Reviews Analysed
21
We Collect & Analyse Reviews
Philip Jones Jewellery
Experiences & Reviews
Philip Jones Jewellery is an online jewellery retailer offering personal jewellery and gift items. People searching reviews typically look for information on product quality, delivery speed, packaging, customer service and value for money.
Overview & Key Metrics
Positive Sentiment
95%
Latest Review
30d
Overall Rating
4.8
Our Analysis
🎯
Service quality
Only a few reviews mention customer service; those that do describe helpful, pleasant and reliable service, but the sample size is small.
Share
Mixed
5%
💰
Value for money
Several reviewers describe prices as reasonable or good value; one reviewer disputed value, saying the item felt cheap compared with a low‑cost marketplace listing.
Share
Strong
12%
⚡
User experience
Many reviews praise fast delivery, neat packaging and an easy ordering process; multiple customers note orders arrived on time and were tracked.
Share
Strong
25%
🔧
Product quality
Most reviewers report well‑made, attractive jewellery and good materials; one reviewer reported thin, plasticky items and disappointment on arrival.
Share
Strong
30%
📞
Communication
A small number of reviews mention communication; those that do highlight order tracking and proactive email updates positively.
Share
Mixed
4%
⭐
Overall experience
Most reviewers describe a positive buying experience and recommend the shop for gifts; a single review reports clear dissatisfaction.
Share
Strong
25%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – September 2025).
climbing earrings
"My first time buying from Philip Jones but definitely not my last. I bought these beautiful climbing earrings and have received many compliments. It is top quality and the price was very competitive. These climber style earrings are made out of genuine natural black opal gemstones that are faceted and set onto a shiny sterling silver. They go beautifully with any necklace and look cool paired with jeans or a skirt, or even formal outfits. The customer service is extremely helpful and pleasant. I will definitely recommend this company to my friends for any jewelry purchase today, tomorrow and all the days of my life.
"
Catian
Collected.reviews
Dec 07, 2021
Featured for: Detailed praise: product, service, price
Spend just under £50 on a couple…
"Spend just under £50 on a couple bracelets and necklace. Upon delivery they look cheap and tacky very t..."
karen parker
Trustpilot
Sep 30, 2025
Featured for: Negative: product and value complaint
Beautiful
"The quality of the jewellery is of high standard and stunning, bought many item's over the year's and I love everythin..."
Mrs Day
Trustpilot
Sep 30, 2025
Featured for: Mentions product, UX and communication
I bought these 2 items for my daughter
"I bought these 2 items for my daughter. She is really pleased with them. Ordering was easy, I was kept..."
Ann
Trustpilot
Sep 30, 2025
Featured for: Notes ordering, tracking and delivery
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
A
Angela Parr
trustpilot.com
Sep 30, 2025
So happy
I love my bracelet and necklace it is good quality jewel...
M
Mrs Jane Greaves
trustpilot.com
Sep 30, 2025
Items arrived as described
...
H
Hazel Worrall-Jones
trustpilot.com
Sep 30, 2025
Beautiful jewellery at reasonable…
Beautiful jewellery at reasonable prices. I have purchased m...
k
karen parker
trustpilot.com
Sep 30, 2025
Spend just under £50 on a couple…
Spend just under £50 on a couple bracelets and necklace. Upon delivery they look cheap and tacky very t...
c
customer
trustpilot.com
Sep 30, 2025
Arrived on time
Arrived on time. Beautiful earrings bought them...
L
LassieKing
trustpilot.com
Sep 30, 2025
Great buying experience
Lots of choice. Good prices. Super fast del...
B
Brian Mandall-hall
trustpilot.com
Sep 30, 2025
My order arrived promptly & well…
My order arrived promptly & well packed. I was very pleased with my purc...
c
claire chapman
trustpilot.com
Sep 30, 2025
Jewellery
Delivery was fast a...
M
Mary Underhill
trustpilot.com
Sep 30, 2025
The jewellery is well made and a really…
The jewellery is well made and a really good p...
M
Mrs Day
trustpilot.com
Sep 30, 2025
Beautiful
The quality of the jewellery is of high standard and stunning, bought many item's over the year's and I love everythin...
C
CustomerRachel Murfin
trustpilot.com
Sep 30, 2025
Arrived well packaged ,
Arrived well packaged ,, looks good it’s a gift so can’t comment on...
M
Mrs Alison Fuller
trustpilot.com
Sep 30, 2025
Lovely jewellery exactly what I wanted
Lovely jewellery ex...
A
Anne-marie Bishop
trustpilot.com
Sep 30, 2025
Dainty little gift
It come quite fast. I like it that much I have the full set. Good value for money if you only want one th...
L
Leonnie
trustpilot.com
Sep 30, 2025
I like the earings the came well…
I like the earings the came well packaged. It was nice to see the extra backs for the the earings in the packaging that ca...
S
Sheila Barnes
trustpilot.com
Sep 30, 2025
Fantastic bags /boxes
Fantastic bags /boxes. Great price for such quality item swift delivery with great packaging shall b...
J
Jane Barron
trustpilot.com
Sep 30, 2025
Love it x bought for my daughter…
Love it x bought for...
J
Julie
trustpilot.com
Sep 30, 2025
Lovely bracelet
Lovely bracelet, gold with diamanté four leaf clover. Bought a silver ball bracelet...
M
Maddie Witkowska
trustpilot.com
Sep 30, 2025
Absolutely stunning product
Absolutely stunning product. I was very please...
A
Ann
trustpilot.com
Sep 30, 2025
I bought these 2 items for my daughter
I bought these 2 items for my daughter. She is really pleased with them. Ordering was easy, I was kept...
C
Customer
trustpilot.com
Sep 30, 2025
Silver earrings
Product exactly the same as advertised lovely size well packaged...
Conclusion
Reviewers most commonly report good product quality, neat packaging and quick delivery. Value for money is frequently described positively, though one reviewer reported receiving an item they found poor and compared it to a cheap marketplace listing. Communication and customer service are noted by a small number of reviewers, generally as helpful or informative. Prospective buyers may find the site suitable for gifts; check product photos, material descriptions and the returns policy before purchase, and contact the seller with any questions about materials or sizing.