Reviews for Open for Vintage show a mix of reliable product descriptions and responsive pre‑sale support alongside recurring post‑sale issues for some customers. Several buyers highlight accurate listings, quick replies from named staff and smooth returns, while others report cancelled orders, delayed or missing refunds and occasional delivery tracking failures. If considering a purchase, request extra photos, confirm refund and return terms, and keep proof of payment for protection. These steps align with common buyer practice when purchasing pre‑owned designer goods online.
Examples from available reviews (Dec 2021 – Feb 2026).
Item arrived as described; transparent, responsive and efficient service.
“it arrived in absolute perfect condition as described.”
Order delayed and refund not received; no responses to enquiries.
“I still have had no response after numerous emails and calls.”
Delivery was delayed and tracking unreliable, but customer chat resolved it.
“The item arrived today, 16 days after it said shipped.”
Found a dead insect inside the parcel with the Chanel bag.
“when I was unboxing the parcel I found dead insect”
Customers frequently report prompt, efficient handling and fast delivery, but several reviews cite order cancellations, refund delays and shipping problems.
Some buyers note fair pricing and no hidden customs or extra fees; however the evidence is limited to a few reviews.
Mentions of site and delivery-system issues are limited. One reviewer reported being unable to post a review and tracking problems causing uncertainty.
Most reviewers describe items arriving as described and in excellent condition; there is one report of a hygiene issue (dead insect) in a parcel.
Many reviewers praise quick, helpful responses and named staff assistance; a minority report no replies and unresolved refund requests.
Several buyers report positive purchases and efficient returns; others experienced delayed refunds or poor post-sale support leading to negative overall impressions.
For each review, the core experience based on original source reviews.
Sources: Reviews (20) · Trustpilot (9) · Reviews (1) · Quotes shortened · As of: February 2026
Order delayed and refund not received; no responses to enquiries.
“I still have had no response after numerous emails and calls.”
Order cancelled without explanation and refund not received after emails.
“I have tried to email the company 3 times with no response”
Beautiful item and professional, helpful customer service.
“The purchased item is very beautiful and perfectly preserved...”
Item arrived as described; transparent, responsive and efficient service.
“it arrived in absolute perfect condition as described.”
Prompt, efficient and highly recommended customer service.
“Service of OFV truly stands out, very prompt, efficient and smooth”
Found a dead insect inside the parcel with the Chanel bag.
“when I was unboxing the parcel I found dead insect”
Delivery was delayed and tracking unreliable, but customer chat resolved it.
“The item arrived today, 16 days after it said shipped.”
Efficient, helpful service with accurate, fast delivery and good prices.
“Very efficient, I recently purchased handbag...they were very helpful”
Item as described, quick delivery and polite, prompt returns service.
“A beautiful item exactly as described and delivered quickly.”
Seller reports no responses since October and uncertain business activity.
“I have been contacting them since Oct, but no one has responded.”
Company shipped an order paid with a stolen card despite requests to stop.
“This item was purchased using a stolen debit card--*my* debit card.”
Very good quality and quick shipment; vintage smell considered normal.
“Old smell but normal because it is a vintage bag”
Speedy delivery and product arrived carefully wrapped and perfect.
“Speedy delivery and the product came carefully wrapped and in perfect condition.”
Chanel bag arrived well maintained and within reasonable delivery time.
“the item condition was very well maintain and I got the item in reasonable time”
Initial issues resolved by Violet leading to smooth purchase completion.
“Violet, assisted me and did a good job with the service recovery”
Transparent process and seamless returns; excellent customer service.
“Everything has been super transparent from the start and your return policy worked without a single hiccup”
Very happy with purchase; easy ordering and delivery.
“Love love my purchase. Easy purchase and delivery!”
Very happy with purchase; easy ordering and delivery.
“Love love my purchase. Easy purchase and delivery!”
Item in very good condition and shipped quickly.
“The item is in very good condition, thank you. And fast shipping.”
Excellent service and product matched description.
“Excellent service , product as described”
Order not received and company unresponsive to emails.
“I did not get my order yet and they do not answer my emails.”
Order was suddenly cancelled without explanation.
“Sudden cancellation of order.”
Gorgeous bag; shipping issues resolved by responsive customer service.
“OPV customer service was responsive and super helpful.”
Website displayed price excluding VAT, causing unexpected price increase.
“the price increased by £287, or the value of the VAT.”
Excellent product and customer support, but DHL delivery caused stress.
“Updates were not always up-to-date and the delivery person said they couldn’t deliver it the first time”
First purchase failed due to stock system; second delivery arrived promptly.
“second time attempting to purchase this item - as the first time around the stock system failed and I was refunded”
Bag never collected despite shipping notice; company gave inconsistent information.
“Emailed and called several times when the bag was never picked up,”
I am the one who usually does research to find goods on the internet. I found this store by chance and saw the Hermes Red Togo Leather Kelly 35 Retourne Bag Handbag immediately. I decided to buy it with a high level of requirements, because I wanted it all to be in its best condition as much as possible. The store is awesome, very attentive, you can always ask for information about product deliveries in real-time. The transaction was very smooth, the delivery fast, and I liked the way of communicating. I definitely will visit their website again soon to see what great products they sell.Thank you so much!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Open for Vintage is an online retailer specialising in pre-owned luxury fashion and accessories, primarily designer handbags. Listings typically show condition details and photographs to help buyers assess items before purchase. Consumers researching the brand often look for information on item authenticity, shipping, returns and customer support performance.