Reviewers most frequently praise Merci Maman for product quality—engraving, packaging and design receive repeated positive mentions. Customer service and shipping are often described as prompt and helpful, though a small number of reviews report significant delivery delays, including a failed next‑day delivery. A couple of customers noted compensation (reimbursement or discount) when shipping problems occurred, showing some post‑sale remediation. If buying for a specific date, consider ordering earlier and verifying shipping options; overall reviews suggest customers commonly buy these personalised items as gifts and are satisfied with the finished product.
Examples from available reviews (Apr 2018 – Feb 2026).
Next-day delivery failed and the item arrived weeks late.
“it took over two and a half weeks to arrive—well past the birthday.”
Pendant quality was lovely; company reimbursed delivery and offered discount.
“reimbursed my delivery fee and 15% discount on next purchase”
Replacement chain was provided with excellent, prompt service and updates.
“Excellent quick prompt service . With updates given re dispatch and delivery”
Order placed easily; delivery was delayed but arrived and impressed.
“The bracelet was packed in a beautiful box”
Most reviewers describe quick, helpful customer service and timely delivery; a minority report failed or very late delivery that affected gift occasions.
Few reviews discuss price; some note reimbursements or discounts after shipping problems, while one customer reported paying extra for an expedited service that failed.
Several reviewers report an easy ordering process and clear webpage, but the sample is small so conclusions about overall UX are tentative.
Most reviewers praise design, engraving quality and presentation; occasional notes mention thin chains or preference for different chain thicknesses.
A small number of customers highlight polite, responsive staff and dispatch updates; positive but limited evidence across reviews.
Many customers report overall satisfaction with gifts, repeat purchases and item quality; a minority experienced delivery failures that impacted special occasions.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (22) · Reviews (14) · Reviews (1) · Quotes shortened · As of: February 2026
Disc charm discoloured and scratched; customer service offered no solution.
“the disc charm started looking really discoloured and scratched”
Invoice was attached externally exposing purchase details; engraving was faint.
“invoice saying 1) what it was and 2) how much it was, was strapped to the outside of the box”
Ordering and delivery were fast and customer service was exceptional.
“The delivery was unbelievably fast — it arrived in just three working days to Bulgaria,”
Website was excellent and service was good.
“Eccellent webpage and service”
Reviewer described the item as lovely.
“Lovely item”
Delivery was quick and the recipient loved the necklace.
“The receiver loved it.”
Customer service was excellent and reviewer would buy again.
“Excellent customer service and would have no hesitation buying from this company again.”
Service was great and fast.
“Great service- fast.”
Pendant quality was lovely; company reimbursed delivery and offered discount.
“reimbursed my delivery fee and 15% discount on next purchase”
Shipping was fast and the reviewer praised the product quality.
“Shipping was really fast. I love the quality.”
Product was beautiful and company was very communicative about delivery.
“Another beautiful piece and v communicative re delivery etc. Thank you”
Gift had not arrived three weeks after ordering, missing birthday.
“The gift has not arrived three weeks after making the order.”
Next-day delivery failed and the item arrived weeks late.
“it took over two and a half weeks to arrive—well past the birthday.”
Bracelets were exactly what the reviewer wished for.
“I just can’t thank enough for our bracelets! They are exactly what I wished for!”
Replacement chain was provided with excellent, prompt service and updates.
“Excellent quick prompt service . With updates given re dispatch and delivery”
Repeat purchase; reviewer pleased with swift turnaround and postage.
“Second time I’ve placed an order as a gift and once again very pleased.”
Product was very good and delivery was fast.
“VERY GOOD PRODUCT AND FAST DELIVERY”
Necklace was beautiful but chain was rather thin and lacked options.
“The chain is rather thin so it would have been appriciated to have the posebility to chose thickness and also length.”
Item arrived quickly, well designed and nicely packaged.
“Arrived quickly, beautifully designed and good packaging.”
Ordering was easy; reviewer is awaiting the product arrival.
“So easy to order; waiting for product to arrive”
Necklace was gorgeous and was delivered in good time.
“Gorgeous necklace and delivered in good time”
Engraving and shipment were organised and the product was perfect.
“Most important - product is perfect”
Gift made the daughter happy and reviewer praised the experience.
“It made a beautiful gift for my daughter very happy with the whole experience thank you”
Received the wrong personalised item and the reviewer was very disappointed.
“I got the totally wrong order.”
Multiple bracelets repeatedly broke and there were disputes over refunds and postage.
“it broke within 6 months.”
Received a small, poor-quality 9ct gold pendant with terrible engraving.
“Very small, poor quality and engraving is terrible.”
Beads were smaller than pictured and the engraving was very light.
“The beads were much smaller than pictured and the engraving is very light.”
Website blocked new card entry and order confirmation was unclear.
“your system would not allow me to enter a new credit card it would bounce back to my old card.”
As a first timer in online shopping, I was somehow worried but I decided to take a chance. All I wanted was a personalized gift for my mum. I had no difficulties placing the order through their site. The salesperson was also polite in answering all my questions. After choosing the design and everything else, my confidence increased but was very eager to see the bracelets. When I was to receive the package, no one showed up. It got me worried and immediately contacted the company and was assured the delivery guy would be at my doorstep the next day early in the morning and true to this, it is him who woke me up. The bracelet was packed in a beautiful box, it was skillfully designed and my mum was very impressed.
Engraving was lovely but the disc felt very light and thin.
“the disc is VERY light and thin.”
Bracelet oxidised black, engraving was missed, and service was unsatisfactory.
“the bracelet was completely black.”
Incorrect engraving was sent and a promised refund never arrived.
“I was promised a refund for their mistake and one month later have had NO refund OR any mail”
Chain discoloured after one month and the product seemed inferior.
“Discoloured after 1 month.”
Packaging arrived torn and the bracelet looked thin with poor engraving.
“packaging arrived completely torn.”
Delivery was excellent but the chain felt light and overpriced overall.
“this product is overpriced for what it really is.”
Eternity necklace was very thin, poorly engraved and poor quality.
“It’s so thin it will definitely not last.”
Service was incredibly efficient and the personalised jewellery arrived next day.
“Incredibly efficient service.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Merci Maman is an online jewellery retailer specialising in personalised engraved pieces such as bracelets and necklaces, frequently purchased as gifts. The brand is known for made-to-order items that combine simple engraving with metal pendants and chains, and operates via an e-commerce site with delivery options for customers in multiple locations.