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We Collect & Analyse Reviews

Barker and Stonehouse
Experiences & Reviews

Barker and Stonehouse is a UK furniture retailer that sells home furniture and accessories through physical showrooms and online. The business commonly offers delivery and in‑home assembly services and employs showroom staff and delivery teams to support purchases. Consumers searching reviews typically look for information on product quality, delivery performance and in‑store service.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 100%
Latest Review 11d
Overall Rating
5.0

Our Analysis

🎯

Service quality

Reviews consistently praise delivery and in‑store staff as punctual, professional and careful; many note polite handling, assembly and attention to placement.

Share
41%
Strong
💰

Value for money

Reviews contain little to no commentary on price or value; purchasers focus on service, showroom experience and product condition instead.

Share
0%
Mixed

User experience

A small number of reviews comment on the retail experience: showrooms are described as pleasant and staff allow relaxed browsing without pressure.

Share
4%
Strong
🔧

Product quality

Several reviewers describe purchased items as high quality or excellent; one report notes minor issues that were dealt with by aftercare staff.

Share
8%
Strong
📞

Communication

Customers report clear, proactive communication from delivery teams: phoning ahead, keeping people informed and following up to resolve issues.

Share
6%
Strong

Overall experience

Most reviews express a positive overall experience, highlighting efficient deliveries, courteous staff and satisfactory handling of any problems raised.

Share
41%
Strong

Our Independent Methodology

How we analyse customer reviews without bias

Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

J
Jane Hollies
trustpilot.com Sep 30, 2025

Mark and Chris delivered sofas

Mark and Chris have introduced themselves were polite and worked efficiently to...

A
Alison B
trustpilot.com Sep 30, 2025

Delivery

Delivery by Dave A and Dean S was exce...

C
Customer
trustpilot.com Sep 30, 2025

The best delivery team, full stop.

Having bought a number of large items of furniture since moving into our new house, all of which required room delivery, Adrian and Ben were by far th...

E
Emma Rawson
trustpilot.com Sep 30, 2025

Mark and Chris delivered a large…

Mark and Chris delivered a large sideboard and took great care with placing it in the lounge. Excel...

T
Terry Gould
trustpilot.com Sep 30, 2025

Excellent service…

Two sofas delivered today right on time and without any fuss or bother. Gary (1) and Adrian did an e...

P
Paul Hodson
trustpilot.com Sep 30, 2025

Lovely store with great stuff

Lovely store with great stuff , I could buy loads from here as all quality products, staff really good , let you browse around without botherin...

O
OG
trustpilot.com Sep 30, 2025

Georgi and Adam delivered the chest of…

Georgi and Adam delivered the chest...

M
Mr Stephen Flynn
trustpilot.com Sep 30, 2025

We had an excellent dinning table…

We had an excellent dinning table delivered today,the two men that delivere...

A
Alan Malby
trustpilot.com Sep 30, 2025

Delivery of furniture

Neil and Dan were on time, helpful and skilfully d...

L
Lynsey Hancock
trustpilot.com Sep 30, 2025

Extremely good delivery by Mikey and…

Extremely good delivery...

G
Gemma Jackson
trustpilot.com Sep 30, 2025

The showroom is beautiful

The showroom is beautiful! We have been back to see the salesmans John at Battersea twice now and will be going back again. He is...

J
Jeff
trustpilot.com Sep 30, 2025

Great delivery service

Stu and Tommy delivered our furniture a few days ago. The boxes were very heavy and difficult to negotiate but they were courteous and...

B
Behrooz Barzegar
trustpilot.com Sep 30, 2025

Excellent service

Excellent service. Timely, polite, clean and...

b
brandonlegood
trustpilot.com Sep 30, 2025

Mattress Delivery

Quick, helpful & friendly service from Zak & Stu. Very respectful...

A
Andrew Stephenson
trustpilot.com Sep 30, 2025

Jon c and Stephen c delivered our table…

Jon c and Stephen c delivered our table had to tak...

L
Lindsay Cooper
trustpilot.com Sep 30, 2025

Excellent Service

From start to finish, as always the service from Barker and Stonehouse was ex...

G
Gemma Charlesworth
trustpilot.com Sep 30, 2025

Thomas and Kevin delivered our Dining…

Thomas and Kevin delivered our Dining table and chai...

S
SAMANTHA
trustpilot.com Sep 30, 2025

Professional delivery men.

Thomas and Kevin delivered our table today. The...

O
Oline Ranum
trustpilot.com Sep 30, 2025

Excellent service from Dan H

Excellent service fr...

M
MoiraB
trustpilot.com Sep 30, 2025

Very professional

Paul S. & Matt P were great. They kept us informed of their progress so we knew when to expect them. They were v...

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Conclusion

Reviews in this sample most frequently describe strong delivery performance: teams are called punctual, careful and helpful with placement and assembly. Showrooms and sales staff are also noted positively for allowing relaxed browsing and providing attentive, professional assistance. A small number of product issues are reported, but at least one example shows prompt aftercare and resolution. There is little comment on pricing or value for money in these reviews, so prospective buyers may want to ask about cost and warranties when visiting or ordering.