Reviews Analysed
21
We Collect & Analyse Reviews
Oak Bed Store
Experiences & Reviews
Oak Bed Store is a specialist retailer of oak bed frames and related bedroom furniture sold via its online store. Consumers searching reviews will find information on product build, delivery and after-sales support to help compare options and expectations.
Overview & Key Metrics
Positive Sentiment
95%
Latest Review
12d
Overall Rating
4.8
Our Analysis
🎯
Service quality
Delivery and after-sales support are repeatedly described as prompt and helpful; scheduled delivery checks and assistance on-site are frequently noted.
Share
Strong
21%
💰
Value for money
Several customers cite good sale prices or strong value; a few felt the experience or damage issues reduced perceived value for the price paid.
Share
Mixed
4%
⚡
User experience
Website detail, ordering and assembly instructions are described as clear and helpful; many buyers found selection, ordering and build straightforward.
Share
Strong
10%
🔧
Product quality
Most reviews praise solid construction, wood quality and comfort; a small number report damaged parts on arrival or poor ottoman storage design.
Share
Strong
26%
📞
Communication
Customers report responsive, personal communication via calls, texts and emails; named staff are singled out for helpful, direct responses.
Share
Strong
12%
⭐
Overall experience
Overall impressions are largely positive, with many noting good products and efficient delivery; a few detailed complaints describe damage and delays.
Share
Strong
27%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – September 2025).
Chester drawers and ottoman bed
"
I've used this website before and am familiar with its quality.
I ordered a Chester Bright White 2 over 3 chest drawers and an Ottoman bed with below storage this time.
I was looking for a storage solution and received my order exactly as they had informed me.
The storage provided by this is a complete farce.
Putting three fragile detachable MDF panels at the bottom of a storage compartment is not a storage solution.
These panels move and slide within the bed frame, and therefore do not provide sealed protection for objects placed in the ottoman space; anything maintained in the ottoman space will become dusty.
It's the same as dumping my belongings on the floor within the limitations of the bed frame.
The Chester drawers were also fantastic, just as described on their website.
I would not suggest this bed and wish I had purchased a standard drawer-based storage bed instead. "
Lopez Georges
Collected.reviews
Dec 06, 2021
Featured for: detailed product-quality critique
I purchased a King Size bed frame…
"I purchased a King Size bed frame after being recommended by my neighbour after he purchased a bed from The Oak Bed Store. I have bought several beds..."
Chris Nicolaou
Trustpilot
Sep 30, 2025
Featured for: mentions price, service and quality
Excellent customer service
"Excellent customer service , a piece of the bed was broken and straight away there was a replacement ordered and..."
Paul Newman
Trustpilot
Sep 30, 2025
Featured for: fast replacement and delivery communication
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
S
Smith
trustpilot.com
Sep 30, 2025
The bed was lovely
The bed was lovely. The delivery guys placed the boxes in my room and they opened them to see that I had received the correct bed frame. I really appr...
P
Paul Newman
trustpilot.com
Sep 30, 2025
Excellent customer service
Excellent customer service , a piece of the bed was broken and straight away there was a replacement ordered and...
A
Amina Ali
trustpilot.com
Sep 30, 2025
Great job
Great job! I recently purchased the king size Chester bright white Ottoman bed through the oak bed store . I had a great experience with the company a...
C
Chris Nicolaou
trustpilot.com
Sep 30, 2025
I purchased a King Size bed frame…
I purchased a King Size bed frame after being recommended by my neighbour after he purchased a bed from The Oak Bed Store. I have bought several beds...
M
Miss
trustpilot.com
Sep 30, 2025
Prompt and efficient delivery, good product
Prompt and efficient delivery. Fortunately, it was on a weekend, which worked for us. Great product, whi...
N
Norman Lamont
trustpilot.com
Sep 30, 2025
Excellent product and after sales service
Great bed frame. Delivery was easily arranged. We had a small problem after assembly and customer service could not have been better - no au...
L
Lisa Tilford
trustpilot.com
Sep 30, 2025
Great bed & comfy mattress
Great bed, comfy mat...
F
Francis
trustpilot.com
Sep 30, 2025
Really Happy with the Bed Design and…
Really Happy with the Bed Design and Wood Quality -...
C
Customer
trustpilot.com
Sep 30, 2025
Very good quality products.
...
D
Dev
trustpilot.com
Sep 30, 2025
Disappointed
Our bed arrived with various levels of damage on all but the metal parts (we were told this happened in transit). The company initially said the damag...
J
Janice
trustpilot.com
Sep 30, 2025
Very good quality
Brilliant delivery time. The product is excellent quality...
N
Nicky
trustpilot.com
Sep 30, 2025
Very pleased. Happily recommend.
Lovely bedside units. Delivered quickly. Upon receipt there was delivery damage to one of the units. This was immediat...
C
Catherine Knights
trustpilot.com
Sep 30, 2025
Handsome and sturdy - very good quality.
We love our new bed, which is our first experience of a super king bed. As we get (a bit) older, the additional space is helping us to sleep much bett...
A
Anselm Felix
trustpilot.com
Sep 30, 2025
Very positive experience
Very detailed website information facilitating an easy selection and orderin...
C
Colin Mitchell
trustpilot.com
Sep 30, 2025
Very pleased with the product
...
K
Karen Cartmell
trustpilot.com
Sep 30, 2025
Fantastic Customer Service
Fantastic Customer Service. Very helpful and a...
L
Louise
trustpilot.com
Sep 30, 2025
Beautiful bed
...
P
Peter Heptonstall
trustpilot.com
Sep 30, 2025
Excellent oak bed delivered on time
Excellent oak bed...
P
Peter Goddard
trustpilot.com
Sep 30, 2025
Great service and product
Everything handled efficiently, ordering was a breeze and a prompt courteous and thorough delivery with produ...
N
Nancy
trustpilot.com
Sep 30, 2025
very good quality bed is as good as advertised.
I ordered a bed f...
Conclusion
Reviews show a strong pattern of satisfied buyers citing solid oak construction, clear product information and straightforward assembly. Delivery and customer service are frequently described as prompt and personal, with several reviewers noting helpful staff and fast parts replacement. Isolated issues include transit damage, missing parts and a specific complaint about ottoman storage panels not sealing, which led to dust ingress. Prospective buyers should inspect deliveries on arrival, review product storage details (especially ottoman designs) and keep order/Delivery correspondence to hand for any after-sales follow-up.