Reviews Analysed
21
We Collect & Analyse Reviews
Nutri-Genetix
Experiences & Reviews
Nutri-Genetix offers DNA-based personalised nutrition products and test kits sold direct-to-consumer, with subscription options for tailored meal-replacement powders (BodyFuel/PowerPack mentioned by reviewers). Customers report receiving a genetic report that informs a bespoke formula; the company also provides online ordering, delivery and customer support channels.
Overview & Key Metrics
Positive Sentiment
90%
Latest Review
30d
Overall Rating
4.6
Our Analysis
🎯
Service quality
Reviewers regularly praise responsive, friendly support and helpful staff; many cite prompt answers and positive interactions throughout the purchase process.
Share
Strong
14%
💰
Value for money
Several customers describe flexible subscriptions, competitive pricing and good offers, while a small number raise concerns about recent price changes and perceived value.
Share
Mixed
6%
⚡
User experience
Users report straightforward DNA kits, an easy website, quick delivery in many cases and convenient daily use; a minority report slow deliveries or want follow-up support.
Share
Strong
20%
🔧
Product quality
Most reviewers praise taste, digestibility, personalised formulas and energy benefits from BodyFuel/PowerPack; one reviewer questioned the degree of personalisation.
Share
Strong
31%
📞
Communication
Several customers note clear, prompt status updates and responses; one reviewer reports misleading marketing wording around a price increase, so signals are mixed.
Share
Mixed
8%
⭐
Overall experience
Overall impressions are positive: many users report increased energy, improved symptoms and satisfaction with the personalised approach, though a few report issues.
Share
Strong
22%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (August 2022 – September 2025).
Personalized Nutrition Made Possible
"Nutri-Genetix has undoubtedly transformed my life by providing a tailor-made nutrition solution according to my DNA nutritional needs. NGX makes personalised nutrition simple and convenient with their nutrient-dense meal replacement shakes. The process began with easy-to-use DNA testing kits that were shipped directly to me. Once I returned the sample, I received a detailed report of my genetic analysis from the company's expert team, which helped them curate the perfect meal shake for me. I found NGX's subscription model highly flexible and affordable as it allowed me control over how many shakes I receive each month whilst receiving high-quality ingredients at an extremely competitive price point. Not only do they consider my genetic makeup but also take into account any allergies or dietary preferences to provide increasing variety in their menu yet keeping everything within what is required by my body. My experience with Nutri-Genetix was top-notch from start to finish. The costs are worth every penny considering its benefits not just physically but mentally too! Their customer service was outstanding; always quick and prompt addressing any concern or query efficiently so you can rest assured that you're in safe hands! Overall, NGX made personalized nutrition accessible and user-friendly while ensuring compatibility between your genetics and diet guiding individuals towards optimum health"
Roberts
Collected.reviews
Aug 02, 2022
Featured for: Detailed review covering multiple themes
NGX, not truly personalized
"NGX Body Fuel Pro is not truly personalized and recently the disguised a price increased via a marketing email with subject "An Exciting Update from N..."
MP
Trustpilot
Sep 30, 2025
Featured for: Highlights pricing and personalization concerns
Fantastic
"Fantastic service. Delivery is so quick, website is easy to use and I love the protein. I use body fuel ev..."
Rebecca
Trustpilot
Sep 30, 2025
Featured for: Positive on service, UX and product
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
j
jw
trustpilot.com
Sep 30, 2025
Good product
...
M
Mr Craig Parkinson
trustpilot.com
Sep 30, 2025
An important part of my supplement…
An important part of...
M
Mr Taylor
trustpilot.com
Sep 30, 2025
Tastes great, science-backed, and easy to digest
I’ve been using the NGX PowerPack and have been really impressed. It tastes great, is easy on the stomach, and I love that the formula is...
A
Andrew Honeyman
trustpilot.com
Sep 30, 2025
Great product
...
S
Stuart
trustpilot.com
Sep 30, 2025
Great quality products and client…
Great quality produc...
A
Adam
trustpilot.com
Sep 30, 2025
Been getting ngx for a few years now…
Been getting ngx for a few ye...
L
Lowri Turner-Ricketts
trustpilot.com
Sep 30, 2025
It took over a month to arrive…
It took over a month t...
J
John Lindop
trustpilot.com
Sep 30, 2025
Quick to respond to queries and support
Quick to respond to...
C
Caroline Bell
trustpilot.com
Sep 30, 2025
Game changer
I have been taking my personalised NGX for a month now and I can tell you it’s made a big difference to the way I feel already!! Just knowing that I a...
K
Keri
trustpilot.com
Sep 30, 2025
Great offer and quick delivery of the…
Great offer and quick d...
R
Rebecca
trustpilot.com
Sep 30, 2025
Fantastic
Fantastic service. Delivery is so quick, website is easy to use and I love the protein. I use body fuel ev...
C
Cheryl
trustpilot.com
Sep 30, 2025
no more snacking
I've been using NGX for months, and the results are amazing in terms of my energy, recovery from exercise and no lo...
K
Kelly Donovan
trustpilot.com
Sep 30, 2025
Such a fantastic product
Such a fantastic product. I learnt so much about myself from the DNA test and am feeling so much more energised and healthy from the product that foll...
M
Mishel
trustpilot.com
Sep 30, 2025
I have a history of PCOS
I have a history of PCOS, and before my pregnancy, NGX’s genetically personalized shakes were a game changer for me. After giving birth, I discovered...
P
Peter McEntee
trustpilot.com
Sep 30, 2025
Highly Recommend NGX + One Improvement
Nutri-Genetix DNA report and personalized nutrition formula were exactly what I was looking for. One major surprise was how great their support team w...
j
julie ball
trustpilot.com
Sep 30, 2025
NGX review
Interesting to read my report and se...
S
Simon
trustpilot.com
Sep 30, 2025
Excellent company
Excellent company,...
B
Betsy
trustpilot.com
Sep 30, 2025
Nice People Good Product
These are the nicest people to deal with!! I appreciate the body fuel; it has given me more...
M
MP
trustpilot.com
Sep 30, 2025
NGX, not truly personalized
NGX Body Fuel Pro is not truly personalized and recently the disguised a price increased via a marketing email with subject "An Exciting Update from N...
T
Timothy Lanser
trustpilot.com
Sep 30, 2025
Us Customer
Us Customer - E-mailed about status and was immediatel...
Conclusion
Reviews indicate Nutri-Genetix is best known for DNA-based personalised shakes and clear customer support. Many customers report improved energy, appetite control and satisfaction with taste and digestibility of BodyFuel or PowerPack. Common positives include easy-to-use DNA kits, helpful customer service and flexible subscriptions; reported issues centre on occasional shipping delays and one complaint about pricing transparency. Prospective buyers should check subscription pricing and delivery timelines and contact support for follow-up questions about reports or formulas.