Reviews Analysed
21
We Collect & Analyse Reviews
Barker and Stonehouse
Experiences & Reviews
Barker and Stonehouse is a UK furniture retailer that sells home furniture and accessories through physical showrooms and online. The business commonly offers delivery and in‑home assembly services and employs showroom staff and delivery teams to support purchases. Consumers searching reviews typically look for information on product quality, delivery performance and in‑store service.
Overview & Key Metrics
Positive Sentiment
100%
Latest Review
11d
Overall Rating
5.0
Our Analysis
🎯
Service quality
Reviews consistently praise delivery and in‑store staff as punctual, professional and careful; many note polite handling, assembly and attention to placement.
Share
Strong
41%
💰
Value for money
Reviews contain little to no commentary on price or value; purchasers focus on service, showroom experience and product condition instead.
Share
Mixed
0%
⚡
User experience
A small number of reviews comment on the retail experience: showrooms are described as pleasant and staff allow relaxed browsing without pressure.
Share
Strong
4%
🔧
Product quality
Several reviewers describe purchased items as high quality or excellent; one report notes minor issues that were dealt with by aftercare staff.
Share
Strong
8%
📞
Communication
Customers report clear, proactive communication from delivery teams: phoning ahead, keeping people informed and following up to resolve issues.
Share
Strong
6%
⭐
Overall experience
Most reviews express a positive overall experience, highlighting efficient deliveries, courteous staff and satisfactory handling of any problems raised.
Share
Strong
41%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
New Frontier Dining Set
"
I can't say enough excellent things about my experience with Barker and Stone House.
I ordered a dining table and chairs online, which was delivered to my home within the specified 10-12 week delivery time range.
The delivery people were competent, very helpful and friendly.
Upon looking over the dining set, there were a few minor problems that I pointed out to the delivery boys.
To my surprise, they phoned me back the next day to advise me that Barker and Stone House will be sending out someone to solve the problem and as promised they send an expert early morning and the issue was fixed.
Thanks
ALEX "
Richardson R.
Collected.reviews
Nov 25, 2021
Featured for: shows aftercare and issue resolution
The best delivery team, full stop.
"Having bought a number of large items of furniture since moving into our new house, all of which required room delivery, Adrian and Ben were by far th..."
Customer
Trustpilot
Sep 30, 2025
Featured for: detailed praise for delivery team's care
Lovely store with great stuff
"Lovely store with great stuff , I could buy loads from here as all quality products, staff really good , let you browse around without botherin..."
Paul Hodson
Trustpilot
Sep 30, 2025
Featured for: showroom praise and purchase satisfaction
Mark and Chris delivered a large…
"Mark and Chris delivered a large sideboard and took great care with placing it in the lounge. Excel..."
Emma Rawson
Trustpilot
Sep 30, 2025
Featured for: example of proactive communication and timing
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
J
Jane Hollies
trustpilot.com
Sep 30, 2025
Mark and Chris delivered sofas
Mark and Chris have introduced themselves were polite and worked efficiently to...
A
Alison B
trustpilot.com
Sep 30, 2025
Delivery
Delivery by Dave A and Dean S was exce...
C
Customer
trustpilot.com
Sep 30, 2025
The best delivery team, full stop.
Having bought a number of large items of furniture since moving into our new house, all of which required room delivery, Adrian and Ben were by far th...
E
Emma Rawson
trustpilot.com
Sep 30, 2025
Mark and Chris delivered a large…
Mark and Chris delivered a large sideboard and took great care with placing it in the lounge. Excel...
T
Terry Gould
trustpilot.com
Sep 30, 2025
Excellent service…
Two sofas delivered today right on time and without any fuss or bother. Gary (1) and Adrian did an e...
P
Paul Hodson
trustpilot.com
Sep 30, 2025
Lovely store with great stuff
Lovely store with great stuff , I could buy loads from here as all quality products, staff really good , let you browse around without botherin...
O
OG
trustpilot.com
Sep 30, 2025
Georgi and Adam delivered the chest of…
Georgi and Adam delivered the chest...
M
Mr Stephen Flynn
trustpilot.com
Sep 30, 2025
We had an excellent dinning table…
We had an excellent dinning table delivered today,the two men that delivere...
A
Alan Malby
trustpilot.com
Sep 30, 2025
Delivery of furniture
Neil and Dan were on time, helpful and skilfully d...
L
Lynsey Hancock
trustpilot.com
Sep 30, 2025
Extremely good delivery by Mikey and…
Extremely good delivery...
G
Gemma Jackson
trustpilot.com
Sep 30, 2025
The showroom is beautiful
The showroom is beautiful! We have been back to see the salesmans John at Battersea twice now and will be going back again. He is...
J
Jeff
trustpilot.com
Sep 30, 2025
Great delivery service
Stu and Tommy delivered our furniture a few days ago. The boxes were very heavy and difficult to negotiate but they were courteous and...
B
Behrooz Barzegar
trustpilot.com
Sep 30, 2025
Excellent service
Excellent service. Timely, polite, clean and...
b
brandonlegood
trustpilot.com
Sep 30, 2025
Mattress Delivery
Quick, helpful & friendly service from Zak & Stu. Very respectful...
A
Andrew Stephenson
trustpilot.com
Sep 30, 2025
Jon c and Stephen c delivered our table…
Jon c and Stephen c delivered our table had to tak...
L
Lindsay Cooper
trustpilot.com
Sep 30, 2025
Excellent Service
From start to finish, as always the service from Barker and Stonehouse was ex...
G
Gemma Charlesworth
trustpilot.com
Sep 30, 2025
Thomas and Kevin delivered our Dining…
Thomas and Kevin delivered our Dining table and chai...
S
SAMANTHA
trustpilot.com
Sep 30, 2025
Professional delivery men.
Thomas and Kevin delivered our table today. The...
O
Oline Ranum
trustpilot.com
Sep 30, 2025
Excellent service from Dan H
Excellent service fr...
M
MoiraB
trustpilot.com
Sep 30, 2025
Very professional
Paul S. & Matt P were great. They kept us informed of their progress so we knew when to expect them. They were v...
Conclusion
Reviews in this sample most frequently describe strong delivery performance: teams are called punctual, careful and helpful with placement and assembly. Showrooms and sales staff are also noted positively for allowing relaxed browsing and providing attentive, professional assistance. A small number of product issues are reported, but at least one example shows prompt aftercare and resolution. There is little comment on pricing or value for money in these reviews, so prospective buyers may want to ask about cost and warranties when visiting or ordering.