Reviews show a clear pattern of post‑sale problems: many customers report cancelled orders, delayed or misdirected deliveries, difficulties obtaining refunds and limited helpful contact options. Product reports are mixed — several customers describe issues with polo shirts (holes, pilling) while others praise material durability and the range of styles. If you are considering buying, check the returns and refund process before purchase, keep order and tracking screenshots, and be cautious when relying on promotional codes or gift cards. For larger or time‑sensitive orders, consider contacting customer support proactively and allowing extra time for fulfilment.
Examples from available reviews (Jul 2022 – Feb 2026).
Durable, well-designed clothing with a user-friendly site and prompt delivery.
“The quality of their products stood out the most to me”
Large team order was mostly unfulfilled with poor support and no accountability.
“3 of 32 items delivered”
Multiple polo shirts developed holes around the label corners.
“almost every one has holes around the corners of the label”
Order issues and refunds mishandled; chat disconnected without resolution.
“Wish I could give zero stars.”
Many reviews cite cancelled orders, misrouted or delayed deliveries and slow or missing refunds and returns; a small number note prompt, damage-free delivery.
Several reviewers describe problems with discount codes, gift-card handling and unexpected return fees; a few customers felt price matched product quality.
Some customers praise the website's navigation, but multiple reviews report confusing ordering flows, fake or pre-advice tracking numbers and inconsistent fulfilment updates.
Reports include holes around polo shirt labels, pilling and occasional incorrect items; other reviewers note durable materials and distinctive designs.
Widespread comments describe limited or unhelpful support: missing phone contacts, chat failures, automated replies and a lack of timely updates from the company.
Most reviewers describe negative post‑sale experiences related to fulfilment and support, while a minority recommend the brand for styling and some product quality.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (22) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Order unchanged for a month; tracking only shows a shipping label created.
“a shipping label has been created”
Order placed two months ago was never shipped and emails unanswered.
“they never shipped and wont respond to emails”
Customer service ignored quality complaints about polo shirts.
“Customer Care just simply doesn’t care!”
They sold items but did not deliver and lied.
“They simply sell you stuff, don't deliver it, and lie about the process.”
High quality items and reasonable prices; pleased with purchase.
“Quality is high and price is decent.”
Shipping choice caused delays and customer service failed to help.
“Original Penguin customer service sucks!”
Refunds and tracking information are inconsistent and confusing.
“When you order you get a DHL fake shipping number.”
Received a Fruit of the Loom shirt instead of a classic penguin polo.
“Literally sent me a fruit of the loom shirt”
Returned items were received but refund had not been credited.
“have still not been credited”
Courier failed deliveries and Penguin ignored complaint and refund request.
“They do not deserve your money.”
Multiple polo shirts developed holes around the label corners.
“almost every one has holes around the corners of the label”
Order issues and refunds mishandled; chat disconnected without resolution.
“Wish I could give zero stars.”
Promised discount not applied and customer support misdirected or unavailable.
“the customer service # they post to their PayPal receipts isn't even for this company????”
Garment pills badly after light use and complaint was refused after seven months.
“soon pills badly, even with light use.”
Large team order was mostly unfulfilled with poor support and no accountability.
“3 of 32 items delivered”
Order was cancelled without explanation and customer only found out later.
“my order was cancelled for no reason”
Order cancelled as 'suspected fraudulent' despite regular account; lengthy verification.
“suspected to be fraudulent”
Order cancelled without notice and refund has not yet been received.
“they cancelled my order and not even let me know”
Orders are cancelled without explanation and company seems untrustworthy.
“Dont trust this company”
Return process was difficult and they charged $6.
“they want to charge $6 to return an item by mail.”
Item not received twice and communication about refunds was poor.
“no follow up communication from Original Penguin after money was taken”
Order awaited with no update and unhelpful customer service.
“Still waiting for my order with no update or contact from company.”
I recently purchased clothing and accessories from Original Penguin, and my overall experience was fantastic. The website is very user-friendly with simple navigation to find exactly what I was looking for. Additionally, the product selection was extensive with a variety of styles available in all sizes.
The quality of their products stood out the most to me as they were made with durable materials designed to last longterm use. The unique designs made my purchase even more special, setting me apart from others.
Their delivery service was prompt and efficient; my order arrived quickly and without any damages which truly impressed me.
Overall, I highly recommend Original Penguin for anyone who wants high-quality clothing that will not only look great but also last long-term use.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Original Penguin is a heritage American apparel brand, founded in the mid-20th century and known for casual menswear such as polo shirts, shirts and accessories. The label is positioned around retro-inspired designs and wardrobe staples for men. The brand operates online retail channels and has been licensed/managed under larger apparel groups in recent decades, making it a recognised name in mid-market menswear searches.