Barker and Stonehouse
Experiences & Reviews
Barker and Stonehouse is a UK furniture retailer that sells home furniture and accessories through physical showrooms and online. The business commonly offers delivery and in‑home assembly services and employs showroom staff and delivery teams to support purchases. Consumers searching reviews typically look for information on product quality, delivery performance and in‑store service.
Overview & Key Metrics
Our Analysis
Service quality
Reviews consistently praise delivery and in‑store staff as punctual, professional and careful; many note polite handling, assembly and attention to placement.
Value for money
Reviews contain little to no commentary on price or value; purchasers focus on service, showroom experience and product condition instead.
User experience
A small number of reviews comment on the retail experience: showrooms are described as pleasant and staff allow relaxed browsing without pressure.
Product quality
Several reviewers describe purchased items as high quality or excellent; one report notes minor issues that were dealt with by aftercare staff.
Communication
Customers report clear, proactive communication from delivery teams: phoning ahead, keeping people informed and following up to resolve issues.
Overall experience
Most reviews express a positive overall experience, highlighting efficient deliveries, courteous staff and satisfactory handling of any problems raised.
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Data Collection
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AI Analysis
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Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
New Frontier Dining Set
"
I can't say enough excellent things about my experience with Barker and Stone House.
I ordered a dining table and chairs online, which was delivered to my home within the specified 10-12 week delivery time range.
The delivery people were competent, very helpful and friendly.
Upon looking over the dining set, there were a few minor problems that I pointed out to the delivery boys.
To my surprise, they phoned me back the next day to advise me that Barker and Stone House will be sending out someone to solve the problem and as promised they send an expert early morning and the issue was fixed.
Thanks
ALEX "
The best delivery team, full stop.
"Having bought a number of large items of furniture since moving into our new house, all of which required room delivery, Adrian and Ben were by far th..."
Lovely store with great stuff
"Lovely store with great stuff , I could buy loads from here as all quality products, staff really good , let you browse around without botherin..."
Mark and Chris delivered a large…
"Mark and Chris delivered a large sideboard and took great care with placing it in the lounge. Excel..."
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
Mark and Chris delivered sofas
Mark and Chris have introduced themselves were polite and worked efficiently to...
Delivery
Delivery by Dave A and Dean S was exce...
The best delivery team, full stop.
Having bought a number of large items of furniture since moving into our new house, all of which required room delivery, Adrian and Ben were by far th...
Mark and Chris delivered a large…
Mark and Chris delivered a large sideboard and took great care with placing it in the lounge. Excel...
Excellent service…
Two sofas delivered today right on time and without any fuss or bother. Gary (1) and Adrian did an e...
Lovely store with great stuff
Lovely store with great stuff , I could buy loads from here as all quality products, staff really good , let you browse around without botherin...
Georgi and Adam delivered the chest of…
Georgi and Adam delivered the chest...
We had an excellent dinning table…
We had an excellent dinning table delivered today,the two men that delivere...
Delivery of furniture
Neil and Dan were on time, helpful and skilfully d...
Extremely good delivery by Mikey and…
Extremely good delivery...
The showroom is beautiful
The showroom is beautiful! We have been back to see the salesmans John at Battersea twice now and will be going back again. He is...
Great delivery service
Stu and Tommy delivered our furniture a few days ago. The boxes were very heavy and difficult to negotiate but they were courteous and...
Excellent service
Excellent service. Timely, polite, clean and...
Mattress Delivery
Quick, helpful & friendly service from Zak & Stu. Very respectful...
Jon c and Stephen c delivered our table…
Jon c and Stephen c delivered our table had to tak...
Excellent Service
From start to finish, as always the service from Barker and Stonehouse was ex...
Thomas and Kevin delivered our Dining…
Thomas and Kevin delivered our Dining table and chai...
Professional delivery men.
Thomas and Kevin delivered our table today. The...
Excellent service from Dan H
Excellent service fr...
Very professional
Paul S. & Matt P were great. They kept us informed of their progress so we knew when to expect them. They were v...
Conclusion
Reviews in this sample most frequently describe strong delivery performance: teams are called punctual, careful and helpful with placement and assembly. Showrooms and sales staff are also noted positively for allowing relaxed browsing and providing attentive, professional assistance. A small number of product issues are reported, but at least one example shows prompt aftercare and resolution. There is little comment on pricing or value for money in these reviews, so prospective buyers may want to ask about cost and warranties when visiting or ordering.