Reviews Analysed
21
We Collect & Analyse Reviews
Rebellious Fashion
Experiences & Reviews
Rebellious Fashion is an online clothing retailer specialising in womenswear. For consumers researching the brand, check the company website for product details, size guides, delivery options and the returns policy. Independent review sites indicate the company operates e-commerce sales with email and social media contact channels; prospective buyers should verify shipping and refund terms before purchasing.
Overview & Key Metrics
Positive Sentiment
81%
Latest Review
13d
Overall Rating
4.2
Our Analysis
🎯
Service quality
Most reviewers describe quick, helpful customer service and named advisers resolving issues; a minority report unresolved refunds or ignored requests.
Share
Strong
25%
💰
Value for money
Some customers praise prices, but multiple complaints centre on extra delivery costs, return fees and withheld refunds, producing negative value perceptions.
Share
Weak
7%
⚡
User experience
Many note fast ordering, prompt fixes and efficient corrections; a subset report non-delivery, tracking problems and lengthy return resolution times.
Share
Mixed
18%
🔧
Product quality
Few reviews address product quality: one praises fabric and fit, while other reports describe garments as sheer or disputed condition at return.
Share
Weak
4%
📞
Communication
Most reviewers report fast email replies and clear follow-ups; however, several customers describe ignored messages and delayed or absent refund communications.
Share
Strong
22%
⭐
Overall experience
Overall impressions lean positive due to helpful support, yet notable negative cases involve unresolved refunds and return disputes affecting trust.
Share
Strong
24%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
Black Satin Cowl Neck Midi Bodycon Dress
"I've been searching for a nice quality Black Satin Cowl Neck Midi Bodycon Dress for ages to give as a gift to my wife. I was very excited when I found this website and the dress was exactly what I was searching for. The variety is amazing and the prices are great. The ordering process was fast and it arrived within a couple of days from ordering. The dress is a bit long but looks soo good on heels. The quality of the product is very good and the size is fine. The best thing was the amazing service from the Rebellious Fashion team who were so nice and helpful at all times. She is so in love with the dress that she has already placed an order for more. "
Michael Ollie
Collected.reviews
Nov 29, 2021
Featured for: Positive: product, price, service praised
Appalling Customer Service
"Back in August I ordered an item of clothing from Rebellious Fashion. The order never arrived, and the tracking details said it had been returned to t..."
Claire
Trustpilot
Sep 30, 2025
Featured for: Negative: order lost, refund unresolved
Avoid this company at all costs
"Avoid this company at all costs. My experience has been terrible. I ordered a dress with next-day delivery, but when it arrived, it was completely see..."
Amanda
Trustpilot
Sep 30, 2025
Featured for: Negative: product sheer, return issues
5* customer service
"I forgot to add next day delivery on my order when I ordered and paid via Apple Pay. One of their customer services employees, Fiona , was exceptional..."
lucy
Trustpilot
Sep 30, 2025
Featured for: Positive: Fiona resolved next-day issue
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
E
Erin Brewer
trustpilot.com
Sep 30, 2025
great customer service
rebellious replied to my email really quickly - and managed to cance...
C
Claire
trustpilot.com
Sep 30, 2025
Appalling Customer Service
Back in August I ordered an item of clothing from Rebellious Fashion. The order never arrived, and the tracking details said it had been returned to t...
H
Helen Brooks
trustpilot.com
Sep 30, 2025
Dont waste your money
Would give 0 stars if I could! Ordered 22nd of August and haven't received my parcel or refund! The customer...
A
Amanda
trustpilot.com
Sep 30, 2025
Avoid this company at all costs
Avoid this company at all costs. My experience has been terrible. I ordered a dress with next-day delivery, but when it arrived, it was completely see...
R
Roxanne Handforth
trustpilot.com
Sep 30, 2025
Great company and customer service is…
Great company and custo...
l
lucy
trustpilot.com
Sep 30, 2025
5* customer service
I forgot to add next day delivery on my order when I ordered and paid via Apple Pay. One of their customer services employees, Fiona , was exceptional...
A
Amica Joseph
trustpilot.com
Sep 30, 2025
Fiona - super helpful
Fiona was the customer service adviser who helped me with a return and updating my email on the account due to a ty...
C
Courtney Victoria
trustpilot.com
Sep 30, 2025
Sent an enquiry over to the customer…
Sent an enquiry over to the customer service team and w...
R
Rachel Genever
trustpilot.com
Sep 30, 2025
Amazing customer service
Amazing customer service. My package was returned and they were so quick to contact me to ask i wanted to a refu...
E
Eva Benfield
trustpilot.com
Sep 30, 2025
Very helpful thank you
...
L
Lucy Morris
trustpilot.com
Sep 30, 2025
Absolutely amazing service
Absolutely amazing service! Needing a last minute change for next day delivery...
K
Keeley
trustpilot.com
Sep 30, 2025
Avoid this company AT ALL COSTS!
Avoid this company. I returned a dress in perfect condition, yet they refused to refund me, claiming it had “marks.” The photos they sent were unclear...
g
georgia taylor
trustpilot.com
Sep 30, 2025
Staff were helpful when my QR did not…
Staff were helpful wh...
L
Lola
trustpilot.com
Sep 30, 2025
Fiona was great
Fiona was great! She responded to my query promptly and sorte...
b
bonbon E
trustpilot.com
Sep 30, 2025
Really quick and efficient service!
Really quick and...
M
Miss Karen Ambler
trustpilot.com
Sep 30, 2025
Excellent customer service!
Excellent customer service!! Ver...
M
Megan Jarvis
trustpilot.com
Sep 30, 2025
Customer service is brilliant
Customer service is brilliant, quick r...
T
T.power
trustpilot.com
Sep 30, 2025
I was in correspondence with a lovely…
I was in correspondence with a lovely lady named Fiona who was very efficient and swift with her responses s...
K
Keeli jo Connelly
trustpilot.com
Sep 30, 2025
10/10 service
I was notified by everi that my package was on its way back to sender. I emailed customs care to...
E
Emily
trustpilot.com
Sep 30, 2025
Customer service with rebellious…
Customer service with rebellious fashion was quick and efficient. They sorted my order...
Conclusion
Customer feedback shows strong, repeat praise for responsive and helpful customer service staff, with several reviewers naming agents by first name. At the same time, a distinct set of complaints highlights problems with returns, refunds and occasional non-delivery or product condition issues. If you consider buying, review the returns and refund policy carefully, use tracked shipping and keep photos of items and packaging. These steps help protect consumers when ordering from Rebellious Fashion.