Most reviews describe delivery problems, including orders that never arrive even though payment was taken. Many customers say the items look different from the photos online and are made with low-quality materials. Reviewers often report that returns and refunds are difficult to arrange or refused. A small number mention good quality on repeat orders.
Examples from available reviews (Nov 2021 – Mar 2026).
Company took payment but customers did not receive ordered items.
“they take your money and you dont receive your item”
Returned items but refund not received and requests ignored.
“I returned my items and I have not been refunded”
Very poor quality; shoes did not match online images.
“shoes look NOTHING LIKE IMAGES ONLINE.”
Good quality products and straightforward returns on multiple orders.
“I found them good quality”
Many complaints focus on parcels marked as delivered that never arrive, along with orders that are not fulfilled. Several customers mention long dispatch delays and payments taken without the item being sent. Positive reports about service are rare in the sample.
Customers often describe poor value, pointing to cheap materials and products that do not match how they were shown online. Extra costs such as return shipping and import fees add to the total, with one reviewer citing a return cost between £20 and £60. Positive comments about value appear only occasionally.
Reviews describe a difficult buying experience, with incorrect sizing, misleading listings, and returns steps that are hard to follow. Multiple customers say support was unhelpful or did not respond when problems came up. A few mention the issue was eventually resolved, but those cases are limited.
Many reviews point to low-grade materials, polyester construction, and shoes that look different from the online images. Several customers say the items were completely different from the advertised photos. A small number of reviews praise the quality after multiple orders.
Reviewers often report support that does not reply, refund requests that go unanswered, and a returns process that is hard to understand. Some describe refunds that only arrived after involving payment processors. A few mention eventual contact or a refund, but that is not common.
Reviews range from many low scores to a few higher ones, showing sharply different outcomes. Most accounts focus on orders not being fulfilled, products not matching expectations, and difficulty getting refunds. Overall, reviewers describe reliability as inconsistent across ordering, delivery, and aftercare.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (22) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Product poor quality and shipped from China despite London branding.
“The item is absolutely terrible quality”
Shoes differed from online images and refund was denied.
“looked nothing like the ones they advertised”
No clear returns process and poor product quality.
“I couldn’t find a clear returns process on the website”
Order not received after 14 days and no contact.
“14 days since my order and nothing.”
Company claims delivery but parcels never arrive.
“Say items delivered but never arrive.”
Company took payment but customers did not receive ordered items.
“they take your money and you dont receive your item”
Delivery marked as completed but customer never received item.
“item claimed delivered I never received it”
Poor communication, terrible quality and difficult returns process.
“The communication is shocking”
Item poor quality and returns would cost between £20-£60.
“it would cost me between £20-£60”
Received item very different from advertised and slow shipping.
“The item sent out to me was COMPLETELY different to what was advertised”
Very poor quality; shoes did not match online images.
“shoes look NOTHING LIKE IMAGES ONLINE.”
Received a different, cheaply made item and suspect fraud.
“Item sent completely different to online photos.”
Item not as described and made of poor polyester.
“NOT AS DESCRIBED. POLYESTER RUBBISH”
Returned items but refund not received and requests ignored.
“I returned my items and I have not been refunded”
Awful customer service and difficult returns with high import fees.
“Customer service awful.”
Poor customer service and unresponsive but items eventually arrived.
“Terrible customer service.”
Mediocre products, inaccurate sizing, high duties and terrible service.
“HORRIFIC CUSTOMER SERVICE.”
Delayed dispatches, poor communication and unapologetic refunds.
“no message, no apology”
Advertising misrepresents available sizes and lacked company response.
“They do not sell sizes below a band size 32”
Good quality products and straightforward returns on multiple orders.
“I found them good quality”
Returned orders but the company refused to refund.
“they’ve refused to refund me”
Prompt delivery but returns were costly and refunds delayed.
“Eventually received my refund through PayPal”
I have shopped from different stores where returning an item was not an issue. After I ordered some bras and pyjamas from Myla, I had confidence that if they had issues, the return process would also be simple . However, this was not the case. It was the worst shopping experience I have ever had. During the ordering process, I was so categorical on the sizes and colors of my pyjamas. On delivery which was fast, they had packed something else. Different sizes and colors as well. This was disappointing. I started the return process but it proved difficult. I was frustrated until I decided to give out the pyjamas and let go. Never again will I shop from them.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Myla is an online fashion retailer selling clothing and footwear. Its website shows product pages with photos and size details. Customers place orders through an online checkout and pay using common payment processors. The retailer ships orders and posts delivery and returns terms on its site. Customer support and returns channels are available for questions about orders and for resolving disputes.