Reviews Analysed
21
We Collect & Analyse Reviews
QP Jewellers
Experiences & Reviews
QP Jewellers is an online jewellery retailer selling rings, necklaces, earrings and related items. Shoppers researching the brand typically look for information about product condition, delivery timelines, refund handling and customer support channels. When evaluating QP Jewellers, consumers often check payment protections (card chargebacks), warranty terms and independent reviews to verify service and fulfilment practices.
Overview & Key Metrics
Positive Sentiment
5%
Latest Review
9d
Overall Rating
1.2
Our Analysis
🎯
Service quality
Nearly all reviews report delivery failures, long delays or unresolved refunds; one review describes a smooth purchase and helpful quality checks.
Share
Weak
23%
💰
Value for money
Many customers report withheld refunds, chargebacks or lost payments after orders were not delivered, creating concerns about financial recourse.
Share
Weak
21%
⚡
User experience
Some praise the website selection; several reviews cite misleading 'in stock' claims, missed delivery windows and confusing fulfilment information.
Share
Weak
9%
🔧
Product quality
A small set of reviews report product faults (stones falling out, broken clasps) and replacement items not returned or replaced promptly.
Share
Weak
4%
📞
Communication
Numerous reviews describe poor or inconsistent responses, suspended phone lines and repeated email apologies without timely resolution.
Share
Weak
20%
⭐
Overall experience
Overall impressions are predominantly negative, focused on non‑delivery and refund problems; one review reports an entirely positive purchase.
Share
Weak
23%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
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Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – October 2025).
Necklace
"
Top-Notch Dealers
Every single person who participated in the quality assurance process, I want to say thank you. I had a favorable experience throughout the course of the procedure, and this was true at every stage of the process.
Starting nearly immediately after joining the company as a first employee, QP has established Itself as a vital part of the organization's management team.
Everything about my purchase of a pendant necklace for my mother-in-law was a positive experience, beginning with the user-friendly online selection and purchasing process and ending with the prompt response when I had a query about the necklace's certification.
I would recommend this company to anyone who is looking for a pendant.
"
Georges Mac Millenz
Collected.reviews
Dec 05, 2021
Featured for: Positive, user‑friendly purchase
Months of delays, no refund – forced to go through my bank
"I placed an order on the 9th July that was showing as in stock and due for delivery by 18th July. Shortly after, I was told there were “manufacturing..."
Joe
External Source
Sep 17, 2025
Featured for: Detailed refund timeline, chargeback
Stay well clear!
"A £700 ring was bought for me, as an end of life, sentimental present! Twice the stones fell out then, when I returned it the second time, they lost i..."
Christina Ellis
External Source
Sep 11, 2025
Featured for: Product fault, lost return
This company is a scam
"This company is a scam. I ordered a ring of 450 pounds in July which did not arrive! Then I asked for a refund, which is not processed yet. Their phon..."
Aluna L.
External Source
Sep 24, 2025
Featured for: Refund withheld; phone suspended
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: External Source (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
A
Andrew Smith
External Source
Oct 02, 2025
Delivery never made
Delivery delayed. Sent refund note. Told can take up to 14 calendar days for my money back. Queried this only to be told in line with regs. Called on...
A
Aluna L.
External Source
Sep 24, 2025
This company is a scam
This company is a scam. I ordered a ring of 450 pounds in July which did not arrive! Then I asked for a refund, which is not processed yet. Their phon...
J
Josephine procter
External Source
Sep 24, 2025
Still waiting for refund
We ordered a pendant for a 45th wedding anniversary gift for my wife we ordered it 2 weeks before the date as website said 3/5days delivery my son pai...
D
Do Cops
External Source
Sep 23, 2025
I never received my order and they don't want to reimburse me
I never received my order and they can't reimb...
k
kate steiner
External Source
Sep 22, 2025
scammers will not refund you
I cancelled my order because it would not reach me on time on 11/08. I have still not received a refund. They say there are problems with refunding my...
M
Meg Gregorios
External Source
Sep 20, 2025
Terrible
My partner first order was a ruby necklace, it was delayed, ordered in November for a Christmas present and arrived by January. Few months after, the...
R
Ross VDW
External Source
Sep 20, 2025
Failed to deliver then failed to refund
I've waited for over a couple of months and I normally never leave a review, but feel like I need to warn people from my experience. Originally, they...
J
Joe
External Source
Sep 17, 2025
Months of delays, no refund – forced to go through my bank
I placed an order on the 9th July that was showing as in stock and due for delivery by 18th July. Shortly after, I was told there were “manufacturing...
M
Mel
External Source
Sep 17, 2025
So disappointed with this company
So disappointed with this company. I’ve purchased items from them 3 times previously and always been very satisfied with their service and the quality...
N
Nicole Sharp
External Source
Sep 16, 2025
Scam?
QP Jewellers could not fullfil my order (but I only found out after I had chased them) so I requested a refund. Despite recieving an email almost 2 we...
C
Christina Ellis
External Source
Sep 11, 2025
Stay well clear!
A £700 ring was bought for me, as an end of life, sentimental present! Twice the stones fell out then, when I returned it the second time, they lost i...
L
Lee Messenger
External Source
Sep 11, 2025
I ordered some ear rings for my partner…
I ordered some ear rings for my partner for a very special occasion. I selected delivery option for it to arrive before the special occasion. That was...
A
Andrew Cruickshank
External Source
Sep 09, 2025
No delivery No refund just LIES LIES…
No delivery No refund...
A
Allan Martin
External Source
Sep 09, 2025
RIP OFF
If you can afford to have £750 languishing in this company’s bank account then use them,if not DON’T!!! NEVER have I come across a company that has su...
t
t salt trevor
External Source
Sep 07, 2025
I returned a pair of sapphire earrings…
I returned a pair of sapphire earrings in june as they both broke on the hoop ! Its now the 7th of September and I still have not received replacement...
c
christineshepherd
External Source
Sep 04, 2025
DO NOT ORDER FROM THIAS COMAPNY
DO NOT ORDER FROM THIAS COMAPNY, I PLACED AN ORDER ON THE 10TH JULY, WAS TOLD THEY WAS A DELAY IN MY ORDER. 4TH AUGUST I REQUESTED A REFUND. THEY SENT...
M
MR MCATEAR
External Source
Sep 04, 2025
I ordered a ruby and diamond ring…
I ordered a ruby and diamond ring on15/7/25 i was told the ring was in stock with delivery date due 24/7/25 .7 weeks later im still waiting on deliver...
U
UncleCrisp
External Source
Sep 04, 2025
Warning - Unable to Supply or Refund
Warning - unable to supply and now unable to refund. After months of waiting with various excuses for being unable to supply, I have been adv...
S
Shazia Parveen
External Source
Sep 01, 2025
Was told on Aug 8th
Was told on Aug 8th My refund of 200£ has been issued . It’s not Sept 1st and still no refund! Note: the money was taken out my acct 9th May. Received...
E
Elizabeth Jones
External Source
Aug 29, 2025
Stock issues
Stock issues . It’s obvious now that these items were not in stock,,the long delivery time should have rung a bell. I bought peridot earring for an Au...
Conclusion
Reviewers frequently report unresolved delivery and refund issues, often describing weeks or months of delay and repeated requests to pursue chargebacks through banks. Several customers also report product defects (fallen stones, broken clasps) combined with slow or absent replacement handling. One review describes a straightforward, positive purchase process with clear certification communication. If you consider buying from QP Jewellers, check payment protection options, document order and communication records, and be prepared to contact your payment provider if a refund is delayed.