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We Collect & Analyse Reviews

Myla
Experiences & Reviews

Myla (often shown as Myla London) is an online fashion retailer associated with lingerie, underwear and related apparel. People researching the brand commonly check delivery, returns and sizing policies, so verify official contact details, returns terms and payment protections on the company website or with your payment provider before buying.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 10%
Latest Review 21d
Overall Rating
1.5

Our Analysis

🎯

Service quality

Most reviewers report delivery, return and refund failures; many describe unfulfilled orders and difficult returns.

Share
22%
Weak
💰

Value for money

Several reviewers say items felt poor value—quality often did not match price and additional duties raised costs.

Share
6%
Weak

User experience

Customers report confusing website information, unclear returns flow and problematic advertising; enquiries frequently go unanswered.

Share
5%
Weak
🔧

Product quality

Many reviewers describe items as not matching images, cheaply made or incorrectly sized; a small minority report satisfactory quality.

Share
17%
Weak
📞

Communication

Numerous reports of unresponsive customer service, non-working email addresses and limited order updates or explanations.

Share
23%
Weak

Overall experience

Most reviewers describe a negative purchasing experience citing delivery, refund and service failures; isolated positive experiences exist.

Share
27%
Weak

Our Independent Methodology

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Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

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Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

M
Michelle Smith
trustpilot.com Sep 30, 2025

AVOID!!!

I really wish I’d read these reviews prior to purchasing. I ordered a body suit backless bra from here. I ordered two as I was not sure of sizes, with...

M
Miss bethany hunt
trustpilot.com Sep 30, 2025

Conned.

Like all the other reviews I’m afraid I have been connned , 14 days since my order and nothing. T...

T
Tom Byrne
trustpilot.com Sep 30, 2025

CROOKS

Crooks. And their partners at Loja Myla & Luxury & Co. Say items delivered but n...

C
Customer
trustpilot.com Sep 30, 2025

Do not buy from this company they are…

(MYLA) Do not buy from this company they are crooks after 2 months,they take your money and you dont receive your item,they say its been delivered but...

d
darren
trustpilot.com Sep 30, 2025

Would not even give one star ,item…

Would not even give one star ,item claimed delivered I never received it picture taken at the door ,a doors look the...

R
Ri
trustpilot.com Sep 30, 2025

Do not order from this website,

Do not order from this website, The communication is shocking, The item is absolutely terrible quality. It’s called Myla London but the delivery is fr...

K
Kay
trustpilot.com Sep 30, 2025

Do not buy from this company

Do not buy from this company. Item arrived but was not as described on the website and poor quality. Tried to return to then be told it would co...

A
Abby
trustpilot.com Sep 30, 2025

FAKE company avoid at all costs!

0 stars- 1 is too good for this joke of a company! PLEASE do yourself a favour and read these reviews before you make the same mistake as myself and o...

L
Louise H
trustpilot.com Sep 30, 2025

Terrible quality …

I agree with all reviews about very poor quality and the shoes...

A
Allievan
trustpilot.com Sep 30, 2025

This company is a scam- MYLA SCAM

This company is a scam, Please avoid at all costs. Item sent completely different to online photos. Cheaply made disgusting item sent. N...

T
Tash
trustpilot.com Sep 30, 2025

SCAMMERS DO NOT BUY!!!!!!

SCAMMERS DO NOT BUY!!!!!!! NOT...

D
Deana Radice
trustpilot.com Sep 30, 2025

Do not order anything from this brand

Do not order anything from this brand. The sizing is not standard so you will have to return items you buy on line. I returned my items and I have not...

D
Danielle M
trustpilot.com Sep 30, 2025

Not even a one star - Buyer beware!!!

Not even a one star. Don’t buy from this website if you might want to return the items....

A
Ama
trustpilot.com Sep 30, 2025

Terrible customer service

Terrible customer service. Contacted them 3 times and via PayPal but no response. Finally received my items. Luckily they...

J
Jessica Olson
trustpilot.com Sep 30, 2025

Do not order from this company

Do not order from this company. Don’t do it. The items are mediocre and they don’t bother sending you your items until you contact them personally to...

B
Beth
trustpilot.com Sep 30, 2025

'Some items from your order are on their way'!

For a so-called luxury company, absolutely no class at all. Might as well be selling from the back of a van. Advised I would get notification of when...

S
Suzy
trustpilot.com Sep 30, 2025

Sexist, objectifying false advertising

I’ve been bombarded with adverts for Myla London on my Instagram the last two weeks (sexist Valentine’ Day advertising that’s not just from this women...

s
sarah mapleson
trustpilot.com Sep 30, 2025

Lovely product

I ordered several times of myla. I found them...

S
Shinelle
trustpilot.com Sep 30, 2025

Disgusting and dishonest

Disgusting and dishonest! Returned my orders and they’ve refused to refund me!!!!! About its out of date! Pity I...

c
customer
trustpilot.com Sep 30, 2025

Poor Customer Service

My order arrived promptly. Sadly trying to return the items was another story. Contacted the company. No response. Returned the items at my expense, e...

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Conclusion

Across these reviews, common issues include non-delivery, delayed shipping, difficult or costly returns, and largely unresponsive customer service. Numerous customers report items arriving that differ from the online listing or are poor quality, while a small number report satisfactory products and straightforward returns. If you consider purchasing, check the seller contact details, returns policy and estimated duties before paying, and prefer payment methods that offer buyer protection. Keep shipment and return proof, and be prepared to escalate via your payment provider if refunds are not issued.