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We Collect & Analyse Reviews

Michael Kors
Experiences & Reviews

Michael Kors is an international fashion brand offering handbags, accessories, footwear, watches and ready-to-wear. The label sells products through brand stores, department stores and an e-commerce site. Consumers researching Michael Kors reviews commonly look for information on product durability, returns and customer support across both retail and online channels.

Overview & Key Metrics

Reviews Analysed 20
Positive Sentiment 15%
Latest Review 18d
Overall Rating
1.7

Our Analysis

🎯

Service quality

Frequent reports of delayed or missing refunds and unhelpful or unresponsive customer support; occasional positive in-store staff mentions.

Share
19%
Weak
💰

Value for money

Several reviewers note unexpected deductions, paid returns or duplicate payments; some customers report good sale prices and perceived bargains.

Share
13%
Weak

User experience

Delivery and returns are often criticised for delays, misrouting or collection failures; some orders arrived quickly with clear tracking updates.

Share
13%
Weak
🔧

Product quality

Multiple complaints about defective items, poor durability and hardware discoloration; a smaller number of reviews describe items arriving flawless.

Share
12%
Weak
📞

Communication

Many customers report no replies, non-working phone numbers or limited contact options; a few cite prompt emails and tracking updates.

Share
19%
Weak

Overall experience

Overall sentiment is largely negative due to refunds, delivery and support issues; a minority report positive shopping, packaging and in-store help.

Share
24%
Weak

Our Independent Methodology

How we analyse customer reviews without bias

Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Filter by Source

Showing all 20 reviews

All Customer Reviews

Sources: Trustpilot (20) · Quotes shortened · As of: September 2025

L
Lynda Tate
trustpilot.com Sep 30, 2025

Terrible experience

I returned the trainers over three weeks ago because they didn't fit. They received them on the 8th August and apparently I had to wait two weeks for...

S
Suzanna
trustpilot.com Sep 30, 2025

Michael Kors, please stop using DPD

I've ordered two handbags and dpd keeps telling me they'll pop them into my neares...

L
Lisa
trustpilot.com Sep 30, 2025

Michael Kors store at Gunwharf Quays

We went shopping at the Michael Kors store in Gunwharf Quays, Portsmouth and was greeted by Edyta. I was amazed by the great customer service we recei...

S
Shirley Glen
trustpilot.com Sep 30, 2025

Bought a new bag in sale,

Bought a new bag in sale, Love it got it at a...

Z
Zinayida
trustpilot.com Sep 30, 2025

paid returns

the service was ok, but they forgot to mention that their returns now are paid - they will deduct the shipping cost from your refund...

D
Dear Mr Maddu
trustpilot.com Sep 30, 2025

Poor customer care service

we have purchased a jacket and it was defective,poor customer...

J
Jon
trustpilot.com Sep 30, 2025

Dont bother once they have your money not interested

This company have no interest once they have sold you expensive nice looking tat. Bought my wife a expensive watch looked lovely only worn special occ...

s
sarah laing
trustpilot.com Sep 30, 2025

The first item I ordered was returned…

The first item I ordered was returned to MK by their distribution centre and I never received it! They still have my money. I then had to re order thi...

W
Weling Palangdan Nolie
trustpilot.com Sep 30, 2025

i ordered crossbody bag large size…

i ordered crossbody bag large size wirth of £105,when i recieved it i was surprised im not sure because it seems it i...

T
Tharshini
trustpilot.com Sep 30, 2025

Extremely happy and satisfied customer

After reading the reviews I made an order on the 27th December around 6pm with so much speculation. I limited my order to a pair of sandals for £40 as...

U
Unhappy Customer
trustpilot.com Sep 30, 2025

Extremely poor customer service

Ordered a birthday present for someone on 23rd Dec, received update confirming delivery on 30th Dec. Nothing arrived on 30th, contacted MK on 2nd Jan,...

E
Elena Vasilachi
trustpilot.com Sep 30, 2025

Terrible Delivery Experience and Unhelpful Customer Service

I had an incredibly disappointing experience with this company. I selected a collection point for my delivery, but when I checked the status, I found...

E
EVRIM
trustpilot.com Sep 30, 2025

The quality is really bad

The quality is really bad, I bought a bracelet and it was broken . They didn’t replace the new one and that show how good they...

J
Jennifer Kielsznia
trustpilot.com Sep 30, 2025

Do NOT recommend! -1 star if I could AVOID

I've always been put off by sales staff in stores and thought products to be inferior to other brands with a similar price point. I had once changed m...

M
Magdalena Bialkowska
trustpilot.com Sep 30, 2025

Luxury brand 😂 this is joke

Luxury brand 😂 this is joke The strap of my bag was damage after just 7 mon...

S
Samantha Maddison
trustpilot.com Sep 30, 2025

Customer Service is a joke

I'm being generous giving one star. Customer service is a joke Don't even know why they're there as they can't actually help you. Their solution is th...

J
Jekaterina Azevska
trustpilot.com Sep 30, 2025

Scammers

Scammers, chase them over month to get the refund and they are lying saying they did but never did. Going to open court case and then they will pay mu...

M
M Fleming
trustpilot.com Sep 30, 2025

Zero customer service

Absolutely ridiculous to have to chase them up 3 times for a refund. Still haven't received it yet after 16 days. Custome...

c
cathy broomfield
trustpilot.com Sep 30, 2025

crap company no email sent regarding the handbag I…

No email sent regarding the handbag I purchased online even though the money has been taken. This is the 2nd time I have had a problem with this compa...

I
Ilya B
trustpilot.com Sep 30, 2025

Poor after sales/customer service

I purchased an MK watch on Amazon and two years later when the battery stopped working I replaced it. However, it was extremely difficult to get the b...

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Conclusion

Reviews in this sample show a clear pattern: many customers report problems with refunds, returns and customer support, while some praise store staff and timely deliveries. Product complaints frequently mention durability issues such as hardware discoloration, broken straps or defective items. If you plan to buy, check the returns policy, confirm who bears return postage and keep order and tracking records. For higher-value purchases consider buying in-store to inspect items and retain receipts for aftercare or warranty claims.