Reviews Analysed
21
We Collect & Analyse Reviews
Merci Maman
Experiences & Reviews
Merci Maman is an online jewellery retailer specialising in personalised engraved pieces such as bracelets and necklaces, frequently purchased as gifts. The brand is known for made-to-order items that combine simple engraving with metal pendants and chains, and operates via an e-commerce site with delivery options for customers in multiple locations.
Overview & Key Metrics
Positive Sentiment
90%
Latest Review
19d
Overall Rating
4.5
Our Analysis
🎯
Service quality
Most reviewers describe quick, helpful customer service and timely delivery; a minority report failed or very late delivery that affected gift occasions.
Share
Strong
27%
💰
Value for money
Few reviews discuss price; some note reimbursements or discounts after shipping problems, while one customer reported paying extra for an expedited service that failed.
Share
Mixed
4%
⚡
User experience
Several reviewers report an easy ordering process and clear webpage, but the sample is small so conclusions about overall UX are tentative.
Share
Mixed
5%
🔧
Product quality
Most reviewers praise design, engraving quality and presentation; occasional notes mention thin chains or preference for different chain thicknesses.
Share
Strong
29%
📞
Communication
A small number of customers highlight polite, responsive staff and dispatch updates; positive but limited evidence across reviews.
Share
Mixed
5%
⭐
Overall experience
Many customers report overall satisfaction with gifts, repeat purchases and item quality; a minority experienced delivery failures that impacted special occasions.
Share
Strong
29%
Our Independent Methodology
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Data Collection
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AI Analysis
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Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
Beautiful Bracelet, Terrible Delivery Experience
"We purchased a bracelet as a birthday gift, and while the bracelet itself looked lovely, the delivery experience was incredibly disappointing. We paid..."
Oscar Boullosa
Trustpilot
Sep 30, 2025
Featured for: Paid next‑day; delivery failed
I ordered the rose gold pendant either…
"I ordered the rose gold pendant either boy and girl charms …. really lovely quality main disc quite weighted which was good engraving was lovely…… del..."
Annmarie DOCHERTY
Trustpilot
Sep 30, 2025
Featured for: Delayed; reimbursed with discount
Replacement chain for my engraved…
"Replacement chain for my engraved pendant that received when my husband passed aw..."
Mrs liz Neumann
Trustpilot
Sep 30, 2025
Featured for: Replacement sent; dispatch updates
PERSONALISED PASTILLE BRACELET
"As a first timer in online shopping, I was somehow worried but I decided to take a chance. All I wanted was a personalized gift for my mum. I had no difficulties placing the order through their site. The salesperson was also polite in answering all my questions. After choosing the design and everything else, my confidence increased but was very eager to see the bracelets. When I was to receive the package, no one showed up. It got me worried and immediately contacted the company and was assured the delivery guy would be at my doorstep the next day early in the morning and true to this, it is him who woke me up. The bracelet was packed in a beautiful box, it was skillfully designed and my mum was very impressed. "
Joseph Mason
Collected.reviews
Nov 27, 2021
Featured for: Polite seller; delivery resolved
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
E
Elena Maria Gavotti
trustpilot.com
Sep 30, 2025
Eccellent webpage and service
...
A
Alison Maciver
trustpilot.com
Sep 30, 2025
Lovely item
...
J
Joanne
trustpilot.com
Sep 30, 2025
Quick delivery and whilst I haven't…
Quick delivery and whilst I haven't seen the necklace in pe...
C
Customer
trustpilot.com
Sep 30, 2025
Excellent customer service
Excellent customer service and would have n...
J
Janet Lige
trustpilot.com
Sep 30, 2025
Great service- fast.
...
A
Annmarie DOCHERTY
trustpilot.com
Sep 30, 2025
I ordered the rose gold pendant either…
I ordered the rose gold pendant either boy and girl charms …. really lovely quality main disc quite weighted which was good engraving was lovely…… del...
s
shazia
trustpilot.com
Sep 30, 2025
Shipping was really fast
Shipping was really fa...
F
F Drese
trustpilot.com
Sep 30, 2025
Another beautiful piece
Another beautiful piece and v commu...
M
Marius C. H. Dietrichson
trustpilot.com
Sep 30, 2025
The gift has not arrived three weeks…
The gift has not arrived three weeks after m...
O
Oscar Boullosa
trustpilot.com
Sep 30, 2025
Beautiful Bracelet, Terrible Delivery Experience
We purchased a bracelet as a birthday gift, and while the bracelet itself looked lovely, the delivery experience was incredibly disappointing. We paid...
R
Roberta Casapu
trustpilot.com
Sep 30, 2025
All our family has now our baby’s initial on the bracelet
I just can’t thank enough for our bracel...
M
Mrs liz Neumann
trustpilot.com
Sep 30, 2025
Replacement chain for my engraved…
Replacement chain for my engraved pendant that received when my husband passed aw...
J
Joanna Heffernan
trustpilot.com
Sep 30, 2025
Second time I’ve placed an order as a…
Second time I’ve placed an order as a gift and onc...
B
Barbara Hughes
trustpilot.com
Sep 30, 2025
VERY GOOD PRODUCT AND FAST DELIVERY
VERY GOOD PRODUCT...
k
kund
trustpilot.com
Sep 30, 2025
Very beautiful neckless with the…
Very beautiful neckless with the gravings. The chain is rather thin so it would have been appriciated to...
C
Charlie Case
trustpilot.com
Sep 30, 2025
Arrived quickly
Arrived quickly, beautifully...
M
Msfreemn
trustpilot.com
Sep 30, 2025
So easy to order
So easy to order; waiti...
L
Lorna Nelson
trustpilot.com
Sep 30, 2025
Gorgeous necklace and delivered in good…
Gorgeous necklace and...
D
Dariusz
trustpilot.com
Sep 30, 2025
Everything perfect
Engraving and shipment well organized...
S
Sharon Davis
trustpilot.com
Sep 30, 2025
It made a beautiful gift for my…
It made a beautiful gift for my daughter ve...
Conclusion
Reviewers most frequently praise Merci Maman for product quality—engraving, packaging and design receive repeated positive mentions. Customer service and shipping are often described as prompt and helpful, though a small number of reviews report significant delivery delays, including a failed next‑day delivery. A couple of customers noted compensation (reimbursement or discount) when shipping problems occurred, showing some post‑sale remediation. If buying for a specific date, consider ordering earlier and verifying shipping options; overall reviews suggest customers commonly buy these personalised items as gifts and are satisfied with the finished product.