Many reviewers describe fast, hands-on support and quick fixes. Several say the team successfully changed deliveries for the next day or resent orders quickly. Other reviews mention lost orders, slow or withheld refunds, and return disputes that were not resolved. A few comments flag product issues, including a see-through garment and an alleged counterfeit item.
Examples from available reviews (Nov 2021 – Mar 2026).
Fiona was very quick, attentive and extremely helpful.
“Fiona has been extremely helpful!”
Company redelivered returned package to correct address free of charge.
“they kindly sent it out again to the correct address with no additional cost.”
Parcel lost and refund not received despite repeated complaints and escalation.
“My parcel has been lost since before Xmas and I’m still waiting on a refund!!”
Customer alleges counterfeit tracksuits and refusal to refund.
“sold me counterfeit tracksuits”
Many reviews describe quick, efficient help that clears up order and account issues within hours. Several name a specific agent and say staff arranged next-day delivery, resent parcels, or cancelled orders fast. A repeating negative theme involves lost parcels and long refund disputes that support did not settle to the customer’s satisfaction.
Some customers link good value to quick delivery and acceptable garment quality. Others call it poor value when refunds are withheld or items arrive in a condition they find unacceptable. A smaller set alleges counterfeit items and returns that were not refunded, which strongly shapes value perceptions.
Many shoppers say ordering, changing delivery, or reporting missing items felt straightforward, with staff acting quickly. Another group describes repeated follow-ups and escalation over lost parcels or denied refunds, with issues left unresolved. In these accounts, return handling often makes or breaks the overall experience.
Product-quality complaints are few but specific. Reviewers point to a see-through dress and an alleged counterfeit tracksuit as examples. These isolated comments stand out because most reviews focus on service problems.
Reviewers often mention quick email replies and clear answers that led to fast fixes. Fewer reviews focus mainly on communication, but those that do are mostly positive. A small number say follow-up was poor when delivery or refund problems came up.
Reviews show a clear split between fast, helpful support and delivery or refund problems that were not put right. Positive accounts highlight speed and staff help, while negative ones focus on unresolved losses and refused refunds. These mixed outcomes lead to uneven experiences overall.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Fiona was very quick, attentive and extremely helpful.
“Fiona has been extremely helpful!”
Support helped upgrade delivery to next day within an hour.
“got back to me within the hour and helped me be able to get the next day delivery”
Replacement size was sent quickly and arrived within five working days.
“it was with me within 5 working days.”
Customer alleges counterfeit tracksuits and refusal to refund.
“sold me counterfeit tracksuits”
Customer service accommodated combined return fees and replied promptly.
“they were really helpful to accommodate me paying just one return fee.”
Customer service handled issues immediately.
“any issues dealt with immediately!”
Fiona responded quickly via email and completed the request.
“she was quick to respond.”
Company replied immediately and resolved a missing-parcel issue politely.
“rebellious fashion replied immediately & resolved the problem!”
Team was helpful and responsive about ordering the wrong item.
“Very helpful and responsive when I ordered the wrong item for my daughter.”
Parcel lost and refund not received despite repeated complaints and escalation.
“My parcel has been lost since before Xmas and I’m still waiting on a refund!!”
Order never arrived and company sided with courier without compensation.
“Order did not arrive”
Customer experienced absolutely brilliant customer service.
“Absolutely brilliant customer service”
Fiona listened, acted quickly and was very efficient.
“Fiona was extremely helpful”
Customer alleges poor refund handling, delayed returns and withheld refund unjustly.
“will not refund me”
Quick responses resolved the customer's problem and queries.
“Very good communication, problem resolved with quick response and answers to my queries.”
Company responded quickly and implemented requested changes effectively.
“Quick response and the changes were made effectively :)”
Customer service sorted the problem within an hour and was outstanding.
“got the matter sorted in an hour.”
Service was fast, efficient, helpful and polite.
“Fast and efficient, very helpful and polite”
Missing item not refunded despite repeated emails and denial forms.
“I am missing an item from my delivery which Rebellious are not refunding.”
Order lost in transit and company refused refund despite documentation.
“My order never arrived and the delivery company confirmed my parcel is lost in transit.”
Company replied quickly and cancelled an accidental order.
“rebellious replied to my email really quickly”
Order didn't arrive and customer support failed to refund or respond.
“they would refund me if I took down my bad review.”
Parcel and refund never received and customer service ignored them.
“haven't received my parcel or refund!”
Dress was see-through despite description and return not refunded.
“it was completely see-through.”
Customer praises the company's brilliant customer service.
“customer service is brilliant”
Customer service agent arranged next-day delivery promptly.
“She sorted it immediately”
Fiona resolved a return and account email issue very quickly.
“all dealt with extremely quickly!”
Customer service resolved an enquiry within an hour.
“within the hour it was resolved!”
Company redelivered returned package to correct address free of charge.
“they kindly sent it out again to the correct address with no additional cost.”
Customer found staff very helpful.
“Very helpful thank you”
Company accommodated last-minute next-day delivery change successfully.
“they did it no problem for me”
They returned an item but refund was refused due to alleged marks.
“they refused to refund me, claiming it had “marks.””
Staff helped when the customer's QR code did not work.
“Staff were helpful when my QR did not work.”
Fiona promptly resolved an order mistake and sorted it.
“Fiona was great!”
Service was really quick and efficient.
“Really quick and efficient service!”
Customer service responded very quickly to a query.
“Excellent customer service!!”
Customer service is brilliant with quick, friendly responses.
“Customer service is brilliant, quick responses and always lovely to talk to😊”
Fiona was efficient, swiftly resolving and rectifying the customer's issue.
“who was very efficient and swift with her responses”
Customer care replied within hours and resent the parcel successfully.
“got a reply within a few hours and the agent was able to resend my parcel.”
Customer service cancelled an order within a couple of hours.
“sorted my order that I wished to cancel within just a couple of hours”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Rebellious Fashion sells clothing and accessories online. Product pages show images along with sizing and care details. Customers order through the online checkout and handle returns through the site’s returns process. Support is available through channels like email and help pages for order questions and account issues.