Many reviews describe repeated breakdowns in fulfilment, with orders that never arrive and refunds that take weeks or months. Several customers report jewellery breaking, stones falling out, or items that look noticeably different from the online photos. Other reviewers praise fast shipping, products that match what was shown, and helpful staff. Overall, feedback splits between frequent low ratings focused on delivery, refunds and faults, and multiple high ratings describing reliable orders and good service.
Examples from available reviews (May 2012 – Feb 2026).
Bracelet never arrived; refund delayed for 65 days.
“65 days they’ve had my £700, disgraceful!!”
Expensive ring repeatedly failed and was then lost during return.
“Twice the stones fell out”
Item shipped quickly and was good quality.
“It shipped fast, good quality, and just amazing!”
Helpful live chat advice and timely delivery; wife loves the jewellery.
“I got great advice from Johnathan on the website live chat before making the order.”
Reviews often mention missed deliveries, cancelled orders, and long waits for refunds. Multiple reviewers say they turned to bank chargebacks or waited months to be repaid. A smaller group reports on-time delivery and returns that went through as expected.
Several buyers say items looked smaller than in the photos or felt flimsy for the price. Others say prices were good and the purchase felt like strong value. Complaints about value come up less often than fulfilment and quality problems.
Some customers praise clear website photos and useful advice by phone or live chat. Several reviews describe a rigid returns policy and return or repair journeys that dragged on and felt stressful. A few users specifically mention smooth repeat purchases.
Many reviews describe failures such as cracked stones, gemstones falling out, inferior metal inside items, and pendants that look cloudy or off-colour. Others praise well-made pieces that match the photos and arrive in excellent condition. Repairs and replacements are often described as slow or left unresolved.
Many reviewers say replies were poor or missing, with automated messages and phone numbers that did not work. Others mention quick, helpful responses from staff and named advisers. A common complaint is the lack of updates on repairs, deliveries and refunds.
Customer stories split between high-rated repeat purchases with fast delivery and attentive help, and a large group of low-rated reports about orders not fulfilled and refunds not resolved. Several reviewers who received faulty items also describe slow fixes or no follow-up. Taken together, the feedback points to inconsistent performance from one order to the next.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Trustpilot (20) · Sitejabber (20) · resellerratings.com (15) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Necklace defective and refund never received despite request.
“Necklace kept breaking and eventually asked for a refund.”
Item never arrived and communication was poor and unreliable.
“Communication has been poor and unreliable”
Order not delivered and money taken with no replacement.
“QP Jewellers has effectively taken my money for nothing in return.”
Earrings broke quickly and appeared to contain inferior metal.
“I found a foreign grey metal inside.”
Waited six months then cancelled; refund eventually arrived on 9 February.
“Thank you refund came through on the 9th Feb”
Many recent reviews report unfulfilled orders and poor communication.
“Most current reviews are showing a failure to complete orders”
Necklace repeatedly broke despite replacements and poor responses.
“the sapphire gemstone fallen out”
Order missed delivery window and refund requests were ignored.
“Terrible experience and I just want my money back now.”
Delivery delayed over a month and contact was absent.
“Delivery was over a month after the eta with zero contact”
Ring not received and refund still pending due to refund delays.
“apparently they are experiencing delays with refunds as well.”
Bracelet never arrived; refund delayed for 65 days.
“65 days they’ve had my £700, disgraceful!!”
Delivery delayed and customer contact poor; bank dispute obtained refund.
“refund eventually received middle of Jan.”
Nearly two months without order or promised refund.
“Nearly 2 months have passed and I am yet to receive my order”
Ring ordered end of 2024 still undelivered and replies generic.
“I order a ring on 31.12.2024 and I have still not received it.”
Necklace not delivered and company unresponsive; bank refund now sought.
“my birthday present is ruined.”
Order not received, company ignores messages and refund pending.
“They ignore your messages, and you don't get what you ordered”
Earrings missed delivery date and only automated responses received.
“only to get an automated response.”
Order not received after weeks and refund requests ignored.
“I haven't received my order yet. Asked for a refund - no reply!”
Still awaiting a refund one month later.
“Still await a refund one month later.”
Large selection and good standard but delivery delay and missing discount.
“But the delay is too long.”
Order not delivered and refund still not received after 15 days.
“They take your money, don’t deliver or give you your money back.”
Ring did not arrive and refund has not been processed.
“My money are stolen by QP jewellers!”
Order missed anniversary and refund of £400 remains unpaid.
“they are unable to refund our money £400”
Order never received and reimbursement apparently refused.
“I never received my order”
Cancelled order but refund not received; suspicious refund practice.
“Beware they will hold onto your money”
Repeated product failures and ongoing delays with replacements and refunds.
“Few months after, the clasp broke and the gemstone fell off”
Order undelivered and refund delayed over a month without explanation.
“failed to deliver my gift purchase”
Order cancelled but refund withheld, forced to raise chargeback.
“I was forced to raise a chargeback myself”
Previously satisfied customer now unable to obtain refund on £700 purchase.
“sense they are collapsing and trying to take as much money as they can with them.”
Refund reported processed, later told to claim through bank instead.
“you wont get any money out of us”
Expensive ring repeatedly failed and was then lost during return.
“Twice the stones fell out”
Earrings ordered for a special occasion never arrived after three months.
“All you get is a load of nonsense in an email about fulfilment issues”
No delivery and no refund with dishonest responses.
“No delivery No refund just LIES LIES LIES!!”
Items repeatedly failed and replacement process has been delayed for months.
“2 days in the stones had fallen out of both earrings”
Returned broken sapphire earrings months ago but replacements not received.
“I returned a pair of sapphire earrings in june as they both broke on the hoop !”
Order delayed and refund stalled; advised to raise chargeback.
“told me to raise a chargeback from my bank.”
Ring advertised in stock but not delivered after seven weeks.
“7 weeks later im still waiting on delivery”
Unable to supply order and unable to refund; phone number out of service.
“unable to supply and now unable to refund.”
Refund promised but not received after many months.
“My refund of 200£ has been issued . It’s not Sept 1st and still no refund!”
Item not in stock; delivery missed and refund delayed.
“Stock issues . It’s obvious now that these items were not in stock”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
QP Jewellers is a jewellery retailer selling rings, necklaces, bracelets and earrings. It lists gemstone and precious-metal pieces for sale through its website and retail channels. Product pages show photos, descriptions and prices for online buying. Customers can place orders, request returns or repairs, pay through the site, and arrange delivery.