Reviews show a strong pattern of satisfied buyers citing solid oak construction, clear product information and straightforward assembly. Delivery and customer service are frequently described as prompt and personal, with several reviewers noting helpful staff and fast parts replacement. Isolated issues include transit damage, missing parts and a specific complaint about ottoman storage panels not sealing, which led to dust ingress. Prospective buyers should inspect deliveries on arrival, review product storage details (especially ottoman designs) and keep order/Delivery correspondence to hand for any after-sales follow-up.
Examples from available reviews (Dec 2021 – Feb 2026).
Ottoman storage is poorly designed and fails to protect belongings.
“The storage provided by this is a complete farce.”
The bed is well made, comfortable and excellent value.
“the bed is absolutely perfect.”
Broken part was replaced within two days and delivery communications were helpful.
“replacement ordered and took 2 days to be exchanged.”
Delivery and after-sales support are repeatedly described as prompt and helpful; scheduled delivery checks and assistance on-site are frequently noted.
Several customers cite good sale prices or strong value; a few felt the experience or damage issues reduced perceived value for the price paid.
Website detail, ordering and assembly instructions are described as clear and helpful; many buyers found selection, ordering and build straightforward.
Most reviews praise solid construction, wood quality and comfort; a small number report damaged parts on arrival or poor ottoman storage design.
Customers report responsive, personal communication via calls, texts and emails; named staff are singled out for helpful, direct responses.
Overall impressions are largely positive, with many noting good products and efficient delivery; a few detailed complaints describe damage and delays.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (1) · Reviews (1) · Quotes shortened · As of: February 2026
Good delivery and assembly, but reviewer disliked packaging disposal.
“The only down size was getting rid of the packaging.”
Bed was solid and easy to assemble but major nuts were missing.
“three major nuts missing with the delivery”
Clear instructions and reasonably quick delivery for a great bed so far.
“clear plain english instructions for construction and reasonably quick delivery”
Ordering to delivery was prompt and efficient, reviewer recommends.
“Really prompt and efficient service from ordering to delivery.”
Trundle bed arrived undamaged, was easy to assemble and sturdy.
“It was very well packaged, not damaged in any way.”
Excellent solid wood quality and useful website samples aided purchase.
“The quality of the furniture is excellent - all solid wood”
Customer support called back several times to ensure everything was okay.
“They called back several times to make sure all was ok.”
Arrived early and was easy for one person to install.
“The beds were very easy to install (only 1 person).”
Reviewer loves the bed and found it great quality and easy to assemble.
“I love my bed. Great quality. Easy to assemble.”
Reviewer liked the beds and bedside tables, citing good build and appearance.
“they are well made and look great”
Website clearly described materials and the bed was well made.
“the website clearly tells you what each section is made from”
Easy to deal with and the bed was well constructed.
“easy to deal with,well constructed bed”
Product was perfect, delivered carefully and easy to self-assemble.
“Perfect product delivered with care”
Bed is sturdy, comfortable and high quality; delivery and communications excellent.
“Bed is sturdy, comfortable and looks good - would highly recommend”
Phone staff were helpful and delivery organised though phone access was limited.
“lovely people to deal with on the phone - answered all questions well”
Paid around £1000 and received a first-class product with good delivery.
“the product is first class”
Good quality bed delivered quickly, and easy for husband to set up.
“Delivery was unbelievably quick.”
Well made, high quality product that arrived quickly and looks lovely.
“Great, well made and high quality product”
Fantastic service with quick delivery and excellent bed and mattress quality.
“Fantastic service, quick delivery, helpful delivery men excellent quality bed and mattress.”
Consistent fantastic service and perfect bedside cabinets.
“Fantastic service as always”
Missing slat screws were sent promptly after reporting the issue.
“the screws for the slats were missing”
Broken part was replaced within two days and delivery communications were helpful.
“replacement ordered and took 2 days to be exchanged.”
Helpful staff ensured smooth delivery and the bed is solid and comfortable.
“She could not have been more helpful.”
The bed is well made, comfortable and excellent value.
“the bed is absolutely perfect.”
Delivery was prompt and the product was relatively easy to assemble.
“Prompt and efficient delivery.”
After-sales support responded personally and resolved assembly issues effectively.
“no automated messages, no fobbing off, just honest acknowledgement and genuine help.”
The reviewer found the bed and mattress comfortable and service great.
“Great bed, comfy mattress, great service”
Reviewer praised bed design, wood quality and customer service.
“Really Happy with the Bed Design and Wood Quality”
Products were reported to be very good quality.
“Very good quality products.”
Damaged deliveries and lengthy replacement process left reviewer disappointed.
“Also ended up having to sleep on our mattress on the floor until the replacement bed came.”
Excellent quality product with fast delivery and easy assembly.
“The product is excellent quality and was very easy to assemble.”
Delivery damage was resolved immediately with minimal fuss.
“This was immediately sorted with minimal fuss.”
Super king bed increased sleeping space and was straightforward to assemble.
“the additional space is helping us to sleep much better”
Detailed website information aided easy selection and ordering process.
“Very detailed website information facilitating an easy selection and ordering process.”
Reviewer was very pleased with the product.
“Very pleased with the product”
Customer service was fantastic and the bed was lovely.
“Fantastic Customer Service”
Company provided a beautiful bed and good service.
“Great company, beautiful bed”
Oak bed arrived on time and was excellent.
“Excellent oak bed delivered on time”
Ordering, delivery and assembly were efficient and the bed comfortable.
“The bed was easy to assemble with clear instructions and is very solid and comfortable.”
Reviewer ordered a bed from the company's website.
“I ordered a bed from your website.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Oak Bed Store is a specialist retailer of oak bed frames and related bedroom furniture sold via its online store. Consumers searching reviews will find information on product build, delivery and after-sales support to help compare options and expectations.