Myla
Experiences & Reviews
Myla (often shown as Myla London) is an online fashion retailer associated with lingerie, underwear and related apparel. People researching the brand commonly check delivery, returns and sizing policies, so verify official contact details, returns terms and payment protections on the company website or with your payment provider before buying.
Overview & Key Metrics
Our Analysis
Service quality
Most reviewers report delivery, return and refund failures; many describe unfulfilled orders and difficult returns.
Value for money
Several reviewers say items felt poor value—quality often did not match price and additional duties raised costs.
User experience
Customers report confusing website information, unclear returns flow and problematic advertising; enquiries frequently go unanswered.
Product quality
Many reviewers describe items as not matching images, cheaply made or incorrectly sized; a small minority report satisfactory quality.
Communication
Numerous reports of unresponsive customer service, non-working email addresses and limited order updates or explanations.
Overall experience
Most reviewers describe a negative purchasing experience citing delivery, refund and service failures; isolated positive experiences exist.
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Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
Conned.
"Like all the other reviews I’m afraid I have been connned , 14 days since my order and nothing. T..."
FAKE company avoid at all costs!
"0 stars- 1 is too good for this joke of a company! PLEASE do yourself a favour and read these reviews before you make the same mistake as myself and o..."
Do not order from this company
"Do not order from this company. Don’t do it. The items are mediocre and they don’t bother sending you your items until you contact them personally to..."
Lovely product
"I ordered several times of myla. I found them..."
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
AVOID!!!
I really wish I’d read these reviews prior to purchasing. I ordered a body suit backless bra from here. I ordered two as I was not sure of sizes, with...
Conned.
Like all the other reviews I’m afraid I have been connned , 14 days since my order and nothing. T...
CROOKS
Crooks. And their partners at Loja Myla & Luxury & Co. Say items delivered but n...
Do not buy from this company they are…
(MYLA) Do not buy from this company they are crooks after 2 months,they take your money and you dont receive your item,they say its been delivered but...
Would not even give one star ,item…
Would not even give one star ,item claimed delivered I never received it picture taken at the door ,a doors look the...
Do not order from this website,
Do not order from this website, The communication is shocking, The item is absolutely terrible quality. It’s called Myla London but the delivery is fr...
Do not buy from this company
Do not buy from this company. Item arrived but was not as described on the website and poor quality. Tried to return to then be told it would co...
FAKE company avoid at all costs!
0 stars- 1 is too good for this joke of a company! PLEASE do yourself a favour and read these reviews before you make the same mistake as myself and o...
Terrible quality …
I agree with all reviews about very poor quality and the shoes...
This company is a scam- MYLA SCAM
This company is a scam, Please avoid at all costs. Item sent completely different to online photos. Cheaply made disgusting item sent. N...
SCAMMERS DO NOT BUY!!!!!!
SCAMMERS DO NOT BUY!!!!!!! NOT...
Do not order anything from this brand
Do not order anything from this brand. The sizing is not standard so you will have to return items you buy on line. I returned my items and I have not...
Not even a one star - Buyer beware!!!
Not even a one star. Don’t buy from this website if you might want to return the items....
Terrible customer service
Terrible customer service. Contacted them 3 times and via PayPal but no response. Finally received my items. Luckily they...
Do not order from this company
Do not order from this company. Don’t do it. The items are mediocre and they don’t bother sending you your items until you contact them personally to...
'Some items from your order are on their way'!
For a so-called luxury company, absolutely no class at all. Might as well be selling from the back of a van. Advised I would get notification of when...
Sexist, objectifying false advertising
I’ve been bombarded with adverts for Myla London on my Instagram the last two weeks (sexist Valentine’ Day advertising that’s not just from this women...
Lovely product
I ordered several times of myla. I found them...
Disgusting and dishonest
Disgusting and dishonest! Returned my orders and they’ve refused to refund me!!!!! About its out of date! Pity I...
Poor Customer Service
My order arrived promptly. Sadly trying to return the items was another story. Contacted the company. No response. Returned the items at my expense, e...
Conclusion
Across these reviews, common issues include non-delivery, delayed shipping, difficult or costly returns, and largely unresponsive customer service. Numerous customers report items arriving that differ from the online listing or are poor quality, while a small number report satisfactory products and straightforward returns. If you consider purchasing, check the seller contact details, returns policy and estimated duties before paying, and prefer payment methods that offer buyer protection. Keep shipment and return proof, and be prepared to escalate via your payment provider if refunds are not issued.