Many customers highlight quick dispatch, careful gift wrapping, and fast handling of replacements. Several reviews describe faults such as discolouration, very thin chains, and engraving that is faint or incorrect. Some orders missed promised delivery dates, and some customers say refunds that were promised never arrived. A small number mention payment blocks on the website and limited options for chain thickness.
Examples from available reviews (Apr 2018 – Mar 2026).
Service was incredibly efficient and the personalised jewellery arrived next day.
“Incredibly efficient service.”
Bracelet oxidised black, engraving was missed, and service was unsatisfactory.
“the bracelet was completely black.”
Incorrect engraving was sent and a promised refund never arrived.
“I was promised a refund for their mistake and one month later have had NO refund OR any mail”
Item arrived quickly, well designed and nicely packaged.
“Arrived quickly, beautifully designed and good packaging.”
Many reviews point to fast fulfilment, quick replacements, and staff who provide refunds or discounts. Others describe late arrivals, missed next-day delivery promises, and orders that were wrong or never delivered. Overall, customers report both smooth fixes and occasional fulfilment breakdowns.
Several customers say the jewellery feels too light for the price and describe some pieces as overpriced. They mention small beads, thin chains, and torn packaging as reasons it feels less worth the cost. Other buyers find the price acceptable when the engraving and presentation meet expectations.
Many users found ordering straightforward and product pages clear, and they link this to quick international dispatch. A few report payment issues when adding a new card and order confirmations that were unclear. Some feedback also asks for more chain-thickness choices.
Many reviews praise the look of the jewellery, tidy packaging, and personalised engraving that comes out well. A notable group reports early problems: metal discolouration, broken bracelets, very thin chains, and engraving that is faint or wrong. These repeated faults account for much of the negative feedback.
Many reviewers mention helpful delivery updates and quick responses about orders. Others report invoices visible on the outside of packaging and refunds or replies that were promised but never came. Customers describe communication as both a strong point and a frustration.
Reviews split between happy purchases with fast delivery and effective aftercare, and unhappy ones tied to product faults or refunds that were not resolved. The difference often comes down to fulfilment, finish quality, and how quickly issues get fixed. A few also mention website and packaging problems as part of the negative experience.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (22) · Reviews (14) · Reviews (1) · Quotes shortened · As of: March 2026
Disc charm discoloured and scratched; customer service offered no solution.
“the disc charm started looking really discoloured and scratched”
Invoice was attached externally exposing purchase details; engraving was faint.
“invoice saying 1) what it was and 2) how much it was, was strapped to the outside of the box”
Ordering and delivery were fast and customer service was exceptional.
“The delivery was unbelievably fast — it arrived in just three working days to Bulgaria,”
Website was excellent and service was good.
“Eccellent webpage and service”
Reviewer described the item as lovely.
“Lovely item”
Delivery was quick and the recipient loved the necklace.
“The receiver loved it.”
Customer service was excellent and reviewer would buy again.
“Excellent customer service and would have no hesitation buying from this company again.”
Service was great and fast.
“Great service- fast.”
Pendant quality was lovely; company reimbursed delivery and offered discount.
“reimbursed my delivery fee and 15% discount on next purchase”
Shipping was fast and the reviewer praised the product quality.
“Shipping was really fast. I love the quality.”
Product was beautiful and company was very communicative about delivery.
“Another beautiful piece and v communicative re delivery etc. Thank you”
Gift had not arrived three weeks after ordering, missing birthday.
“The gift has not arrived three weeks after making the order.”
Next-day delivery failed and the item arrived weeks late.
“it took over two and a half weeks to arrive—well past the birthday.”
Bracelets were exactly what the reviewer wished for.
“I just can’t thank enough for our bracelets! They are exactly what I wished for!”
Replacement chain was provided with excellent, prompt service and updates.
“Excellent quick prompt service . With updates given re dispatch and delivery”
Repeat purchase; reviewer pleased with swift turnaround and postage.
“Second time I’ve placed an order as a gift and once again very pleased.”
Product was very good and delivery was fast.
“VERY GOOD PRODUCT AND FAST DELIVERY”
Necklace was beautiful but chain was rather thin and lacked options.
“The chain is rather thin so it would have been appriciated to have the posebility to chose thickness and also length.”
Item arrived quickly, well designed and nicely packaged.
“Arrived quickly, beautifully designed and good packaging.”
Ordering was easy; reviewer is awaiting the product arrival.
“So easy to order; waiting for product to arrive”
Necklace was gorgeous and was delivered in good time.
“Gorgeous necklace and delivered in good time”
Engraving and shipment were organised and the product was perfect.
“Most important - product is perfect”
Gift made the daughter happy and reviewer praised the experience.
“It made a beautiful gift for my daughter very happy with the whole experience thank you”
Received the wrong personalised item and the reviewer was very disappointed.
“I got the totally wrong order.”
Multiple bracelets repeatedly broke and there were disputes over refunds and postage.
“it broke within 6 months.”
Received a small, poor-quality 9ct gold pendant with terrible engraving.
“Very small, poor quality and engraving is terrible.”
Beads were smaller than pictured and the engraving was very light.
“The beads were much smaller than pictured and the engraving is very light.”
Website blocked new card entry and order confirmation was unclear.
“your system would not allow me to enter a new credit card it would bounce back to my old card.”
As a first timer in online shopping, I was somehow worried but I decided to take a chance. All I wanted was a personalized gift for my mum. I had no difficulties placing the order through their site. The salesperson was also polite in answering all my questions. After choosing the design and everything else, my confidence increased but was very eager to see the bracelets. When I was to receive the package, no one showed up. It got me worried and immediately contacted the company and was assured the delivery guy would be at my doorstep the next day early in the morning and true to this, it is him who woke me up. The bracelet was packed in a beautiful box, it was skillfully designed and my mum was very impressed.
Engraving was lovely but the disc felt very light and thin.
“the disc is VERY light and thin.”
Bracelet oxidised black, engraving was missed, and service was unsatisfactory.
“the bracelet was completely black.”
Incorrect engraving was sent and a promised refund never arrived.
“I was promised a refund for their mistake and one month later have had NO refund OR any mail”
Chain discoloured after one month and the product seemed inferior.
“Discoloured after 1 month.”
Packaging arrived torn and the bracelet looked thin with poor engraving.
“packaging arrived completely torn.”
Delivery was excellent but the chain felt light and overpriced overall.
“this product is overpriced for what it really is.”
Eternity necklace was very thin, poorly engraved and poor quality.
“It’s so thin it will definitely not last.”
Service was incredibly efficient and the personalised jewellery arrived next day.
“Incredibly efficient service.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Merci Maman is a UK online retailer selling personalised jewellery. It offers engraved necklaces, bracelets, and keepsakes that shoppers customise with names, dates, or short messages. Customers order through the website, which ships internationally and includes gift packaging. The site sets out personalisation choices and offers order tracking plus customer support contacts.