Reviews Analysed
14
We Collect & Analyse Reviews
Russell's Shave Club
Experiences & Reviews
Russell's Shave Club is a UK-based grooming retailer and brand focused on men's shaving and grooming products sold online. Its assortment commonly covers razors, trimmers, shaving creams, aftershaves and accessory kits. Shoppers typically look for information on product performance, scent, delivery and customer support when researching this type of retailer.
Overview & Key Metrics
Positive Sentiment
93%
Latest Review
13d
Overall Rating
4.7
Our Analysis
🎯
Service quality
Most reviewers describe prompt, helpful service and quick problem resolution; a minority report delivery delays or an unexplained refund.
Share
Strong
18%
💰
Value for money
A small number of reviewers say products saved time or money or justified higher spend; mentions of value are limited in the sample.
Share
Mixed
4%
⚡
User experience
Customers frequently note good packaging, free samples and time-saving products; unboxing and extras are positive aspects of the experience.
Share
Strong
12%
🔧
Product quality
Many reviewers praise product performance—razors, trimmers and aftershaves (notably ‘Aurelius’) are repeatedly called out for quality and scent longevity.
Share
Strong
25%
📞
Communication
Several customers report quick replies, helpful named staff and proactive phone contact; one review details slow chat responses and missed messages.
Share
Strong
12%
⭐
Overall experience
Overall impressions are largely positive with multiple recommendations, though one detailed complaint highlights a refund and communication breakdown.
Share
Strong
29%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 14 verified reviews (November 2021 – September 2025).
⭐️⭐️⭐️⭐️⭐️
"I recently picked up the Precision Pro Beard Detailers from Russell’s Shave Club and they are fantastic. The shave is smooth, precise, and feels like..."
Craig S
Trustpilot
Sep 30, 2025
Featured for: Product praise and named helpful staff
Fantastic customer service
"Ordered a precision trimmer and the beard master for my partner for Christmas. Very impressed of quality however the beard master was faulty. Contacte..."
debbie
Trustpilot
Sep 30, 2025
Featured for: Fault reported, prompt replacement and apology
Bad service
"This complaint is about the provided service. Ordered goods and got refunded next day without any email or SMS. Tried to understand what happened thro..."
Honest Review
Trustpilot
Sep 30, 2025
Featured for: Complaint about refund process and communication
Great product and great service
"My wife ordered a set two days before Christmas and was relieved that it arrived on time. Great packaging and just had my first Shave/..."
Stuart Skinner
Trustpilot
Sep 30, 2025
Featured for: On-time delivery, good packaging, satisfied user
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 14 reviews
All Customer Reviews
Sources: Trustpilot (13) · Collected.reviews (1) · Quotes shortened · As of: September 2025
C
Craig S
trustpilot.com
Sep 30, 2025
⭐️⭐️⭐️⭐️⭐️
I recently picked up the Precision Pro Beard Detailers from Russell’s Shave Club and they are fantastic. The shave is smooth, precise, and feels like...
S
Shane
trustpilot.com
Sep 30, 2025
These guys should be 5-star rated…
These guys should be 5-star rated easily. I’ve ordered a few times from them now, if ever there’s a problem they fix it with minimal fuss. Their after...
d
debbie
trustpilot.com
Sep 30, 2025
Fantastic customer service
Ordered a precision trimmer and the beard master for my partner for Christmas. Very impressed of quality however the beard master was faulty. Contacte...
S
Stuart Skinner
trustpilot.com
Sep 30, 2025
Great product and great service
My wife ordered a set two days before Christmas and was relieved that it arrived on time. Great packaging and just had my first Shave/...
S
Sergio Taralunga
trustpilot.com
Sep 30, 2025
Highly recommended the precision pros
Highly recommended the precision pros, saving me...
W
Wayne Parry
trustpilot.com
Sep 30, 2025
Amazing Customer Service
Brought a full set for Christmas, after leaving a comment on there youtube video I was surprised to get a phone call from them after they found me on...
J
James
trustpilot.com
Sep 30, 2025
Beard Trimmer
Purchased a beard trimmer from Russell's shave club and made a small error with the type of shaver needed, contacted them and t...
�
Тимур Загидулин
trustpilot.com
Sep 30, 2025
Aurelius my favourite one!
Recently ordered Aurelius and can honestly say th...
R
Richard Martin
trustpilot.com
Sep 30, 2025
Impressed
Got a tester for Aurelius with my new trimmers and decided to give it a go. W...
C
Chris Andrews
trustpilot.com
Sep 30, 2025
100% recommend
I bought a cutthroat razor and shaving gel. It came with a sample of the Aurelius aftershave that smells amazing! It smel...
H
Honest Review
trustpilot.com
Sep 30, 2025
Bad service
This complaint is about the provided service. Ordered goods and got refunded next day without any email or SMS. Tried to understand what happened thro...
S
Sean Caseltlon
trustpilot.com
Sep 30, 2025
Slow delivery good customer service
I had Problem with delivery on my order bu...
H
Haseeb Nadeem
trustpilot.com
Sep 30, 2025
One of the top beard maintenance companies
Absolutely great products, smell great, get your beard and hair to the best and be able to mai...
G
Gregory
Collected.reviews
Nov 25, 2021
CUT THROAT RAZOR MATT BLACK COMPLETE SHAVING SET
I thought my day was going swell – until my crappy razor went dull. Just when my face needed a shave the most, my mediocre razor stopped performing. To make my morning even worse, I’d run out of razor blades. My face was getting closer and closer to looking like a “Cherokee Hair-Cut” – with a couple whiskers poking out here and there – my head was spinning. I needed a solution! With only a few minutes before my big presentation at work, Russell's Shave Club came to the rescue! A super smooth shave with fresh razors delivered right to to my door. The CUT THROAT RAZOR MATT BLACK COMPLETE SHAVING SET helped me be in shape at the shortest time ever. I recommend the store anytime!
Conclusion
Reviewers most often highlight product quality—trimmers, razors and the Aurelius aftershave receive repeated praise for performance and scent. Multiple customers report responsive service and concrete resolutions, including same‑day replies, phone contact and replacements when items were faulty. A few reviewers note delivery delays, and one detailed complaint describes an unexpected refund with slow chat responses. Free samples, careful packaging and occasional freebies are mentioned as positive extras; prospective buyers may prioritise product type and service responsiveness when deciding.