Many reviewers highlight fast, helpful customer service and item descriptions that match what arrives. A sizable group reports silence after purchase, including cancelled orders and refunds that never came through. Several mention delivery or website problems, and a few flag quality issues on arrival. Overall, reviews point to strong front-line support but weak post-order communication and fulfilment.
Examples from available reviews (Dec 2021 – Mar 2026).
Item arrived as described; transparent, responsive and efficient service.
“it arrived in absolute perfect condition as described.”
Prompt, efficient and highly recommended customer service.
“Service of OFV truly stands out, very prompt, efficient and smooth”
Order delayed and refund not received; no responses to enquiries.
“I still have had no response after numerous emails and calls.”
Company shipped an order paid with a stolen card despite requests to stop.
“This item was purchased using a stolen debit card--*my* debit card.”
Positive service feedback leads. Reviewers often describe support as prompt, efficient, and polite, with quick deliveries and returns handled smoothly. A few also mention named staff resolving early problems and turning the experience around.
Many customers say the price matched the condition for vintage luxury items. One reviewer specifically noted competitive pricing along with fast delivery. A small number of reviews raise concerns about VAT display and an unexpected price increase.
Several reviewers found ordering straightforward, with items shown clearly at checkout. Others report stock mistakes on the site, delayed dispatch, and tracking that didn’t feel reliable. These issues appear less often than smooth-checkout comments but come up repeatedly.
Most reviewers say items arrive as described and in very good condition. A minority report quality problems, including one isolated account of a dead insect in a parcel. Some buyers treated vintage traits, such as an older smell, as expected.
Communication problems are the main source of negative feedback. Multiple reviewers describe emails and calls going unanswered, cancellations with no clear explanation, and refunds that never arrived. A few also mention mixed messages from support, plus one serious claim that an order was shipped using a stolen card.
Reviews split between smooth purchases with attentive staff and orders that stalled after checkout. Strong service moments sit alongside repeated stories of non-response and fulfilment failures. That gap between great front-line help and weak post-sale communication leaves overall satisfaction sharply divided.
For each review, the core experience based on original source reviews.
Sources: Reviews (20) · Trustpilot (9) · Reviews (1) · Quotes shortened · As of: March 2026
Order delayed and refund not received; no responses to enquiries.
“I still have had no response after numerous emails and calls.”
Order cancelled without explanation and refund not received after emails.
“I have tried to email the company 3 times with no response”
Beautiful item and professional, helpful customer service.
“The purchased item is very beautiful and perfectly preserved...”
Item arrived as described; transparent, responsive and efficient service.
“it arrived in absolute perfect condition as described.”
Prompt, efficient and highly recommended customer service.
“Service of OFV truly stands out, very prompt, efficient and smooth”
Found a dead insect inside the parcel with the Chanel bag.
“when I was unboxing the parcel I found dead insect”
Delivery was delayed and tracking unreliable, but customer chat resolved it.
“The item arrived today, 16 days after it said shipped.”
Efficient, helpful service with accurate, fast delivery and good prices.
“Very efficient, I recently purchased handbag...they were very helpful”
Item as described, quick delivery and polite, prompt returns service.
“A beautiful item exactly as described and delivered quickly.”
Seller reports no responses since October and uncertain business activity.
“I have been contacting them since Oct, but no one has responded.”
Company shipped an order paid with a stolen card despite requests to stop.
“This item was purchased using a stolen debit card--*my* debit card.”
Very good quality and quick shipment; vintage smell considered normal.
“Old smell but normal because it is a vintage bag”
Speedy delivery and product arrived carefully wrapped and perfect.
“Speedy delivery and the product came carefully wrapped and in perfect condition.”
Chanel bag arrived well maintained and within reasonable delivery time.
“the item condition was very well maintain and I got the item in reasonable time”
Initial issues resolved by Violet leading to smooth purchase completion.
“Violet, assisted me and did a good job with the service recovery”
Transparent process and seamless returns; excellent customer service.
“Everything has been super transparent from the start and your return policy worked without a single hiccup”
Very happy with purchase; easy ordering and delivery.
“Love love my purchase. Easy purchase and delivery!”
Very happy with purchase; easy ordering and delivery.
“Love love my purchase. Easy purchase and delivery!”
Item in very good condition and shipped quickly.
“The item is in very good condition, thank you. And fast shipping.”
Excellent service and product matched description.
“Excellent service , product as described”
Order not received and company unresponsive to emails.
“I did not get my order yet and they do not answer my emails.”
Order was suddenly cancelled without explanation.
“Sudden cancellation of order.”
Gorgeous bag; shipping issues resolved by responsive customer service.
“OPV customer service was responsive and super helpful.”
Website displayed price excluding VAT, causing unexpected price increase.
“the price increased by £287, or the value of the VAT.”
Excellent product and customer support, but DHL delivery caused stress.
“Updates were not always up-to-date and the delivery person said they couldn’t deliver it the first time”
First purchase failed due to stock system; second delivery arrived promptly.
“second time attempting to purchase this item - as the first time around the stock system failed and I was refunded”
Bag never collected despite shipping notice; company gave inconsistent information.
“Emailed and called several times when the bag was never picked up,”
I am the one who usually does research to find goods on the internet. I found this store by chance and saw the Hermes Red Togo Leather Kelly 35 Retourne Bag Handbag immediately. I decided to buy it with a high level of requirements, because I wanted it all to be in its best condition as much as possible. The store is awesome, very attentive, you can always ask for information about product deliveries in real-time. The transaction was very smooth, the delivery fast, and I liked the way of communicating. I definitely will visit their website again soon to see what great products they sell.Thank you so much!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Open for Vintage is an online shop selling pre-owned luxury and vintage handbags and accessories. Each listing includes detailed photos and condition notes to guide collectors and buyers. Customers purchase through the company’s e-commerce site, with checkout and international courier shipping available. Product pages usually list the brand, model, and visible wear to support authentication and buying decisions. Open for Vintage ships orders using standard packaging and courier services.