Many reviews mention cancelled orders, long delays, and refund requests that never get resolved. Several customers say they received the wrong items or clothes that wore out after light use. A smaller group praises the garment quality and on-time delivery. Overall, reviews split between liking the products and problems with fulfilment.
Examples from available reviews (Jul 2022 – Mar 2026).
High quality items and reasonable prices; pleased with purchase.
“Quality is high and price is decent.”
Durable, well-designed clothing with a user-friendly site and prompt delivery.
“The quality of their products stood out the most to me”
Order placed two months ago was never shipped and emails unanswered.
“they never shipped and wont respond to emails”
Multiple polo shirts developed holes around the label corners.
“almost every one has holes around the corners of the label”
Most reviews focus on service problems. Customers describe orders being cancelled without notice, packages that never ship, and refunds that don’t get processed after repeated attempts. Several also mention chats ending abruptly and customer care that is unhelpful or doesn’t respond.
A few reviewers point to fair prices and quality that feels high for the cost. These comments appear far less often than service complaints. Some customers say return fees or missing refunds cut into the value they end up getting.
Some reviewers call the website easy to use and say delivery was quick. More often, people mention confusing tracking, verification holds, and checkout interruptions. Reports include lost orders, long waits with no updates, and chat sessions that get cut off.
Opinions on product quality are sharply split. Some customers praise sturdy, well-designed clothing. Others report clear issues: the wrong items arriving, pilling after light use, and holes forming near label corners.
Reviews frequently flag communication problems. Customers mention fake or inconsistent tracking numbers, emails that go unanswered, and phone numbers that don’t match the company. One reviewer says a promised discount wasn’t applied and support sent them in the wrong direction.
Reviews split between satisfied buyers who highlight product quality and many others who run into fulfilment or support problems. Most negative feedback centres on order handling and after-sale help. Good product impressions show up, but they don’t outweigh the repeated service complaints in these reviews.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (22) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Order unchanged for a month; tracking only shows a shipping label created.
“a shipping label has been created”
Order placed two months ago was never shipped and emails unanswered.
“they never shipped and wont respond to emails”
Customer service ignored quality complaints about polo shirts.
“Customer Care just simply doesn’t care!”
They sold items but did not deliver and lied.
“They simply sell you stuff, don't deliver it, and lie about the process.”
High quality items and reasonable prices; pleased with purchase.
“Quality is high and price is decent.”
Shipping choice caused delays and customer service failed to help.
“Original Penguin customer service sucks!”
Refunds and tracking information are inconsistent and confusing.
“When you order you get a DHL fake shipping number.”
Received a Fruit of the Loom shirt instead of a classic penguin polo.
“Literally sent me a fruit of the loom shirt”
Returned items were received but refund had not been credited.
“have still not been credited”
Courier failed deliveries and Penguin ignored complaint and refund request.
“They do not deserve your money.”
Multiple polo shirts developed holes around the label corners.
“almost every one has holes around the corners of the label”
Order issues and refunds mishandled; chat disconnected without resolution.
“Wish I could give zero stars.”
Promised discount not applied and customer support misdirected or unavailable.
“the customer service # they post to their PayPal receipts isn't even for this company????”
Garment pills badly after light use and complaint was refused after seven months.
“soon pills badly, even with light use.”
Large team order was mostly unfulfilled with poor support and no accountability.
“3 of 32 items delivered”
Order was cancelled without explanation and customer only found out later.
“my order was cancelled for no reason”
Order cancelled as 'suspected fraudulent' despite regular account; lengthy verification.
“suspected to be fraudulent”
Order cancelled without notice and refund has not yet been received.
“they cancelled my order and not even let me know”
Orders are cancelled without explanation and company seems untrustworthy.
“Dont trust this company”
Return process was difficult and they charged $6.
“they want to charge $6 to return an item by mail.”
Item not received twice and communication about refunds was poor.
“no follow up communication from Original Penguin after money was taken”
Order awaited with no update and unhelpful customer service.
“Still waiting for my order with no update or contact from company.”
I recently purchased clothing and accessories from Original Penguin, and my overall experience was fantastic. The website is very user-friendly with simple navigation to find exactly what I was looking for. Additionally, the product selection was extensive with a variety of styles available in all sizes.
The quality of their products stood out the most to me as they were made with durable materials designed to last longterm use. The unique designs made my purchase even more special, setting me apart from others.
Their delivery service was prompt and efficient; my order arrived quickly and without any damages which truly impressed me.
Overall, I highly recommend Original Penguin for anyone who wants high-quality clothing that will not only look great but also last long-term use.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Original Penguin is a clothing brand selling casual apparel and accessories, with an emphasis on shirts, polo tops, and knitwear. It sells through its official online store and third-party retail partners. Product pages usually include fabric and sizing details to help shoppers choose. The brand runs an e-commerce site where customers place orders and manage returns and refunds through online accounts and customer service.