Reviews Analysed
21
We Collect & Analyse Reviews
Myla
Experiences & Reviews
Myla (often shown as Myla London) is an online fashion retailer associated with lingerie, underwear and related apparel. People researching the brand commonly check delivery, returns and sizing policies, so verify official contact details, returns terms and payment protections on the company website or with your payment provider before buying.
Overview & Key Metrics
Positive Sentiment
10%
Latest Review
21d
Overall Rating
1.5
Our Analysis
🎯
Service quality
Most reviewers report delivery, return and refund failures; many describe unfulfilled orders and difficult returns.
Share
Weak
22%
💰
Value for money
Several reviewers say items felt poor value—quality often did not match price and additional duties raised costs.
Share
Weak
6%
⚡
User experience
Customers report confusing website information, unclear returns flow and problematic advertising; enquiries frequently go unanswered.
Share
Weak
5%
🔧
Product quality
Many reviewers describe items as not matching images, cheaply made or incorrectly sized; a small minority report satisfactory quality.
Share
Weak
17%
📞
Communication
Numerous reports of unresponsive customer service, non-working email addresses and limited order updates or explanations.
Share
Weak
23%
⭐
Overall experience
Most reviewers describe a negative purchasing experience citing delivery, refund and service failures; isolated positive experiences exist.
Share
Weak
27%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
Conned.
"Like all the other reviews I’m afraid I have been connned , 14 days since my order and nothing. T..."
Miss bethany hunt
Trustpilot
Sep 30, 2025
Featured for: delivery failure; contact nonexistent
FAKE company avoid at all costs!
"0 stars- 1 is too good for this joke of a company! PLEASE do yourself a favour and read these reviews before you make the same mistake as myself and o..."
Abby
Trustpilot
Sep 30, 2025
Featured for: item different; high return cost
Do not order from this company
"Do not order from this company. Don’t do it. The items are mediocre and they don’t bother sending you your items until you contact them personally to..."
Jessica Olson
Trustpilot
Sep 30, 2025
Featured for: poor sizing; duties; no responses
Lovely product
"I ordered several times of myla. I found them..."
sarah mapleson
Trustpilot
Sep 30, 2025
Featured for: positive: good quality; easy returns
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
M
Michelle Smith
trustpilot.com
Sep 30, 2025
AVOID!!!
I really wish I’d read these reviews prior to purchasing. I ordered a body suit backless bra from here. I ordered two as I was not sure of sizes, with...
M
Miss bethany hunt
trustpilot.com
Sep 30, 2025
Conned.
Like all the other reviews I’m afraid I have been connned , 14 days since my order and nothing. T...
T
Tom Byrne
trustpilot.com
Sep 30, 2025
CROOKS
Crooks. And their partners at Loja Myla & Luxury & Co. Say items delivered but n...
C
Customer
trustpilot.com
Sep 30, 2025
Do not buy from this company they are…
(MYLA) Do not buy from this company they are crooks after 2 months,they take your money and you dont receive your item,they say its been delivered but...
d
darren
trustpilot.com
Sep 30, 2025
Would not even give one star ,item…
Would not even give one star ,item claimed delivered I never received it picture taken at the door ,a doors look the...
R
Ri
trustpilot.com
Sep 30, 2025
Do not order from this website,
Do not order from this website, The communication is shocking, The item is absolutely terrible quality. It’s called Myla London but the delivery is fr...
K
Kay
trustpilot.com
Sep 30, 2025
Do not buy from this company
Do not buy from this company. Item arrived but was not as described on the website and poor quality. Tried to return to then be told it would co...
A
Abby
trustpilot.com
Sep 30, 2025
FAKE company avoid at all costs!
0 stars- 1 is too good for this joke of a company! PLEASE do yourself a favour and read these reviews before you make the same mistake as myself and o...
L
Louise H
trustpilot.com
Sep 30, 2025
Terrible quality …
I agree with all reviews about very poor quality and the shoes...
A
Allievan
trustpilot.com
Sep 30, 2025
This company is a scam- MYLA SCAM
This company is a scam, Please avoid at all costs. Item sent completely different to online photos. Cheaply made disgusting item sent. N...
T
Tash
trustpilot.com
Sep 30, 2025
SCAMMERS DO NOT BUY!!!!!!
SCAMMERS DO NOT BUY!!!!!!! NOT...
D
Deana Radice
trustpilot.com
Sep 30, 2025
Do not order anything from this brand
Do not order anything from this brand. The sizing is not standard so you will have to return items you buy on line. I returned my items and I have not...
D
Danielle M
trustpilot.com
Sep 30, 2025
Not even a one star - Buyer beware!!!
Not even a one star. Don’t buy from this website if you might want to return the items....
A
Ama
trustpilot.com
Sep 30, 2025
Terrible customer service
Terrible customer service. Contacted them 3 times and via PayPal but no response. Finally received my items. Luckily they...
J
Jessica Olson
trustpilot.com
Sep 30, 2025
Do not order from this company
Do not order from this company. Don’t do it. The items are mediocre and they don’t bother sending you your items until you contact them personally to...
B
Beth
trustpilot.com
Sep 30, 2025
'Some items from your order are on their way'!
For a so-called luxury company, absolutely no class at all. Might as well be selling from the back of a van. Advised I would get notification of when...
S
Suzy
trustpilot.com
Sep 30, 2025
Sexist, objectifying false advertising
I’ve been bombarded with adverts for Myla London on my Instagram the last two weeks (sexist Valentine’ Day advertising that’s not just from this women...
s
sarah mapleson
trustpilot.com
Sep 30, 2025
Lovely product
I ordered several times of myla. I found them...
S
Shinelle
trustpilot.com
Sep 30, 2025
Disgusting and dishonest
Disgusting and dishonest! Returned my orders and they’ve refused to refund me!!!!! About its out of date! Pity I...
c
customer
trustpilot.com
Sep 30, 2025
Poor Customer Service
My order arrived promptly. Sadly trying to return the items was another story. Contacted the company. No response. Returned the items at my expense, e...
Conclusion
Across these reviews, common issues include non-delivery, delayed shipping, difficult or costly returns, and largely unresponsive customer service. Numerous customers report items arriving that differ from the online listing or are poor quality, while a small number report satisfactory products and straightforward returns. If you consider purchasing, check the seller contact details, returns policy and estimated duties before paying, and prefer payment methods that offer buyer protection. Keep shipment and return proof, and be prepared to escalate via your payment provider if refunds are not issued.