality products overall, though a brittle guard snapped and was replaced.
“one of guard attachments was brittle and snapped like a brandy snap”
Trimmer cuts smoothly, is quiet, and has longer-than-expected battery life.
“Cuts smoothly and evenly, even through dense beard hair.”
Quick, helpful customer service corrected a wrong order and arranged exchange.
“they were very quick to respond and very helpful”
High-quality trimmers and products delivered quickly and highly recommended.
“Amazing quality products with speedy delivery.”
Consistently high-quality trimmers delivering precise, near cut-throat results.
“Nearly as good as using a cut-throat razor.”
Precision Pro shapes and maintains the beard; signature fragrance enjoyed.
“it’s done wonders for shaping my beard and keeping it looking clean and maintained.”
Aurelius is dark, expensive-feeling and offers impressive longevity.
“Plus, the longevity is insane.”
Precision Pro trimmer is easy to use and provides precise detailing.
“easy to use and very sharp for precise beard detailing.”
Product felt cheap and did not meet the advertised quality expectations.
“the quality was far below what was advertised”
Reviewer thanks the company and praises both products and service.
“Great products / customer service too.”
Trimmer failed after a few charges and stopped working permanently.
“After a few charges died again and forever.”
Quick delivery and professional packaging accompany superb product quality.
“Professional packaging and superb quality”
Reviewer considers this the best shaver they have ever owned.
“by far the best shaver i have ever had”
High-quality trimmer with premium packaging and helpful service.
“the shave is smooth, precise, and feels like a real upgrade.”
Aftershave smells great and lasts for days after application.
“Their aftershaves (especially Aurelius) smell amazing”
Faulty product was promptly replaced and compensated with a complimentary case.
“They were very apologetic and sent a replacement out.”
Gift arrived on time with a high-quality product and good packaging.
“Great packaging and just had my first Shave/trim and a great product”
Precision pros save time and money compared to barber visits.
“saving me loads of time and money on trips to the barbers.”
Proactive and generous customer service with follow-up and free samples.
“there customer service is amazing”
Helpful customer service corrected my ordering error and advised product choice.
“Great customer service and the shaver is really good.”
Aurelius is the reviewer's new favourite fragrance after ordering.
“this is my new favourite fragrance.”
Aurelius tester attracted many compliments and became a go-to aftershave.
“Wow, never have I received so many compliments.”
Product and sample impressed, leading to a full-size aftershave purchase.
“It came with a sample of the Aurelius aftershave that smells amazing!”
Order refunded without notification and chat responses were slow and unclear.
“got refunded next day without any email or SMS.”
Delivery problem was resolved promptly by a phone call from support.
“they called to resolve the issue promptly”
Great products that improve beard and hair maintenance, highly recommended.
“Absolutely great products, smell great, get your beard and hair to the best”
I thought my day was going swell – until my crappy razor went dull. Just when my face needed a shave the most, my mediocre razor stopped performing. To make my morning even worse, I’d run out of razor blades. My face was getting closer and closer to looking like a “Cherokee Hair-Cut” – with a couple whiskers poking out here and there – my head was spinning. I needed a solution! With only a few minutes before my big presentation at work, Russell's Shave Club came to the rescue! A super smooth shave with fresh razors delivered right to to my door. The CUT THROAT RAZOR MATT BLACK COMPLETE SHAVING SET helped me be in shape at the shortest time ever. I recommend the store anytime!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Russell's Shave Club is a UK-based grooming retailer and brand focused on men's shaving and grooming products sold online. Its assortment commonly covers razors, trimmers, shaving creams, aftershaves and accessory kits. Shoppers typically look for information on product performance, scent, delivery and customer support when researching this type of retailer.