Reviews in this sample show a clear pattern: many customers report problems with refunds, returns and customer support, while some praise store staff and timely deliveries. Product complaints frequently mention durability issues such as hardware discoloration, broken straps or defective items. If you plan to buy, check the returns policy, confirm who bears return postage and keep order and tracking records. For higher-value purchases consider buying in-store to inspect items and retain receipts for aftercare or warranty claims.
Examples from available reviews (Jun 2025 – Feb 2026).
Refund delayed despite confirmation; phone and website support failed.
“received a refund email but no refund.”
Bag hardware discoloured after normal use and store service was poor.
“the hardware is discolouring (normal use,”
Fast shipping, excellent packaging and flawless item made me an extremely satisfied customer.
“The packaging was outstanding.”
Excellent in-store customer service and good discounted selection.
“Edyta was so helpful and nothing was too much trouble”
Frequent reports of delayed or missing refunds and unhelpful or unresponsive customer support; occasional positive in-store staff mentions.
Several reviewers note unexpected deductions, paid returns or duplicate payments; some customers report good sale prices and perceived bargains.
Delivery and returns are often criticised for delays, misrouting or collection failures; some orders arrived quickly with clear tracking updates.
Multiple complaints about defective items, poor durability and hardware discoloration; a smaller number of reviews describe items arriving flawless.
Many customers report no replies, non-working phone numbers or limited contact options; a few cite prompt emails and tracking updates.
Overall sentiment is largely negative due to refunds, delivery and support issues; a minority report positive shopping, packaging and in-store help.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (30) · Reviews (20) · Quotes shortened · As of: February 2026
Requested goodwill return for unused sale gift but received no flexibility.
“no flexibility has been offered.”
Felt bullied and harassed by store staff and left very upset.
“Horrible staff at Ariel way London store”
Carry-on lost a wheel and customer service wouldn't provide matching replacement.
“a wheel was lost on a trip.”
Ordered three purses on 26 December and never received them.
“I ordered 3 purses December 26th and never received them.”
Multiple orders mishandled with wrong sizes and unhelpful customer service.
“Terrible customer services & crappy products.”
Order dispatched but parcel still not received and tracking unclear.
“still no parcel”
Sale items were non-returnable due to thirty-day policy timeframe.
“Items purchased during a sale for Christmas were not returnable because the purchase was older than 30 days ago.”
Dispatched order had no tracking and DPD had not received the parcel.
“they havent even received my parcel”
Express shipping promises were unfulfilled and customer support was unresponsive.
“Paid £10 extra on top of the expensive price tag for the item for “express delivery”, not even picked off the shelf until delivery date!”
Received wrong purse before Christmas and was refused overnight replacement.
“I had a purse delivered that was NOT the purse I ordered”
Order shown as delivered but package missing and customer service unhelpful.
“it said it was delivered and it is no where to be found.”
Extremely poor customer service and not recommended.
“Worst customer service ever in the world history.”
Handbag not received and poor customer service left me out two hundred dollars.
“Still no handbag and 200usd out.”
Order unrecognized and refund pending with robotic customer support.
“Still waiting for a refund .”
Bought two bags with fast shipping and consistently good condition.
“I love Michael Kors.”
Purse zipper requires two hands and brand doesn't support products.
“It takes 2 hands to close the zipper.”
Male customer service agent was unhelpful and incompetent.
“this guy was annoying and also he wasn’t helpful”
Male customer service agent was unhelpful and incompetent.
“this guy was annoying and also he wasn’t helpful”
Helpful staff provided personalised service prompting a return visit.
“I felt like I had a personal shopper”
Order marked delivered but customer didn't receive item or refund.
“My order status is delivered but i didn’t find anything & they didn’t refund me”
Outstanding customer service by Lesedi in Sandton City praised.
“Magnificent service I received from Lesedi Sandton City..”
Handbag damaged within six months and customer service was unhelpful.
“Very poor quality handbags.”
Refund delayed despite confirmation; phone and website support failed.
“received a refund email but no refund.”
DPD repeatedly delayed delivery of two handbags with false promises.
“dpd keeps telling me they'll pop them into my nearest Yeep! Point tomorrow”
Excellent in-store customer service and good discounted selection.
“Edyta was so helpful and nothing was too much trouble”
Bought sale bag at great price with quick delivery.
“Love it got it at a great price too And delivery was really quick”
Returns now charged; shipping deducted from refund without clear notice.
“they forgot to mention that their returns now are paid - they will deduct the shipping cost from your refund.”
Jacket arrived defective and customer service did not respond.
“it was defective,poor customer service and no response.”
Expensive watch failed after four years and customer service ignored emails.
“it failed after just over 4 years.”
Order returned without refund; had to repurchase and now unpaid refunds remain.
“they now have 2 payments from me and I have not seen any refund.”
New crossbody bag's leather feels hard and possibly faux compared to earlier purchases.
“the leather is hard,not like my 5 bags that i ordered before”
Fast shipping, excellent packaging and flawless item made me an extremely satisfied customer.
“The packaging was outstanding.”
Order missed delivery date and customer service was unhelpful processing refund.
“very unhelpful customer service advisor.”
Package returned without notice and customer service offered no reroute solution.
“they were completely unhelpful and offered no options to reroute my delivery.”
Bracelet arrived broken and company refused to replace it.
“The quality is really bad, I bought a bracelet and it was broken .”
Bag hardware discoloured after normal use and store service was poor.
“the hardware is discolouring (normal use,”
Bag strap damaged after seven months and customer service was unhelpful.
“The strap of my bag was damage after just 7 months of use .”
Customer service unable to help or contact courier about next day delivery.
“Customer service is a joke”
Chased refund for over a month with no payment despite claims.
“Scammers, chase them over month to get the refund and they are lying”
Had to chase refund multiple times and still unpaid after sixteen days.
“Still haven't received it yet after 16 days.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Michael Kors is an international fashion brand offering handbags, accessories, footwear, watches and ready-to-wear. The label sells products through brand stores, department stores and an e-commerce site. Consumers researching Michael Kors reviews commonly look for information on product durability, returns and customer support across both retail and online channels.