Across these reviews, common issues include non-delivery, delayed shipping, difficult or costly returns, and largely unresponsive customer service. Numerous customers report items arriving that differ from the online listing or are poor quality, while a small number report satisfactory products and straightforward returns. If you consider purchasing, check the seller contact details, returns policy and estimated duties before paying, and prefer payment methods that offer buyer protection. Keep shipment and return proof, and be prepared to escalate via your payment provider if refunds are not issued.
Examples from available reviews (Nov 2021 – Feb 2026).
Order not received after 14 days and no contact.
“14 days since my order and nothing.”
Received item very different from advertised and slow shipping.
“The item sent out to me was COMPLETELY different to what was advertised”
Mediocre products, inaccurate sizing, high duties and terrible service.
“HORRIFIC CUSTOMER SERVICE.”
Good quality products and straightforward returns on multiple orders.
“I found them good quality”
Most reviewers report delivery, return and refund failures; many describe unfulfilled orders and difficult returns.
Several reviewers say items felt poor value—quality often did not match price and additional duties raised costs.
Customers report confusing website information, unclear returns flow and problematic advertising; enquiries frequently go unanswered.
Many reviewers describe items as not matching images, cheaply made or incorrectly sized; a small minority report satisfactory quality.
Numerous reports of unresponsive customer service, non-working email addresses and limited order updates or explanations.
Most reviewers describe a negative purchasing experience citing delivery, refund and service failures; isolated positive experiences exist.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (22) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Product poor quality and shipped from China despite London branding.
“The item is absolutely terrible quality”
Shoes differed from online images and refund was denied.
“looked nothing like the ones they advertised”
No clear returns process and poor product quality.
“I couldn’t find a clear returns process on the website”
Order not received after 14 days and no contact.
“14 days since my order and nothing.”
Company claims delivery but parcels never arrive.
“Say items delivered but never arrive.”
Company took payment but customers did not receive ordered items.
“they take your money and you dont receive your item”
Delivery marked as completed but customer never received item.
“item claimed delivered I never received it”
Poor communication, terrible quality and difficult returns process.
“The communication is shocking”
Item poor quality and returns would cost between £20-£60.
“it would cost me between £20-£60”
Received item very different from advertised and slow shipping.
“The item sent out to me was COMPLETELY different to what was advertised”
Very poor quality; shoes did not match online images.
“shoes look NOTHING LIKE IMAGES ONLINE.”
Received a different, cheaply made item and suspect fraud.
“Item sent completely different to online photos.”
Item not as described and made of poor polyester.
“NOT AS DESCRIBED. POLYESTER RUBBISH”
Returned items but refund not received and requests ignored.
“I returned my items and I have not been refunded”
Awful customer service and difficult returns with high import fees.
“Customer service awful.”
Poor customer service and unresponsive but items eventually arrived.
“Terrible customer service.”
Mediocre products, inaccurate sizing, high duties and terrible service.
“HORRIFIC CUSTOMER SERVICE.”
Delayed dispatches, poor communication and unapologetic refunds.
“no message, no apology”
Advertising misrepresents available sizes and lacked company response.
“They do not sell sizes below a band size 32”
Good quality products and straightforward returns on multiple orders.
“I found them good quality”
Returned orders but the company refused to refund.
“they’ve refused to refund me”
Prompt delivery but returns were costly and refunds delayed.
“Eventually received my refund through PayPal”
I have shopped from different stores where returning an item was not an issue. After I ordered some bras and pyjamas from Myla, I had confidence that if they had issues, the return process would also be simple . However, this was not the case. It was the worst shopping experience I have ever had. During the ordering process, I was so categorical on the sizes and colors of my pyjamas. On delivery which was fast, they had packed something else. Different sizes and colors as well. This was disappointing. I started the return process but it proved difficult. I was frustrated until I decided to give out the pyjamas and let go. Never again will I shop from them.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Myla (often shown as Myla London) is an online fashion retailer associated with lingerie, underwear and related apparel. People researching the brand commonly check delivery, returns and sizing policies, so verify official contact details, returns terms and payment protections on the company website or with your payment provider before buying.