Customers often praise in-home delivery and assembly. Many mention careful handling, floor protection, and taking away the packaging. Others report poor updates, long waits, and refund or transfer problems that never get fixed. Product feedback is mixed, ranging from “top quality” to items that arrive damaged or fail soon after.
Examples from available reviews (Jan 2019 – Feb 2026).
Delivery team were polite, quick and efficient.
“They were polite, friendly, quick and efficient.”
Order updates were poor, logistics terrible and refund service poor.
“STILL HAD NO UPDATES 3 WEEKS LATER”
Product marks easily and aftercare insurance did not cover issues.
“you cannot even split a drop of water on it without it marking.”
Delivery staff were professional despite initially delivering wrong chair.
“5 out of 5 for Zak and Stu.”
Named delivery crews earn repeated praise for arriving on time, being polite, and handling items with care. Reviews often mention in-home assembly, putting furniture where requested, and clearing away packing waste. Fewer reviews describe problems such as the wrong items being delivered, goods left unboxed, or blunt in-store return interactions.
Price and value come up only occasionally. When they do, complaints focus on what customers see as a high delivery fee and on poor value when items arrive damaged or need repeat repairs.
Several customers describe showroom visits as pleasant, with knowledgeable staff and little sales pressure. Many say the buying process feels straightforward and enjoyable. Some mention confusing in-store pricing or staff at tills who seem uninterested.
Many customers describe the furniture as solid and high quality. Others report items arriving in poor condition, cushions losing firmness, chairs breaking, and repairs that do not fix the fault. Several reviewers say aftercare or a protection cover did not solve their problem.
Communication splits sharply. Some customers get clear call-ahead notices and precise delivery time windows. Others report no progress updates, long waits for out-of-stock items, and unclear messages about refunds or transfers.
Repeat buyers and many showroom visitors report high satisfaction with products and staff. Others describe strongly negative experiences driven by unresolved logistics, damaged deliveries, or weak aftercare. Overall impressions often hinge on the gap between frequent praise for delivery crews and a smaller number of serious failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Reviews (30) · Reviews (1) · Quotes shortened · As of: February 2026
Delivery team assembled and demonstrated the sofa bed helpfully.
“made up the sofa bed which I wasn't expecting them to do”
Delivery team assembled and demonstrated the sofa bed helpfully.
“made up the sofa bed which I wasn't expecting them to do”
Delivery was on time, polite, and handled table with care.
“On time, polite, clean, handled the table with great care”
Delivery was on time, polite, and handled table with care.
“On time, polite, clean, handled the table with great care”
Lewis and Tony were efficient and helpful during delivery.
“were really efficient and helpful”
Lewis and Tony were efficient and helpful during delivery.
“were really efficient and helpful”
Kevin N and Brandon were efficient and extremely polite.
“Very efficient and extremely polite”
Kevin N and Brandon were efficient and extremely polite.
“Very efficient and extremely polite”
Ste Windsor and Chris delivered promptly and were professional.
“The new sofa is absolutely perfect!”
Ste Windsor and Chris delivered promptly and were professional.
“The new sofa is absolutely perfect!”
Zak and Stu were friendly and helpful; bed looks good.
“Zak and Stu were friendly and helpful on delivery”
Zak and Stu were friendly and helpful; bed looks good.
“Zak and Stu were friendly and helpful on delivery”
Jason K and Kev were careful, quick and made delivery easy.
“made our delivery so easy.”
Jason K and Kev were careful, quick and made delivery easy.
“made our delivery so easy.”
Ste and Chris provided friendly, swift, and careful delivery.
“Friendly and swift service.”
Ste and Chris provided friendly, swift, and careful delivery.
“Friendly and swift service.”
Marty and Jake arrived promptly and assembled the dining table.
“All packing & rubbish removed when they finished.”
Marty and Jake arrived promptly and assembled the dining table.
“All packing & rubbish removed when they finished.”
Mark and Michael delivered quickly and handled tricky location.
“no issues despite tricky location.”
Mark and Michael delivered quickly and handled tricky location.
“no issues despite tricky location.”
Dan and Woody were polite, quick and very efficient.
“Probably the best delivery men I’ve ever experienced.”
Delivery team were polite, quick and efficient.
“They were polite, friendly, quick and efficient.”
Paul C and Tapiwa delivered promptly and set up dining table as requested.
“They set up my dining table exactly where I wanted it.”
Delivery team were professional, helpful and efficient.
“Paul C and Tapiwa were professional and cheerful”
Delivery men were efficient and respectful for online order.
“The delivery guys were efficient and respectful.”
Delivery personnel were efficient and respectful.
“The delivery guys were efficient and respectful.”
Darren and Wojciech delivered a king-size oak bed despite steep drive.
“not phased they got a trolly out an pushed the bed up on it 😊”
Delivery team overcame access issues and handled bed delivery.
“not phased they got a trolly out an pushed the bed up on it 😊”
Zak and Stu provided polite, problem-free delivery.
“no problems and were polite throughout”
Delivery staff were polite and had no problems.
“Fantastic delivery from Zak & Stu, no problems and were polite throughout”
Ben and Terry communicated well and handled furniture carefully.
“They were efficient with contacting me with am exact time”
Delivery team communicated exact time and handled furniture carefully.
“Really great service from Ben and Terry.”
Nottingham staff were helpful and Luke and Alex built the table.
“Luke and Alex delivered and built my table and tool away the packing-thank you!”
Store staff were helpful and delivery team assembled table.
“Staff in the Nottingham store were really helpful.”
Lewis B and Tony B protected floors and delivered sofas without marks.
“put sheets down to protect the carpet”
Delivery drivers protected home and installed sofas without damage.
“They were amazing, put sheets down to protect the carpet”
Paul S and Matt P handled the sofa swap despite a narrow door.
“they didn’t let that worry them.”
Delivery team replaced sofa despite tight doorway without issues.
“Really great service from Barker Stonehouse.”
Ben and Terry delivered a mattress professionally up difficult stairs.
“carroed up a difficult flight of steps to the top floor”
Delivery crew carried mattress upstairs professionally and respectfully.
“They were timely in the delivery and very respectful of our carpets and walls.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Barker and Stonehouse is a UK furniture retailer selling sofas, beds, dining tables, and home accessories. It runs physical showrooms as well as an online store. Product listings usually cover fabric options, dimensions, and delivery choices. Customers can call or email individual showrooms for product questions and to arrange orders.