Michael Kors
Experiences & Reviews
Michael Kors is an international fashion brand offering handbags, accessories, footwear, watches and ready-to-wear. The label sells products through brand stores, department stores and an e-commerce site. Consumers researching Michael Kors reviews commonly look for information on product durability, returns and customer support across both retail and online channels.
Overview & Key Metrics
Our Analysis
Service quality
Frequent reports of delayed or missing refunds and unhelpful or unresponsive customer support; occasional positive in-store staff mentions.
Value for money
Several reviewers note unexpected deductions, paid returns or duplicate payments; some customers report good sale prices and perceived bargains.
User experience
Delivery and returns are often criticised for delays, misrouting or collection failures; some orders arrived quickly with clear tracking updates.
Product quality
Multiple complaints about defective items, poor durability and hardware discoloration; a smaller number of reviews describe items arriving flawless.
Communication
Many customers report no replies, non-working phone numbers or limited contact options; a few cite prompt emails and tracking updates.
Overall experience
Overall sentiment is largely negative due to refunds, delivery and support issues; a minority report positive shopping, packaging and in-store help.
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
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Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (September 2025).
Terrible experience
"I returned the trainers over three weeks ago because they didn't fit. They received them on the 8th August and apparently I had to wait two weeks for..."
Do NOT recommend! -1 star if I could AVOID
"I've always been put off by sales staff in stores and thought products to be inferior to other brands with a similar price point. I had once changed m..."
Extremely happy and satisfied customer
"After reading the reviews I made an order on the 27th December around 6pm with so much speculation. I limited my order to a pair of sandals for £40 as..."
Michael Kors store at Gunwharf Quays
"We went shopping at the Michael Kors store in Gunwharf Quays, Portsmouth and was greeted by Edyta. I was amazed by the great customer service we recei..."
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: September 2025
Terrible experience
I returned the trainers over three weeks ago because they didn't fit. They received them on the 8th August and apparently I had to wait two weeks for...
Michael Kors, please stop using DPD
I've ordered two handbags and dpd keeps telling me they'll pop them into my neares...
Michael Kors store at Gunwharf Quays
We went shopping at the Michael Kors store in Gunwharf Quays, Portsmouth and was greeted by Edyta. I was amazed by the great customer service we recei...
Bought a new bag in sale,
Bought a new bag in sale, Love it got it at a...
paid returns
the service was ok, but they forgot to mention that their returns now are paid - they will deduct the shipping cost from your refund...
Poor customer care service
we have purchased a jacket and it was defective,poor customer...
Dont bother once they have your money not interested
This company have no interest once they have sold you expensive nice looking tat. Bought my wife a expensive watch looked lovely only worn special occ...
The first item I ordered was returned…
The first item I ordered was returned to MK by their distribution centre and I never received it! They still have my money. I then had to re order thi...
i ordered crossbody bag large size…
i ordered crossbody bag large size wirth of £105,when i recieved it i was surprised im not sure because it seems it i...
Extremely happy and satisfied customer
After reading the reviews I made an order on the 27th December around 6pm with so much speculation. I limited my order to a pair of sandals for £40 as...
Extremely poor customer service
Ordered a birthday present for someone on 23rd Dec, received update confirming delivery on 30th Dec. Nothing arrived on 30th, contacted MK on 2nd Jan,...
Terrible Delivery Experience and Unhelpful Customer Service
I had an incredibly disappointing experience with this company. I selected a collection point for my delivery, but when I checked the status, I found...
The quality is really bad
The quality is really bad, I bought a bracelet and it was broken . They didn’t replace the new one and that show how good they...
Do NOT recommend! -1 star if I could AVOID
I've always been put off by sales staff in stores and thought products to be inferior to other brands with a similar price point. I had once changed m...
Luxury brand 😂 this is joke
Luxury brand 😂 this is joke The strap of my bag was damage after just 7 mon...
Customer Service is a joke
I'm being generous giving one star. Customer service is a joke Don't even know why they're there as they can't actually help you. Their solution is th...
Scammers
Scammers, chase them over month to get the refund and they are lying saying they did but never did. Going to open court case and then they will pay mu...
Zero customer service
Absolutely ridiculous to have to chase them up 3 times for a refund. Still haven't received it yet after 16 days. Custome...
crap company no email sent regarding the handbag I…
No email sent regarding the handbag I purchased online even though the money has been taken. This is the 2nd time I have had a problem with this compa...
Poor after sales/customer service
I purchased an MK watch on Amazon and two years later when the battery stopped working I replaced it. However, it was extremely difficult to get the b...
Conclusion
Reviews in this sample show a clear pattern: many customers report problems with refunds, returns and customer support, while some praise store staff and timely deliveries. Product complaints frequently mention durability issues such as hardware discoloration, broken straps or defective items. If you plan to buy, check the returns policy, confirm who bears return postage and keep order and tracking records. For higher-value purchases consider buying in-store to inspect items and retain receipts for aftercare or warranty claims.